I will never book with Bookit.com again. They called me the day before my trip to confirm my hotel, so the day I arrived at the airport they left me a message saying my hotel was over booked. I spent an hour on the phone making them find me another hotel. They offered me a refund but I was already in Nyc so where was I suppose stay. Luckily enough they found me a hotel in a good area but it was such a hassle to deal with this. So I ended up staying 6 days in a smokers room and I don't even smoke. I appreciate their help but will never deal with them again. This isn't how you run a business.
Just spoke to bookit's customer service. Don't waste your time!! As soon as this company gets your credit card number for booking; you might as well bend over and get ready for the obvious; because that is what is going to happen. When myself and two other people had booked the great parnassus in cancun, and all three of us ended up in the hotetur beach paradise, it was more than a coincidence. When an agent from bookit sent me a note stating that they overbooked the first hotel and relocated us; the custimer service agent explained that away by saying the first agent must have been confused (They will probably throw her under the bus to try and save face). The second agent I talked to has "been at bookit.com for three and a half years and this is the frist time she has ever heard this complaint"! Evidently they don't read the complaints against this ripoff company as part of their job. All I can say is: save your money. Book through a real company!!! This company is a ripoff!!!
I am a former employee of bookit.com and I am so sorry to keep reading all of these complaints and how many...
I concur with all of the bookit.com complaints. My family booked the Crown Plaza Astoria in New Orleans for a weekend in March. A family emergency arose and we wanted to CHANGE (not cancel) the reservation date. However, they wanted us to pay cancellation fees to simply change the date to two weeks later and then expected us to make a new reservation with them. I think not!! We canceled alright... and found a better deal with Hotwire. Don't use these people! No customer service whatsoever!
If you are trying to find a deal or lowest rate, stay away from bookit.com we were planning a trip to disney world and wanted a nice hotel. We found the hotel and went with bookit as the offered the best price. We paid 45 days in advance and at first we were not going to get the insurance. Something to me to go ahead and pay the extra $18 just in case. Well we ended up finding a rental house with all of the same benefits plus our own pool. I called bookit customer service to cancel our reservation. There policy is that you get all of your money back minus the insurance if you cancel before june 13. That was three days before our arrival. I canceled almost 25 before arrival. You expect to get your money returned no later than 3-5 business days later. This company has a 7-10 business days to refund your money. It is business day 10 and two weeks later no refund. I called them and they claim it was schedule to be returned today. If anyone has fallen into this same situation I suggest we get together and file a class action for breach of contract.
I used bookit.com to book an all-inclusive resort in jamaica and did not have any problems. After booking, but prior to leaving, I had heard and read a lot of negative comments about bookit and was pretty nervous. Upon return from my trip all I had to deal with was the extra money I had saved from using bookit's low rates.
Booked reservations for Rosen Shingle Creek in June for 2 nights, got a great $99.00 rate. My card wa...
I had booked a room at the Palmer House in Miami. They were supposed to open in March. They were not open in...
I seen this page first and thought everyone has something to complain about but come on it's not that bad. BOY WAS I WRONG!!! booked my vacation for 3 people came out to be 1, 376.31 (flights and hotel) to Las Vegas. Best price around. I used the bill me later feature and everything went well. The next morning I called to confirm my reservations like every smart traverler should do and guess what? The beginning of my nightmare or head aches started. Seemed like an easy enough fix with any amount of common sense, but these idiots don't have one lick. Management included thats mostly who I talked to for the last 2 weeks. My card got charged the 1376.31 but bookit claims the never recieved the authorization number to make the reservations. Sure their computers show that I had a 1300 dollar transaction on their page but didnt know how to fix it. So the lady tells me she will call me back and have it straightened out. 2 days later I call back to find out what the heck is going on. Well since my reservations never went through even though I was charged I didn't have a booking ID. That means the next 40 calls including 20 plus hang up (on their end not mine I wanted to resolve this issue) About 6 false promises far more than 20 hours spent total on the phone (mostly hold) I found out they contacted BILL ME LATER and had my 1376.31 refunded. This should make it better but they did that without my permission then they stated, "Well now its a new reservation and prices change frequently like they do your new total is 1.716.63 how would you like to pay for that?" I told him some more choice words and after everything is now said and done I booked through travelocity and spent two dollars more then my first quote. Every person here told me they would make right of my reservations especially because the fact I had already been charged so there was proof. But when they found out they were losing money even though I booked 2 weeks earlier before the new price changes they kept saying, You were refunded and this is a new reservation!" STAY AWAY if you want to use BOOK IT go to sleep because you are obviously drunk. Worst everything in the world. The call wait time is huge, the employess are nice but have zero education, the mangement knows less then the travel agents somehow, and if I doesnt benefit them it's not happening. PLEASE LISTEN STAY AWAY SPEND THE EXTRA MONEY!! and if Wayne, Bernard, Sue, Vicki, or the overnight Manager answers hang up and try again! (not that it'll make any difference) BAD BAD BAD
