Complaints & Reviews

Resolved reservations

I recently made a reservation at the days inn in Green Bay, WI for the Wisconsin State Bowling Tournament. I reserved two rooms. Later that day I found a hotel closer to lambeau field and the bowling alleys we had to bowl at. I made reservations there, and called days inn and cancelled my reservation. Now, a month later I have a charge on my credit card for $184.00. I called and talked to the manager and he says "well I don't have any records of you cancelling." So now he's sticking me with this charge and I called THE SAME DAY I RESERVED to cancel. What a pathetic hotel chain. Probably the worst i've ever had. I've seen some crappy hotels but as far as takin money, these guys are the best.

Resolved poor accomodation, terrible service

My family stayed at the Days Inn November 21-23, 2008. We wanted a getaway for our kids so we booked three...

1 comment Niagara Falls Hotels

price gouging

We called for a room since everything else was booked for that night because we had a doctor's visit to a specialist and we needed to travel because we live in a small town. A 2 year old and a 5 month old in tow, kinda need the room...we called and the person quoted us a rate...twice what everone else was charging. I asked y and i work for CN Rail which i get a corporate rate which offers a good discount...and was told we'll give u $10 off like they're doing us the favor...the reason they PRICE GOUGED which is what this is, is she said the manager told them to jack up the rates when everything else is booked...needless to say, had to sleep in our vehicule with 2 babies for a few hours to make trip back home. Nice to know a franchise this size prides itself on such unethical behavior...

charged for full lease

I recently went to Florida, from NY to attend MMI school. When we were down here at the end of August trying to find a place to stay, we were told the room would be about $18 per night, it was not.I could not find an apartment so I got a room at the Days Inn. After only five days I met up with someone from my hometown, who needed a room mate. I told Days Inn I would pay the regular price per night to get out of the lease and they said no. I feel this is very un fair an as I am not able to find a job yet, I am piching EVERY penny. I did not feel very safe where they put the college student way in the back where it it now lit very well. Please consider refunding some of the money.
Anthony Britton [protected]@aol.com

  • Ih
    i hate complainers Oct 04, 2009

    So you entered into a lease that the hotel has no obligation to let you out of?? But yet you come on here to bad mouth the hotel because they are holding up their lease that you agreed to?? Give it a rest.

    0 Votes

clogged toilet and a lot more

We stayed at this location before and was awakened by the housekeepers asking when we were leaving. They did...

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terrible customer service

I reserved 2 rooms at a Days Inn in Lawrenceville GA for 8/13-16/08 to attend a funeral. I was not notified...

robbery

I came to my room (Thursday, Aug. 21, 2008) after getting off work at 4:30 pm. When I entered my room I...

caught in the act

The rooms were excellent and clean an average hotel. I was having a wonderful day until I stumbled upon some employee being mistreated. One lady was making derrogatory comments on how slow, overweight and how stupid one of the employees was..I couldnt believe my ears. I left the premises to go to a meeting that I had in town and realized that I had forgotten some papers and some other belongs. I was in a stayover when I left my door was shut when I returned to get my belongings the same woman that was complaining and talking about other workers was in my room. I found her stuffing a twenty dollar bill in her shirt and I then asked her if the girl cleaning my room would recieve it...she nervously stuttered yes...Ill make sure of it. I still couldnt get over why she was in my room there was no cleaning supplies and no cart in front of my room that seemed really sketchy. It made me wonder how many other people would be going in and out of my room? Plus It made me wonder if they do that to all people and guests who stay at theie hotel. I was really upset how unprofessional this woman was. I now regret
t not saying something sooner. I guess the next time I want a hotel Ill have to pay a little more money for privacy and and respect for my rights and my belongings..I talked to the woman at the front desk and they told me that the older woman with the short hair that she was head of housekeeping. I then wondered how many times she was embezzeling money from the company and employees. Well Beware of this Her name is Karen at the Grayling Days Inn. She does not have a very friendly dispostion at all. I wonder how she knew that the 20 dollar bill was even a tip. Its a shame and I will not be returning there ever again. Now I really know what those Do Not Disturb Signs are really about people like her!!! That Head Housekeeper should be FIRED...I just couldnt believe that she had the audacity to do such a thing. This woman is completely unprofessional. Beware anyone who stays here. Take your valuables with you..especailly if you have numerous people coming in and out of your room to think that I was only gone for about 5 minutes to come back to someone taking your tips for the maidservice...totally untrustworthy and I will not recommend this hotel to ANYONE!!!
Sincerely,
Christopher G. Wellington
Days INN Grayling Michigan
I-75 Business Loop

