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4.1 600 Reviews

BookIt.com Complaints Summary

49 Resolved
141 Unresolved
Our verdict: When using services from BookIt.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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BookIt.com reviews & complaints 193

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M
10:40 am EDT
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BookIt.com You people stole from me!!!

We booked a trip with you people back in August of 2019 pay payments on it each and every month till January of 2020 which was paid off our trip was March 19th we never went due to this virus is going on we could not get a hold of anyone we demand our money back or I will be getting a lawyer we were totally in the dark you did not answer your phones we did not know what was going on. Even now still cannot get our $2, 500 back because we cannot seem to get ahold of anyone I demand my money back we do not want to schedule another trip with you whatsoever our booking ID number was [protected]

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10:37 am EDT
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BookIt.com Trip to Jamaica with flight and hotel

I booked a trip August of 2019 through my bank account which they took $400 a month out of paid off January 2020 we were supposed to leave March 19th 2020 and we're not able to get on the plane and go due to this virus we were also trying to find out about our trip for almost a month before hand and could not get a hold of anyone no one would answer our questions we were in the dark we were told there on the plane right before we got on that they were quarantining people so we decided it was not a good idea to go then we found out that BookIt closed its doors and I cannot even get my money back or reschedule a trip I do not want to reschedule the trip especially with them therefore I want my money back we paid over $2, 500 for this trip and I'm not throwing this in the toilet. There has been no one to help our situation. Please help
These people stole our money!

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6:08 pm EDT

BookIt.com Cancelled trip without refund

Bookit.com is using the Covid 19 situation as a cover up for filing bankruptcy. They have cancelled my trip that was 3 months away and will not refund the $1200 they took from me. They have also stopped any way to communicate with them. No phone, no email. Their phone calls have a recorded message and email is returned as unsendable. This is ridiculous that they are just stealing people's money!

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3:19 pm EDT
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BookIt.com Fraud and stealing money

My son's October 2020 honey moon Vacation was cancelled by Bookit 3/21/20 and they have not given me a refund. I have filled a claim with my credit card. This is not acceptable and I think the CEO should be charged with stealing and fraud. I have had to book this same trip with a reputable agency, I have learned my lesson.

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5:15 pm EDT

BookIt.com They are scammers

I booked with bookit.com called to confirm my stay and they have not paid the hotel but have taken all of my money out of my account I need something to be done about this because they have closed they company they have consistently taken upon themselves to take each payment and gave customers no notice as to they were shutting down but contacted the hotels and informed them that they were not going to pay them that we had to pay again

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Ijustwantedavacation
, US
Mar 21, 2020 9:06 pm EDT
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Received email notice that my $1400 trip was cancelled. Tried to get into contact with the company and their phones are turned off, only a robo-message playing before disconnecting. I tried emailing customer service and it said my email was blocked. Now I’m left holding the bag, out $1400 without a solution from the company. I’ve contacted my bank and filed a claim for the charges. Hopefully I get refunded. Not fair to the consumer to operate like this.

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4:08 pm EDT
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BookIt.com Didn’t pay our resort in Mexico

Booked through bookit.com for occidental xcaret for march [protected] back in dec. Have papers/email stating we paid in full. Resort wouldn't let us leave without paying again. Shame on bookit!. And was not impressed with hotel - informing me of all of this as we were checking out and shuttle was due to arrive in 15mins. Anybody have a similar situation?... Or any advice on how to navigate this?

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10:11 am EDT
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BookIt.com Fraud

I booked a trip through them back in December for this upcoming April 4, 2020. I have paid to date $3, 396.11. I still have a payment of $1, 100 however I have been trying to contact them for 4 days now to inquire about travelling to Jamaica due to COVID-19 and the airlines but I can not reach them. I tried to reach them online but I am reading news articles that they have closed their doors which makes sense in why the 3 different phone numbers I have called over the past 4 days are out of service. The numbers I have called are as follows: [protected], [protected], [protected].

Please help.

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Bailee Stanley
, US
Mar 21, 2020 3:07 am EDT

We paid for the full amount and idk how to get that money back? Do we need to contact our bank. We did not use a credit card. We used debit. I’m worried we won’t get our money back. Have you heard anything else on the situation?

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Jason Hodge
, US
Mar 23, 2020 9:09 pm EDT

Contact your bank, I did today for my vacation.

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Bailee Stanley
, US
Mar 21, 2020 3:06 am EDT

Same for me what do we do?