Bookit.com is terrible. I tried booking my honeymoon with these people and when I tried to cancel my trip because I was going to go through Sandals directly, they said they were going to hit me with a bunch of fees. The customer service is basically non-existent. On their website it says that there is no cancellation fee, so I booked through sandals directly (it was $300 cheaper). I ended up having two flights. I explained my problem to bookit.com and the customer service rep was exteremely rude. After explaining my situation he said they were going to hit me with a fee if I cancelled or did anything with my reservation and I should have known better when I reserved my booking. He then hung up on me. Not only had I been sitting on the phone for an hour, but he said nothing to try to help me out in my situation. I subsequently called Sandals and they said they had not processed my flight yet and they cancelled my booking at my request. They were very helpful and I am glad I booked with them. I just wish I hadn't booke through bookit.com. Dealing with them is not worth a little savings (and in this case, they were more expensive!)
My boyfriend and I had decided to plan a trip to Mexico over spring break in March of 2010. We searched for hours for the best deal and finally decided on Bookit.com, which had far and away the best deal. We booked for March 14th-19th of 2010, airline, hotel and transfers. When we went to print our confimation email about two weeks before we were scheduled to leave, we discovered that the booking was made for FEBRUARY 14th-19th.
Reasonably you could imagine that it is possible we made the mistake and we had chosen the incorrect month when we booked, if we hadn't double, triple and quadruple checked the dates, as well as read them off to a family member whilst booking.
So, thanks to a glitch in their computer system, my boyfriend and I have had to spend 1, 000 more than we originally booked for (each) and have spent over 4 hours calling bookit and being placed on hold for an hour or more being transferred around to representatives which are rude and unhelpful and unwilling to admit that there could have possibly been a glitch in their system.
DO NOT USE BOOKIT.
Do not fall for the scam at book it.com. I was searching for a good hotel for a disneyland trip 2010 spring break. I fond the hotel which was great, but then I tried to find it at lower price and got taken in by book it.com. I called the hotel after making my reservation through book it.com, just to confirm my reservations. However much to my surprise I was told by the hotel chain that they know longer do bussness with book it.com. When I asked why? I was told because of numerous complaints.
I immediately requested a refund (The same day) Its now been 3 weeks, a dozen phone calls totaling 6 hours on hold. I finally submitted a fraud claim with american express to get my payment back. I caution you do not use this agent!!!
I worked for Bookit.com from March 2009 to June 2009. This is the most screwed up company I have ever worked...
This company makes promises they don't intend to keep. The hotel (Which is their own client) informed me that bookit failed to make my reservation properly and therefore left me in a closet of a room for 4 times the normal price.
Then bookit offered to remedy the situation by offering me a better hotel... But when I accepted, they attempted to charge me the $800 difference in price.
Beware of this company. You can get a much better deal contacting the hotel directly and you'll have the peace of mind that your booking was actually done right.
My husband and I decided even though the economy is in such bad shape, that we would take the kids and go on a fairly inexpensive vacation to Panama City Beach, Fl. He said we should wait until we got there to pick the hotel, but I insisted on going thru one of the discount booking companies online. I searched and Bookit.com had the cheapest rate for a 3 star resort at an amazing price of $59 per night! So, of course I jumped on that kind of deal! Immediately after I confirmed the amount and my visa was charged, the voucher that must be printed appeared. To my surprise, it had actually charged me the full price of $79 per night, which after taxes and surcharges, was actually another $100. All of this and we haven't even gone yet! Immediately, I started trying to contact customer service, but with no luck. I've sat on hold listening to the recording of 'my call will be taken in the order it was received' for over an hour. I've emailed several times with no response.
I'm just hoping and praying that the hotel turns out to be what it is supposed to be!
I wanted to book a trip for my mother and I to celebrate our birthday together since is very close to...
I booked a Vegas Vacation for my up and coming wedding through bookit.com.
