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BookIt.com
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4.1 3 Reviews 190 Complaints
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BookIt.com Reviews 600

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E
12:00 am EDT

BookIt.com A Cautionary Tale: Be Wary of BookIt.com

As I delve into the reviews of BookIt.com, a sense of caution washes over me. The stories shared by fellow travelers paint a grim picture of unfulfilled promises and shattered dreams. From canceled trips with no refunds to hotels in disarray, the experiences recounted here serve as a stark warning to those considering booking with BookIt. The echoes of frustration and disappointment resonate loudly through these reviews, urging us to tread carefully in the realm of online travel bookings. Let these voices guide you in making an informed choice for your next adventure.

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5:37 pm EST
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BookIt.com I really like bookit, they give you some good perks

I really like bookit, they give you some good perks depending on the hotel you choose to book. I recently booked a stay in Orlando and got a flight credit, how awesome is that? My family and I love bookit!

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4:45 pm EST
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BookIt.com I booked a hotel through bookit and after my purchase

I booked a hotel through bookit and after my purchase was completed I stumbled upon a bunch of negative reviews which severely concerned me. My stay was only a month away so I let it go and crossed my fingers for the best once I arrived at the hotel. Bookit sent them all the information they needed and it was smooth sailing my entire stay. Not only did I get a great deal, but there were no issues. I'll definitely book through them again.

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  1. Pros
    1. Diverse travel options
    2. User-friendly interface
    3. Competitive pricing deals
    4. Comprehensive package offers
    5. Reliable customer support
  1. Cons
    1. Limited inventory compared to giants like Expedia
    2. Fewer deals and loyalty rewards
    3. Customer service can be inconsistent
    4. Not all airlines and hotels available

BookIt.com Complaints 190

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J
10:13 pm EDT

BookIt.com Heartless

My girlfriend and I had used this site to book a vacation when my family was suddenly admitted to the hospital for life threatening covid infection. The site informed us they were keeping $600 and only refunding us $100. This is heartless and cruel. I may be attending my mother and fathers funeral soon but BOOKIT gets to keep our money for a trip we cannot attend. I doubt those rooms will remain vacant so why is our money being taken? It's a horrible business model to rob your customers and we have no intention of ever using this site again. I'm appaled, heartbroken and plain old disgusted that they would have such a system in place IN GENERAL let alone at a time when people are so vulnerable.

Desired outcome: Refund

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1:19 pm EDT
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BookIt.com Non receipt of services

Trip booked to sandals halcyon beach st. Lucia throuch bookit.Com
departure was supposed to be on june 15. 2020
the trip was for my son's honeymoon
i received an email on march 21, 2020 stating that trip was cancelled due to covid and to contact my credit card company for a refund. No refund was received.
I paid $3870.29 in installed payments. I tried contacting bookit.Com but they cannot be reached. I have read of this same thing happening to many other people.

Desired outcome: REFUNDED MONEY

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1:31 pm EDT

BookIt.com Cancun Mexico all inclusive grid paid on full! Requesting refund

Look me up:
Brenda Browning
329 Turtle Creek Dr.
McKinney, TX. 75070

[protected]@yahoo.com
And
[protected]@gmail.com

Purchased two all inclusive packages to Cancun Mexico to be used within 14 months, extended these when Covid hit.
One set of two under [protected]@yahoo.com
Under name Brenda Browning
And
One set of two under [protected]@gmail.com under name Shelby Savoy

Desired outcome: Company disappeared !!!

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Is BookIt.com Legit?

BookIt.com earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds BookIt.com to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, BookIt.com is known for their high standards and safety. If you're thinking about dealing with BookIt.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for BookIt.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BookIt.com has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

BookIt.com has registered the domain name for bookit.com for more than one year, which may indicate stability and longevity.

Bookit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bookit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bookit.com you are considering visiting, which is associated with BookIt.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a bookit.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several mixed reviews for BookIt.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with BookIt.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 3 complaints were resolved.
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J
7:35 pm EDT

BookIt.com Trip cancelled by bookit.

Booking #[protected] : bookit cancelled our trip, never refunded the cost back to us. 02/07/2020 received cancellation notice. Trip was for 3 adults total cost $ 3881.09. Called our credit card company and the issuing bank of our credit card... Bookit. Did not refund our money back.

Desired outcome: trip cost reimbursed. Bookit.com

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9:53 pm EST

BookIt.com Refund on my flight

I booked my air for 2 Feb, my flight is not until April 16th, 2021
I was told there was nothing I could do when I called back March 1 to cancel the flights. I was able to cancel my hotel, but we are not able to go now in April to the Keys. I called back a couple days later and someone told me I can change my flight but it has been to be changed prior to the the day I was leaving. So I have times that work for us to leave in Sept, I called Bookit.com and they do not have all the flights available for us to choose, only 2 different times.
This is so ridiculous! Especially since this is Covid season, everyone is so flexible at this time except for BOOKIT.

