Days Inn

Actually I wanted to contact Days Inn for Complaining about the Counter Staff.
I booked to hotel from NY on 16th at 11:00 AM and gave my credit card number around 2 PM. I arrived with my family of 6 at the hotel around 11:45 PM at night for check in. The reservation software application is not showing correctly. I wanted 2 Rooms and 6 persons. 3 in each room. It did not booked correctly.

Upon arrival, the counter person one Indian guy doesn't know how to behave with customer started talking in broken English. He was arguing with me for 45 minutes. He told me that policy is 2 adults per room. I said okay I need 3 person in a room. The person said, it will be extra. I said okay how much it will be, $60 was my booking and he said $ 75. Then He gave me paper to sign. I found that one room is charged for $ 75 and another room is charged to me for $ 86. When I asked him about this, again he started arguing with me and refused to give me the room.

Please imagine that at midnight, where I am going to Shop for another hotel?

I told him whatever he wants let me sign and will write to the Days Inn Management. finally I was allotted room at 12:30 am and I left for North Carolina on Sunday Morning at 6:00 AM.

I need an answer from you and kick that guy out from Days inn for his rude behavior with me and keep waiting my family for a long time at night.

Hi I was their last night in Hilton ca I stop by the days inn I went inside I ask the desk clerk do they have in the parking lot was not full this was about 9pm at night the desk clerk and the other one in their language tell him it's full so I want stay there the parking lot was not full I didn't nothing wrong why did they said that I just wanted the room only one night I think they was wrong

No housekeeping service after I have been complaint for three times in a day. Front desk had knowledge and did not do anything. Refrigerators and ac most of the times damages or have issues. Pay attention before reserve. Talk to the owner of the facility. Staff very rude and dont care.

Went to Gainsville Tx on labor day weekend for the PBR rodeo at Winstar casino. All hotels aroung were booked solid my family and i drove over 4 hrs to the hotel, checked in unpacked the truck, wife says lets check out room before we settle down and low in behold she is searching the bed and find bed bugs. i immediately call the front desk and she says oh i'm sorry are you gonna check out? really!
i was pissed, i even called the 1-800-days inn and she said the same thing, so we wentr to the rodeo, with no luck of finding another room we had to drive 4hrs home after the rodeo was over around 10:30pm, no a happy camper i was never again will i stay at a days inn or recommend days inn to anyone if thats the way they are gonna treat customers...

I booked this hotel through Agoda.com and was an early booker to get better price. I also received a booking confirmation number that stated my booking was non-refundable. I received e-mail from Booking.com on the same day (March 04) saying my credit card payment could not be processed. As I booked through Agoda.com and did not receive any e-mail from them, and why was Booking.com the one that e-mailed me, resulting me to consider Booking.com e-mail as a spam e-mail. Till recently (2 days before my trip (March 19), I received an e-mail from Agoda.com that my booking was cancelled due to no response to their email (whose e-mail? ) regarding credit card payment couldn't be processed, and I needed to contact the hotel if I had any questions. I was curious of why booking was not honored and at very near time to my trip as well to get it re-booked. I called at 8.15 pm on March 19 and was received by a gentle lady front desk agent and was directed to another very rude male Front Desk that needs to learn and be trained on how to provide better quality customer service. I was asking why my booking was not honoured and he asked what my name was and I said my name and as my first and last name the same, he asked if it was true. I said "yes" and he changed the reason of my cancellation was not because of the credit card payment can't be processed but because I did not provide my address. I have been booking so many hotels from either Agoda.com, Tripadvisor, Expedia, and many more better deal website, and I always followed the booking procedure and that was how I managed to get my booking confirmation numbers. So this problem of not providing the address and using it as an excuse to not honour the booking and not only that, he told me it was not his problem as I did not book from the hotel and I needed to contact booking.com. Once again I clarified, I made the booking from Agoda.com. Then he said, they were the same company. How would I know, they were from the same company? And also i wanted to retrieve back my booking and he said, it would be impossible with the same rate I booked before and I needed to make a new booking. he used the " kick the ball" strategy to avoid providing me with better solution as I protested that It wasn't my fault but he wouldn't listen and kept blaming on me for not giving respond within the time-frame. If I may ask, why not the hotel contacted me directly for confirmation instead of Booking.com? Why can't he as the customer service try to resolve my matter knowing that it was not my fault not to provide address when booking as it wasn't asked when I made the booking? What is the different to wait till I arrive to check in and request to provide my ID and address or contact me directly to my phone? How does Days Inn management train their staff? Is this what you called a customer service using "kick the ball" strategy? Due to this bad experience, I reminded everyone not to book at this hotel and beware of the customer service you will receive. I, myself, will not book this hotel anymore. I made a protest to Agoda.com and they are willing to rebook for me for this hotel but I refused and had already booked another better quality service hotel. They offered solution. As a hotel associate, try to learn from other hospitality company. Good luck with anyone who choose this bad service hotel. This male Front desk needed to be sent back to the hospitality school to increase his performance or this hotel will lose more and more guests and had a bad reputation. I felt sorry for his co-workers that work with him as well.Alexander Alexander (Toronto)

