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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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6:14 pm EDT
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CVS the intern

I was just at the cvs on cresent road in clifton park store number 996 I believe, and I was inside at the pharmacy and the young girl checking me out so extremely rude on her tag said intern, if she's just interning and this rude i'd hate to see her full time, I want to hand her my cvs card and she said no I need your license very snotty and when my order was complete she didn't hand me my bag, she held it out then dropped on the counter and walked away, this isn't the first time she was a little brat either I believe it was last month and had the same thing happen, she is a very rude pharmist in training

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4:14 pm EDT
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CVS pharmacy department

I am just over going to CVS for reasons that they are #1 Rude and any personable customer service that use to exist is gone. The pharmaceutical tech usually acts like a guard dog when you arrive to drop off your RX because she has to be certain that you know it will be 2hrs later that you will receive your medication. One time I was shorted 30 pills. It was suppose to be 150 and I recd 120. Big difference! ! One time at the drive up window the lady sent the script back to us and said Quote " Go to your own neighborhood " I was completely horrified. I've already changed my son's business of 1500. Monthly to costco. My husband and I will be next. In calling corporate to complain..I was on hold very long time, nobody could answer the phone. In complaining to the young girl at the register she said " I don't know what to tell you"

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12:34 pm EDT
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CVS customer service

My wife went in to pick up a few prescription and to have one canceled on March 7th. Her first encounter was with Pharmacist Assistant. He was rude and condescending. My wife was in tears and sobbing. He next interaction was with the Pharmacist and he was no better. She left in tears vowing never to go back.. Bad choice for Target to switch to CVS in store pharmacy.

She later told me that the assistant was absolutely rude he kept on telling her that her grimmer was incorrect in the context she was using it. This when she was embarrassed by his comment she went to correct herself he would make another snide remark regarding their conversation. At this point she was in tear and the Pharmacist came over but was supporting his assistant. My wife was so distraught she left in tears and had to ask a Target employee if Target had a manager to talk to about the interaction. The Target employee state the CVS was under there own and not Target. This is outrageous and not okay. Something needs to be done. She has had numerous other negative interaction with this same assistant in the past. CVS needs to remove or transfer this person.

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4:25 pm EST
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CVS customer service

I have been a regular at my CVS pharmacy for 3 yrs. Never once have I been so insulted and spoken rudely to as in the past month w 3 different interactions all involving one person.

1- I was dropping off a written prescription. I was called to the window where my paper was taken, she did 1 or 2 computer entry- then told me-oh, you are filling to soon- I can't help you at which point she gave my paper work. I started to tell my situation while she continued to shuffle med baskets and pill bottles, not once acknowledging me. At this point her coworker told her she forgot to do xyz in morning and her reply to him was- I was too busy, we lack team work and I don't feel like being here today. I was still at the window and I got out of line went to a different staff and asked him to file it because I literally was begging to not stand up do to weak muscles.

2- Next day, medicine follow up call .Same person from first interaction. I called to check on its status. Employee picks up the phone and says- Hold on I'm busy right now.
Without addressing her comment, I hung up and called later and got a professional.

3- I needed a medication filled. My doctor sent order over during early morning, I called CVS where the same employee from Issue 1 answered. Stating, I'm a bit busy, I'll do it when I have time. I was direct and factual w her in saying I need that medicine by tonight. In which she said, okay I'll do it right now - pick up ( i asked) 45 mins-60 mins. It came 530, off work. I call to check on med status ( could've gotten done early). Staff member tells me nothing has been started for it and it will be an hr wait.

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9:17 pm EST

CVS prescription pick up

3/10/17 Elizabeth Lewis [protected]. I went to pick up my prescription at the CVS pharmacy at 2025 S. Park Centre Drive in Salt lake City. There is a pick up and drop off for prescriptions at this pharmacy and this pharmacy was doing both at the drop off window and because the women was waiting for her prescription to be filled at the drop off window the line for the drop off increased to 6 people waiting to pick up their prescriptions. I told the tech that there were 6 people in line waiting and he yelled he knew and there were only two people working tonight. Then the lady who was holding everybody up chimed in and said if they had more people they would be helping. I informed her she was in the wrong line and we were all waiting on her prescription. Then the pharmacist said this is not a fast food McDonalds which i thought was very rude. I talked to the manager of the Target in which the CVS store resides and she stated that they have complaints non stop about the pharmacy and that she would never get here prescriptions filed there due to the all the complaints. Obviously this store needs your immediate attention. This is the second time that I went to this pharmacy to pick up a med and had to wait while someone else was getting their prescription filled plus payed for. Very rude employees and not following the policies. The manager of the store gave me a 5$ Target Card. If you want to keep your customers you need to do something about this situation.

