I have a reservation for 2 at dreams villamagna, nuevo vallarta (Puerto Vallarta). This was canceled due to the coronavirus. The airline (United) can't seem to find my reservation. I can't get a hold of the resort, or bookit to find out what's going on with my reservation for the resort. I know it was on may28th, and I believe it was until June 4th. The reservation is for myself, Jeri Tiley, and my friend Liz Mendez.
I have not received one penny back, and in fact was charged by bookit, a 50 dollar cancellation fee.
I have emailed the resort directly twice now, and have received no response. I don't know where the money went, if I still have a reservation that I can possibly postpone, what happened to my airline reservation or the money. I have no reservation numbers, flight numbers etc. because it was all on the bookit dashboard that has been closed down now for months.
I have no idea what to do next. Any advice, or response would be appreciated.
Jeri M. Tiley