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1 United States Review updated:

We booked a trip from Sacramento to Cabo for 8, which included two kids under five and my parents, both 65+ through It was a terrible experience.

With less than 24 hours prior to departure, they changed our flight plans THREE TIMES. Our non-stop direct flight was changed to stops in Dallas, Guadalaraja, and then LA.

They blamed Air Mexicana on a cancelled flight, but Mexicana personnel informed us they notified three months prior.

Basically, did WANT to notify us earlier, because we could have changed flights or went with another agency. We were at their mercy.

The service was terrible. Long holding on the "customer service" phone. Blaming someone else. Holding for another department or manager. Terrible.

In addition, we were told they felt bad and would credit our transfer fees ($35). It didn't happen. It took 2 phone calls and after we had already been promised it was credited, it wasn't.

My family and my company books a lot of travel. We have used and been happy in the past.

We will never use this company again, and WORD IS SPREADING regarding the terrible service and lack of respect for customers.

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  • Le
      18th of Mar, 2011

    You do realize that the travel agencies have no control over flight changes right? The Agency books the flight as a courtesy, but has nothing to do with the flights at all. Travel agencies don't have the option to change flights, that is on the airline, which by the way Mexicana doesn't even exist anymore because they went bankrupt. That should tell you something right there about the airline.

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