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11:23 am EST
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CVS pharmacy dept

On 3/3/17, I called CVS Rx for a refill request on my blood pressure medicine. They said they would contact the physician and get an authorization for the refill. The MAIN PHYSICIAN has passed away, and I went an entire 8 days without my medicine. I went in the store this morning, and the lady behind the RX counter said she would only give me 3 tablets. I don't drive and I insisted upon an 8 day supply, because my son wouldn't be in town for the next week, and I need my BLOOD PRESSURE MEDICINE. I plan on doing business elsewhere.

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8:46 pm EST

CVS service

Today 3/9/17 at 11:00 am, I had an unpleasant talk with a clerk name Grace, I wanted to return a product I bought at full price few days ago.
Today I come back to the store with a 30% off coupon and asked Grace I wanted to return the product and repurchase that same product with the discount coupon. Gave her my CVS key ring.
She keep asking me if I had my CVS card I said yes and showed her
she was talking to me in a short manner and said I don't know what you are talking about, sighed, throw her register key on the counter in a very disrespectful way then said I can't help you then walked away !
I had to go to another register to make the transaction!
I am very disappointed.
I live 2 miles from the store and like to come to that store at least once a week for the last 10 years.
I would like to hear from you,
Thank you
Mrs J. Slaughter
2718 Yeomans Lantern ct, Annapolis MD 21401

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12:20 am EST

CVS customer service

I was in the Newman Ave Seekonk MA location tonight, I went to the the pharmacy to purchase my items and pick up my prescription. My total came to $35 and I let the cashier (Ashley 1058466) scan my CVS card, which I had a 20% off coupon sent to my card the day before. I asked her if the 20% off was there and she said no, so I proceeded to check out I didn't want to hold the people behind me up. As I was walking to my car I checked my CVS app to verify the 20% was on my card, which it was. So I went back in to simply see if there was any way I could get the 20% honored, Ashley proceeded to tell me "I already told you it wasn't on your card, but I will call a manager" at this point I could tell she was a bit annoyed that I was interrupting whatever she was previously doing and seemed to be a burden to her. The manager (Rafael) then approched me with the remark "what do you need" I myself am a manager and i would never talk to one of my Coustomers in such manner that he did to me. I explained the situation to him and he said there was nothing he could do because it's not on my card, I at this point was more upset with the way I got treated than concerned about the 20% off so I said OK and walked out. I was very taken back by the lack of professionalism from the manager and will definitely be taking my business elsewhere.

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11:16 am EST

CVS prescription called in is lost

I am a physician who called in a prescription for a patient at 930 am on march 5 at a CVS on maple street in Terre haute in Indiana. Patient was told that there was no prescription called so patient complained to me. I called the pharmacy and the pharmacist said that it is because I called before the pharmacy opened which I know is not the case because I call prescriptions after office hours. I just feel this is very bad service for both patient and doctors. We are talking about illness and suffering here, not just some merchandise on the shelf!

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12:04 am EST
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CVS customer service

Hi I was just at one of your locations in Santa Barbara Ca 93111 turnpike store and I over hear one of the managers talking to an employee so un professional im guessing it was a supervisor or manager she was talking very rudely to one of the cashiers it doesn't matter what the situation was a supervisor should not speak to an employee that way in front of other employees and the supervisor wasn't even clocked in once she spoke to the cashier she said goodnight to all the other employees and walked out the cashier seemed embarrassed and upset. I think I heard the name Susan? Please train supervisors in a professional manner. I work retail and I understand that sometimes people make mistakes but don't deserve to be treated that way! please look into who this supervisor was and let them know that is not ok! And the other cashiers working there were rude to top it all off! I live 3 minutes away from this location and seeing that makes me not want to go In there no more.

