Chrysler

Hello, I received a recall from FCA for my 2012 Chrysler 200. The Catalytic Converter needed to be replaced to correct an EPA issue. I called Verdun Chrysler Dodge on Wellington street in Verdun Quebec in late March-2019. The service agent told me he would have to order the parts and he gave me an appointment for Monday April 29th. I brought the car in for 8:00 am that Monday and the agent told me he was supposed to receive the parts Friday but did not but he expected them here today. I left the car and returned to work planning on picking up my repair car at 15:00 that afternoon. When I arrived I was told he did not have the right parts and the Car was not repaired. This is unacceptable I told him. I have better things to do with my time then spend it going and returning for no reason to your garage. I told him it is irresponsible that the Dealer did not call me on Friday April 26th to inform me they did not have the parts and to reschedule my appointment instead of wasting my time. I do not understand why they had the wrong parts if they had the parts at all with access to my VIN in my file because I have had service there before. They offered me nothing in return for my trouble and simply said they would call me to arrange another appointment. I have little faith in them at this point. Why would I want to continue to receive unreliable service from them again ? I believe I deserve at least a Synthetic Oil Change for my problems along with my Recall being fixed.
Please get back to me by email at ...[protected]@gmail.com
Thank You

In 2008 we bought a new 2008 chrysler town and country van with a full lifetime drivetrain warrenty. Since then we have brought it to chrysler dealerships for any and all repairs & recalls. We have followed the maintenance schedule to the letter having all fluids and regular maintenance preformed when required.
In 2013 we received a reminder card in the mail to bring the van in for a drivetrain inspection. We brought it in and all systems passed.
On april 4, 2019 we brought the van in with a check engine light on for repairs. We were informed by the dealer that we needed a new engine. We said ok that should be covered by our lifetime drivetrain warranty. We were then told that the warranty had expired because the van needed to be inspected in november 2018 and that it was not done. We replied that we never received a reminder for such inspection and the van was in for brakes in august 2018 and in january 2019 and there was no mention of any inspections needed. We were given chryslers 800 number to ask them to reinstate our warranty.
April 18, 2019 after 2 weeks of back and forth calling and waiting for a supervisor to return our call, we were told that we would have to pay for the repairs ourselves and that they would then reinstate the warranty. When we asked why we didn't receive a reminder for the 2018 inspection we were told they don't do that. We were also told that when the van was there in august it was to early for the inspection and when it was in in january it was to late. By the way at both of these visits were for brake issues and the motor was running perfectly. The van still remains at the dealership as of today 4-22-19. Is this how chrysler treats hard working families? They look for loopholes so they don't have to honor warranties? Tony & donna scavone [protected]

I have a 2009 Jeep wrangler. The heater core went, front of the passanger side filled with anti-freeze. Called the dealer, told me it was covered under my warranty. However, they have no technicians or loaners available for weeks (May 27, 2019). I called another dealership and they can't fix the car until July 23, 2019. How is this acceptable customer service. I called Mopar to ask if I could take the Jeep to a repair station and submit a claim. No! I have to go through a dealer. My local repair shop would have had the job done already but why should I be responsible for the bill. The quote I received from a repair shop was $1500.00 and they would have the car for 4-5 days. I paid for the warranty. Its not right that I cannot get any service (loaner or repair) in a timely fashion. What can I do? I need a vehicle. Lisa Donovan [protected]

I have a 2015 RAM 1500 Vin#FS706804 with 32k and the plastic frame around the right visor mirror has shrunk and broken. I have been looking on the web and every used one is broken just like mine. It really seems to be a issue that is on-going. My 2008 RAM with 177890 miles is still perfect. I'm afraid that if I get another one from the dealer it will do the same thing. It is out of warranty on time. It should be covered because there is a issue with them. My # [protected].

I just purchased a 2019 Jeep Compass on Friday 3/29. The car started leaking fluid in my garage and down my driveway. The car also had a foul burning smell that was coming into the inside of the car and you could smell it on the outside. I took the car back into the Rochester Jeep service center on Monday 4/1 towards the end of their working day.

