CVS
reviews and complaints

I drove my daughter to the CVS 3643 on Union Cross rd in Kernersville NC, for her first ever job interview. I waited in the store while she had her interview. 1st the manager didn't even conduct the interview, 2nd I witnessed the store Manager Lisa verbally "abuse" two female employees...to the point of tears. She was beyond rude to customers and said thing in front of customers that should have been taken behind closed doors. I watched the young lady working the cash register ( very polite and professional and very helpful) run from tasks in the rear of the store back and forth to the register all while the manager worked in the front row, never once acting like she would help. When the young cashier asked if manager could watch the register while she used the restroom the manager refused. When my daughter came out of interview I informed her there was no way in hell I would allow her to work for such a horrible place. I will never again spend one single dime in a cvs store...I will go out of my way and drive miles before I stop at a CVS.

We have lived in Pontotoc, MS for 3 years and we have had our prescriptions at CVS since we moved. The pharmacy staff is rude, unfriendly, and unhelpful. In fact, they are arrogant and smug when a problem with a medication arises. This needs to be corrected immediately. We will be taking our business elsewhere.

CVS2 employees that one works the night shift and the other works days at the Pharmacy. These 2 employees ganged up on me cause I got mad cause when I asked for a certain size needle for my diabetic uncle he first made a false statement and said I need a prescription for that size.. Then treated me like a drug addict and started telling customers about this situation. I feel uncomfortable now every time I go in CVS and see them working. Please do something about this. I really want this to stop. Mark.dzendrowski.[protected]@gmail.com [protected]

Is there any person at CVS that can explain to me why CVS ExtraBucks that were sent to my Extracare card by the corporate office on February 5, 2016 were not on my card as of last night when I went to make a purchase?
This seems to be a recurring theme by CVS. For example I received an email on February 5, 2016 reading I had $5.00 ExtraBucks that I need to use before February 16, 2016 or they would expire. When I went to the store the ExtraBucks were not on my card. Calling your customer service number for help was USELESS. First I was told there was nothing on the card. When I explained I received the email I was told the ExtraBucks expired the end of January. Over the fourth-eight minute phone conversation I was put on hold several times while the customer service representative was checking into the problem. As my aggravation escaladed I asked to speak with someone else who could solve the problem. I was put on hold and waited until the call was finally disconnected by the CVS customer service representative.
Calling your corporate office was just as USELESS. I was told the $5.00 ExtraBucks from the email and an additional $5.00 ExtraBucks were being put on my card and would be available to use forty-eight hours later.
There is an old joke about ‘how far you can lead a [censored] without a rope’ - I really feel like the [censored].

On January 27, 2016 I took my script for Focalin to CVS at West Blue Ridge Drive, Greenville, SC 29611. They did not have it, nor would they have it till Wednesday, 2/3/16. Today, January 28, 2016, I took my new script for Lyrica and they did not have any but to come back at 3 tomorrow (Friday 1/29/16), . I have been doing business with this store for 26 years and have never seen such shoddy business. The Lyrica is for severe pain in my hip and legs and I am still in pain because CVS did not have it. It used to be fun to go there because of all the people that worked there, BUT they are all gone. I know absolutely no one! They seem like they enjoy talking more than handling customers. After my Focalin comes in next week, i WILL BE CHANGING PHARMACIES. I appreciate almost 26 years of GOOD serv- ice now that comes to an end. Too bad this highly educated teacher of 48 yrs has to do this. If I offered bad service like this to my families, I would lose students. Run a reference, CVS, for Janie Turner Miller-Ferrell, to see who you are dealing with. Also, take a look at how much I have spent there over the years. If all your stores do business like this, wonder how long will even be around?

Residents prefer local grocery to national chain pharmacy at Point Loma shopping center at the location of the former Fresh & Easy in the small shopping center at 955 Catalina Blvd, San Diego. There are three existing CVS pharmacies in the Peninsula: at 3950 W. Point Loma Blvd. in Midway Towne Center, Loma Square at 3327 Rosecrans St. and 4949 Santa Monica Ave. in Ocean Beach. There is a sense that CVS will be virtually boycotted if they move into the old Fresh & Easy location. We want a grocery store - not a pharmacy next door to a long established, local, independent pharmacy.

On 1/2/16, I went to CVS to purchase a few items and I had $4 off $20 coupon offer on my card when I went to use it, the coupon offer was not there. I knew I sent the offer to my card. I emailed CVS and they said on 12/31/15, someone on North Carolina used that offer. I live in Florida. Then today, I logged into my account and the CVS extracare card on the account wasn't mine. Also I haven't been getting email offers from CVS since end of September. Someone has been using my account and phone number. This is identity theft. I didn't write down the extracare card of that person. But I know the store they purchased from in North Carolina. This has been going on since October and I didn't noticed until this week. That person has used up many of my coupon offers. This is the store they purchased from. Store #3523 274 NORTH MAIN STREET. MOORESVILLE, NC 28115

