CVS’s earns a 1.3-star rating from 25 reviews and 3337 complaints, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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rude cashier and manager on return
I went for returning 2 bottles of shampoos which I purchased 3 days before. The cashier is really hesitated to accept the return, and said “I know you people”, complained people use it then return. Finally she did the refund but ignored my present and asks her to have a better attitude to the return. A manager named Zach Vrban got involved, and he is ruder...
Read full review of CVS and 2 commentsdouble/duplicate charge
CVS seems to give me problems all the time. I have experienced unpoliteness, rudeness and bad customer service on several occasions at the CVS located in Waukegan, IL. They have very unprofessional employees with little knowledge. They charged me twice last week. I called their manager Ed and explained to him. He refused to give me refund back and denying double charge on my card. According to the manager, it was voided on his side. My card shows 2 duplicate charges at the same time. I was told that one charge has been voided due to the cashiers mistake but it still went through. The store manager, Ed has no time to talk to me or look into this matter and said he's too busy. He advised me to file a complaint to contact my card. The process will take forever to resolve and I have to put all this effort to get my refund back because the cashier made a mistake. This is ridiculous. I am just going to stop shoppoing at CVS. I will eventually get my money back after all the paper work and compaint. It's time consuming for nothting.
The complaint has been investigated and resolved to the customer’s satisfaction.
missing narcotics
I have severe arthritis requiring narcotics on a regular basis for relief. There have been numerous times where my medications have run out sooner than expected and I was unable to fill my perscriptions because it was too soon. A friend had told me that she along with several othes have had issues with their narcotics being filled at the CVS store in...
Read full review of CVS and 2 commentsgave me someone else's med
pharmacy gave me someone else's med and couldn't find my med. Pharmacist said she filled mine so assume they gave it to someone else.
Is there a watch dog to report this to?
The complaint has been investigated and resolved to the customer’s satisfaction.
Back in Dec 08 I was given Oxycondin prescribed to someone else. My pills that i ordered were not narcotics. I flushed them immediately so no children could get them. I talked to Don and Rawley who accused me of wrong doing. They even threatend to call the Police. I brought back the empty bottle as requested and again Rawley tried to fill it. I repeatedly told him who I was. finally he realized and he went off on me again. All I wanted was an appology for there mistake. A few days later I tried to renew another prescription. Don called and said they will not service me anymore. This was at the Bi-jou Longs in South Lake Tahoe. I wrote several complaints. CVS who owns them has yet to respond. The date is 06/06/09.
dtv converter scam
A few weeks ago CVS had a one day sale on a tv converter box. The price was $40 dollars, so with the DTV Coupon it would be free. My mother in law, her sister and mother all went to different CVS's and none of them had the boxes in stock or would give out rain checks. My mother in law returned to the CVS a few days later, and the boxes were in stock and at...
Read full review of CVS and 7 commentsmanager accused of wrong doing without proof
I purchased Excedrin and presented coupon printed from http://www.excedrin.com/offers. shtml directly, the cashier asked if it was copied. I said no that it was printed from internet. He called a manager Javed Khan, whom came and said that the coupon was copied since was not in color. I told him coupon prints from website does not have to be colored, depends on printer. Then he told me that I used copied $3 off CVS brand coupon (expired 1/17/2009) a month ago. I asked him if he has any receipt or proof that it was me and not someone else. He said that he was there when I used it. I told him that today is the first time I meet him. Also, if he was there then why did he allow the cashier take the "copied" coupon? The $3 off CVS brand coupons were in The Beacon newspapers which were free in front of CVS, why would I bother making copies. Not sure how many complaints against a manager before CVS fires him because this not the first time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work at a CVS. It sounds like you did nothing wrong, but you must realize how epidemic coupon fraud is...companies loose millions every year b/c people make copies of coupons and then expect to use them like an original.
Hello,
I am a shift supervisor for CVS and even though I do not work for store #1024 I do apologize. There is a section on CVS.com under contact us for complaints. I suggest that you use that to send in this complaint as it will be required for the store manager to take action. All complaints that are sent via the web site are sent to the corporate office, the district manager and the store manager with in 48 hours. As for the coupon, I can understand both sides. We do have a big problem with them being copied. However, if it is a CVS coupon the register will say it is not valid. You are 100% correct when you say that it does not have to be color, but color does help us. Now if you were trying to use 2 coupons for one item that would create a different problem as you are allowed only one coupon per item, but this isn't the case with you.
my job
I went on maternity leave to have my baby girl in August. About 6 weeks later, I called in to see when I was to return to work, and I was told that I had been taken out of the system. I was sent no notification of any kind and left without my health benefits. I need to speak to someone about this and get this matter settled. Thank you.
