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BookIt.com Customer Service

0
Complaints154
Pending0
Resolved0

Bookit Operating LLC

14251 Panama City Beach Pkwy
Panama City Beach
Florida
United States - 32413

Customer Support Phone Numbers

Mon9:00 AM - 2:00 AM
Tue9:00 AM - 2:00 AM
Wed9:00 AM - 2:00 AM
Thu9:00 AM - 2:00 AM
Fri9:00 AM - 2:00 AM
Sat9:00 AM - 2:00 AM
Sun9:00 AM - 2:00 AM
Plus

BookIt.com Complaints & Reviews

Bookit.com / flights

Ca
Carrie Manion on Feb 8, 2019

Booked a trip on line - made a mistake and added my last name as my fiancé's itinerary . Called and asked if they could change; they sent me to Flights, Flights said I needed Reservations, then they sent me to Reservations, then told me to call United. Called United and United told me to call...

Bookit.com / bookit website

Bt
BTB09 on Jan 10, 2019

Do not book on this site. If at all you need to book with them, call and speak to an agent. We booked a trip in December for February. The website quoted one price and halfway through booking, I received a message stating that the airfare price had changed adding $200 to the price and to...

Bookit.com / sheraton providence airport rhode island

Jm
Jmull on Jul 20, 2018

May be one of the worst hotels as far as room cleanliness I have ever stayed in 1. Blood on bedspread and coverlet 2. Dirty towels in bath room blood and fece stained 3.bathroom not cleaned urine all over toilet 4.late evening toilet back up that never got fully resolved couldn't use bathroom...

Bookit.com / prepaid excursion was never registered with bd travel and we could not go

Sh
SherryTompkins on Jul 16, 2018

MY daughter and I were in Punta Cana on a vacation package that I had prepaid on line including our excursions. Roberto at BD Travel said they didn't have such an excursion. I would like my money back. I filed a complaint and have not heard anything. please call me at 818-857-2866 so I can...

Bookit.com / complaint on service of booki.com

Hi
Hildy Wilcox on Jun 26, 2018

Do not use!! I booked full all inclusive package with flight to Costa Rica July 2018 come to find out the airport is over 5 hours away. So on top of my trip cost $4000. I have to book hotel night stay there and back and cut off our resort stay to 4 days which they will not refund to pay...

Bookit.com / customer service

Re
red0716 on Jun 22, 2018

Bookit has by far the worst customer service I have experienced, long hold times, clueless staff, provided me with the wrong information, will hang up on you and I have been waiting for a supervisor to call me back for over a week. Me and some friends booked through them to go to puerta...

Bookit.com / customer service false advertising

Ta
Tahira on Jun 10, 2018

I have been on the phone back and forth with these people, and have not received an email with my confirmation number and to book my room with all three parties they over charged me and never sent me the amenities that I supposed to have in my hotel stay. I supposed to leave on the 18th...

Bookit.com / poor customer service - no transportation to and from hotel

Mr
Mr S-S on Apr 17, 2018

Booked a 5-day vacation package online with BOOKIT.COM, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring...

Bookit.com / refund flights due to travel advisory for cancun.

Iv
Ivonne C on Apr 12, 2018

My boyfriend and I booked our trip to Cancun for this summer and shortly after booking with bookit.com we found out that the US Government issued a Travel Advisory for all citizens traveling to Cancun. After looking into this we found more and more negative news about the resorts in Cancun...

Bookit.com / reservations for an all inclusive vacation to riu guanacaste

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Reid Meisner on Mar 12, 2018

Bookit Advertised a members225 discount for 7+ days at any all inclusive resort. Great deal I have 6 people going which could be 3 separate reservations and a savings of $675-not a bad deal. When I went to finalize the reservation the code would not take. I called Bookit got Romero Brown...

Bookit.com / unauthorized credit card charges

Ch
Charmaine Roos on Mar 9, 2018

Good day. We would like to obtain more information with regard to two credit card transactions that was processed on 30 November 2017, as these transactions were not authorised. The Credit card is in the name of Candice J Appel. The two transactions which are exactly the same, are listed...

Bookit.com / online travel agency

Li
Lisa Osmanzai on Jan 3, 2018

Booking ID: 44993636 Dates of Service: 12/25/17 - 12/31/17 Destination: Caribe Club Princess Beach Resort, Punta Cana, Dominican Republic Complaint: - hotel room toilet did not flush properly, you had to manually take the tank off the back of the toilet to get the tank to fill so that...

Bookit.com / www.bookit.com (hotel)

Sh
Shanna metz on Nov 26, 2017

On September 25, 2017 my husband Robert Metz Jr booked a hotel room in Valdosta, Georgia for Friday October 6, 2017. The amount was $113.67 charged to my Amex. On October 5, 2017 at approximately 12pm he called to cancel the room since we live in Semmes Alabama and a hurricane was headed...

Bookit.com / transfer from airport to hotel.

Ma
Maureen Mckeown on Nov 6, 2017

Booking ID 43643786 date traveled Oct 8th 2017 to Panama. I have already spoken to your people at BOOKIT and they cannot help. We booked a transfer from airport to hotel, we went to the desk and no one was at it we waited around for nearly 1 hour and ended up having to get a taxi from the...

Bookit.com / booking hotel

Am
Amanda Simmons on Oct 18, 2017

The pics bookit advertises looks nothing like the actual pic. Worst first vacation out the country. They get you for your money and screw you at the end. Be live Collection in La Romana, DR is Bad!!! Disgusting hotel, just nasty!!! The rooms were dirty, bathroom smells like piss, bedsheet...

Bookit.com / refund cancellation fee - booking id:44386026

Kd
KDOL123 on Sep 12, 2017

Name: Kesha Coleman Booking ID: Booking ID:44386026 Originally, booked with Riu Palace Cabo for $1765.26. Two days before my trip, I call the hotel and they tell me the will be closed until 9/12. My trip was scheduled from 9/8 - 9/11. I try to re-book my trip with Breathless, however i didn't...

Bookit.com / awful company

Al
Alan on Sep 12, 2017

They are awful. They are so shady, tricky and sneaky. All in one. They want their money. It's ok. But after getting the money there should be a great service which is kindly NOT provided. I always measure companies by the way they treat their customers who pay them. And BookIt has the...

Bookit.com / never use them

Cv
Cvalenzuela on Aug 22, 2017

I have already used them and almost everything was fine, except for their slow service. Recently I was going to travel and decided to book through their website. On the next day, I found out that my tickets were cancelled because the flight was no longer available. Since then I've been...

Book It / missed excursions and poor communication

As
Ashley Whitacre on Aug 9, 2017

I booked my vacation through your company online. I had nothing but problems from the beginning of my arrival to the hotel. I did not have issues with the flights or the hotel directly, just your company. The flights were as smooth as possible and the hotel was absolutely beautiful. It...

Bookit.com / all inclusive

La
Larry Gomez on Jul 24, 2017

I book a vacation with book it for my 3 college children I request all inclusive. I call a day prior to departure again to check that it was all inclusive and how much would it be for the hotel deposit, book it agent told me that it's included on the bill. I just sent money enough for...