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T
9:11 am EDT
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BookIt.com Upon Arrival - BookIt Never Paid for Services or Hotel

We booked a vacation to the Excellence El Carmen through BookIt.com. Total of $4483.10 paid on 1/20/2020. Upon arrival we received notificatio that BookIt never paid for the services. We are now being held responsible for these charges again. BookIt.com has some explaining and where is Bud Finlaw (CEO) in this matter. He should be in prison the thief!

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10:26 am EDT

BookIt.com I paid in full via bank transfer for a flight from Cardiff to Abuja- Nigeria.

I paid in full for a flight ticket from Cardiff to Abuja-Nigeria, which is scheduled for the 23rd of March 2020. The flight agent kept complaining that they have not gotten the payment, but my bank confirmed it has reached their account and my account has been debited. I have been trying to reach them via the phone but it keeps going to voice mail. They have stopped responding to my messages. Please I need an urgent intervention I do not want to be stranded.

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9:10 am EST

BookIt.com airfare credit

Had to cancel trip to Playa Del Carmen in 2019 due to illness, and not being able to travel alone. Was given a travel credit that was doubled along with airline penalties when trying to use. Making it unaffordable for me to use, due to living on fixed income. No attempt to accommodate whatsoever, or refund! This company should be resolved, due to lies and greed

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K
2:29 pm EST

BookIt.com service

On February 5th, I attempted twice to purchase a vacation through Bookit, which would be my 6 or 7th vacation. No complaints up until last night. When I made my initial purchase the plane tickets did not attach and the second time again the plane tickets did not attach. Each time the option was to purchase separately or to cancel and repurchase. I spent $400 which would hold up my funds for up to days but it will be returned. I am disappointed in this process and I wish there was another option. Or to not offer a combination that can not be purchased together. This is disheartening.

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4:27 pm EST

BookIt.com airline booking

on our recent Titeinerary #[protected]

Gooking lists 3 Adults and 1 Child. Booking was a package deal. Everything paid for. When we arrived at the airport, we were greated with there being no booking for the infant. We had to deal with a rude United employee who charged us an unexpected $135 for the infant who is an on Lap held child.. This was unexpected and dipped into our vacation money we had brought. When somone purchases a "all inclusive package" from your company, there should be no suprises. This caused upset people prior to leave and an argument between us and the ticket agent, while all your company would do was nothing. We are talking about future trips with our friends and will keep this incident in mind.

The company that did the transfers to/from the airport snick in an additional $5 charge for using the toll road to get us to the hotel "faster". Funny, our friends took anotherr service, used the toll road and got drinks on the way at no additional fee. sounds petty, but.

Todd Risting
[protected]@gmail.com

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A
1:49 pm EST

BookIt.com bookit provide inaccurate information and did not help with getting refund

A couple of things:
- Services were charged and not provided ( hotel to airport shuttle never showed up)
- Hotel booking was misleading ( construction ) and then it refused to refund.
- You need to wait for over an hour to get customer service and if you are overseas there is no number to call unless you are willing to pay extra charges for an international call with excurbitant amounts.

Overall this is not a website which you would want to use for your bookings

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1:28 am EDT

BookIt.com timeshare

My first day at this place we did the 90 min. meeting wiich turned into a 4 hour headache, we lost a half day of our paid vacation to a bunch of money grabbing jerks.

Then diner, well the waiter comes around and asked if we wanted the special and I asked what it was, surf and turf sounded good until i was advised it would cost 34 dollars, what the hell did I pay for an all inclusive for...

While I was checking out The desk clerk stated the I owned 4 more dollars on a massage that I already paid infull .scam #2

This was my first vacation in 8 years and if your company sends me to money grabbing places, I will never use Bookit again. My friends will also find out also.

Also, getting the run around when you need something done, stand in line and wait.

Room 24001

Bookit ID [protected]

Please contact me

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2:18 pm EDT

BookIt.com flight cancel didn't get notice

we had book a return flight from PVR on Oct-19-2019 to DFW flight number was 1215 American Airline. The flight got cancel because the PVR flight was in the air when the DFW flight took off to Minneapolis MN were we were to land. We check our flight info two days before heading to the airport to take our trip to PVR. WE notice the flight info that was clear on our paper work that know way we could have taking the flight into Minneapolis while we were stay in the air from PVR. We call the American Airline they said they call you guys Bookit so you could let us know about the change. We didn't hear anything from you . American Airline said the only thing they could do was rebook us on a earlier flight which was on the 10-18-2019, everything else coming back into the states were booked. We had to take that flight.
we paid you guys for a 7 day vacation but since we had to leave out a whole day and a half we lost out on $210. We did call you guys (bookit) about this issues you Guys put the blame on the Airline saying they should have call us. The American Airline was correct Bookit should have call or text or mail or something about a change since we prepaid everything with Bookit. we both would like a free room or our money back for the room for that day an half. Carol Olson Darlene Williams # [protected] [protected]@comcast.net. Again we a requesting a refund or room comp our choice to resolve this issue.