Read full review of CVS and 2 commentscoupon refused
Pepsi was advertised 5 / 8 packs for $10.00 I bought 10 / 8 packs & 1 gallon of milk Total would have been $23.39 The cashier refused to take my extra care/coupon of $4.oo good towards a $20.00 or more purchase. She said because the Pepsi was a sales item she must ring it on 2 seperate slips, therefore my ExtraCare/Coupon would not qualify for the $4.00 discount
Read full review of CVS and 1 commentseveral incidents
WOW! I was stunned to see other customer complaints have happened to me as well. I have been going to this CVS since we bought a home in the area. I had previously used a different CVS before we bought our home and had no problems. As another customer said, I had a pharmacist tell me I couldn't get my prescription filled 2 days ahead of time, which by the...
Read full review of CVS and 4 commentsmis-information of prescription medication
Monday, 11/20/08 I picked up my refill for Zolpidem Tartrate, 10 MG Tabtev (Generic brand for Ambien). When I checked the container later in the evening I found, not the small white pill I usually get but a larger purple pill with MZ2 stamped on it. The pill I usually get is a round shaped white tablet imprinted with 93 on the front and 74 on the back. The...
Read full review of CVS and 11 commentsmisfilled prescription
I have had multiple problems with this store and have complained to the regional manager before in regard to misfilled prescriptions, missing prescriptions. On November 18, 2008 the store labeled the bottle as containing 60 tablets - which is what the prescription called for. The bottle contained only 30. Plus, at the time of pickup, I had someone else pick...
Read full review of CVS and 1 commentwrong medication
The doctor prescribed Promethazine-Codeine Syrup. I was given simple Promethazine Syrup. I couldn't understand why the cough syrup was not effective until I looked at the label and realized it did not read "Codeine". When I called they were very apologetic and asked me to bring in the bottle so they could correct the mistake. My question is "What if...
Read full review of CVS and 1 commentdid not ship prescription overnight as promised
Ordered a prescription refill on Monday. Ordered overnight delivery. Needed the refill by Friday. CVS/Caremark representative, Pamela, ensured that overnight would get the refill delivered by Friday with an $18 surcharge. Did not receive the refill by Friday. Called CVS/Caremark customer service and their resolution (Mick and Terry) was that I drive 75...
Read full review of CVS and 8 commentssomeone elses script covered with a tag with my name incorrect rx number
id like to make a report against cvs pharmacy 15 colonial place mt vernon ny 10553. i had a perscription and called in a refill when i picked up my meds i was given something different than what my original perscription looked like also there was a sticker with another patients name under the sticker with my name without realizing the rx numbers didnt match i called cvs to inquire. they told me to call my dr if this medication doesnt work and have her find me a new medication. they also told me albutural had been discontinued! which is far from true i dont know what to do from here im highly upset and this medication does not help the way my origional medicine did . this is supposed to be a rescue inhalier. my rx number was 633336 the rx they gave me was 637552. LETS NOT FORGET TO MENTION THEY BROKE CONFIDENTIALITY BECAUSE I NOW KNOW THE PREVIOUS PATIENTS NAME AND ADDRESS AS WELL AS HIS PHONE NUMBER DOCTORS NAME AND DIAGNOSIS! THIS IS UNREAL! MY SCRIPT WAS FROM ARMSTRONG PHARMACUTICALS I CHECKED THE WEBSITE THEIR PRODUCT WAS NEVER DISCONTINUED! THE PRODUCT THEY GAVE ME IS PROVENTIL HFA. EVEN THOUGH THEY ARE BOTH SUPPOSEDLY FORMS OF ALBUTERAL ONE IS STRONGER THAN THE OTHER. THIS MEDICATION CAUSES DIZZINESS MY MEDICATION HAD NO SIDE EFFECTS THAT CAUSED ANY TRUE PROBLEMS! I HAVE TO LITERALLY TAKE 6 PUFFS WHEN IM ONLY SUPPOSED TO TAKE TWO AND IT STILL DOESNT WORK! when i complained to the store they told me simply go see my doc and have her perscribe something else! why? she gave me 6 refills! they screwed up and refuse to admit it
The complaint has been investigated and resolved to the customer’s satisfaction.
