SUBMIT A COMPLAINT

[Resolved] Cell C / data loss cannot account for 20gb suddenly up

gauteng, South Africa

+[protected] for the following number a contract with the new Cell C special for 20GB was taken and by the 9th its depleted, the sms sent have no audit trail showing the data usage, please can Cell C explain how this happens before we go social media crazy and every reporting avenue till we heard .

have be sold a lie ? i've currently loaded a monitoring tool with a vpn access to a cloud server and the findings from here on will be known.
we still require and explanation please

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Sep 13, 2017

    Dear Mr. Mmema

    The number provided is not picking up on our systems. Is it correct?

    Please send us your Cell C number + alternative contact details and one of our consultants will call you to provide clarity.

    Our email address is [protected]@cellc.co.za.

    ^NS

  • Cell C Customer Care's Response, Sep 18, 2017

    Dear Mr. Mmema

    Kindly note that we have not been able to reach you. We have sent you emails and we are yet to receive a response.

    Please reply to our emails with your contact number should you still require assistance.

    ^BM

Nt
Sep 12, 2017

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