I just want my money back! I pretty much cancelled the trip like 2 days later...
If I so not hear back, I will file another complaint regarding my refund.

Desired outcome: Refund of my air fare for 2

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10:39 am EST

BookIt.com Charged me for a trip last April

On March 21, 2020 BookIt.com sent an email stating that they were canceling a trip that I had paid for due to COVID-19! I have been unable to reach them and the insurance company told me that I was unable to get it paid for because BookIt stated that it was a refundable expense. I paid for it with my debit card so they cannot help me get my money back! I am at a loss and unsure of where to turn.

Desired outcome: Money refunded

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6:30 am EDT
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BookIt.com Bookit travel agency

We booked an all inclusive family vacation for 5/21-5/26 to Cancun Mecico (Ocean Riviera Paradise) with Bookit for our Anniversary and my Birthday that was automatically cancelled in March due to COVID-19 through email. We did not receive any refunds or rescheduling date. Tried calling several times to speak to someone, however was unsuccessful every time. We weren't given any explanations on further information. We purchased 2 rooms beings though our teenage boys were going with us. We're devastated to know that we was ripped off out of so much money around $4,700 that we saved for a family vacation that was canceled by bookit. I called resort where we were supposed to stay after we received cancellation email, and I was informed that Bookit never paid the resort for our vacation. I also contacted airlines as well that was included with our package and was told we have to contact Bookit because they were refunded the money. We've purchased our vacation paid in full in February 2020 before everything was cancelled. Still not sure why our resort wasn't paid then. I truly hope you can help my family out with getting our money back or issue us another vacation.

Thank you

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5:25 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a trip for 4 going to Aruba scheduled for May [protected]. I used the pay delay making 6 payments and made the first payment in Nov 2019 $677.11 second pymt in Dec 2019 834.11 third pymt in Jan 2020 834.11 fourth pymt in Feb 2020 834.11 fifth pymt in Mar 2020 834.11 and last pymt was scheduled for Apr 2020 which was not made. On Mar 20, 2020 Bookit...

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8:21 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Paid Bookit for a trip with flights to Aruba, scheduled to leave on May 11 and return on May 15, 2020. I used the pay delay where you make six payments of (mine was) 834.11 They sent out notice on Mar 20 2020 stating that they were shutting down due to the pandemic, all trips had been cancelled and money refunded to your institution, money was never...

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2:45 pm EDT
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BookIt.com Vacation package

I have a reservation for 2 at dreams villamagna, nuevo vallarta (Puerto Vallarta). This was canceled due to the coronavirus. The airline (United) can't seem to find my reservation. I can't get a hold of the resort, or bookit to find out what's going on with my reservation for the resort. I know it was on may28th, and I believe it was until June 4th. The reservation is for myself, Jeri Tiley, and my friend Liz Mendez.
I have not received one penny back, and in fact was charged by bookit, a 50 dollar cancellation fee.
I have emailed the resort directly twice now, and have received no response. I don't know where the money went, if I still have a reservation that I can possibly postpone, what happened to my airline reservation or the money. I have no reservation numbers, flight numbers etc. because it was all on the bookit dashboard that has been closed down now for months.
I have no idea what to do next. Any advice, or response would be appreciated.

Sincerely,
Jeri M. Tiley
jeri.[protected]@gmail.com

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1:44 pm EDT
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BookIt.com No refund

bookit cancelled our trip without any notification to us. They stated the resort is now closed. We originally booked on Dec 5, 2019. Trip was cancelled (unbeknownst to us) in March. I just discovered it yesterday (May 14, 2020.) Called the airline, which stated they issued a refund to bookit for our plane tickets. We have not received one penny back on this vacation, and now bookit says they are out of business (and pretty much "tough [censored]") Bookit states they are unable to refund the money. Not sure why they can't refund us the money we paid, when they have been refunded by the resort and the airlines. Also filed a dispute with my bank. Will be calling an attorney

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L
3:58 pm EDT

BookIt.com Cancellation and no refund

I booked my hotel/couples negril with you and never received confirmation. I screen shotted my payment to you using my credit card. Mytrip was from april 12 through april 18 for $2, 693.47. Paid in full.

Now, I would like to receive my amount that I paid in full and no services rendered because you closed up before you could confirm my Hotel. I paid in full on Feb 28, 2020.

Lori Beck
11680 W Catalpa
Odessa, Texas 79763
[protected]@msn.com

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1:00 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Paid $4347.85 for a vacation, which they cancelled due to covid19 and now no refund, information of any sort...Bookit.com has not answered any phone calls, e-mails etc. We had planned to travel to the Dominican Republic, Samana area for a 50th birthday- 3 couples, I booked it all through me so we could all be on the same flights etc, I paid the full amount...

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8:18 am EDT

BookIt.com All inclusive trip cancelled by bookit /no refund

Paid for an all-inclusive resort trip including airfare in February for April travel. Bookit cancelled the trip on us (and everyone else) in March and we did not receive our money back, no-one. Come to find out, Bookit did not pay the resort even though we had pre-paid the resort through Bookit. Bookit took our money and ran. We have a statement from them saying they credited our card and they have note (it's been 6 weeks). Thousands of individuals are going through this right now in Spring 2020. Having to dispute charges with our bank.

