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1.9 145 Reviews

Teleflora Complaints Summary

30 Resolved
109 Unresolved
Our verdict: When using services from Teleflora with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Teleflora reviews & complaints 145

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12:00 am EDT

Teleflora Mixed Experiences with The Flower Peddler

As an expert in the floral industry, I understand the importance of quality and timely service when it comes to ordering flowers. Looking at the reviews for The Flower Peddler, it's clear that customers have had mixed experiences. While some have praised the beautiful arrangements and prompt delivery, others have expressed disappointment with the quality of the flowers received. It seems that there have been instances of orders being substituted without prior notice, leading to customer dissatisfaction. As someone who values the sentiment behind sending flowers, it's essential for The Flower Peddler to ensure consistency in their service to provide customers with the best possible experience.

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7:26 am EDT
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Teleflora You were there when we needed you

A grandson was killed May 18,2019 we wanted to send his mother flowers In-fact with the pandemic we did not even know if you were considered essential and could do that. We had lunch with our daughter on Sunday and she was so sad. The boy's favorite color was yellow and you had a beautiful yellow bouquet and could deliver the next day We were thrilled Thank you so much for being there when we needed a helping hand

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1:43 am EDT
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Teleflora Consistently great floral arrangements

Yesterday, I had an arrangement sent by Teleflora to a childhood friend's home in TX for her birthday. She loved the arrangement, and said it had made her day.
About 2 weeks ago, I sent a sympathy bouquet to a close friend GA upon the loss of her husband of many years. She was so pleased with that arrangement.
I could go on and on. I used to use another national floral service, but I began to have issues with the condition or number of flowers in the bouquet or the plant. They also quit delivering to smaller towns.
I doubt I will use the competitor's service again. Why: Quality, delivery as promised and value.

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Is Teleflora legit?

Our verdict: Complaints Board's thorough examination reveals Teleflora as a legitimate entity with notable strengths. Despite a 21% resolution rate on customer complaints, which invites a closer look, Teleflora stands out for its commitment to quality and security. Clients considering Teleflora should delve into its customer service record to gauge compatibility with their expectations.

Teleflora earns 94% level of Trustworthiness

Perfect Trust Endorsement: Teleflora achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Teleflora. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Teleflora has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Teleflora.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Teleflora.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Teleflora and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Teleflora's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 6 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the teleflora.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Teleflora. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Same-day delivery options
    2. Diverse floral arrangements
    3. Nationwide network of florists
    4. Satisfaction guarantee policy
    5. Customizable bouquets & gifts
  1. Cons
    1. Higher price points than some competitors.
    2. No international delivery service offered.
    3. Limited custom arrangement options.
    4. Membership fees for exclusive deals.
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Teleflora Problem free ordering and delivery

I ordered flowers online for the first time from this company for a funeral service. I was concerned with the delivery time as I wanted to ensure that the flowers arrived on time to be set up prior to the family arriving. I contacted customer service using the chat feature. Customer service was very helpful and answered all my questions. They even gave us their sentiments for our loss. They guaranteed the flowers would be there on time an
D assured me that funerals were their highest priority. The flowers were delivered on time and were more beautiful than the picture online. The note i provided was printed correctly. The family loved the casket spray and it was complimented by all guests. I will definitely use Teleflora again in the future.

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Teleflora Garbage

If you are looking to be swindled look no further. This company is a joke. I selected a beautiful sympathy basket with plants accented with small magenta flowers intended to express my sympathy for a lost loved one. What was delivered was a cacophony of garbage stuffed into a container likely used as a waste basket. The "florist" used whatever left-over pieces they could find and considered it an arrangement. The result was a menagerie of vegetation barely suitable for a gay pride parade participation prize. On top of this I paid a ridiculous price hoping to show my condolences but, wound up sending a very special person something that expresses contempt and disdain. How do these people keep the doors open by providing such inept and pathetic products and service? Save your money and time and purchase something from Walmart or your local grocer. You'll easily come out ahead.

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Teleflora Wasn't expecting much after reading reviews!

After reading many reviews online on multiple sites my expectations weren't very high but I have to be honest they definitely exceeded my expectations delivery was within reasonable time frame on my wife's bday which was next day delivery for me and very nice the card was nicely printed and setup for me the stuffed animal was decent size and the chocolates my wife loved them I have to say I hate chocolate but I even enjoyed them they were very tasty and unique and decent size also the balloon was pleasant all in all it was a great experience and I will def be using them again for my next floral needs thanks teleflora I just had to write this as there are a lot of people online bashing them because it's not exactly like the dam picture mine wasn't either but it was beautiful and very high quality flowers and my wife loved them. To me that's what matters did I get my money's worth and I fully believe I got my $143 dollars worth without a doubt thx again and god bless!

