Days Inn
Reviews and Complaints

We made a reservation at the Days Inn on Anrew Johnson Hwy and discovered it was the wrong one. So we now have a reservation at the Days Inn at White Pine. (Both in Morristown, TN.) for Saturday September 6, 2008. When I tried to cancel the one on Andrew Johnson Hwy. (after talking to 3 people) I only got the run around - Bottom line - they refused to cancel and we are expected to pay even though we changed locations with the same chain (being Days Inn). I can tell you that not only will we not stay at a Days Inn again but will tell everyone that will listen to us not to stay there and WE DO TRAVEL A LOT and have stayed at Days Inn on MANY occasions. So sorry for this terrible situation.

Sincerely,
Pat Peoples.

sounds like someone working for the hotel posting a comment hmmmmm. That is a same about how Days Inn has gone to the toilet in the last couple of years.
Did you try disputing the charge with your credit card?

Some of the Days Inn only charge for the 1st night only and other owners charge for the whole stay. I wonder if in the next year there will be a class action lawsuit against Days Inn. You can behave in a bad way and in an illegal manner but eventually some action needs to be taken.
Leaving Days Inn for good.

My advice is to not make reservations that you can not cancel. I am sure the hotel is deeply sorry for your loss as am I. But in the end YOU made this reservation, not them.

The sad thing about all this is that Days Inn allows these owners to do whatever they want. They do not make them upgrade or make changes. Days Inn does not realize that it is known as a CRAPPY hotel brand. Here soon Motel 6 will be a better brand than Days Inn.. Days Inn needs to make these owners do something about these nasty hotels and all the issues that people are having. Sending out people to do inspections once every 6 months is nothing.. Because after the inspecter leaves they take everthing back out of the rooms and continue on with their crappy hotel and service. I have seen people getted kicked out of Days Inn's because they complain about stained towels and sheets..That should not be allowed, But Days Inn dont care as long as they get their money.

So you entered into a lease that the hotel has no obligation to let you out of? But yet you come on here to bad mouth the hotel because they are holding up their lease that you agreed to? Give it a rest.

I was reading this site and decided to take a look at the company i work for surpsing to see this so i just want to say something about it.

I have worked here for a year now, and I have never heard of Karen, so she is no longer here.
I am sorry to hear about both of those things, but none of that goes on anymore the only people who go into your rooms are house keepers and you the front desk staff will only enter to deliver something off, or apon request (like some type of issue that they will have to fix)
I'm not a manager or anything like that I am a Front Desk Clerk my name is Andrew.

Wow,
This is one of the worst complaints I have read on here..my husband and I were going to Vacation in Grayling this summer and we were looking into hotels. There arent very many around that area..so we decided to go with Days Inn...well needless to say we wanted to see if it was a nice enough hotel. Also to see if there ever has been any problems. After reading what you have posted my husband and I changed our minds totally. We will not be staying there. I dont want to hear bickering amongst staff while I am on vacation. And I definitely dont want a ton of people in my room while I am away. That really bothers me the most. I thought that people could trust going to places like that. I guess you were right you will have to go elsewhere for privacy and respect. I am sorry to hear that this has happened to you..well at least you put a warning out there for people to stear clear of that place. Well I hope that this woman gets dealt with...I would just hate to think that she is getting away with such things especially going thru peoples rooms. And I thank you again..because without you I would have never of guessed to even think about how many people go in and out of your rooms.
I wonder how the woman knew that your money was even for tips..If I were you Id definitely look deeper into this!
Chelsea Peterson

What is it with people on this website booking non-refundable rates and then ### about not being able to get a refund when they try to cancel? Accept the fact you booked a non-refunable reservation and move on!

Oh how we hates Liars, LIAR LIAR PANTS ON FIRE...
GO GIRLS AT QUALITY INN!

This lady is a LIAR,
plain and simple. i stays there every time i come to town
this is a great hotel..
She need to rams it in her ###

You should cancel the charge through your credit card company.

What a bunch of crap!

Days Inn
1201 Skyland Boulevard East
Tuscaloosa AL 35405

On August 26, 2008, i called Days Inn in Tuscaloosa, Alabama to cancel a reservation that i intially had for the 27th thru the 31st of August. I was issued a cancellation notice number, and told that i would also receive an e-mail confirming the cancellation. However, i kept calling over the next couple of days, excluding Labor Day to make sure that Days Inn would e-mail me that confirmation page. I received nothing until today(Sept. 2), a billing statement for the days that i "didn't show up".
I called Days Inn and gave them the same confirmation number, and the routed me to another department that said that number doesn't exist, and we will get billed. I asked them how can they not have this information in the system when they gave me this number on the phone? Customer service kept apologizing, and saying there's nothing they can do. I stated that it was unfair to bill someone when your company gives a confirmation number, and all of a sudden, you can't find the confirmation number. Also, no one e-mailed, and she stated, "I don't know what happened". We asked to speak to the manager, the manager never made it to the phone because we held on for half an hour! How can you bill someone when they called and cancelled, and gave the company the same confirmation number that they gave you? Days Inn- Unfair and unjust ---nonsense

I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who apologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again. Days Inn did go ahead and cancel the reservation.