The next morning I did not receive any updates, so I called in at 11: 30 and they advised the inspector was still reviewing and they would call me early afternoon. I still did not receive a call, so I called in at 3pm and sat on hold for almost 10 mins. The sale associate advised the transfer case seals were damaged and causing the fluid to leak. They do not have the parts available so they had to be ordered and it will take about 2 and a half days for my car to be ready. I was advised that this is a big job that needs to be completed- Again this is a brand new car

This is an issue for me because I am getting ready to leave for a two week vacation and was advised they would not be able to hold my car for the length of my vacation and I needed to return the loaner car and pick my car up when it was repaired. The associate called back and advised they could drop the Jeep of and pick up the loaner once done and leave my car in the driveway with the key inside. which is not ok- seeing that I will be away for a long period of time.

There have not been an once of empathy of any sort with the situation. This is a brand new car that was just purchased that is now having issues after me having it only a weekend and not even 200 miles on the car. All of the excitement of buying a new care was removed after this. This has been the worse experience ever!

I have not been offered any sort of compensation for the issue. Even if it is speaking with someone who showed a little bit of caring- that would go a long way. I feel as though I am being ripped off in this situation because I now have a brand new car that I cant drive, but I will be expected to pay my car note when it is due. This is a big job that needs to be completed on a brand new car, with less than 200 miles. This is absolutely ridiculous and makes me questions your quality control department. This should have been something that was caught before I drove the car off of the lot

my car Chrysler 300C enter the agency workshop in 2 Feb, 2019 to replace the oil cooler and within three days workshop advised me that car is ready.
in 22 Feb, 2019 I returned my car to the agency workshop for the same issue, and since that date and till today 16Mar, 2019 my car in the agency workshop waiting.
Saudi Arabia agency is not responsible for any delay or damage due to such delay
( agency customer services advised me ).
Furthermore, agency confirm that they can only provide me with temporarily car (replacement) after two months from the car entrance date i.e 9 April, 2019.
I will make my primary gole for 2019 to distribute this story for all people i know and even in media just to help people like me to not get a car from the agency .
Thanks and regards
Mousa. AlMousa
[protected]@gmail.com

Chrysler vehicles with serious issues with heat/heater core and cooling system. They require continue repairs and replacement. Cost falling on me the consumer. Heat blows hot and cold on different sides. This is a serious safety issue resulting in the inability to maintain a clear window during inclement weather. I had my car (2012 Chrysler 200) serviced on this issue last year and it has occurred again.

This is a issue in the manufacturing of the motor resulting in slug being dumped into the heater core/cooling system plugging the system up.

Chrysler and their service team/management are well aware of this issue. Now I have the issue again and must pay for the same repairs due to the faulty manufacturing on Chrysler part.

It is time for Chrysler to step up and stand behind their product and it is right for the consumer or a class action should be initiated.

I own a 2018 Jeep Compass and this vehicle has been in the shop multiple times for the same issues. The auto start/stop system light comes on all the time, sounds VERY loud, has a hard shift when it reaches around 40 mph upon acceleration. I'm being told by the Service Dept at Goldy's Auto in Huntington, WV that there is nothing they can do about the loud sound. Said that all those models make that sound, which is RIDICULOUS! Also, since the shifting issue does not trigger a service light, they said they can't track the issue. The auto stop/start has been addressed multiple times and this last time they said was because of a switch plate in the door. I'm EXTREMELY UNSATISFIED with this vehicle! I will be contacting my state to inquire about the lemon laws. This vehicle could have been brought to the shop even more times than it was but due to illness with myself, I was unable to get it there every time it had issues and was also told that unless there was a service light on, they wouldn't be able to do anything. It's ridiculous that a vehicle with less than 25, 000 miles on it has all these issues. You can check the service records to see that it was brought it when it have a lot less miles as well. I would like for someone at Chrysler to contact me to resolve this issue. Apparently this vehicle can not be fixed and I fear that it will only continue to have more issues.

I came to the company last Saturday to do recall and doing alignment and changing oil, they told me it will take a time and I have to leave my car. they did the recall and the alignment, and I received my car on Monday, they told me everything is OK but again the same problem was there when I tried to use the car it was still shifted to the right side, when I go back to there service center they told me you have a problem in suspension with noises come from break, all these things no body told me when I received the car and how they did alignment and these things are there., and it was dangerous to ride the car again without fixing these things
Name: Mohamed Taha
phone no: [protected]
VIN: 2C3CCAAG1DH518596
email: amro95mama @hotmail.com

I purchased a Chrysler Town & Country Limited wheelchair van 2 1/2 years ago I have had several computer problems with it. It currently will not start because of a computer problem. I was told it thinks someone is attempting to steal it so the alarm comes on and it will not start. The van has been in for repair since September and now they inform me there are no parts available to fix it. Wheelchair vans cost between $50, 000.00 and $73, 000.00. It's a miracle when a handicap person can it one then to find out it can't be repaired.