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Teleflora All these 1-star ratings are so richly deserved. Mbr florists use cheapest and oldest flowers

I thought at first that all of these one star ratings were a result of just the unhappy customers writing a review and that no satisfied customers had left their feedback. Now I know that the reason there are nearly all 1-star ratings is because Teleflora is HORRIBLE! I got the same Mother's Day bouquet for someone in CA, and someone in eastern WA. The one in CA I ordered the deluxe size but it was WAY SMALLER AND SCRAWNIER than the mid-size I ordered for WA. I read that the mbr florists HATE Teleflora because they extort such a high commission of of them, so they'll almost always use 1) Old Flowers - they're not making anything so why use better flowers? And 2) Even if they use the Old Flowers, they'll use the LEAST AMOUNT POSSIBLE, evidenced by photos of both of these orders as well as my past experience. Pro Tip - AVOID TELEFLORA AND SPEND THE EXTRA $ TO GO DIRECTLY TO A REPUTABLE FLORIST. Teleflora is the worst floral network on the planet.

I'd heard that FTD was bad, so I decided to try Teleflora for sending a Mother's Day bouquet. Silly me; I neglected to check Sitejabber for reviews before I ordered. Lesson learned.

I ordered the 'Premium" bouquet, and for these flowers to arrive on Friday May 11, in the afternoon. Although florists are delivering on Mothers day also, I thought I should ask for Friday arrival just to be on the safe side. Friday comes and goes. NO DELIVERY. I call Saturday morning the 12th (I have a recording of my call), and speak to an 'Ellen" in their LA call center. She looked it up, and said very vaguely that something went wrong and they would reorder, and the delivery would be on MONDAY, AFTER MOTHER'S DAY! She also said they'd give me a 50% off coupon towards my next purchase. I said no way, you will deliver it TODAY, and she put me back on hold, then came back on and said that she called the florist, REFUSING ABSOLUTELY to tell me who the florist was, and said that they would deliver it on Sunday, then corrected herself after I raised the question. 3 times more when she repeated herself she said that it would be delivered Sunday, then I had to correct her, and she said Saturday. She didn't mention giving me the 50% off coupon anymore, and I had to get off the phone, so I didn't pursue that. Not that I'll ever use them.

The flowers did arrive on Saturday, BUT they looked really droopy around the sides. I had to apologize for how they looked. I considered having Teleflora replace the bouquet, something I've never asked of a florist, but I know that Jesus will come before they would deliver the replacement so I didn't bother.

HERE'S MY IMPRESSION OF HOW FLORISTS HANDLE TELEFLORA:
Teleflora offers a lot of discount bouquet offers. They're just the middleman; the Florist themselves have to eat the discount. As such, Florists probably can't stand Teleflora, and make up those bouquets with the dying/stale flowers, saving the good stock to use for customers who have directly called that florist. If you look at all these reviews, you'll see the pattern that everyone gets junk.

MY ADVICE: 1) Don't touch Teleflora with a 10 ft pole. 2) Call an area florist directly (after seeing their reviews) and place your order; that way you have an actual NAME of the florist as Teleflora REFUSES to tell you which florist they used (could be a vocational school class for all you know), and you have a prompt recourse with someone who can actually do something in case you have a problem. It's extra work to look for an area florist online, but it's not that much extra work and it's worth it.

WORST FLORAL COMPANY/MIDDLEMAN IN THE WORLD.

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8:05 am EST
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Teleflora - Flowers ordered 11/12/23

I ordered flowers to a dear friend who had surgery to be delivered 11/12/23. Teleflora gave the option to deliver on 11/12/23 and charged service fee for same day delivery. I checked all day and there was no delivery. They never sent me any notification that they would not be able to deliver the flowers on Sunday, if I did not follow up they probably never...

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5:12 pm EDT

Teleflora Flowers

Deat Teleflora,

I will write a complain on the Internet about this delivery as it looks nothing as it is on your website presentation. I ordered Delux product and got some sad looking flowers and very few poorly arranged. Nowhere on the delivered product shows a delux but cheap and poor. I am attaching pictures on what you are advertising and what was delivered. Very disappointed. I order Teleflora around the world and have never been so disappointed. This is a total ripoff. Please refund the payment.

