Bloomex
reviews and complaints

I placed an online order ([protected]) on the 12/02/22 for delivery on the 15/02/22. After reading several reviews I decided to place the order with Bloomex au, feeling confident that delivery would take place timeously. I was in contact with customer support via chat throughout the day & was assured that delivery would take place. The recipient waited all day for delivery which did not take place. Each time I engaged with a customer support agent, I was assured that the order was out on delivery, which up until now did not occur. I am exceptionally disappointed in the service that I have received from Bloomex au.

Finally I was informed by a customer service agent via chat that the courier service was "delayed" & that delivery would take place sometime tomorrow after 9am. This is completely unacceptable, as I had ordered flowers & cannot imagine what state they will be in upon their delivery. By accepting my payment, Bloomex au agreed to deliver my order according to my instructions. This is indeed a disappointment at $105 (USD).

You guys actually suck. Attempted to send flowers to my friend who is grieving the loss of their dead grandmother and instead of sending the flowers like I paid to do so you guys scam and steal money. Send me my money back, or send the flowers and still give me a refund. It says they’ve been delivered but that’s a flat out lie because I’ve been in contact with my friend. It’s literally 12:22AM and they said they would have arrived no later than 8PM

Flowers order for my daughters,

Deliver drivers car broke down.

Received a call if it was okay for Bloomex to organise another florist to deliver. I was okay with this.

Came to 8pm no flowers

Then 9,30pm still no flowers realising flowers were not being delivered on my daughters birthday. So disappointed.

Flowers should of been delivered on Saturday 5th February 2022

Ordered flowers and chocolates for my friend in Australia never recieved them, nothing, have no idea of how to get them redivered or a refund !

I ordered a flower arrangement for my sisters funeral, I paid for a deluxe arrangement and I was told it would be supersized for the same price. The Bloomex picture showes an all white arrangement with at least 12 white roses and other flowers. I ordered the Designer Sympathy collection IV saying it would be a beautiful mix of at least 24 stems of assorted premium flowers or single type of flower, like white roses or Lilies
Bouquet size 60cm x 50 cm
When I arrived at the funeral home, my arrangement had 4 roses and fillers, some did not reach the water the stems were so short and some were limp. It was an arrangement half the size ordered.
They offered me a credit of $40.00 on a future purchase! I will never buy from them again, they are not a company you can trust to be honest.
They say they are not responsible for the type of flowers set in the bouquet, they should make sure the arrangement is the size and quality ordered.
All other arrangements were beautiful and shared after the funeral, mine had petals falling off the roses and it looked pathetic I gave instruction that it be thrown in the garbage.
Do not buy from this company, here is a picture of my BIG arrangement.

I placed the order on Jan 13, 2022 to deliver on Jan 14, 2022 (paid extra for it) for my sister's milestone 50th birthday. It's Jan 17 today and the flowers are still not delivered. When I asked for refund, Bloomex says sorry we can't refund for the order that has been delivered. First, that is a lie as it's still not delivered. Second, if it was delivered but didn't reach the day it was supposed to they should still refund. This is cheating and seriously pathetic! Never had this issue in USA and with 1800-flowers and I am totally regretting using this company "Bloomex"!

I ordered flowers for my father's funeral and I clearly remember indicating that the delivery should be between Noon and 1pm (the funeral was at 2pm). The flowers arrived at 3pm, shortly after the casket had left the church.

Despite my repeated attempts to have Bloomex hone-up to their mistake, they insist they did nothing wrong and the it's my fault if the flowers were not delivered on time. In my multiple calls with them (both before and after the delivery of the flowers, I was disconnected twice and hung-up on once (by a member of their 'management team'). Their customer service is as poor as their flower delivery.

I ordered for flowers and some birthday items on December 26, 2021 to be delivered to a friend's birthday on December 29, 2021. First of, Bloomex shipped the birthday items out on the 29th of December 2021 using an overnight service, this meant the flowers would be delivered in Abbotsford on 30th of December. The flowers arrived at the courier's facility in Abbotsford on December 30th at around 9:30am and as at January 3, 2022, delivery is still pending.

I have been contacting Bloomex since on December 30th for delivery update and refund of my full payment, since they did not fulfill their contractual obligation of delivering the flowers on the date requested.