  • Ch
    Chelsea Peterson Jul 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Wow,
    This is one of the worst complaints I have read on here..my husband and I were going to Vacation in Grayling this summer and we were looking into hotels. There arent very many around that area..so we decided to go with Days Inn...well needless to say we wanted to see if it was a nice enough hotel. Also to see if there ever has been any problems. After reading what you have posted my husband and I changed our minds totally. We will not be staying there. I dont want to hear bickering amongst staff while I am on vacation. And I definitely dont want a ton of people in my room while I am away. That really bothers me the most. I thought that people could trust going to places like that. I guess you were right you will have to go elsewhere for privacy and respect. I am sorry to hear that this has happened to you..well at least you put a warning out there for people to stear clear of that place. Well I hope that this woman gets dealt with...I would just hate to think that she is getting away with such things especially going thru peoples rooms. And I thank you again..because without you I would have never of guessed to even think about how many people go in and out of your rooms.
    I wonder how the woman knew that your money was even for tips..If I were you Id definitely look deeper into this!
    Chelsea Peterson

    0 Votes
  • An
    Andrew1788 Jun 30, 2012

    I was reading this site and decided to take a look at the company i work for surpsing to see this so i just want to say something about it.

    I have worked here for a year now, and I have never heard of Karen, so she is no longer here.
    I am sorry to hear about both of those things, but none of that goes on anymore the only people who go into your rooms are house keepers and you the front desk staff will only enter to deliver something off, or apon request (like some type of issue that they will have to fix)
    I'm not a manager or anything like that I am a Front Desk Clerk my name is Andrew.

    0 Votes

fraud and scam!

Beware of Days Inns. I booked a room for a week in Birmingham Alabama for a business trip and a week before...

violent employee behavior!

Days Inn Customer Care P. O. Box 4090 Aberdeen SC 57402 To Whom It May Concern: I wish to report an...

very rude and defiant front desk man

My husband and I took our two wonderful young grandsons on vacation, as we do every year, (its their special vacation for being in school) and we stayed at the DAYS INN, just off the strip. This hotel had a Very, Very RUDE and defiant front desk man... The Inn was not only disgustingly filthy, but was also in such poor maintenance that I took pictures and sent them on to the Corporate office along with my complaint of the office staff, (of course, I have yet to receive any feed back from said corporation as of yet), But any way, their continental breakfast included THREE DAY OLD doughnuts from crispy creme, some very STALE corn flakes and some type of one inch muffins that you could not even get to as they were locked in a see through box and the O.J. was out and the apple juice was soured somehow, and when asked if they could change it, I was rudely given the answer of, (in a min.) while she just stood there for the duration of my trying to get at the muffins, (holding up the counter) if you get my jest... THIS ROOM WAS AT A COST OF $138.00 per night and it was a reservation at that... While driving through Pigeon Forge On the strip, (taking the grandsons to ride all the rides etc.) I noticed these BEAUTIFUL HOTELS and MOTELS for a mere $39.00-$50.00 a night rooms. UNBELIEVABLE!!! PEOPLE, please do not waste your time or money and or peace of mind in Gatlinburg's many disgusting Hotels, Motels... Just go to Pigeon Forge as it has everything you will need for your kids as well as yourselves to insure that you have a wonderful and carefree vacation... If you want to go to Gatlinburg its only 20min. away... Thank you so much for listening, and next year have a wonderful VACATION MRS. NORTON

nasty place!