Thank you,

Jadranka

Desired outcome: Refund

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6:59 pm EDT

Teleflora Extra fees, no delivery.

Re: Teleflora Order [protected] for Josiah Perez

I ordered a birthday bouquet and Mylar balloon for my grandson’s 13th birthday, a big event, and first it was never delivered by 1:00 pm with the extra fee of 15.00 for delivery at that time. I texted a reply to customer service from their initial acknowledgment. It never was delivered. I was told I would be refunded my fee. Nice, but my special person never received my thoughts as he left town after 1:00 pm. We as customers trust you to make our loved ones feel that thought of love and caring on their special day or event.

Desired outcome: Teleflora restructuring absolutely, and real customer call backs with no canned responses. Taking customers hard earned or limited set incomes, then just blowing their promises away… Re: Teleflora Order [protected] for Josiah Perez.

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3:35 pm EDT
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Teleflora Teleflora (online company)

5/17/23 - Purchased Tulips to be del. To my daughter on Saturday 5/20/23 for her birthday. John, representative who works for teleflora called me Friday 5/19/23 to say flowers can’t be del. on Sat. which was available when I paid for my order. They can del. Them on Friday which I had no chose but to say yes. So Friday comes and goes, no flowers del. Instead I get an email from Teleflora on Sat. Stating I cancelled my order! Big lie!

Desired outcome: Company will refund full amount within 10 days.

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5:40 pm EDT
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Teleflora Flowers were never delivered

I placed an order on May 10 for flowers to be sent to my aunt for Mother's Day and received a confirmation from Teleflora on May 11. Since my aunt did not notify me that the flowers had arrived, I checked my confirmation email and clicked to track the order. It was there that I saw the order had been CANCELLED. I was not notified! I called their customer service number and was told that there wasn't a florist around my aunt's area that could supply the flowers I requested. Then why did they accept my order?! Better yet, why wasn't I notified so I could arrange for a different gift for my aunt for Mother's Day? Had I been told, I could have planned for something else. This was a frustrating disappointment and I will NEVER order from Teleflora again!

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4:14 pm EDT
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Teleflora Disappointed

I did not get what I ordered. I did not receive the vase the flowers were shown in. I ordered because off the vase. The flowers aren't what was shown. I thought there were dark and light pink rose. Instead I received some roses and daisy and a few filler flowers. I payed almost 82.00 for this. I wasn't given the sale price of 59.00 dollars. I went through Teleflora and the bloom net order ID is Jx1675. They used Mark Anthony flowers to feel the order. I complained to both companies. I was offered 20% Off my next order. I don't want that I want what I ordered. I will never order put a nother order with them. I have put a picture of what I ordered and what I received

Desired outcome: I want the flowers and vase I ordered.

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1:41 pm EDT
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Teleflora Teleflora's Fantasy Found #T84-1A

Dear Sir(s): I ordered item #T84-1A, Teleflora's Fantasy Found Bouquet for as a sympathy arrangement. The order was paid for and confirmed. The following day I received a follow up call, further confirming the order and asking for some details. At no point during that conversation was it ever stated that substitutions would be made. This bouquet was specifically chosen because it contained orchids. The item delivered was nothing more than a simple, fresh flower arrangement in a vase. Certainly not what I ordered and not worth the $84.99 that I was charged. I understand substitutions are often necessary. However, as an orchid grower, the orchids in this arrangement are widely available at this time of year. The rest of it was an artistic arrangement with bamboo. The substitution simply wasn't acceptable. The least expensive types of flowers were included in this bouquet. It might have been worth $40.00 tops. Photos below: First is what I ordered...second is what I got. Not even close.

Desired outcome: A refund or partial refund would be acceptable. This is the worst example of substitution I have ever experiened.

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2:40 pm EDT
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Teleflora Easter Bouquet

4/6/23 Ordered online. Teleflora's Possibly Pink (Premium)$69.99

ITEM: #T145-1C; GET IT THERE BEFORE 1PM FOR $15.00 MORE.$15.00

SERVICE FEE$18.99; You Saved-$15.00; TAX$6.89; GRAND TOTAL$95.87

I am sitting in the den with windows open waiting for the delivery. The delivery person did not knock or ring doorbell. I happened to open my door to do something else and found brown, old daisies, carnations & greenery sitting on the edge of my steps. I sat the flowers down, the stems/flowers fell from the vase and the petals fell off. The water is cloudy brown with strong odor.

I tried to contact customer service regarding the wrong, old bouquet of flowers and was unsuccessful with receiving refund or a fresh bouquet. I spent $400 with this company for Easter flowers on the 6th of April. Not to mention buying a casket spray for my husbands funeral last month at a cost of $500.