ON Jan. 3, 2016 my doctors office called in my Rx but on Jan 4th CVS notified me they would not accept the Doctors office Rx because he did not personally himself authorize the call in, just his staff. I'm a diabetic and need this medication. It's now 24 hours over due. I worked with CVS to get the doctor to follow all their petty requirements. AT 5 pm the pharmacy staff notified me they had all the requirements of the doctor and that they would be logging in the Rx into the medical insurance computer. At 6 pm my wife went to pick up my blood test kit, as I'm on blood thinners and need to test 3 times a day. It's now 72 hours over due, and they said the kit as not processed yet. CVS states I must now personally come down to the store and sign a form for release now with Medicare part B. I will be 84 hours tomorrow morning without testing. Thanks CVS! All CVS cares about is policy, could care less about peoples lives. After I sign the release form, CVS could not say how long it would take before the blood kit would be released.

on 1-4-2016 I shopped at a CVS Pharmacy on State Street in Schenectady NY, Our extracare account includes a third name which is as follows:"Elizabeth Hussent". We have no one in our household by that name. The account is linked to our phone number and extracare card. I have had concerns about identity theft and want to have this name removed and also bring it to the attention of the police department and the Identity Theft Center.

my wjfe when to the store a week earlier to drop a prescription and pharmacist explain to her that he will not do it because she have a refill to finish it so, she come back this weekend 01/03/2016 to drop the prescription and pick up the refill, while she was on line one the cashier Aysha she not was doing nothing my wife ask her y she will like to do the prescription while she will wait for the refill up suddenly the pharmacist Sam ask my wife when she will like to pick up the prescription my wife explain to him that she have a refill to pick up and he talk herthat she don't have no refill for her when my wife try explain to him about what happen his start screaming and yelling on her that hi will not de do her prscription and no even her refill that if she can go to any other pharmacy oh even to wellness oh Walgreen, Aysha then said that my wife just drop the prescription over the counter and said do it ( CVS # 144)

Cvs hialeah is the worst managed pharmacy I have encountered. They are out of control... Calling to refill prescriptions you can call and they answer and either be put on hold and they never pick up again or you get disconnected. When you go and pick up medication then they inform you they had to order something they didn't have... Not even a call. They tell you will be there in 1 day come back... Doesn't come in go back the next day it is still not in. Then they find they had a delivery and it was still in the boxes on the floor. I had a procedure done and retired medication tight away... It took them 5 days finally to get this medicine and I had to leave on a trip. The medicine was priced over 400usd and the insurance company would not pay and I agreed to pay for it... Well I had to leave never getting it and ended up buying it over the counter in another country for 16usd. I think this store needs someone to go in and review their process as, they do have high volumes and lots of activity. There is no one from what I see and I actually do this for a living organizing operations. Something has to happen if they want to maintain their clients. If you deal with this place and don't have high blood pressure you will be you by the time you leave.

My friend found some hair loss products on the website www.cvsonlinepills.com. He ordered 5 bottles and paid about $300 for the order and fast shipping. The seller hasn’t even confirmed the purchase, but my friend didn’t worry. But when he didn’t get the order, he understood that the company was fake and the seller deceived him. He checked email address and it was fake. No idea how to contact this man and claim for refund.

my name is hilton hill of kernersville, n.c. on 11-18-2015 i was out of town and had forgotten my medication, so i went to the cvs in troy, n.c. for help as a customer for a long time there was where i went for help in my matter of medication as i spoke to the lady in troy about i needed 6 pills to hold me till i could get back home, and boy what bad service i got. her answer was your ins will not pay, yes i know but i got to have the medication, now this was the other answer she gave was we will have to charge you $50.00 for three pill.s of brilinta, boy that was not the answer i needed, i also needed three metoprolol, as time went on the price went up, now this was the lady in charge of your store which has a bad name in troy for poor service, as time went on i was getting mad, so i walked out, with no medication for my heart, and your employee cared less if i died or not. i drove 7 miles to wallmart and they were great they sold me the 6 pills i needed for $12.50. i have been a customer of your company for many years, but if your peple do not care about my life i am vere sorry i do not need that kind of service, that lady needs to find her a job some where in life that does not lay in her hands of others people live, s. sorry but i have 5 children, 11 grand children, 1 great grand child, we are going to walmart for there service, they show they care for there people. thanks for your time in this matter no longer a customer of cvs.

I just want to complain about CVS Pharmacy pretending to care about my health by stopping tobacco sales. However, you walk into the store, and the first aisle or two are totally full of liquor. Isn't liquor bad for my health too? I just don't understand the thinking behind this. I do know that because of their decision not to sell tobacco, I will never step foot into another CVS. Not because I would buy tobacco there, but because of the hypocrisy of it all. I am extremely disappointed in the way they are tricking people into thinking they are "looking out" for them and their health. I am VERY offended that CVS thinks that I (as well as the general public) am too stupid to see what they are doing. I just want CVS to acknowledge my concerns. I do hope to hear back from you. Thank you for your time.

I spend a good deal of money at CVS. They gave me a 30% coupon. After shopping for $234, they did not give the discount. I opted for the discount to be sent to my card, The Key West Truman Ave store said that it did not transfer. I showed them the e mail This was not good enough. The next day I printed out the confirmation of the transfer. They still said no good ? 'Jesse James