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DHL Express / undelivered shipment

1 United States

I sent my package through express service in thursday, may 17 2018 through goin postal frago downtown (fargo nd usa) to addis ababa ethiopia. According to the tracking result summary, my package reached its destination addis ababa on may 20 2018 but my sister went to this office several times and they refused her to pick up her package because the receiver name was not matching her name and we corrected it through online the same day. Even they asked us to go back to office we used when we were shipping, we went back and they corrected the receiver name which is hodan abdi ali, but still in 3 days they are telling my sister that she can't pick up her package yet, this is ridiculous. What is wrong with this office in addis abab ethiopia? Can I get my shipment back and refund our money? This dhl office in addis abab ethiopia has very bad customer care. We need our package back and refund, they wasted our time.

Noureldin jibril,
Fargo nd usa

May 23, 2018

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