Desired outcome: I would like a 100% refund for the flowers.

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12:25 am EDT
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Teleflora Basket and flowers were nothing like I had ordered!

I ordered and paid for a Nantucket basket with African violets, yellow roses, and customized to put in black eyed Susan flowers. The basket and arrangement was nothing like I requested. This was completely specified for the visitation of my sister. Why was this not done correctly? This was important to me and they put a red and white checked bow on it. It was delivered today - 3/20/2023.

Desired outcome: Make this correctly and send to their home. I have added the picture of what I ordered and was to have been customized for black eyed Susan’s, too. Nothing like this picture was delivered.

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10:16 pm EST
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Teleflora Refund for extra specific delivery time, wasn't fullfilled.

Teleflora has given me the run-around about a credit refund. I requested by emails and phone calls but rather than give me a refund of $15.23 Teleflora stated the credit was only applicable for future purchases, or they could refund me because they had a hard time applying the money to my credit card and that they couldn't find any transaction at all (weirdly, their marketing department found the amount and my email many times to send out and email telling me I was going to lose it if I didn't use it.

On 2/13/23 I finally spoke with a supervisor, Eden, who was able to retrieve my order number unfortunately she did not give me the transaction number. She said she would submit my refund request and I would receive it once it had gone through their processes. Since that conversation I received three differing emails stating, 1) to be advised they could not refund me, 2) it only could apply to future orders, 3) they were sorry for the inconvenience and to call them.

Desired outcome: My refund immediately, acknowledgement that they will fix this deceiving practice, give their agents better / accurate training and refund the customers that gave up or are getting same assistance as I was given.

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4:20 pm EST
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Teleflora Flower arrangement

I ordered an exotic flower arrangement for a dear
Friend that was ill
The arrangement has birds of paradise in them
What I ordered and what she received was not what I paid for. It was quite an embarrassment
Please see pics
Purchase this arrangement on Jan 27, 2023
At 10am, they were delivered the same day at 3:30 pm
The invoice is attached in the pics with the flowers. The one with the birds of paradise is the one that was supposed to be sent and is what I purchased

Desired outcome: Would like a full refund or would like to have her get the arrangement delivered to her the one that I picked and paid for

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11:39 pm EST

Teleflora Arrangement was not what we ordered

On Friday January 20, 2023, we ordered the Magnificent Life Spray for a family member who had recently passed.  Since we could not attend the rosary or funeral, we intended to send a beautiful and impactful arrangement to express our condolences.   To say we were disappointed would be a HUGE understatement.  There were so many things wrong with the arrangement. 

 Fortunately for us, another family member attending the service took a photo and notified of the delivery.  We were aghast and embarrassed.  The spray was so cheaply made and lacked any professional design or skill of the arrangement.  The spray meant to express love, empathy and compassion instead it lacked consideration or care.  It would have been better off if the arrangement had never been delivered to save the humiliation.  If the floral shop needed to make changes, we were a simple phone call or email away.  The order was sent in ample time for the spray to be made carefully and correctly.   

 The arrangement that was made was absolutely NOT what we ordered!  We understand not every flower is available with every floral shop and substitutions are sometimes necessary.  Instead, what was received was a horrible embarrassment.  The arrangement lacked any resemblance to the spray ordered.  The arrangement was not the same shape, lacked the requisite flowers and style of the desired spray.  The substitute flowers were cheap and sparse lacking any reflection of the Magnificent Life Spray.   If the florist was not capable of creating the arrangement, they should have communicated with us to select an arrangement they could make. 

 When we called Teleflora on Sunday January 22 to express our concern, we were greeted with some minor recourse.  A measly 30 % refund which does nothing to resolve the problem that we did not get what we paid for.  When we asked for the name of the florist, we were told the information cannot be released.  We simply wanted to contact the florist to go out and correct the problem by adding the appropriate flowers and adjust the arrangement to look like what we purchased.  There was ample time on Sunday to make the necessary changes before the funeral on Monday January 23.  Had Teleflora contacted the florist, the issue may have been resolved. 

Desired outcome: Instead of the 30% refund $58.04, provide a complete refund of the cost of the arrangement, $169.67 ($156.74 plus tax).  Teleflora and the florist may keep the service fee $21.99 plus tax. 

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Update by Stephen Tagliabue
Jan 23, 2023 11:41 pm EST

Instead of the 30% refund $58.04, provide a complete refund of the cost of the arrangement, $169.67 ($156.74 plus tax).  Teleflora and the florist may keep the service fee $21.99 plus tax. 

