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Bloomex / Flowers packed upside down

1 Edmonton, Alberta, Canada
Contact information:

Ok, I am the recipient of almost dead flowers, packed upside down, leaning against the door in the hot sun. It was a very nice surprise to find the flowers - but when I asked why no one had answered the doorbell I was told that no one rang a doorbell.
So the iris arrangement was crushed, with some flowers broken off. I was on the phone within 10 minutes and had the same non-response as others. One week later I am still waiting for someone to contact me - despite my daily emails and online =chat discussions ("someone will contact you").

I feel really bad for my girlfriend who wanted to surprise me on my birthday. Bloomex will be spread across my email network as a company to avoid.

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