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3:59 pm EDT

BookIt.com package vacation flight and hotel

My flight information shows different than my travel dates. The incorrect dates show that i would have flown in May 2019. I have called about 7 times and no one has been able to help me. I have submitted 2 tickets to the flight dept to call me and help me and they have never called. I have paid thousands already for my trip booking ID [protected]. I'm shocked at the lack of customer support and service. Please help
Ticket # 207251

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K
11:03 pm EDT

BookIt.com my refund that was sent over by united 45 days ago

United refunded my flight and sent a check to bookit corporate office already it's been over 45 days and I haven't heard from anybody about my money my ticket number was [protected] my name is Keisha Barber. I waited patiently to have someone call me or email me I received nothing. I sent in the proper documents and my flights were canceled and refunded by United why are y'all holding my money. Please contact me at Sahara.[protected]@gmail.com

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Nicholemarie6780
, US
Jul 22, 2019 3:45 pm EDT

They will NOT call you back, I have been promised (by several people) a call back from them for a month and a half! Even made 2 appts and yep they missed those too! But now because they waited this long what would of cost me $120 to Change my flight is going to cost over $1000 because THEY couldn't keep a promise. And they pretty much said yeah we know we lied but that's your problem. Will never use them again!

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R
9:40 am EDT

BookIt.com flight and resort requests

Just returned back from Barbados, and will NEVER use BOOKIit.com again. To start a few months prior our return flight was changed. We had to spend the night in Charlotte, arrived around 9pm, got to the hotel and had to return back to the airport by 5am, no VOUCHER! We purchased the taxi service for pick-up and drop-off to and from the airport in Barbados. It took us over 30 minutes to find someone to help us when we arrived. They made a call and within minutes a dingy taxi without air condition picked us up. We arrived to Sugar Bay, NOTHING was noted, as requested in my original request, about my husband having a hip replacement and requesting the 1st floor. Our room was assigned for the 3rd floor. On 6/3 I sent a request to make note about our birthday and anniversaries to celebrate, AGAIN, NOTHING was noted for the resort. The resort mentioned that someone from St James (for BOOKIT) should have followed up with us within 2 days of our stay, AGAIN, NOTHING. Luckily we did get a notice 2 days before hand with instructions for pick-up. BookIt, seems to be VERY unorganized and CLEARLY doesn't care about customer service. Rachel Barnes

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2:49 pm EST

BookIt.com flights

Booked a trip on line - made a mistake and added my last name as my fiancé's itinerary . Called and asked if they could change; they sent me to Flights, Flights said I needed Reservations, then they sent me to Reservations, then told me to call United. Called United and United told me to call Book it.com because they are the only ones who can change. Book it.com said United was the issue - but in fact that was a lie, it was Book it.com the whole time. Made 9 calls in two days...They are thieves; made me buy a whole new ticket that cost me $880.00 dollars. I have gone through them once before, but NEVER AGAIN. Their customer service is awful, asked to speak to a manager several times was told "no, or no one is there to help me". They intentionally run you around and will never help you make the appropriate changes. Crooks and liars. WORST COMPANY EVER!

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Nicholemarie6780
, US
Jul 22, 2019 3:48 pm EDT

Yep...sounds like what I'm going through with them!.

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B
2:31 pm EST

BookIt.com bookit website

Do not book on this site. If at all you need to book with them, call and speak to an agent. We booked a trip in December for February. The website quoted one price and halfway through booking, I received a message stating that the airfare price had changed adding $200 to the price and to confirm if I still wanted to book. After some back and forth we decided to book for the following week, which saved us a significant amount of money. I proceeded to cancel the reservation in progress and book for the following week. Shortly after booking the new trip, I received not 1 but 2 confirmations for both trips! I immediately called bookit and explained to them what happened. The agent I spoke to canceled my flight (since we were still in the 24 hour window) and told me she was going to email the hotel about the situation. The hotel has a non refundable cancellation policy but she assured me we would get this straightened out since this technically was not my fault. Well guess what, 4 calls later and I still can't get my money back because they are stating the hotel has the money. Bookit is refusing to give me a refund for a mistake their website made. I understand the hotel has policies but this isn't my fault nor the fault of the hotel. This has left an extremely bad taste in my mouth. Due to this experience with them the other 2 couples we are going with that were going to book on their website went ahead and booked on another site. That is 6 customers lost.