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3:51 pm EDT
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Teleflora poor substitution for order - very disappointed

I ordered item # T8birthday gift 1-1C, "Zen Artistry" as a birthday gift for my eldest daughter who is celebrating a landmark birthday. While I know that Teleflora reserves the right to make substitutions, I would think that the substitution would be in line with the floral design AS ORDERED. Instead what was delivered was a generic floral bouquet not even close to the floral design that I ordered. Had the florist called to say that they had nothing close to this design, I would have been disappointed, but would have looked for something that they could sub in which would still have a similar aesthetic feel to the item that I ordered.

ORDER #[protected]

Desired outcome: The delivered item was a huge disappointment and I would appreciate a refund or a credit. In the past I have had decent service from Teleflora, so I am not completely against using the company again.

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Teleflora Customer Reviews Overview

Teleflora is an online floral delivery service that connects customers with local florists. They offer a variety of floral arrangements and gifts for different occasions, including birthdays, anniversaries, and sympathy expressions. Customers can browse and purchase bouquets online, which are then arranged and delivered by a local florist. Teleflora emphasizes the hand-delivery aspect of their service, ensuring that flowers arrive fresh and in person. They also provide same-day delivery options for last-minute orders.

Teleflora In-depth Review

In summary, Teleflora offers a diverse range of flowers and gifts suitable for many occasions. The website is user-friendly, although some may find pricing a bit high. Customization options, delivery reach, and customer service are notable features. The satisfaction guarantee provides peace of mind, and while payment options are secure, more could be added. Special offers and membership benefits are available, and customer testimonials reflect general satisfaction. Corporate services are provided, and the company shows a commitment to social responsibility.

Website Navigation and User Experience

The Teleflora website is quite easy to navigate. Categories are well-organized, making it simple to find specific types of flowers or gifts. However, sometimes website can be slow to load, especially on mobile devices.

Flower and Gift Selection

Teleflora has a wide selection of flowers and gifts. They offer arrangements for various occasions such as birthdays, anniversaries, and sympathy. There is also a range of prices to fit different budgets.

Pricing and Value for Money

The prices on Teleflora can be a bit higher compared to other online florists. However, the quality of flowers and the convenience of the service can justify the cost for many customers.

Customization Options

Customization is a strong point for Teleflora. Customers can add special touches to their orders, like balloons or chocolates, to personalize their gifts.

Order and Delivery Process

The order and delivery process is straightforward. Customers can choose the delivery date, and same-day delivery is available for last-minute orders.

Geographic Reach and Delivery Locations

Teleflora has a wide geographic reach, delivering to many locations across the United States and internationally through their network of local florists.

Freshness and Quality of Flowers

Most customers report that the flowers received are fresh and of high quality. However, as with any delivery service, there can occasionally be issues with the condition of flowers upon arrival.

Customer Service and Support

Teleflora's customer service is generally well-regarded. They offer support through phone and email, and they are responsive to customer inquiries and issues.

Satisfaction Guarantee and Return Policy

They have a satisfaction guarantee, promising to resolve issues if customers are not happy with their order. However, details on the return policy can be a bit vague and may require contacting customer service for clarification.

Payment Options and Security

Payment options include major credit cards and PayPal, which are secure. However, more diverse payment methods could be added to enhance convenience.

Special Offers and Membership Benefits

Teleflora offers special deals and discounts, especially for members who join their rewards program. This can provide good savings over time.

Customer Reviews and Testimonials

Customer reviews are generally positive, with many praising the flower quality and delivery service. Negative reviews tend to focus on occasional delivery issues or pricing.

Corporate and Event Services

Teleflora provides services for corporate accounts and events, offering customized solutions for businesses and special occasions.

Environmental and Social Responsibility

The company shows a commitment to social responsibility by partnering with local florists and contributing to community programs, although more detailed information on environmental practices would be beneficial.

Comparison with Competitors

When compared to competitors, Teleflora's strong points are their extensive network of local florists and their satisfaction guarantee. However, they may be pricier than some other options available in the market.

How to file a complaint about Teleflora?

**Guide on How to File a Complaint Against Teleflora on ComplaintsBoard.com:**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Teleflora in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Teleflora. Include key areas, transactions, nature of the issue, steps taken to resolve, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Teleflora on ComplaintsBoard.com.

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Teleflora contacts

Phone number

800-493-5610

Website

www.teleflora.com

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