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4:11 am EDT
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BookIt.com Fraud

In Feburary I booked a trip to Cancun, Mexico for Aug 29, 2020 I paid in full.
On March18, 2020 I recieved an email telling me they cancelled my trip. I called Hardrock resort and they said they refunded the money to Bookit.com. I've tried every phone number and email with no results.
They owe me 3, 244.50. I want the money they stole from me.

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6:03 pm EDT
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BookIt.com Trip cancelled. No refund!

How can you cancel trips and not issue refunds? We are out of over $4000.00. There was no issue deducting the money every month so put it back! I understand why it was cancelled. We are all suffering, but this is just wrong! Taking our hard earned money because you were not equipped to handle the crisis is inexcusable. Now I am having trouble getting my bank to retrieve the funds. This is more stress that we already don't need with everything that is happening! You should be ashamed!

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7:56 am EDT
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BookIt.com Cancelled trip

I have used bookit multiple times and never had an issue so of course used them to book my méxico trip. I understand the whole covid 19 thing but you are an online company. Our questions should be answered. All your emails are great but give us no help recouping our money. Now i'm in limbo while my credit card disputes the charges on your behalf. Thanks bookit

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10:40 am EDT
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BookIt.com You people stole from me!!!

We booked a trip with you people back in August of 2019 pay payments on it each and every month till January of 2020 which was paid off our trip was March 19th we never went due to this virus is going on we could not get a hold of anyone we demand our money back or I will be getting a lawyer we were totally in the dark you did not answer your phones we did not know what was going on. Even now still cannot get our $2, 500 back because we cannot seem to get ahold of anyone I demand my money back we do not want to schedule another trip with you whatsoever our booking ID number was [protected]

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10:37 am EDT
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BookIt.com Trip to Jamaica with flight and hotel

I booked a trip August of 2019 through my bank account which they took $400 a month out of paid off January 2020 we were supposed to leave March 19th 2020 and we're not able to get on the plane and go due to this virus we were also trying to find out about our trip for almost a month before hand and could not get a hold of anyone no one would answer our questions we were in the dark we were told there on the plane right before we got on that they were quarantining people so we decided it was not a good idea to go then we found out that BookIt closed its doors and I cannot even get my money back or reschedule a trip I do not want to reschedule the trip especially with them therefore I want my money back we paid over $2, 500 for this trip and I'm not throwing this in the toilet. There has been no one to help our situation. Please help
These people stole our money!

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6:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bookit.com is using the Covid 19 situation as a cover up for filing bankruptcy. They have cancelled my trip that was 3 months away and will not refund the $1200 they took from me. They have also stopped any way to communicate with them. No phone, no email. Their phone calls have a recorded message and email is returned as unsendable. This is ridiculous that they are just stealing people's money!

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About BookIt.com

Screenshot BookIt.com
BookIt.com is an online travel agency offering vacation packages, hotel bookings, flights, and car rentals. Users can plan and book their entire trip through the website, which provides various travel options and deals. The platform aims to simplify the travel planning process.
How to file a complaint about BookIt.com?

Here is a guide on how to file a complaint about BookIt.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint about BookIt.com on ComplaintsBoard.com.

Overview of BookIt.com complaint handling

BookIt.com reviews first appeared on Complaints Board on Apr 14, 2007. The latest review A Cautionary Tale: Be Wary of BookIt.com was posted on Mar 15, 2024. The latest complaint change of flight was resolved on Nov 06, 2014. BookIt.com has an average consumer rating of 2 stars from 600 reviews. BookIt.com has resolved 49 complaints.
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  1. BookIt.com Contacts

  2. BookIt.com phone numbers
    +1 (866) 269-7360
    +1 (866) 269-7360
    Click up if you have successfully reached BookIt.com by calling +1 (866) 269-7360 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (866) 269-7360 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (866) 269-7360 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (866) 269-7360 phone number
    +1 (800) 204-7250
    +1 (800) 204-7250
    Click up if you have successfully reached BookIt.com by calling +1 (800) 204-7250 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (800) 204-7250 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (800) 204-7250 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (800) 204-7250 phone number
    +1 (850) 234-8887
    +1 (850) 234-8887
    Click up if you have successfully reached BookIt.com by calling +1 (850) 234-8887 phone number 0 0 users reported that they have successfully reached BookIt.com by calling +1 (850) 234-8887 phone number Click down if you have unsuccessfully reached BookIt.com by calling +1 (850) 234-8887 phone number 0 0 users reported that they have UNsuccessfully reached BookIt.com by calling +1 (850) 234-8887 phone number
    More phone numbers
  3. BookIt.com emails
  4. BookIt.com address
    14251 Panama City Beach Pkwy, Panama City Beach, Florida, 32413, United States
  5. BookIt.com social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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