Stayed at a Days Inn in Bedford VA. The place was filthy and run down. Moldt towel under the sink. Ceiling tiles dirty. Chairs not fit to set on. Bed was broken. Lights not working and the whole place was nasty. Stay clear!

  • Ma
    Mary Jordan Jul 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If you have any complaints you should contact the chain directly as their agency center:

    Here's ome contact emails addresses for some 'helpful' staff

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected]

    [email protected] - a Supervisor

    As you can see i got the run around when i complained!

    0 Votes
  • Sh
    Shari Gilliam Sep 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who appologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again.

    0 Votes
  • Sh
    Shari Gilliam Sep 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just had a horrible experience with a reservationist at Wyndham Worldwide. I was treated rudely and hung up on by an agent who was unable to answer some basic questions about a discount program. I called back and was put on hold for 20 minutes. I spoke with a supervisor who apologized but refused to cancel the reservation. I will go out of my way to Never use Wyndham Worldwide for anything, ever again. Days Inn did go ahead and cancel the reservation.

    0 Votes

rude and bad service

I am writing to you to share my most recent and my last experience with Days Inn. I went on line to trip...

Resolved has no family values!

This past weekend ( Feb. 9-10) I had to go to a hockey tournament for my daughter. The team had to book before we got the schedule, and the days inn has a policy that teams are to book for 2 nights minimum.

We had 2 games Friday and 1 game Saturday early afternoon, so we checked out on Saturday and were told that we had to pay for 2 nights, apparently this is the policy as the town is very busy yet the smart members opted out and booked through the internet at a lower rate! Even though that was an option the person who signed the contract for the team said if we do that they (Days Inn) will cancel the rooms! I am on disability and $100.00 ++ dollars is a lot to throw away. I ask all that read this avoid Days Inn (part of the Ramada chain I believe) and deal with people that understand family values.

Resolved I will never ever stay at another days inn hotel as long as I live!

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room!! Both of the senior ladies have problems with their legs and knees. The walking up and down the stairs only exasperated their health issues and one of them has severe asthma! Later on in the evening hotel management knocked on our door to say that he had received complaints that we were making too much noise and he threatened to put us out(it was approx 12am)!This was after we had already paid for the weekend. The manager then returned again being extremely rude and pointing his finger in my face threatening to call the police (which he never did). I felt extremely belittled and degraded and I feared for the safety of my family. I will never ever stay at another Days Inn Hotel as long as I live! I really feel that we were treated this way because we were three women travelers. The hotel managers' aggressive behavior was most uncalled for. The fact that this hotel had no concern for the safety nor convenience of its' senior clientele was also quite disturbing to me. To make matters worse, I found what looked like urine stains on several towels when I held them up to the light and there were problems flushing the toilet to boot!!

  • Be
    Bekki Randleman Sep 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    In June of 2004, my husband , my 2 twenty+ year old sons, and I stayed at this same Days Inn in Rocklin,California. We all traveled down for the wedding of our daughter(the boys younger sister). We booked into this hotel online-2 rooms for 3 days(it was several hundred dollars). What did we get for this? Bed sheets with holes, Small bath towels that were so rough that a corn cob would have seemed soft by comparison. The carpets were so filthy that the bootom of your feet would turn black -UGH! No food services, and telephones that you could not make even a local call on after 9 P.M. And nobody in the hotel that could speak or understand english with any degree of expertise. The ONLY thing it had going for it was that it was easy to find The Brenner Family Ranch in Newcastle, California, where the wedding was held. Otherwise, I have nothing positive to say about this place!

    0 Votes

Resolved loud noise all night long

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund.

Resolved never stay in this days inn!

Short Version of the story - I had a family emergency and had to cancel a noncancellabe reservation in July...