Everything was a go until I received my confirmation 2 days late. They had me flying on Delta when the vacation was booked on Airtran. This wouldn't be a problem but the time they have me flying in 25 minutes after my wedding ceremony starts. I have been on 2telephone's for a total of four and a half hours speaking to almost every manager available and nothing is being done to rectify the problem. They did through in the fact that I have to pay bookit a $100 cancelation fee and that I will not get any of my money back from the airline. This is supposed to be my wedding day! I'm supposed to be happy, but I'm dealing with a bunch of incompetent [censored].
Over the weekend, my sister visted me and wanted to visit Myrtle Beach, SC. After searching all the search engine, I decided to book a hotel through bookit.com. When we arrived in Myrtle Beach and waited for one hour to check in, we were told by the hotel manager that we do not have a reservation. The manager indicated "bookit.com had overbooked us. The hotel was sold out as of 48 hours before we got our reservation online." He also hold us it was not their problem and that we will have to call bookit.com. So, I called bookit.com and waited for 25 mintues before I get a CSR on the line. The CSR told me it was my fault for not confirming my reservation in advance and that there is nothing she can do for me other than give me my refund. Of course, I have a problem with this. This is 4pm on a Saturday late afernoon during peak season, where in the world will I get a hotel?!!! I just canceled my 5pm show just so I can be on the phone with bookit.com trying to find a place to sleep. Finally, I convinced the CSR to find me another hotel but then there was a catch. I would have to pay the $55 price difference. And of course, I have a problem with this. So once again, I convinced her to get the okay from management to waive the fee. 15 minutes she put me on hold to only tell me the hotel no longer has availability and that they are having system problem, causing their system to show availaibility when there are none. I spoke with the manager and she told me the same story. THERE IS NOTHING THEY CAN DO FOR ME other than give me my refund immediately. I JUST SPENT 1 1/2 HOUR ON THE PHONE FOR NO REASON WHEN I COULD OF SEARCH FOR A HOTEL MYSELF.
Long story short, DO NOT BOOK ANYTHING FROM BOOKIT.com. We finally found another hotel two hours later that was 5 miles from our destination area. And also, as of today, I have not received my refund. When I called their CSR line, I was told I will have to wait for another 7-10 business days.
I tried to contact you more than 11 days ago with no result. Back in December (on the 23rd) myself and 8 of...
By far, the worst travel arrangement experience I have EVER had, or expect to ever have, as long as I stay far and clear from this company forever.
I booked a trip to Costa Rica with them (based on good rates). Somehow, I managed to have a good trip at my destination, but no thanks to these guys. I had so much stress in dealing with their mistakes from the point of booking through my actual travels - thank god I was on vacation, otherwise, I would have needed one desperately from dealing with them.
Here is a run-down on the countless problems I had:
1) Their web system defaulted our flights to an airport that is 5 hours away from our resort by car
2) After booking online, I called in to find out about airport to hotel transfers and they gave me transfers from the airport that's 1 hour away to my hotel
3) 2 days later, they called me back to let me know what I paid for my transfers was insufficient, which is when I discovered their "default" airport is actually 5 hours away
4) They tried to blame us for the mistake, but I refused to let them
5) Thus, ensued a battle of about 10+ phone calls & 10+ emails to get "complimentary helicopter transfers" from the airport I was booked to, SJO, to LIR, the resort's local airport (many of my calls, messages and emails were left unanswered btw)
7) Finally, they gave in and confirmed to give us these transfers and I naively thought everything was settled
8) I departed on a Tues. AM around midnight, had a transfer in Houston, and then off to SJO... upon arrival at SJO, I got the worse news of all! First, the "helicopter" we were booked on is a totally difference airport clear across town! I didn't even have the name for it! Secondly, the helicopter we were booked on was CANCELLED!!
We were luck enough to find helpful people who got us on the phone with the helicopter company (which was actually a small jets company, not helicopters). They were nice enough to send a driver to drive us from SJO to LIR, which caused us greater time delay & the need to suffer the brutal 5-hour car ride.
On the way back, we confirmed with our hotel concierge ahead of time that the small jet was not cancelled, so we took that back to the main city, but had to foot our own cab bill and the over-weight luggage charge (anything over 20 lbs was overweight) from the jet company, obviously also unknown to us.
I'm a little amazed we actually made it back considering all the drama. When we finally got back, I found out I got a msg from bookit.com advising me of the "helicopter" schedule change and asking me to call them back. I had already departed my origin airport over 6 hours ago by the time they left that msg. Thanks guys, really helpful.
All I have to say is STAY AWAYYYYY, run & hide, as fast as you can!