Sonic Drive-In
Reviews and Complaints

Privilege Club Cards are not official Sonic coupons. That being said, the store does not have to honor them. All coupons sponsored by Sonic are offered only at participating locations which means they can deny your coupon at any time for any reason or no reason at all.

It is required of the workers to suggestive sell an item. Haven't you seen the signs saying that YOU will get a 2 dollar off coupon if they DON'T suggestive sale. You are a [censor] and just need to politely decline. (I am in no way connected to sonic, just another customer).

It is required of Sonic employees to suggestive sell an item when taking a customer's order

You're smart.

Not really.

MER

I have worked for Sonic for many, many years and you cannot blame the manager for this one. You can't even blame anyone at that particular restaurant. Sonic corporate has strict regulations on media attention and all media attention must handled through the corporate media office, period. If the management or personal have any type of interaction with the media they risk being fired for their actions.

He was only following the procedure set forward that Sonic says has to be followed. I realize that you are not actually a member of the press. However, as soon as you pulled out the camera and began taking photos of the property, which is private coincidentally, you were perceived as a member of the media.

In addition, you do have to have permission to take photographs on private property and it is always best practice to obtain prior permission when taking photographs of a commercial location or grounds such as fast food restaurants, general stores, etc. Most don't take kindly to being secretly photographed because the media will often abuse them in this way.

Next time just ask and we'll be more than accommodating to your request. We just have to follow instructions!

Have a great day!

David

Regional Supervisor
ArkLaMiss Region

Good for him. You h ave no right to tresspass. let's face it you took that picture because you were too lazy to waddle your fat rear-end to a place where you could take pictures on public property. you probably got a immense fatburger at sonic to add to your already blubberous fat belly

I went to the sonic drivd in in westmoreland to get a oreo blast when I pushed the button no one answered I pushed the button agarin after about 5 minutes someone came out with a paper to take my order she said this stall was not working she went back in then after several more minutes another lady comes out check the speaker she ask if someone had taken my order Itell her yes finally they keep taking out orders to people I know arrived after me that have several bags of food I ask the lady about my order she says they are waiting on my fries I tell her all I ordered was a oreo blast she goes in I finally tell them I do not want my order they just tell me h0w busy they have been with no appology I only live about 2 minutes from this sonic when I get home my husband tells me he was bout to come look for me to see if I had recked I have since been told by someone who had a friend that worked there not to go there that they had had roaches in their ice cream not very professional place

Went to Sonic and ordered two orders of the 6 piece boneless wings. Came out as a 12 piece and as it was for two different people, I asked to please put in two containers. That was done, but no forks were received with the order. Also ordered popcorn chicken and mozzarella sticks. Did not get the mozzarella sticks and had to ask for them. That isn't a real big deal but as we had gone through the drive in we left. The boneless wings were either still frozen or raw. Just writing about them makes me gag and I doubt I will ever eat a boneless wing again as I cannot get the sound of how they cracked when I ate them and the look of them when I actually cut one in half to see what was going on out of my mind. So the child with popcorn chicken said, I don't want my chicken so you can have it. No wonder she didn't want it. It was so overcooked and dry you could hardly chew it and I didn't really find any "chicken" in the pieces. It was like fried leather. Slushes were refreshing though.

I came to sonic tonight for their half price shakes, I didn't get one. I had gotten there before they went on sale. So I got myself a sandwich instead, and my little girl some fries. When the girl bought my order out she at first seemed nice but however she became unfriendly. Her smile faded and she was very short with me, and I felt very rushed with how she handed me my order. I have been there a few times and haven't had that happen before so I was very taken back by this. I didn't tip the young lady do to this, and I am glad I didn't because when I got home I found my order to not be correct. The sandwich I order didn't have all I wanted on it, but it was still good. However that young girl was worse than my mess up. I can not remember her name I just know she had light brown hair and dark eyes. I hope the next time I decided to come back I do not have that type of service again.