They have been doggy, telling me they can not refund my money but will give me a store credit of $20 for my purchase value of over $90!

I have made it known to the customer service that I do not want a store credit as the event that I ordered through flowers for has past. All I want is my full refund! To show how insincere Blooomex is, I requested to speak with a Manger and was told their managers do not have access to phone. They instead sent me an email saying that can not refund but can provide alternative, I do not want the alternative. Please refund my full payment.

Order # 3450508

I am so frustrated with Bloomex as a client. Sadly to say but at this point I will never refer your company to anyone and only direct them elsewhere.

I have emailed your company multiple times and called. I received emails which made no sense to me.

I order flowers from your company for my function on Dec 9/21. The new Covid restrictions were announced and was no fault of mine. I called Dec 20th to cancel the flowers for the function, as I could not host it no longer.

No one would give me a credit on my card and I have been constantly trying to call to speak to someone and no one can help me.

I was credited on my function, party supplies and cake etc with no question or penalty. So why is your company trying to be so dishonest with their customers and clients?
They all said it's not my fault as it was unforeseen circumstances.

Samantha at Bloomex understood my situation in the corporate office and she will try her best to get refund. She also said she would call me back which she never did. I left messages and emails to her with no response. I called the corporate office and I got hung up on multiple times. Very unprofessional and disappointing.

I have been leaving messages and emails but all I received are emails claiming you do not do refunds only a credit. I was willing to spend almost $500 on your company.

It is shameful on how many other people you potentially could have done this to. I see this as your company taking advantage of this sad circumstance to keep your customers money.

I called today to even potentially use my potential credit just to send my mother flowers for tomorrow for her birthday and you company could still not even deliver that. Your company is a complete disappointment and pathetic if you ask me.

The manager doesn't call back. They hide behind a computer and sends emails. They haven't taken any annotative to talk to me. That's what I call a coward, because you just want to take my money.

I want someone to contact me as soon as possible. I will not let this go.

Very disappointed customer

I placed an order (# [protected]; value of order was $61.01) for a XMAS centrepiece to be delivered to a relative's home on December 23, 2021. The address for the order is one that Bloomex has delivered successfully to for the last 4 years. However, this year, the delivery did not occur. The delivery never occurred and the company has thus far not acknowledged this nor agreed to a refund. The customer service experience has been via chat exchanges and has quite frankly been terrible.

- On December 23, Bloomex updated the order status to 'delivered'.
- On December 24 I spoke with the recipient and found out that the item did not reach the recipient / the address in the order
- On December 24, at roughly 3:45 p.m. I relayed this via Chat and requested that Bloomex try to redeliver on the 24th and barring that ASAP the next business day. I was told that Bloomex would try.
- On December 27, I used chat to get an update on what was occurring as I knew the recipient was planning to be away after the 27th. I received poor responses on this exchange. My take away that Bloomex was trying to figure out what happened and would send me an e-mail with an update.
- On December 28, I received an e-mail update that once again stated that my order had been delivered December 23. (No acknowledgement of my complaint that I had checked and already knew this had not occurred. No acknowledgement that I was willing to place an order for another order to mark the New Year if I could quickly get a refund on the XMAS non-delivered order.)

From what I have experienced thus far, it seems there is no policy in place to either provide proof of delivery when challenged OR refund the customer when the customer is telling you that the order never reached the addressee. If you have such a policy, the customer service agents on the chat line and the 'manager' sending the update e-mail have not implemented it / lack the training. And the turnaround times for what I expect is a routine scenario, are not good. The turnaround times did not allow us to resolve the situation such that I could have something else delivered quickly to my relative. Instead, I have found too much time going into Bloomex 'figuring out' what had happened and I have yet to send something else out to my relative.

Bloomex has been my 'go to' company for sending flowers. Until this experience I never realized Bloomex does not take end-to-end responsibility for delivery of the order. I will be checking other florists to see clear policies around this scenario and making future decisions accordingly.

THIS SEEMS TO BE A FRAUDULENT COMPANY! Dont buy from this site! Basket never arrived and customer service never answers the phone. Feel very stupid for not reading reviews before making a purchase. The whole experience was cery stressful and only 3 days before Christmas. Save yourself the stress and look for a legit company. I could have lost $110 dollares… luckly I was able to cancel the transaction by calling my credit card.