Albuterol Inhaler has not been available for a few years now, it only comes as proventil hfa, proair, ventolin hfa
I am sorry to say that CVS was with-in their rights. Federal law prohibited the continuing of the origional armstrong albuterol format & was required to change over to HFA inhalors. I worked in the pharmacy and talked with many people about the switch. They were wrong on 2 accounts, the prior lable shouod have been removed (however state law prevents any drug from leaving the pharmacy area (meaning under direct supervision of a phamracist) and being returned, the label was most likely someone had already gotten their med and had called in another refill. the 2nd mistake was not talking with you & explaining the changes that were going on NATIONALLY. While you may have been or are able to find some stores that still stock the armstrong alboterol, you will not find it for long, it was not discontinued, just forced off the shelf.
over charged?
On October 23rd, I was in CVS for a prescription to be filled. I also bought other items along with prescription. Well, I received a call from CVS this past weekend, November 1st. I was told that I didn't pay for the prescription, $10.00, and that I needed to come in a pay for it. Sure, I will pay what I owe but the problem is, I don't have my receit, so...
Read full review of CVS and 2 commentsproduct availability
For many years I have been using the CVS brand dental adhesive. For several months now I have been unable to buy it. Three of your stores near me have been continuously out of stock. When I complained about this to one store manager she said that the store was new and that they hadn't figured out what sold and what didn't. Obviously you can't sell a product if you don't put it out on the shelves.
I wonder what is going on here because I observed the same no stock condition in one of your stores in Manhattan also. There is always plenty of Fixodent.
Walmart sells their house brand and I have stocked up for several months so I don't have a problem but maybe your company does.
overcharge
My debit card was charged twice for a photo service. The first time the employee said it did not go throught, and I was charge for $ 32.97 because I request a cash back of $5.00. The second time I was charge for $27.97 .
I spoke to the store manager and she asked me to call the phone number on the back of my CVS card to solve the problem because she can not do anything about it. I called the number 1-800-shop CVS and the recording message did not give me any options to speak with a customer service representative.
Now I ended paying almost $60.00 for a service that really was $28.00 what is completely unfair and expensive.
There is a way for any member of management to solve this. They have that option in the office computer. as well as your bank statement, which you can get over the phone. Don't ever let an employee tell you there's nothing they can do about it, unless they've checked their computers. A member of management will have to do it, but it's called "electronic journal". it records every transaction from every register and every cashier from then to a week prior. Otherwise, you could go to your bank and get a print out of the transactions, and bring it back in, and they could take it from there.
will not let you register your card
Have had card for 6 years. Suppose to recive extra bucks from using it. On bottom of latest receipt I noticed extracare account info incomplete but will not let you register. They should not be able to scam people like this. Their site will not let you register. I have treid several times. Says error occured. After some investigation I see alot of people have this complaint. Alot... Thanks Deborah Elbert
Read full review of CVS and 14 commentsnot responsiveness
I have been a customer of CVS stores for many years now, have never had a complaint. In fact I was probably considered a “fan” of CVS. Unfortunately, I am not so sure now. Yesterday (A Sunday) I went to a local CVS in my neighborhood. Gathered my selections and paid using a personal check (which I have always done). The cashier wrote my license number down...
Read full review of CVS and 15 commentstainted food
I bought a bad of the Sour Neon Crawlers the other day and now I know why they were just 69 cents. The bag of gummy worms had a sharp piece of wood in it. Not knowing where that wood had come from or that it was in there at all was disgusting. Not only is it not sanitary, but if a young child were to be eating this and found the sharp wood in there who...
Read full review of CVS and 2 commentsOverview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 24 24 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Just looked at my card and this is a monthly occurrence on my card, No mistake here.
Hello,
I am a shift supervisor for CVS and even though I do not work for the store this happened at I do apologize. Many times this does happen and it can take up to 5 days for it to be posted back to your account. All store are required to keep the merchant copies. I would suggest double checking your card statement to see if it has posted. If not, there are several things to do. I will start with the most important, contact your cc company and tell them it is a double charge and one was suppose to be credited back to your account, they will send this to CVS and the Manager will have no choice but to find all of the papers. Also did you happen to sign the refund receipt? Next I would advise to to go tot CVS.COM and use the contact us section and send in a complaint. This will be sent directly to the District Manager (store managers boss) and he will have to look into it. If you have any further questions feel free to contact me by email at TSITE25@AOL.COM and I will be happy to help you.