I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who appologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again.

If you have any complaints you should contact the chain directly as their agency center:

Here's ome contact emails addresses for some 'helpful' staff

Bryan.Triebold@wyndhamworldwide.com

Melissa.Huber@wyndhamworldwide.com

Emily.Erickson@wyndhamworldwide.com

Kerry.Gillick@wyndhamworldwide.com

Jessica.Lemieux@wyndhamworldwide.com

Darci.Withers@wyndhamworldwide.com

Dawn.Lilly@wyndhamworldwide.com - a Supervisor

As you can see i got the run around when i complained!

Days Inn Churchmans Rd Newark DE---It's conceivable that a hotel chain is not more aware of the way the "independent owner" is ruining their product brand. I will NEVER stay in another hotel in this chain. It's dirty and the staff is unbelievably rude (hair stuck to the shower walls, carpet that clearly hasn't been vacuumed in a while, bedspread with burn holes in a non-smoking room, clogged toilets and staff that is complacent about patrons concerns). It took 12 rings the first call, 9 the second call and 6 times the third, when I finally got an answer they sent someone to my room that spoke no english to fix my sink(my sink wasnt broken the toilet was)..he spent 3 minutes in there, said it fix and left. An hour later, the toilet still wasnt working, called agaIn, no one came. 40 minutes later someone shows up at my door, walks into the bathroom, flushes the toilet and it floods(I guess I dont know what a clogged toilet is because they were already aware it was clogged). The man offers to get me a plunger to fix it! Isnt that your job? I said no thank you-you can get me a new room with a working bathroom though. Its been 30 minutes since he left to get me new keys.
We travel a lot with the military, but I can say with a lot of certainty we will not be staying at a Days Inn again.

Melissa Harris you belong in jail, lying for a free stay. They were on to you, they know you brought your own roaches. They get this every time.It is not the employee that needs to be reprimanded it is you that needs it. You are lucky you are not in a foster home because your parents abandoned you in a hotel room all by yourselves.

" I didn't think we should have had to pay for a full night stay after all of that, but we did."

I believed your story, then I read the last line, it seems like you just wanted a free nights stay. I would not be surprised if you made a call saying there was a bomb and stayed in your room knowing it was not true, then pretended not to know anything about it and demanded your free night because you were not informed. Come on now, anyone with half a brain would know to leave the room if they were scared. You are just lying for a free nights stay.

Sounds like you are the rude one, you were wrong and your family is only vouching for you out of fear that you do not react violently.

You are not telling the truth here, I mean obviously with the way you behave the credit card was not yours because you are too young to have a credit card. This was your fault, you pressed the pre pay button. An adult would be able to admit fault, an adult would also not mistake being told no as rudeness, and an adult would have been able to wait patiently for her to answer the phone. If it has been you calling and she was busy dealing with customers you would be complaining about how long it took to answer the phone, if it was answered at all. If you are not six years old and just acting that age grow up. You sound like someone who has a temper, it is possible that your family will only vouch for you because they are afraid you would physically harm them if you don't. Even then families stand up for each other even if their member is lying and from your attitude I doubt that you are telling the truth about not storming out. The hotel would not refuse you service unless you were posing as a threat, they have other people staying there to watch out for and have concern about their safety. You are not the victim, you were careless when booking line and are acting like a six year old child by blaming them for your mistake. Not once did you take responsibility for your mistake, grow up. I am sure the 100 people you talked to only said they would rather sleep in a park than a hotel only did that out of fear that you would react violently if you disagreed with them.

refused to let me stay at days inn because I was in a wheelchair

is it your policy not to let handicap victims stay at days inn? ON OUR WAY BACK FROM fL. WE STOPPED IN Hagerstown Maryland to get a room, went to days inn asked for handicap room the clerk said they do not allow wheelchairs there as they mark the rugs and damage the walls! and said we could not stay there! I have been in a wheelchair for forty years and have never been treated with such cruelty! Is this your policy?

I also had a bad experience with Days Inn Chattanooga Tn (Hamilton Place Location). The staff on duty at my time of arrival was very friendly and polite. We had come down to take care of some business so we put our bags down and left for the day, upon returning I had to make several phone calls, but my phone was out of order, I reported it and was told it was placed on a work order list, never got fixed. I laid down to sleep and smelled perfume on the pillow case, then noticed make up as well. Luckily we travel with pillows and a blanket, being so late I didn't want the hassle of changing rooms. Keep this mind my foot is broken in a cast so walking up to the desk was not an option. I was very disappointed in the cleanliness of the room the curtains filthy and half hung, bathroom had hair on the floor, toe nail clipping found in the bed later also on the floor. YUCK I WILL NEVER EVER STAY AT ANOTHER DAYS INN AGAIN. I did however called in a complaint and have yet to get a call back or response. Please if your planning a trip of any kind do not I repeat DO NOT STAY HERE YOU WILL REGET IT! Lisa Howard Cincinnati Ohio