A friend o mine who is a sales manager who sells Chrysler/Dodges told me this has been a problem for years. Also I have friends who are mechanics and they have told me the same thing

Now I owe money for a van that is useless.
WHY DOESN'T CHRYSLER FIX THEIR PROBLEMS WHEN THEY KNOW THEY HAVE THEM?

I am the owner of a 2011 300 C. The switches fror the Air Conditioning do not work right. After holding the car for 4 days the Service Rep told me that Chrysler no longer makes or has in stock the panel that needs replacing.

They released the car to me without fixing the problem. Therefore I have to drive the car with out air conditioning, and a rear view camera.

I am in disbelief that Chrysler does not have the part in stock and can't locate the part anywhere.

This is outragious and I want an explaination and my car fixed.. I can't believe that Chrysler does not hold vital parts for 7 or 8 years!

I bought a renegade 2016 from a dealer, i received it in Febrauary 2016. And starting from May 2016 i faced many problems with the car in the transmittion system, tank fuel housing and hood doesn't open.
All this during the previous 2 years believe it or not i had to visit service center every two months. And the transmittion system faliure that happened regulary effects the whole car to thr point that the car could stop suddenly on it speed. And actually this is a life threatning. And every time i visit the service center and ask for the reason of all what happening to the car they say that its a manufacture issue. The car only made 30000 kilometers till now. And next month it will be out if the warranty. I need a solution for all what is happening and if u want more details about the car history you could contact the service center and u will see the number of times i visited the center because of a faliure in something new.

I have A ypsilon with only 15000 miles on the clock and it has a fault with the head lights going off whilst driving at random intervals. It has had the recall done with the software update but this has not cured the the dangerous issue with this car. I have researched this and there is multiple forums relating to this issue which state the only fix is to have the stalk changed as the problem lies here. The Jeep car service centre have not helped me in any way stating the update has been completed and I have to pay nearly 100 pounds to even have a look at the car.
This is shocking as the issue is well documented and I cannot believe Chrysler will not rectify this fault as part of a recall.
My registration is NL62 XXW.

I would appreciate some common sense to rectify this dangerous fault before taking this any further.

A Worried Crysler owner Mr S Rice

83 Leicester
Fellgate estate
England
NE324XH

It's unsafe, unprofessional, uncalled for installing dashes on ram trucks that were not properly cured. Other owner must not have been aware, but i'm angry and it jeopardize my safety. While on the hwy, traffic dead stop, ash tray falls under my brake pedal. Instead of panic and rolling my truck, I managed to work it free and miss collision. A few months later, console above falls down, startling me while driving.
Poor unsafe product should've been tossed, not installed, trying to scam owners who aren't aware of where fault resides. How could a company, cut corners, with no regard to their customers safety as well as enjoying our truck's when they prematurely crack because of substandard manufacturing? I was advised to contact chrysler.
Whole dash cracked, I tried replacing, but poorly made, from same batch, doesn't work! I want a safe dash! One that doesn't fall apart driving down the road! I do not believe it to be anything less to expect than for this company that passed off poorly cured plastic as safe, reliable, and was to look good only to get very short use of it and hazards with it, to replace as they should've done. I'm sure, there are properly cured dash replacements made once customers brought it to attention and attorneys getting involved.
Simple replace and be done. Customer satisfaction brings customers back... Poor product makes customers abandon purchase and go elsewhere, like ford. They'd not do such.

I have two problems the rain water leaks on my 2015 Jeep Willy's JK and no dealer in my area that will handle the problem. The one dealer that returned my call had one solution in mind trade the Jeep in for a new one. Wow so when you purchase a Jeep and it has a factory problem instead of repairing it the dealer just prefers to making a sale. The dealer ratings in the NYC area are atrocious. What to do? Even the closest NJ dealer said to me they don't deal with this type of problem. What's left go to another car company that stands behind their product? Help!

