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Chrysler / customer service

1 El Paso, TX, United States

Hello I own a 2018 Dodge Durango that we purchased in November of last year. In May of this year I started having problems with the vehicle. I took it in for service and I haven't yet had my vehicle returned and properly fixed. It has been five months that my vehicle has been a service, various parts have been replaced, Chrysler has been contacted, a case has been filed and to no avail. The customer service that I have received from Chrysler has been appalling, and absolutely discouraging. At this point I believe my vehicle is a lemon and Chrysler is not helping, in this week alone I have called them various times and no one has responded to me and all the case managers I have spoke to are rude and seriously lack customer service. It's really a shame because at this point I have no desire to ever purchase a vehicle from Chrysler nor Dodge again. My reason for this email is just to make you aware of how disappointing and dissatisfied I am as a customer of My Durango!!

Mo
Oct 11, 2018

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