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I cancelled my contract with cell c on the 18th of march, paid the committed amount of R3424.49 and called cell c a couple of times after paying that amount to find out if there's anything I owe because I knew that I had a missing installment but I was told that I don't owe anything.
On the 25th of April, Cell c tried to debit R3423.39 from my account, which was an amount that was not supposed to be debited since I had already paid that amount in full. When I laid a query about that, I was then told that I owe an amount of R762.68, I paid that amount on Monday 8 may, and then requested a paid up letter that same day since I paid all the amount I owed and also need to apply for credit but I can't since cell c tried to debit a huge amount from my account and also placed my account as "in arrears" on the credit bureau. I have not received the letter till today, when I was told that it's going to take two working days. My life is on hold right now since Cell c does not want to provide me with that letter. I logged countless requests for the letter yet I receive no response whatsoever from Cell c.
My cellphone number is +[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
On 2021 I paid up the balance that in was owing but cell c didn't send me paid up letter I tried to text them on WhatsApp they not replying to my messages
I am a very unhappy cellc customer. Firstly you guys are bad in Ur service because no one can help me with my queries. You don't deduct on time which makes me go in to an arrears that I'm not even aware of because u failed to communicate...secondly I'm waiting on a paid up letter from u guys for more then 3months nd no one's getting back to me about it...I've called TransUnion over 4times still no response whatsoever.
Dear South Africa
Dont waste your time with Cell C, this people are dirty to the core , heres my story
Had 2 contracts with them , due to covid hit in 2020 iwas retranched at work , I went to the branch to inform them about the Metter n I told them once I get the covid relief fund I'll settle my account only to find out the money wasn't enough for a settlement, well I got an account at wesbank they understood n they never came to take my vehicle , I got a home loan , they never came to take it off nor judgements fokol cell c told me they will hand over my account since then nobody called nor email came through fast forward I got back to work this year I then went to them to tell them I'm back at work i wanna settle my account I was told the account doesn't exist anymore n it has been prescribed, and the law says if an account has been prescribed it must be taken off from your credit profile but instead they putted me under defaults ...I was advised to dispute this , iwouldnt wish someone to go through this ...
Ther are better network consider other once leave cell c
Hi Cell C Team
I requested a paid up letter to cell c ermelo branch in mpumalanga , I was told the person who's dealing with paid up letters is nolonger doing them and thers no other alternatives they can do , please can yoall kindly assist
Regards
Im johanna from bochum im currently having the same situation iv paid what they said i owe them i emailed them proof of payment, they dont want to talk to me anymore i failed to apply for credit at the bank because of them. I had enough of cell c. I went to the branch the lady shame tried her best to assist but nothing happened. Even now im still waiting in darkness psew im helpless cell c. Paid up letter, they even drop the phones. All i need is a paid up letter or ill follow the legal route maybe they can open their ears.
Is been 2 months since I'm waiting for my paid up letter from cell c...when I call them they take me from one consultant to another...very very bad service
Good day Sello
Please accept our sincere apologies for the unpleasant service experienced.
Kindly email us your email your query and ID number to sm@cellc.co.za. Our team will assist you with the paid up letter.
^SM
I'm tired of calling cell c all the time and my call would be transferred to one person to the other, asking for my paid up letter. All they could tell me is that I'll receive it within 7 working hours till I haven't received my paid up letter. When I check on my clear score it says I owe cell c R384 and my contract with cell c got expired, I've also canceled it. Their service is very, very bad. I want my paid up letter
Its been a month now waiting for my paid up letter...seems like you are good on calling for us when we owe you but difficult to send us our letters
Good day Job Makoena Sekgaphola
Thank you for contacting us.
We apologies for any inconvenience. Please send us your ID and an alternative contact number to sm@cellc.co.za.
^NT
I NEED MY PAYED UP LETTER ITS been 3 moths now everyday is escallation
MY NO.[protected]
Good day. I received a settlement letter but the date is incorrect it should read the current date 11.01.22 but I am not getting any response. I need to settle the account today so please. send me the updated letter. Regards
Elizma
Am really tired of cell c an their consultants.. Being transferred from one person to the other.. Just for a settlement letter for an account i finished paying last.. Worst service ever..
Guys am fedup with your service since friyday 29/10 /2021 i had send email requesting paidup letter till to day am waiting for that simple document even though you stated that turn around time is 48 hours it seems as mine it will be life time even your callcentre department fail me big time guys do as your requested
Can i please assisted on paid up letter on my previous contracts the numbers are [protected] and other is [protected]
Sent those letters on this email adress
girlymoro@ gmail.com
So it's cellcs common problem with paid up letters I have been waiting for mine from 2018 already and even today I called no one is able to assist me hope they will revert back to me. mkeitumetse@icloud.com
Cellc managers call me im sooooooo angry of your silent. Im sick now because you hold back my life.[protected] Zimkita
19 Sep 2020 .at 16.06pm.
I have paid full amount of my contract i have been waiting for my paid up letter eva since my life is on hold bcz of Cellc .please help me.
Zimkitamdlwamba89@gmail.com .
What i hate is that no 1 is replying at legal department.
Good day
It seems like you cant assist me whereas I have paid up all the outstanding balance on my name. May you please send me the PAID UP LETTER AS I NEED IT TO CLEAR MY NAME AT CREDIT BEAREU...I am pleasing with you to send me the letter, because is 2 months now I communicate with u and u don't answer me you don't send me letter. Assist me with that letter.
You don't call me, you don't even respond to my emails. Assist me please.
send the paid up letter to this email: motsatsing80@gmail.com
Hi, I used to have a contract with cell c which ended in Feb/March but it still states that it is active. I have called cell c countless times and been given the run around. Please call me on [protected], I have spent a lot also on calling cell c but the matter has not yet been resolved.
Please contact me, or send me paid up letter on leshibald@gmail.com
Hello Cellc team
I am ME Seleso
I have a problem Wich I remember fixing two years back I paid up all my instalments on my contract...but still pops up with the same amount can you please send me my paid up letter please
machabedimosetlhe@gmail.com
Or
langamosetlhe@gmail.com
Or on [protected] I need it asap
Please contact me for the letter I supplied my email above
Hi cell c team
I have requested assistance to receive a paid up letter from you but still have not received it, could I please be assisted in this regard
Reference [protected]
Email : prince. nkoala@gmail.com
Your urgent assistance in this regard will be appreciated
Kind regards
Hi CellC Team
Can I please be assisted I phoned cell c customer
service to settle my account but up to date on my credit report it stills shows that I owe cellc R478..n my account its active. It is so difficult to get through the numbers I have been given at the store to contact...I need a paid up letter and my name to be removed from you guys...It's blocking everything of mine.Please call me on [protected] because cell c legal Department my calls cannot go through
Hi Gloria Mapuleng Mamoe
Thank for you for contacting Cell C.
Our team will be in touch to assist.
^MP