I purchased a 2008 Chrysler Town and Country limited in 2009 with less than 25, 000 miles on it. I was offered a "Lifetime Max Care" warranty that was supposed to be "AAA" on steroids. Needless to say my town and country has been in/out of the dealership 27 times since the purchase for varies issues. The latest is a engine issue. I took the van to the dealership because the engine was making a "tapping" sound. After the engine was torn apart in pieces the Chrysler inspector has made the determination that the issue was caused by a faulty spark plug. Now take it the check engine light was not on nor was it running rough. Yes I do understand that a 6 cylinder engine will run roughly if one of the spark plugs is not firing properly. This was not happening. The faulty spark plug is not a covered component on the lifetime warranty. How convenient! Now I am having to pay the almost $4000 to have the engine put back together. I have maintained all service records and maintenance for the vehicle. This vehicle has had the oil changed every 3000 miles and all required maintenance performed in a timely manner. I must say that this will be my last Chrysler product. I basically paid 3900 for a "Lifetime" warranty that is not helping me in my time of need.

We have 2008 Jeep Wrangler that we bought brand new with the so called lifetime warranty! We have owned our Jeep for 10 years and in that ten years we have had four engines replaced! We have now taken it in again same problem. But now you're saying because we didn't bring it in for a 5 year drive train check the warranty is void. I'm arguing with you saying we haven't had a drive train last for five years to get a five year check! It seems we take it in every three years to replace the drive train in stead of doing a check. It seems your quality control on engines is lacking! We love our Jeep which is why we purchased the warranty in the first place! If your company could build an engine that would last more than 30, 000 miles we would be a lot happier! But right now our Jeep has been in the dealership for 5 weeks now waiting to hear on whether or not you will stand behind your warranty! Which we didn't make you wait to get the money for! Your people are telling us we didn't meet your warranty conditions but I say your company did not meet there responsibilities by building an engine that works! 4 engines in less than ten years even you guys have to see something is wrong!

On my way home from Conway, South Carolina, about five miles, at 50 miles per hour I started hearing a whining noise. Within a mile or so the rpms jumped to around 4000 then the transmission acted as if it were in nuetral, but it was still in drive. After slowing to about 30 miles per hour it started pulling again. At this time I was about a city block from my home so I continued there, but after stopping to open the garage door the vehicle wouldn't move. After shutting it off I was able to turn it around for the tow truck driver to haul it away.
After contacting the dealer in Conway, it was towed there. My wife and I are in our 70's, the van has just over 57, 000 miles on it and it has been babied sense we bought it new. I have been around cars all my life and have never had a transmission act like this. Today, [protected], the dealer told me the transmission is shot, do to low fluid, but it had no leaks. At 50, 000 miles my wife stopped at the dealer and ask about the transmission and was told it was ok if it was working fine. Since there is no way for us to check the fluid (someones idea of a joke) we continued to drive it. Today we found out a reman transmission will cost us $4, 000.00. Merry Christmas!
In the last fifteen years we have purchased three new Chrysler vans, sorry no more. A $35, 000.00 vehicle should have a transmission that will last many more miles than ours did. We are from Kokomo, Indiana and I know Chrysler used to build the best transmission ever and they lasted a long time. Word got around then and it will now. What happened? Tim Terry

I have a 2017 Ram 1500 Laremie, when I first got the truck my heated steering wheel and heated seats worked amazing, however now my heated seats in the back are still working great but my front heated seats and steering wheel barely get warm and the steering wheel will only slightly warm up when it feels like it. I have had it in at 5 different dealers now for it to be looked at and continue to get the run around about its not throwing any codes so that's just the way it is! This is not acceptable on a $73, 000 truck that only has 10000kms on it. I have done alot of research on this and I believe the heated controls module is faulty as it used to work great and now it doesn't as for the steering wheel the heated control module controls this aswell, there is a thermostat in the wheel which may be faulty. Bottom line is I need this to be addressed immediately as nothing is being done about this situation and I am continually wasting my time bringing it in for the same problems. This was a exspensive truck and the heated seats and steering wheel did work for about 4000kms this is not how a warranty works I want new parts to be installed on this truck regardless of whether or not it's throwing any codes. I have had a 2016 Ram 1500 before and the heated seats and steering wheel got hot! I have also test drove other Rams with the same heated seats and steering wheel and they work awesome kind of like mine used to!

Please help

Mike.