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9:02 pm EST

CVS cvs photo - mobile coupon was not accepted

The CVS pharmacy store at 6417 West Higgins Avenue, Chicago, IL, 60656 has not accepted the in-store coupon $2 OFF - passport photos.
I was told that it was the CVS policy to only accept the paper printed coupons.
But the online coupon has no where mentioned that it is mandatory to print the coupon and provide it at the store.I had no option other than paying the full price.

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5:21 pm EST

CVS harassment

Andre walker
[protected]@gmail.com
[protected]

March 4, 2017

Re: wrongfully treated customer
store no.: 2123
manager name: mousoumi
sales associate name: unknown
Dear sir or madam:

I am writing this letter regarding how i was treated in a cvs store located at 61-01 wood haven boulevard rego park, ny 11379.on march 3, 2017, at approximately 3:30 pm.

The minute i entered the store the associate approached me and asked if she could help me with anything. i politely said no thank you i am good. i started to walk down the aisle where skin products are located and started to look for acne cream for my son who was with me at the time. the whole time i was looking for the product, the sales associate was standing there watching me, which was around 15 to 20 mins. i stated to her that she is making me uncomfortable. the response i received from her was, either i allow her to watch me or she could call the police. then, she proceeded to make accusations that i or my son who is autistic could be “stuffing things in the backpack” my son had on his back. i told her to go ahead and call the police and continued to search for what i was looking for.

The associate then called the police from her cell phone and gave full descriptions of me and my son like we were suspected criminals in front of the other customers. i was embarrassed and humiliated. the police arrived on the scene and i requested to see the manager so this could be rectified. not once during the whole incident did the manager make an appearance to see what the problem was. it was almost as if the manager was aware of the situation and was condoning the behavior of the sales associate. without anything being resolved my son and were then escorted out of the store.

I have been going to that cvs location ever since it opened and not once have i ever been approached in such a vile manner or made to feel like i was a criminal.

I look forward to hearing a response regarding this matter.

Regards,
Andre walker

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10:21 am EST

CVS prescription refund

On 2/15/17 I attempted to return a prescription mistakenly filled by CVS 7363 in Lynchburg Va. It was set to auto fill by pharmacy and when my wifes prescription changed, the medicine was not removed from auto fill list. I picked up on 2/13/17 with other medicines assuming all was correct. When I was told she didn't use the medicine any longer I attempted return to local store. I was denied a return because the pills were filled in store and not in a sealed manufacturers bottle. There has never been an issue for this before or had I been informed about this policy. I was denied the return of $104. I have called both the store and corporate about this concern and as of 3/1/17 there has been no return call to me.
At minimum I would like to be refunded for the $104. Additionally I would like to a resolution to the poorly executed refusal and unprofessional manner in which the pharmacist acted.

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10:18 am EST

CVS employee policy

I live in Orange Virginia, I just had my first child a year ago. With no help. I found that CVS had the best prices and deals on baby formula. My CVS however would never keep enough in stock. One of the employees (Pamela Prill) was sooo helpful and always made sure to keep it filled for me. Pamela has been with this CVS for 20+ years. She always is super friendly and helps all she can. I just found out that she was let go for a simple mistake that she had done. She did not steal, she was not rude to customers, she always came to work and helped where needed. She simply in 20 years made a mistake. She asked the company to give her another chance but was told No! I think that is bad policy for CVS for such a great employee. I have been in CVS and dealt with rude employees and never once seen anything happen to them. To me that should be customer policy.. customers is what gives them a job. I am extremely upset the way Pam was treated after her time. And may have to consider changing to Orange Pharmacy.

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7:34 pm EST
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CVS lack of required supplies

Twice I have filled a new script only to get home and find that needed supplies were not mentioned or offered. New insulin that required pen needles. I spoke to the pharmacist and asked if I needed to know anything that this was all new. Nothing. Good thing I read the directions before they closed. Friday I picked up a solution for a nebulizer which states must be diluted before use. No one mentioned it. No Dr in office till tomorrow to even get a script for a saline solution! I feel the pharmacist has really failed. I must go another night with no meds. Not happy in these first 2 months using CVS

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10:43 am EST

CVS medications

My husband put three prescriptions in last Tues he was told they were out until 3-1-17th I believe this is too long to have to wait plus our insurance changes. On 3-1-17 and we will have to pay full price this was all explained but no response from CBS pharmacy tech we have used CVS for years and now we will be changing which we hate to do I believe they could have done something to accommodate and have meds in store in a timely manner.