I arrived at the Days Inn, Great Falls, Montana the day after Christmas exhausted. Checking in about midnight, and my son arrived and checked in at about 1:30 in the morning after me. I read till he arrived safely. At no time did they indicate to either myself or my son that they would be doing construction in the room directly above ours and replacing carpets the following morning. We were woken up to hammers dropping and loud banging. Although we are typically up in the mornings, this particular morning due to travels and the Christmas holiday, we wanted to sleep. We asked about check out times, and believed outside of other guests in the hallways, or the slamming of another guests room, we would be left to get some much needed sleep. Wrong. Upon check out, I quietly mentioned to the front desk help that I did not appreciate the construction waking us up, and inquired as to why we were not placed somewhere else or at least notified of the construction so we could decide on another hotel. She did not attempt to be polite, apologetic, or helpful. She shrugged her shoulders and said to a man standing close by that she would get the Manager and he came over. He had the same give-a-care attitude, said it's morning and looked at a clock on the wall. I attempted to state that I have a right to sleep (that's why I am in a hotel, paying) and as long as I am out of the hotel room by check out time, I should not have had to listen to hammers and banging. I mentioned to him that my room was so loud that I was not able to use the phone, and I was being honest and sincere about my complaints. He looked at the wall clock again and said, "it's morning, you should be up." I was appalled that both, the Manager and the morning guest service/front desk had the same unprofessional approach with their guests. I then asked to have the number of the Corporate office, and the "manager" handed me his business card and said to me with his smart mouth, "knock yourself out, I am not only the manager, I am the owner of this building and this Days Inn, " then reminded me that it's morning and we should have been up. His exact words.

I wonder why, he was not professional enough to look like a manager/owner? Why he had no customer care training? Why when construction is scheduled that he is not organized enough to simply inform the night staff that there is scheduled maintenance and try to not place a guest near the construction, and if the hotel fills to at lease inform guests of the construction and give them the option to stay with days Inn, or seek another hotel? What kind of owner/manager has no commonsense? and one would question why the front desk employee had no customer skills, and I was immediately greeted with conflict instead of a "good morning, how was your stay?" They owe me my money back.

To Whom It May Concern:

I am writing in regards to my stay at the Sleep-Inn Evansville, Wyoming (room 114) on 4/13/12. Upon checking in, I opted to pay for my room with cash. I was told that I needed to provide a credit or debit card. Before giving my debit card to the check-in clerk, I SPECIFICALLY ASKED if there would be any charges on this card, including any type of authorization fee. She assured me that there would not be. I again asked if there would be ANY charges on my card as this was a debit card and I needed the money in my account first thing that Monday morning. She AGAIN assured me that there would be no charges. I gave her my card and my cash payment and went to my room.

The next day, there was an $81 pending charge on my debit card. I went back to the hotel and asked the same woman who checked me in the previous night (kgilbe.wy057) why there had been a charge when she assure me that there would not be. She said that there should not have been a charge, but if there were it was simply an authorization. I explained that I understood that the charge was pending. The issue is:

*My bank does not allow me to have access to pending funds.

My vehicle payment is now late and I will have to take a hit on my credit for not making my payment on time. This is why I paid cash in the first place.

*I needed ALL funds in my account on MONDAY morning

* I asked if funds would be taken out or pending in any way more than once and as specifically as I could, and was lied to.

* Had I been told the TRUTH about fees being charged to my debit card, I would have gone elsewhere as to not deal with the situation I am now in.

She told me that there was nothing she could do and gave me the card to her manager.

I called the manager and explained the situation. The manager then assured me (again) that there should not be any pending charges, but if there were, they should drop off of my account before that Monday morning. If not, she would fax something to my bank.

Unfortunately, faxing something to my bank is not going to persuade them to release the pending funds as that is against their policy.

The fact of the matter is that it is now 2:00 pm on Monday afternoon and the pending charge is still on my account, leaving me $80 short of making my vehicle payment. Any fax to my bank is useless and a rediculous way to try to solve a problem that your hotel caused.

Your clerk was allowed to lie to me and her manager did nothing to solve my issue. I know that complaining doesn't do much, but I thought it should come to someone's attention that there might need to be a policy regarding questions about check-inn fees and debit cards.

In June of 2004, my husband , my 2 twenty+ year old sons, and I stayed at this same Days Inn in Rocklin,California. We all traveled down for the wedding of our daughter(the boys younger sister). We booked into this hotel online-2 rooms for 3 days(it was several hundred dollars). What did we get for this? Bed sheets with holes, Small bath towels that were so rough that a corn cob would have seemed soft by comparison. The carpets were so filthy that the bootom of your feet would turn black -UGH! No food services, and telephones that you could not make even a local call on after 9 P.M. And nobody in the hotel that could speak or understand english with any degree of expertise. The ONLY thing it had going for it was that it was easy to find The Brenner Family Ranch in Newcastle, California, where the wedding was held. Otherwise, I have nothing positive to say about this place!