Richard The little, Ooops! I mean height impared manager from the Edinburg, Texas Sonic Drive In store failed to pay ME! A former low income family employee. I was a cook and when I went to pick up my last check he failed to hand it to me. Instead evading me and plain out juss disrepecting me by, his rude comments like, "You can do whatever you want!" I feel he should be fired and prosecuted. Failure To Do So Will Result In Legal Action! I feel I should be repremanded for my hours of service and expenses lost during my time of employment.

I went to this establishment and had 5 people in the car for free slushies and the manager told me that it was one per customer. We ordered food and while we were waiting it was noticed that Anglo Saxons that requested more than one slushy were given that benefit while Spanish people were given the one per customer line. Inclusively, after we paid for our food via debit card they tried to charge us again. We informed the server that we paid via a card and requested him to go in and verify. After 45 minutes I went to inquire if payment was received and the manager acted like I posed a threat. I will certainly post this interaction up on Face book and warn other Hispanics about this particular Sonic's protocol in dealing with customers.I don't think they need us as customers.

Have a complaint about store 5810 lake ave st. Joseph, mo.
The general manager james has his fiance courtney working under him previously as crew but recently bumped her to crew leader. James is disrespectful to the girls that work as carhops. James also lets his fiance courtney have the days off that other people have requested of. He also has students working late nights (After 10 pm) on school nights and also has them working more then 30 hours a week. I highly recommend something gets done.

This # had the nerve to get my drink wrong! One, I takes 30 minutes for 2 drinks and some cheese sticks. So, they walk out to the car. Te girl says "rasberry" I said "no ma'am it's supposed to be strawberry.
"oh it is..."
I take it, then I read the ticket. It says rasberry! I was mad. I asked her to fix it. Takes 10 mintutes to fix one drink! Then I get it... And no freakin' ice! I'm mad! I want to cuss at them. Please fix it.
Love, erin leanna.

Carhop are printing and signing payroll checks because owner is family and happens to have same name.

I had one of the rudest customer service experience in my life at Sonic in Avon, IN. I don't know what the lady's deal was, but she sighed rudely before answering my questions. She cut me off in the middle of me talking so I ended up just driving away. Why would I stay and pay for people to disrespect me like that! I went to White Castle instead.

I was laid off due to "lack of communication" and I when I tried picking up my last pay check the store manager Richard was never In store. I don’t know why if it's his responsibility to make sure store was properly closed; instead he had a woman assistant close for him most of the time. I wasted gas money and time contacting him on the phone and traveling to the store. If I'm not mistaken the procedure on a failure to pick up check is for the "Store Manager" to send it to that employees contact address. He failed to do so. Now it’s two years later and I recently contacted the Edinburg store on West University, Richard the store manager called me a liar and rudely told me to "Do Whatever I Want". Which infuriated me and I ended up walking out the store without getting the issue resolved.

i also worked at sonic and the same thing ahppened to me everyone ate waht they wanted and it was not a good resturant i ended up quiting because they alwasy screwed up my hours and took me for granted ...be strong !

Ashli you do not need to stand for this treatment. I have Sonic's Franchise, corporate and employee complaint numbers. e-mail me at rldabbs44@yahoo.com and I will give them to you. My son works for the Sonic Drive-In in Aztec, NM and he is having this kind of problem too. We need to put an end to this now.

I do not agree with the presumed racism. I am a manager and have worked with Mr. Tony. He was receiving almost 50+ hours. Due to his health problems, he was reduced. Your hours are based off of many different factors: attitude, attendence, strengths, sales, service, respect, and effort. If you are not getting the hours you want, then change yourself; and don't throw the race card out there. My store is over 80% black, and they all receive 25-40+ hours.

You sound like illiterate black trash with no education and a well presented educated white person is being advanced and you are staying in your place where you belong. Learn english, get some education, stop acting like monkeys.

you idiot, Its a slushie, its SUPPOSED TO BE watery, AND ALSO, YOU CAN'T ADD EXTRA "CREAM" BE SPECIFIC! There's ICE-CREAM and then there's WHIP-CREAM. The slushie machine sometimes also malfunctions so the slushie can be either VERY thick, or VERY watery.