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BookIt.com Customer Reviews Overview

BookIt.com is an online travel agency that provides users with a platform to book a variety of travel services. These services include hotel reservations, flight bookings, car rentals, and vacation packages. Customers can browse and compare options for their travel needs, with the ability to filter searches by destination, dates, and budget. The website also offers travel guides and tips to assist travelers in planning their trips. BookIt.com aims to facilitate a streamlined booking process for those looking to arrange their travel accommodations.

BookIt.com In-depth Review

In Summary: BookIt.com offers a comprehensive travel booking experience, with a focus on user-friendly design and a wide array of travel options. While the site provides competitive pricing and various deals, the level of customer service and the transparency of its cancellation policy are critical factors for users. The platform's commitment to inclusivity and environmental responsibility adds value for socially conscious travelers. Overall, BookIt.com is a viable option for those seeking a reliable online travel agency with a good selection of travel services.

Website Usability and Design: BookIt.com provides a user-friendly interface with easy navigation, allowing users to find and book their travel needs efficiently. The visual appeal of the site is modern and inviting, with a layout that makes it simple to access various sections. The mobile responsiveness ensures a seamless experience across devices, which is crucial for travelers on the go.

Booking Process: The search functionality on BookIt.com is robust, offering filters and options that help users tailor their search to their specific requirements. The variety of booking options caters to different preferences and budgets. The checkout experience is streamlined, though some users have suggested that additional clarity during this process would be beneficial.

Pricing and Value for Money: Prices on BookIt.com are competitive within the industry, and the site often features deals and discounts that provide added value. However, some users have noted that the transparency of costs could be improved, particularly regarding additional fees that may not be immediately apparent.

Accommodation and Travel Options: The range of hotels, resorts, and flights available through BookIt.com is extensive, catering to various travel styles and budgets. The quality of accommodation partners generally receives positive feedback, and the diversity of travel packages allows for customized travel experiences.

Customer Service: Customer service responsiveness varies according to user reviews, with some customers reporting swift assistance while others have experienced delays. The efficiency of problem resolution and the availability of support channels such as chat, email, and phone are areas where BookIt.com could potentially enhance its service.

User Reviews and Ratings: The authenticity of customer feedback on BookIt.com is recognized, with a substantial volume of reviews contributing to the overall satisfaction scores. These reviews are a valuable resource for potential customers looking to gauge the reliability of the service.

Payment and Security: BookIt.com accepts a variety of payment methods, ensuring flexibility for users. The security of transactions is taken seriously, with measures in place to protect customer data. The clarity of the cancellation policy is an area that some users feel could be more transparent.

Additional Features and Services: The platform offers loyalty programs, travel insurance options, and the ability to book car rentals and activities, enhancing the overall travel planning experience. These additional services provide convenience and peace of mind for travelers.

Accessibility and Inclusivity: BookIt.com makes an effort to cater to travelers with disabilities and provides family-friendly options. Multilingual support is an advantage for international users, though the extent of this support is not specified.

Environmental and Social Responsibility: The site's commitment to sustainable travel options, community support initiatives, and carbon offset programs is commendable, appealing to environmentally and socially conscious travelers.

Industry Reputation and Awards: While specific details on industry recognition, certifications, and media coverage are not provided, BookIt.com is known to have a presence in the online travel agency market.

Comparison with Competitors: BookIt.com's unique selling points include its user-friendly design and comprehensive travel offerings. Its market position is solid, though a detailed competitor analysis would help users understand how it stands out from other travel booking platforms.

Cancellation and Refund Policy: The flexibility of the cancellation and refund policy is a concern for some users, who suggest that the terms could be more accommodating. Refund processing times and user experiences with cancellations vary, indicating an area for potential improvement.

Post-Booking Support: BookIt.com offers travel itinerary management, updates, and notifications to keep travelers informed. Post-trip services are available, though the extent and quality of these services are not detailed.

Overall Experience and Recommendation: The pros of using BookIt.com include its wide selection of travel services and user-friendly website. However, the cons such as customer service issues and policy transparency may affect the trustworthiness of the platform for some users. Whether users would recommend BookIt.com depends on their individual experiences, but the site has a generally positive reputation among its user base.

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3. Writing the title:
- Summarize the main issue with BookIt.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with BookIt.com, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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