Days Inn
Reviews and Complaints

I had been staying at the Days Inn on Roberts Avenue in Laurelton, NC for business.
I returned to my hotel to fid that my suitcase had been gone thru and my iPad was missing. it was not left out in plain sight, someone rifled thru my belongings and stole it.
I reported it to the front desk and called the Pembroke Police.
we completed a police report complete with the serial number of the device and my personal information.
I have made repeated calls to this hotel and am being told a manager will get back to me.
Even an office form the Police Dept. has called me to say he has not received and return call from the hotel.
Although they management says the housekeeping staff has been with them for 23 years, and they would check the room keys to see who was in my room last I have heard nothing! I checked out of the hotel and still no calls concerning the theft. I am sure they are hoping I forget about it but you can't tell me that this is the way Days Inn does business every day?
it's like oh well not our problem, nothing we can do or say!
I expect to be contacted and reimbursed to some extent!
This hotel and their staff leave a lot to be desired and I can't help but wonder if this has happened more than once there!

May 27th at the days Inn at 17701 OFF OF I-30 in benton Ar 72015 phone number [protected] in room 161.
let me start this off with when we arrived was around 230 am, we had to stand there beating on the door to wake up the gentleman that was sleeping on the sofa which took a few times. Then we get in to see they never put in our reservation. We got our key card and went to our room aND noticed a funky smell not thinking anything about it we just went to sleep. The morning of the 28th we noticed what that smell was cause the drains were backed up in the room. On top of that the room was not clean the bathtub had mold there was a bugger on the matrace. Sticking out from the cushion of the chair was a nasty all ready chewed gum/candy. So I walked to the office to let them know and the lady that was running the counter was complaining about how she should just quit cause stupid people wouldn't let her get work done cause of people checking out and telling her how she's out of things at the breakfast diner. I told her about the drains and she said that's a normal thing with that side of rooms. The breakfast gross rubber biscuits and cold sausage. I was very very dissatisfied with this inn and if all days inns are run this way I'll never use them again. Very disappointed costumer Barbara lockman

On 4/21 we were scheduled to stay at your Northlake, Charlotte, North Carolina facility. After a long day / night of driving we unfortunately got in at 3:30 A.M. We were no able to stay Our room was not acceptable. Our stay was uncomfortable and short. Here is a list of issues that should be resolved.
1- Night check in Employee was in the bathroom for 15 minutes while we rang the bell and knocked on window. Maybe a "gone to bathroom sign" would be helpful. No apology for the delay and very matter of fact like we were a bother.

2-Room smelled Moldy, dirty, and like someone had been smoking in there previous to our date of arrival.

3-Shower did not work properly. The diverter handle was missing and someone just screwed a piece on to it that was completely non functional.

4-Some type of bug crawled on my son while sleeping and he smashed it and was freaked out for the rest of the stay refusing to go back to sleep.

5-The adjoining room door was never locked before we checked in. Had I not checked it myself someone could have potentially entered .

6-We only had two towels in the room for 5 of us, but who really cares because we couldn't really wash up anyways.

7-Nothing visible in the "breakfast area" that was set up for enough room for 6 . Skipped the breakfast.

8-WIFI -did not work . At all. For any device. Even though the sign outside said free wifi.

9-Weirdo calling out to us in parking lot at 3:30 A.M.

10. At check out, no one asked us anything about our stay, however the young man working was pleasant .

11. We only stayed approx. 4 hours .It was the worst experience I have ever had with my family, staying overnight.

Please refund me my money.

I stayed at and parked at the Days Inn in Bloomington, MN. I took the shuttle to the airport and upon return from my trip I called to be picked up as I had been instructed. The shuttle driver was not notified that I was waiting at the airport for 23 minutes. The manager's response when I complained about the wait, "we were busy". Beware the poor service of their shuttle. The manager also said, "it could take an hour to get picked up at the airport (which is 8 miles away)." I came in at 9 PM on a weekday and traffice was not an issue. Poor management is the issue.

I have stayed at this Days Inn 4 times in the last month. Never again. This time it was downright scary. I'm referring to 2/29/2016. Room 408.

FILTHY--I walked in, the heater and A/C didn't work and it was cold. The vents were filled with what looked to be cereal. I went to the front desk to tell them and their answer was to give me another blanket. Then I went back up to the room with the rest of my things and went to put some soda in the refrigerator. Bad idea--it was filled with dirty towels. Because of the response I got the first time from the front desk, I just shut the refrigerator door and decided to live with it. Then I moved the chair to watch TV. The chair was filthy and I had to put a towel on it to not dirty my clothes, and under the chair looked like it had never been vacuumed and what looked to be mold was growing in the corner. I would have walked out, but it's convention week in San Jose and finding another hotel would have been impossible. So I decided to just deal with it and go to sleep early.