For me to complain about food service it has to be pretty bad. I took three of my kids to Sonic for supper because to had a busy day and did not feel like cooking. The first girl to take my order was apparently new because she turned my over to another. Four times I gave her my order and four times she called it back wrong. I was not speaking fast nor did I stutter. I wanted a cheese burger with bacon and cheese only fries and a coke, kids cheese burger with bacon, cheese, and mayo, tots, and a sprite, kids cheese burger with cheese, bacon, tomatoes, pickles, and mayo, fries, and a sprite. Why did I get 2 cheese burgers one with tomatoes and pickles and a root beer, a kids burger with mustard one sprite and two tots; and a snotty attitude from the one taking the order and the one who brought my food.

yeah its funny that dude wasim or whatever called me in for in interview and i was like 3 mons pregnant at the time and barely showing but one of the workers up there that i worked with, before when i worked there with nasiem had said something to him and he set outside the store explaining to me that he cant hire me to save him money cause when i have the baby and am on maturnity leave he'll have to hire someone ealse on at that time and it will be to costly for him, to come back after i have him and he assures me a job...well that didnt happen and... isnt that descrimination; very unproffesional!

Better than this 13 year old being in a gang, playing video games, watching tv or being sexually molested in an after school program, YMCA or Church program. I'm sorry, I started working when I was 12 washing cars and I learned early the value of the dollar.

I hate how people think this kind of thing is horrible or something. . . this is the BEST thing that a 13 year could be doing. Take care of your own and stay out of everyone else's business.

1) Sonic would get in a hellstorm of legal trouble if they knowingly hired an underage employee.
2) In Oklahoma, you can generally start working around age 14-15 with a work permit.
3) Sometimes teenagers can look much younger than their actual age.

Get off it, the family is obviously struggling to make ends meets. Not everyone can afford a third diamond-encrusted crystal chandelier like you. Would you rather support them on Walfare?

I think u are blowing ur experience out of proportion! Race had absolutely nothing to do with it. U say it's because u are asian. Asian meaning indian or asian meaning oriental? The police officer that was run over at that Sonic was hit by an asian (oriental) guy because he wanted to force his way into Sonic but the cop wouldn't let him due to overcrowding. The "asian" got angry, hit the cop with his car, and took off. Come to think of it, maybe that "asian" was u, trying to get retribution for the wrong that was done to u in your sick, twisted mind!

Hold on there cowboy! cowgirl! or cowperson! I don't think the fact that you were asian had anything to do with it. I have gone into some very good chinese restaurants and have never seen any blacks or whites employed there. But I believe that's good because it adds to the charm and ethnicity. The real deal, you know? But I don't think race is the issue. "I was literally shaking b/c of what had happen to me". Are you kidding? I think sometimes in life you need to pick your battles and this wasn't one to be causing a ruckus over. The only humiliation in this situation is that of what you brought on to yourself. It will take some soul searching and a few glimpses into the mirror to figure that one out. The security guard was only telling you what the powers that be on the inside was telling him what to do. Getting out of your car presented a danger because if it was crowded as you say it was, you put yourself in danger of possible getting hit by a car or whatever. How is security going to know that you aren't some crazed lunatic (and they come in all shapes, sizes and colors)? After all, it was kind of crazy to wait 50 minutes for a Sonic car spot "experience"? I would like to assure you that you did not miss anything. Nope! The food was HORRIBLE when I went and not anything that I would wait for. It's not like in the good ole' days when you placed your order and they would bring a tray out to you with the grub on it and you could help yourself. The place doesn't even trust you with the trays. You place your order, they bring it out to you and hand the stuff to you. Kind of like if you ordered it through the drive through. The only difference is that you are parked in a parking slot and some employee walks your order out to you and not paper bags like a take out order. Trust me, you will be able to find a spot once the novelty wears off and it will. That's only if you want to go back. Really! How long would you have waited for a sonic experience?