Can not get a solution to my issues. Management not responding with any results. Been lied to. Ruined my family's Christmas. Overall awful terrible service. I placed my order and was reasured that my order would get to the destination and on time. Was contacted by bloomex and told the address was wrong. I tried several times emailing, and calling bloomex to rectify the situation. I was charged for my order and have a confirmation from my bank. Was told to contact Canada post, i did and they said they couldn't do anything because bloomex did not give me a tracking number. Two of Bloomex Canada service agents told me that they don't use Canada post and Two agents told me that they do. I've received emails from Bloomex telling me to contact Canada post and they have provided a email address to me.

I ordered 2 different baskets. One was an Elegance basket and a Tuscany basket, which should of included Italian cookies, and chocolates.
I was sent 2 exact baskets... shortbread cookies, and an oreo chocolate bar in both baskets, a joke.
There was not one single item in either basket that was noted, just cheap, inexpensive fillers.

Flowers order 1844218

I am very very upset with the flowers which I ordered for my friend in qurensland, I live in the UK

They are nothing like the picture and I would like a full refund, they are disgusting. I've also been charged in USD and the actual order was in AUD, resulting in an extra £30.09 totally corruot company should not be allowed to trade

I await your response

Patricia reynolds

Placed an order online to same company I used 3 years ago.
Contractions on street building was on. Driver unable to deliver due to no parking (1 st attempt). Called to give contact details of person driver can contact in case of issue at business. Attempted another delivery on a Saturday. Email message stating delivered. Was not. Called Bloomex on Monday to fix the issue again. Previous agent did not update information. Told me would be delivered again. Received another message was delivered. Was Not. Asked for a supervisor to call me. Justin called me back stating delivery was my responsibility to make sure they could. Asked for another address. This is a company and the basket was to be shared with the workers for helping our company. No other address. Asked for a refund, no refund as delivery issues are outside of their scope. Calling the customer who ordered is outside of their scope and calling the person who is on the contact is also outside of their scope. Justin HUNG up as I cursed 1 time after 6 phone calls and no delivery solutions. He told me I need to offer a solution! Want a full refund. That's it. No credit.

Placed an online order December 20, 2021. After placing the order I noticed an error and called to cancel order. I was told that since the order had not shipped that it would be cancelled and I would receive a store credit. I agreed (as I could re-order).

The next day I got an email stating that the status had changed to shipped. Called customer service and was given a run around that according to their policy the order must be cancelled within an hour of placing it - I responded that the order was cancelled the prior day - that they should call the driver and stop delivery - was told that was not an option. Asked to speak with a supervisor/manager - was told that she was authorized to handle the situation, that no managers were available and repeatedly started spouting their policies rather than offer a solution. When I asked her to get off her butt and either call the driver to stop delivery or to transfer to a manager she hung up on me as 'my language was not appropriate'

I ordered a basket of chocolates on December 16 with promised delivery date - 18 December for my friend's birthday. I called the costumer service all day long during December 18 and they said me that the basket is in transit and it will be delivered as scheduled. I waited till 11 pm and the order did not arrive. Later the representative told me that it was a delay and it will be delivered on December 20. As soon as I received the email I called and requested to have the order canceled and my money refunded, as I didn't want the basket delivered when it was no longer my friend's birthday.
The representative offered me in store credit of 15$ on my next order. I think you making a joke of your customers, of course I will not order again from your company with such an attitude. The company need to stand by customers if they want them return. I don't think I ever can return or recommend this company to other people.

Please refund.

Christmas basket with tropicals, was delivered to my door by Purolator today December 7.
I was very very disappointed to see that all of the plants had been frozen and are all wilted and dying. There's no hope to reviving them.
I am very very unhappy with my delivery. I hope that something could be done to compensate for my terrible miss fortune.

Product was not delivered on the requested date (so far it has not been received) and company refused to give me a refund.

Worst flower delievry I ever used

I ordered flowers on the 18th of November for our anniversary to be delivered that day. they rand said truck had broke down will be delivered the next day...our anniversary was the 18th why would I want delivery any other day... didn't show up the next day... the finally arrived Tuesday 23rd of November and arrived dead as dead...rand everyday wanting my money still no response..