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Direct TV / beware of their scam and rip off!

United States Review updated:
100% 4
My son received a call on his cell phone on the last part of June, this year just showed up on his caller I.D. as Direct TV. The man told him we were getting a upgrade on our services, since we had been a good customer the last 4 yrs. He asked my son for my credit card which I do not have, so he then ask for my S.S.# without thinking he gave it to him, he sat up an appointment,to be here on 7-3-07. When he came I was not home but my son was, The man hooked it up by the time I returned home it was all done. When I saw the van door it said Dish Network, on it. The man had me to sign a paper, which I did without thinking, I then ask if the 2 Companies had merged as 1, he said no. Then said sounded like I was scammed. So when he left I called &cancelled this & told her we were already with a cable co. She said it would be shut off at midnight, which it was not I tried to get hold of someone but did not get this resolved until around around the 27th of July with a balance of $249.00,Payment due this month of $ 196.49. And someone has made a $ 2.00 pmnt. on my account on 7-24-07 with a visa which I do not own. I thought you should know about this scam RIP OFF, ESPECIALLY FOR PEOPLE ON FIXED INCOMES LIKE MYSELF. Thanks, Barbara Pilant


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A  3rd of Feb, 2010 by 
Agree Disagree 0 Votes
Almost same thing happened to me.Had Direct TV for 3 yrs, then salesman talked me into "upgrading" to a newer box, 16 year old son was home when installation took place, I was left no papers telling me anything, except I was told over the phone I was getting it for 10 dollars cheaper I thought great until I got double billed month after month come to find out I was actually CANCELLING old service, installing new with a contract i never signed or saw(by the way its on your first bill in tiny little print that you have now a contract with them)after a year of phone calls to minimum wage people, each with a different promise to fix the problem, I got turned into a collection agency for the double billing for 4 months I refused to pay. Finally after a year and a month, 2 letters to corporate and a complaint with Consumer Affairs they sent me a check for 30$ less than the double billing(I had already paid the collection agency) I was so stressed by the non service I cancelled and now am being charged an early cancellation fee. I refuse to pay this and I will take them to court first. Beware. Every person you talk to will promise you to fix it, and you will get a different answer.Make them put it in writing, every promise, every estimate of what your bill will be and NEVER give them your bank acct number, they don't need it to install you. What ever happened to customer service...nowdays it seems like every cable company is out to rip you off with no concern for the customer.

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DirecTV Logo DirecTV
Customer Service
2230 E Imperial Hwy
El Segundo
United States - 90245
+1 888 777 2454
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