You were not discriminated against because you are Asian - you were directed to do something within reason on someone else's property and you got angry. You want to blame anyone and everyone you can and the first thing you can think of is racism. 50 minutes for the "Sonic Experience?' I could care less what your nationality/race is - you strike me as a spoiled, inconsiderate person. The security guard is there for a reason - listen to him and follow the directions or leave. No one working there is Asian? So what? I've been to many Chinese Restaurants where the employees are ALL Asian and have had poor service - should I complain and say it's because I am of European descent? Dear Lord - it's a hamburger you ### - get over it!

Hello,

I felt compleded to write a response to this, I am not affliated with Sonic nor are any of my relatives, I understand and do sympathize with your problem. But the simple fact is Sonic on RT 17 has been a mad house since the day it opened. NO ONE Working there not even the cops that are directing traffic were prepaired fully for the madness that Sonic has created and the Sonic Craze over a fast food burger.. Btw I had Sonic twice and I would take a good McDonalds Big mac over a sonic burger any day of the week... Sonic does have some banging shakes though.. But back to my point, I work in the club business sometimes when we reach legal capacity we have to turn people away and make them wait in long lines.. it really does suck, pardon my french but what else can you do? If you dont want to wait try going there when they first open or earlier in the day. But as it stands right now that Sonic on 17 is total chaos and I heard today that a cop got hit by a car, now I dont know any of the details of the story.. But a cop allegedly was struck by a car on rt 17, I dont know if that person was trying to go to Sonic or if it was a direct result of Sonic, but one thing is for sure... If there wasnt this hoopla and craze over Sonic, this would have never happened...

I am an employee of a Sonic chain. I am in the supervisory field for the ArkLaMiss region.

The way we handle these types of complaints, for if you take it back, is like this:

1. You would be instructed to notify the supervisor or owner, NOT the GM, of this incident. If you notify the GM, he will try to skirt the issue.
2. You will need to have retained at least the sandwich with the contaminate and in its original condition if at all possible. The reason being is that if the issue goes to court, which it probably won't, then you'll need evidence or the judge will throw the case.
3. Do not let the issue go. Believe me, Sonic will hope that you forget about it!
4. Hire an attorney and sue. This is actually against health code so you do have a case. It's called foreign food contaminate which violates health code regulations in every state.
5. They will eventually settle out of court if you have hard evidence.

As far as the baby in the kitchen-

This is a violation of many state and federal laws and the management could be fired, at the least, for that type of infraction. Worst case scenario is a closure of the location. This is an issue to be taken up with your local labor office. You could also take the complaint to Sonic. However, they will handle it all internally and you'll never know if the problem has been corrected. I encourage you to report this if nothing else because this poses a serious health and safety risk to the child.

PS: All sonic workers are not paid $2.13. Only the carhops qualify for tip-credit and some sonic locations elect to pay more. For instance, the chain I am employed with pays $3.50.

That's awful what you got on your sandwich. I would definitely complain. That could really hurt someone. As far as the baby thing, that is unfortunate. I feel so sorry for the people that work at sonic. They get paid $2.15 an hour ( I know cause my room mate works there) +tips. On a busy day my room mate brings back a little more than $3 in tips. She would go work somewhere else but there isn't anywhere else that is hiring. I know cause I'm looking for a job too and I am having hardly any luck. That poor girl is working her ### off to feed her baby and doesn't have anyone to look after him/her and sure can't afford a babysitter. I think sonic has gone too far. They really don't care at all about their employees. How can anyone live off of that?

I patronize the Sonic in my town and today was the last time I will ever go to any Sonic again. I went for lunch and waited almost 30 mins for my food, like a usual thing. Not only did I wait for food at a fastfood restaurant for 30 mins, the food was disgusting. I ordered a BLT combo which it clearly states that it is $5.89 for a combo but they charge me more than the menu says. The lettuce on my food was brown and soggy and the tomato looked like it sat for months before they placed it on my sandwich. I do not ask for much but my gosh, this has been a common thing for this store. I have had patience and waited for more than 20 mins with no one in line, for my food there before.What is the issue here? Why can't you get your act together at this location. FYI...Do not go to this Sonic! They are terrible all together. Service, food and timing and whatever you do, do not go there for lunch because you will be late going back to work trying to acquire your food. Englewood, Oh location...