At around 8:30 p.m. I was awoken by a staff member yelling at someone to "Leave, you can't be there. I'm calling the police." This yelling went on for about a half an hour. I guess some homeless person was trying to bed down on the grassy area between the hotel and the freeway. At around 9:30 p.m. the staff member and another person came out and started yelling again for this person to move or they would call the police. Call the police already--although it's technically not Days Inn property so I'm not sure what the police could do.

Even scarier was at 5:30 a.m. when I got a knock on my door and a guy saying "Security." I called down to the desk and asked if they had security, I was told no. The girl at the desk said they don't have any security and she was all alone and had no way to check on me.

I paid for a safe, clean room. I did not get either one. I would like a full refund. Thank you. I have pictures I took of the room condition, but don't have a cable to transfer them to my computer here at the hotel. I will be more than happy to provide them to you.

The room was fine for my stay, tidy and all I needed but the organization is a joke!
I flew in late from Ontario, my mother had booked this stay as a gift so I could visit my sister. I called ahead knowing that I would not have my mom's credit card for incidentals (I worked the front desk at a resort for several years), and I was told that it was fine for me to use another. Not only that it said on the bottom of my confirmation email that only a VALID credit card was needed. After having to call my mum at 1am in Ontario and getting her to send photos of her ID and credit card along with a note permitting use of it - did I mention this was already PAID IN FULL WEEKS BEFORE- I returned from a long day the next night to find I had been locked out of my room because the email address they had given me to send the authorization to had not worked on their end ( it confirmed sent on my end). After taking the blame for the email not working I was given a second address which - surprise surprise- suddenly worked, although the front desk agent was unable to print it so I had to reformat it as a PDF and send it again. I was obviously a hassle for the agent, who I had to deal with both nights.
It's a shame because the Inn is so close to my sister's house and we fly over a lot and need a good place to stay consistently. I was the test subject for my family and sadly I won't be recommending we stay here although it is convenient.
Your front desk and call centre need to get on the same page.

I went in to pay for a relative of mine and handed her my credit card and noticed she was writing something down. I asked her for the piece of paper and she become all irrate and started yelling at me. She did give me the piece of paper and she handwritten down my credit card number. I left with unbelievers that 1 she had the nerve to write my credit card number down, but to also treat me with disrespect as a customer.

Light between bed was broken---tv knob was broken off---light on wall was broken- tub knob was broken off. Had to call office 3 times to get through the night. one girl on call--She was very nice to come down all times. It was not a good night. we stop at hwy 71 and interstate 10 twice a year. First time we tried Days Inn at Marianna, florida

Actually I wanted to contact Days Inn for Complaining about the Counter Staff.
I booked to hotel from NY on 16th at 11:00 AM and gave my credit card number around 2 PM. I arrived with my family of 6 at the hotel around 11:45 PM at night for check in. The reservation software application is not showing correctly. I wanted 2 Rooms and 6 persons. 3 in each room. It did not booked correctly.

Upon arrival, the counter person one Indian guy doesn't know how to behave with customer started talking in broken English. He was arguing with me for 45 minutes. He told me that policy is 2 adults per room. I said okay I need 3 person in a room. The person said, it will be extra. I said okay how much it will be, $60 was my booking and he said $ 75. Then He gave me paper to sign. I found that one room is charged for $ 75 and another room is charged to me for $ 86. When I asked him about this, again he started arguing with me and refused to give me the room.

Please imagine that at midnight, where I am going to Shop for another hotel?

I told him whatever he wants let me sign and will write to the Days Inn Management. finally I was allotted room at 12:30 am and I left for North Carolina on Sunday Morning at 6:00 AM.

I need an answer from you and kick that guy out from Days inn for his rude behavior with me and keep waiting my family for a long time at night.

Hi I was their last night in Hilton ca I stop by the days inn I went inside I ask the desk clerk do they have in the parking lot was not full this was about 9pm at night the desk clerk and the other one in their language tell him it's full so I want stay there the parking lot was not full I didn't nothing wrong why did they said that I just wanted the room only one night I think they was wrong

No housekeeping service after I have been complaint for three times in a day. Front desk had knowledge and did not do anything. Refrigerators and ac most of the times damages or have issues. Pay attention before reserve. Talk to the owner of the facility. Staff very rude and dont care.

Went to Gainsville Tx on labor day weekend for the PBR rodeo at Winstar casino. All hotels aroung were booked solid my family and i drove over 4 hrs to the hotel, checked in unpacked the truck, wife says lets check out room before we settle down and low in behold she is searching the bed and find bed bugs. i immediately call the front desk and she says oh i'm sorry are you gonna check out? really!
i was pissed, i even called the 1-800-days inn and she said the same thing, so we wentr to the rodeo, with no luck of finding another room we had to drive 4hrs home after the rodeo was over around 10:30pm, no a happy camper i was never again will i stay at a days inn or recommend days inn to anyone if thats the way they are gonna treat customers...