I am being harassed and mentally abused by group of people led my owner of Days inn horsham Pennsylvania ! To my horror the hotel industry rules united states! And if hotel owner get mad he can wreck the life of ordinary people like me! Kindly help!

Because of prolong stalking, harassment and bullying by this group of people lead by Mr Gary Williams i am going through trauma, getting sick every second day! To my dismay they can use local cops in there favor! So there is absolutely no hope for normal life for me!

My computer and phone both hacked! My personal details shared publicly! All my emails and accounts are hacked ! with hotel employee monitoring my computer! he even got them moved in same apartment i live in!

I hope this forum will help!

This place is disgusting. There was a dirty bandaid in our bed. The carpet was black. the water in the faucets was brown. The wallpaper was peeling off the wall. The back of the bathroom door was disgusting. The hotel smelled like mildew. There were buckets in hallways with water dropping in them from the celing. After the first night housekeeping came in and only made one bed. There were no towels no toilet paper no remote and no coffee pot in the room. I have 2 kids and we ended up leaving and sleeping on our friends floor. I am reporting this hotel to the state of Michigan it should be shut down. Absolutely disgusting.

I made a noise complaint on a Friday at 7am regarding 6am noice above my room. The noise was actually worse on Sat night, so I made another noise complaint (same room & customer) at 1am. The employee refused to act on my complaint so I called the police, who arrived more than an hour later. The employee lied to the police about my involvement, so they were skeptical and did not act. The noise ended at 6am. The corp headquarters refused to work with the manager on a refund (I had paid for a month). Adding insult to injury, the local manager had even slandered me--lying to his company about "several incidents involving profanity" regarding me. So, none of my noise complaints were acted on, and the manager turns on me for calling the police, with "customer service" unwilling to intervene. Beyond unethical: aggressive.

I had pre-paid for two nights at the Days Inn in Golden, Colorado. I stayed only one night and upon leaving requested, Matt the day manager, call Jeffco Action Center or Catholic Charities and see if either had a family, which might need housing for a night. I thought my request was not only reasonable but the proper thing to do since I had already paid for the night and I was told he would look into doing such a request. WELL THE KIND HEARTED MANAGEMENT DID NOT DO AS I REQUESTED. I will not stay at another Days Inn. There attitude, greed and uncaring attitude has seen to that. I have noticed as a senior citizen a unsympathetic attitude the younger generation has for their elders. RUDENESS IS NOT AND WILL NOT BE TOLERATED.

I booked through Hotels.com in advance. I asked for a room for five of us. One included my daughter in a wheelchair. I was told we would have a room with 2 double beds and a sofa. When I arrived, i was given a room on the second floor and the hotel had no elevator. So they gave me a room on the ground floor, but the handicap parking was on the other side of the building. The room had 2 double beds and a little table. When I called Hotels.com and asked them to rectify the situation...I was told that to had to take it up with the hotel mgmt. SO I went to the front desk and was told that there was no remarks on the reservation for an upgraded room. I informed her that the room was not big enough to get my daughters wheelchair in and that if we had to stay in that room, I needed a cot. I was told that I could not get a cot. SO five of us crammed into this small room. 3 hours from home..Should have drove home. Both Hotels.com and Days Inn Refused to help me. I asked the rep on Hotels.com to give me her name and she hung up. I asked the asst. mgr his name and he said "I don't wanna." Hotel room was dirty. Stains on the wall. Mold around the shower stall molding. Black dirt on the bottom of the tub. I have plenty of pictures... Informed me that she highly doubts the room is dirty. I asked her to come and see it. She said that she would send someone around. Never did! I called Days Inn's 1-800 number to complain and they never responded back..NEITHER HAS HOTELS.COM. Better off researching and booking on your own. Atleast you'll know what u booked.

This hotel left my hotel room OPENED after the housekeeping lady half cleaned it. This poses a MAJOR danger to anyone that was staying in the hotel if they do not ensure that the rooms are secure after cleaning. Upon reporting this to the management, I got no apology, only "OK, I will tell her" after I reported the incident.