I have an issue with my local sonic as well in their deceptive advertising practices. So Tuesday nights are half priced burger night. My wife and I like a good burger and sonic does well in that regard, so when offered for half price it definitely motivates us to hit the local sonic. Well, Twice now in the past 6 weeks when going to sonic and ordering our burgers, they have charged us full price. Normally we don't catch it right away as we order other things, but when looking at the receipt I have caught this twice. And the real irony, the advertisement for half price burgers IS PRINTED ON THE VERY RECEIPT THEY GAVE US FOR OUR PURCHASE! When calling the local sonic and speaking to the manager, I am treated dismissively and like its my fault. One told me it was my responsibility to make sure that im only being charged half price and the other reminded me that the promotion was only good after 5pm. I called after 8pm and had left the sonic less than 10 minutes before. I also sent Corporate a complaint both times, to receive a non reply email stating that they were sorry my visit wasn't up to my expectations and they forwarded my complaint to the location. Ive already complained to the local sonic myself! Our previous visit was also all kinds of messed up, with us receiving 3 different totals and then getting the wrong food. I finally just accepted whatever they handed us and drove off.

The issue here is not the price for the food, but the deception on the consumers...Of you advertise a certain price that's what I expect to pay. I have never stopped to check my receipts but after reading this...I will. If everyone stopped eating out ...gosh that would put alot of people out of a job SMDH.

Today, 7-13-16 at Store #1760, I ordered a Super Sonic cheese burger w/mustard and a Chicago dog combo which included a medium French fry and a medium drink. I was told that it would be $11.89. When my order came, I paid and was asked if I wanted my receipt. I am not always given that option and normally don't care. Today I said yes. While eating and looking at the receipt I noticed that each item was listed and priced individually. Burger $4.49, Chi dog $2.39, FF $1.89, Drink $2.04, plus tax $1.08 equals $11.89 as quoted. Upon looking at the menu screen, a Super Sonic Cheese Burger was $4.49 and a Chicago dog combo was $5.79. That plus tax of $1.03 should have been $11.31. That is a difference of $.58 which isn't much. To me the principal here is the issue. I have no problem paying the posted price but why total it up in such a way to charge me more than the posted pricce. When I complained, a car hop asked me if I wanted a refund or the difference. I said the difference. She offered me $.25 saying it was the difference in tax. I told her to keep it, that they apparently needed it worse then I did and left... I know they sell many many deceptive priced combo's.

I want to know why my shakes that are clearly on the menu board for 3.99 for medium size why i was charged .40 for adding strawberry when i did not add anything? They were both listed in plain sight under master shakes for 3.99 it says nothing about you being charged anything else. This is wrong in so many ways think about all the people that does not look at their receipts i was one of them until tonight and we should own sonic with the amount of money we have spent on their shakes in the past. So here it is think about how much extra money they are taking from people from every sonic out there from people that have no clue what is happening. I will be holding on to my receipt because this has to be stopped one way or the other. We all need to put a stop to Sonic taking our money without our knowledge!

Same thing happens at the Sonic in Camden, Arkansas and I agree it is very deceptive. I have had the same experience with their shakes and slushes, I wonder what you get if you order a slush and don't specify a flavor, would you just get a cup of ice? It is an unethical practice if not illegal, not good business at all. I would be more than willing to do a class action suit with others who are fed up with this practice.

We went to get a couple of shakes for the girls last night. The price on the menu showed 3.39 for the medium so we ordered two medium strawberry banana shakes and then were told it would be over $9.00. I thought that sounded funny so I asked when we were given the shakes and it turns the 3.39 was only for vanilla and that you pay extra for each flavor so we paid an extra 40 cents for the strawberry and an extra 40 cents for the banana so it shake came to 4.19. I think that is a very deceptive practice and something pretty new as this did not happen the last time we got shakes here. I did say that I guess they had figured out how to cheat people out of more money and the girl seriously said that ice cream is really expensive, like I couldn't buy a gallon of very good ice cream for $4.00 dollars. We could have gotten a Jamba Juice for that price. We will not be going back.