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6:35 am EST
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CVS prescription

I was mailed a letter from cvs to stop buying 30 day supply of simvastatin and buy 90 days cheaper. I had switched insurance at this same time, so I switched to 90 days. Cost $40. I paid it. Next time I needed to refill I only needed 30 days because the doctor was going to change my dosage In 1 month. The one month costed me $6. I'm like wth. I called and complained and want a refund from cvs for the over charge. Now I have gotten another letter from cvs. Heading says "change to 90-day refills to avoid paying more" this is not a geNeri letter. It names my exact perscription.

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6:31 pm EST

CVS prescription

Each month, I am told the medication I am prescribed is not in stock for the 30 day supply. I am told "sorry, we only have half". I am expected to pay my copay twice because the pharmacy does not have enough of the medication or go with out the prescribed medication. It is unbelievable that a pharmacy would encourage someone to go without their medication because "it will take a min of 48hrs till it is available". I will take my business somewhere where it is taken serious.

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5:34 pm EST
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CVS poor customer experience

I dropped off a prescription on 2/24/17 at store 3373. Marie had me wait to make sure that the medicine was available after confirming I told her I would pick it up over the weekend. I went today 2/26 and was informed by a very rude woman that they do not have the medicine. When I told her that marie and confirmed that it was available she just kept shrugging her shoulders. When I asked why no one called to let me know she again shrugged. When I asked for the prescription form she had it right away. The main pharmacist came over and she just kept saying they don't have the medicine and was not helpful at all. There was no apology, accountability or offer of assistance. I went store 1912 and denise helped me but said that I had a prescription being processed back at 3373. When I explained what happened she had to call and get it straighten out. I actually felt I was mistreated and disrespected because of the nature of the medication not to mention just very poor customer care.

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10:42 am EST

CVS refusal of services

I suffered from a first time pregnancy with an involuntary miscarriage and was in pain. The Emergency Room doctors gave me pain and nausea/ vomiting prescriptions. I went to my normal Washington, DC CVS pharmacy and they did not have the medicine available in their store. I then went to a few other DC CVS pharmacies and they did not have the medicine in their stores either. I went with a friend to one in Virginia and the pharmacy employees took a look at me and refused to give me any services. I provided ID, insurance card and ER prescriptions and they (meaning Payl and Kim Lulu) said that they noticed that there was a sticker on the back of the prescription and said I tried to fill the proscription already and I said yes but the other pharmacies didn't have the medicine. I asked did they have the medicine? They both said yes and said they could not serve me. I asked for the manager and one of the ladies said she was the manager. I asked why they were not willing to help me and I tried to explain my miscarriage (bleeding) and pain issues I was currently having and they didn't care and said I had already tried to fill the prescription's. I said yes I did but the other pharmacies didn't have the medicine. I asked the ladies to please look my name up in their system to see that I am a regular CVS pharmacy customer and could they please help me. They both said NO. While I'm an emotional wreck already and in pain the ladies didn't even look my name up and refused my services. I started crying and said this is crazy, I have provided the information that was asked. I feel as though because I'm not white or their race they refused to help me. It was clear that it was a race issue because all of those working in there at that time appeared to all be foreign and unwilling to help by any means. Till this day I am still traumatized of the miscarriage of my first child and for someone to refuse my services has me emotional, with feeling racially profiled for no reason. These two ladies should be retrained with customer service and professionalism. Although they should seriously be fired and not work in a pharmacy setting. With the amount of blood I was passing at the time the situation could have gone even worse. The address to this store #1399 is 3053 Nutley Street Fairfax, Virginia 22031. Phone number to store [protected].

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Sally Munson
, US
Mar 16, 2017 11:47 am EDT

@ MikeEV, I think you got confused because of the multiple she tried to get the script filled. The employees at the Virginia CVS only said you've already tried to get this filled and because of the sticker. I agree with you racism does not seem to be involved. Every single CVS pharmacist and pharmacy tech dropped the ball big time.with their total lack of customer service. The first CVS she went to could have very easily called to find the closest CVS that could fill her script. If I were her, To have her go to 5 (my guess) different stores was totally unnecessary I would call or email CVS corporate head quarters

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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