Hi there!

I am a regional supervisor for a southern-based Sonic Drive-In investment company.

We are also running this same special and I believe I can give you a little inside information that may help you with this claim.

The 5 for 5.95 deal occurs every Tuesday at participating locations between the hours of 5pm and 10pm. It is called family night.

A typical Sonic Burger is dressed as follows: Your choice of Mayo/Mustard/Ketchup or a combination or all three; Lettuce, Tomato, Pickle, and Chopped Onion. Every location charges extra for cheese. My chain has the price set at $0.50 instead of .40 but that isn't really relevant here.

The way the system works is all items are going to appear full price on your ticket and then you will be given a discount which the employee enters by pressing a key which is preset to discount the correct pricing.

I can assure you that what you describe above is *not* standard operational procedure to any extent. This type of procedure is against corporate policy and should be reported. You can report this by phoning the corporate office for the franchise owner, who most likely doesn't know that this occurred. A second option is to report it to Sonic's Headquarters by phoning 1-866-OK-SONIC. The call is toll-free. However, you'll get better results if you go to the store where this occurred and ask for the supervisor's number. If they are reluctant to give it up, be sure to mention this to the supervisor.

Hope this helps!

There was a bigger African American employee at the fountain station hollering and cussing and touched one of the waitresses butts and it was just disgusting they let some one like that work there

I have never seen so many roaches in one store in my 4 years of being employed with sonic drive-in. it is disgusting and they meaning roaches are every where. on top of that the store is falling apart and nothing in it works it is the BIGGEST HEALTH HAZARD i have seen in my life and needs to be condemned.

I got a crispy chicken sandwich. It was so tough I couldn't hardly eat it. We had ordered and taken our food home so couldn't tell them there.

Grilled cheese sandwich was soggy, greasy and Where's the cheese? Have had in other states and they have been GREAT! Suggestion: Add extra cheese so we can taste the cheese and clean grill more often.

We went to the Sonic drive in at Lytle Texas on our way to Laredo. We waited 20 minutes for a oreo blast, chocolate shake and a molten cake sundae. And there was no cake in my molten cake sundae! Worst service ever! In the future Dairy Queen will be our ice cream stop!

I went to Gravette Sonic and got a burger my bun was burnt. It was nasty I couldn't eat it. I was so disappointed..

then thats when you pick up your phone and call =/

Sogginess could be from foil bag.
I work for Sonic and this is a regular complaint.
We have looked into it.
Cheese is a set amount per sandwich.
If you want extra cheese, the base Sonic price is 50cent/slice.

Hey Zerst, some can look like jerks without using the caps key.

hEY mARY, NEXT TIME YOU SHOULD CHECK YOUR aLL cAPS kEY BEFORE GETTING ONLINE TO GRIPE. iT'S A FAST FOOD RESTAURANT, YOU THINK THAT IF YOU GO WHEN IT'S BUSY, THE CORRECT SOLUTION IS TO MAKE THOSE POOR KIDS' LIVES EVEN WORSE WITH YOUR ###? aND THEN YOU HAVE THE GALL TO GET ON THE INTERNET AND COMPLAIN ABOUT TWO NUMBER TWO'S? wHERE DO YOU WORK? cAN i COME GRIPE TO YOUR BOSS?

bY THE WAY, THEY PROBABLY NEVER TOLD YOU IN YOUR LITTLE HICK SCHOOL OF nOBLE, BUT IT MAKES YOU LOOK REALLY STUPID WHEN YOU pRESS sHIFT wHILE cAPS lOCKED.

BAHAHAHAHAH Serves you right. I hope your interior was super expensive to clean. if you would of came to my store, I would of straight up laughed in your face. I hope you feel good about someone losing their job over a stupid hole in your cup...youre a monster.

I'm gonna have to go against the grain here and say I would've given that employee a piledriver they would not have soon forgotten.