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Florists.com

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Florists.com Complaints 10

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12:06 am EDT
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Florists.com Disappointing Experience with Florists.com: Shoddy Flowers and Incomplete Order

I gotta tell ya, I was pretty disappointed with my experience with Florists.com. I mean, I've seen some bad bouquets in my time, but this one took the cake. It was just...ugh. The carnations were all brown around the edges, and the other flowers were so dry they practically crumbled in my hand. And don't even get me started on those little roses - they never even opened! What a waste.

To make matters worse, they didn't even send all the stuff my husband paid for. He ordered two balloons, but we only got one. What's up with that? And when we tried to get a refund for the whole thing, they only gave us back part of the money. Not cool, man.

I wouldn't recommend Florists.com to anyone, honestly. You don't want to risk getting embarrassed on a special day because of some shoddy flowers. My husband paid for a premium bouquet, but what we got was anything but premium. Check out the photos if you don't believe me - you can see for yourself how sad those flowers were, and how the delivery guy only had one balloon with him. It's a real shame.

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11:33 pm EDT
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Florists.com Unreliable and Unhelpful: My Disappointing Experience with Florists.com

I wanted to surprise my daughter on her birthday with a beautiful bouquet of flowers, so I decided to order from Florists.com. I placed my order for delivery on April 15th, but to my disappointment, the flowers did not arrive on the day. I was quite upset, so I decided to call their customer service to inquire about the delay. They apologized for the inconvenience and promised to deliver the flowers on the 21st of April.

However, the 21st came and went, and still, no flowers were delivered. I was frustrated and called customer service again, and they apologized once more and promised to deliver the flowers on the 23rd of April. But again, the flowers did not arrive. I was fed up with the situation and requested a refund, but instead of a refund, they kept sending me a standard apology and promising to do a new delivery.

I was not satisfied with their response, and every time I asked for a full refund, they would go around in circles and not give me the refund I deserved. It felt like a game, and I was tired of playing it. I decided to contest the charge with my credit card company, hoping they could do something about it.

In conclusion, I would not recommend doing business with Florists.com. They are unreliable, and their customer service is not helpful. It's a scam, and I regret ever ordering from them.

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9:35 pm EDT
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Florists.com Disappointing Experience with Florists.com: Delayed Delivery and Poor Customer Service

So, I ordered some flowers from Florists.com on a Tuesday, hoping to get them delivered the next day. But, to my dismay, the flowers were nowhere to be seen even by the end of Wednesday. I was getting worried and decided to email their customer service team to inquire about the delay. They responded saying they would look into it, but by Friday morning, there was still no sign of the flowers and no response from the customer service team.

I was getting frustrated and decided to call them up. Luckily, I spoke to a very nice lady who explained that the local florist had not confirmed the order, so Florists.com had to switch to a different company. They refunded my delivery fees and promised that the flowers would be delivered that same day. But, alas, they were not. Not the next day. Or the next. Or the next.

I was at my wit's end and decided to email them again, asking for either an immediate delivery or a full refund. After some back and forth, they finally gave up and issued a refund. Needless to say, I was not happy with the service I received from Florists.com.

Overall, I would not recommend using this service. Their customer service team was slow to respond and the flowers were never delivered. It was a major disappointment and a waste of my time and money.

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Is Florists.com Legit?

Florists.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Florists.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Florists.com is known for their high standards and safety. If you're thinking about dealing with Florists.com, it's wise to check how they handle complaints.

The age of Florists.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Florists.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Florists.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a florists.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Florists.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Florists.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Florists.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The florists.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Florists.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Florists.com Florists.com Review: Unreliable Delivery and Poor Quality Flowers

I recently ordered some sympathy flowers for a friend from Florists.com. They promised me that the flowers would be delivered by 11/3. However, when the day arrived, there was no sign of the flowers. I contacted Florists.com and they told me that the delivery had been attempted. But I knew that was a lie because my friends were at home all day. When I spoke to another customer service representative, they told me that the delivery was delayed due to covid. This was a contradiction to what I was told earlier.

To my surprise, I received a call from Fedex on 11/4, saying that there was an address problem. It turned out that the Florists.com website had merged my address with my recipient's address. I corrected the address and was assured that the flowers would be delivered that day. Later that evening, I went to check my mail and found the box of flowers outside my door. I was furious! I opened the box to check the quality of the flowers and was disappointed to find a tiny bouquet with only one rose and cheap daisies. I had spent over $50 on these flowers, and I would have been embarrassed for my friend to receive them.

In conclusion, I strongly advise against using Florists.com. Their customer service is unreliable, and the quality of their flowers is poor. I regret my decision to use this company and would not recommend them to anyone.

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Florists.com Disappointing Experience with Florists.com: Dead Plants and Poor Customer Service

I bought 2 rose plants from Florists.com for my mother and mother-in-law as Easter gifts. Unfortunately, less than a month later, my husband told me that his mother's plant had died. I then spoke to my own mother and found out that hers had also died within 2 weeks of receiving it. I was really disappointed and decided to call the company to complain.

However, when I called, they couldn't find my order! I was really frustrated because they had no problem taking my money from my checking account. I left a bad review for them, hoping that it would help other customers avoid the same problem.

The next day, I received a text from Florists.com saying that they had found my order and would refund me half of the cost because I didn't provide them with pictures of the dead plants. I was really surprised by this because who would think to take a picture of a dead plant? It seems like they just want proof that their products are not up to par.

This experience really says a lot about the company. I think I will go back to Pro Plants, where I know they take pride in their products and stand behind them. It's really disappointing to spend money on something that doesn't last, and then have to jump through hoops to get a refund. I hope that Florists.com will improve their quality control and customer service in the future.

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Florists.com Disappointing Experience with Florists.com: Late Delivery and Poor Quality Flowers

So, I wanted to get some flowers for my mom's birthday on Sept 22nd and I decided to give Florists.com a try. I paid $79 for a premium arrangement, but when it arrived, it was not what I expected. Instead of the beautiful flowers I was hoping for, I got a bunch of carnations, daises and filler. I was really disappointed, especially since I paid so much for it.

To make matters worse, they didn't even deliver the flowers on time. I waited all day and didn't hear anything from them. I sent an email asking them to cancel the order because it was already 9pm and we still hadn't received anything. I didn't want them to deliver the flowers the next day, especially since it was going to a senior citizens residence. It was just unacceptable.

When I finally got a response from their customer service team, they tried to tell me that the sad-looking street vendor bouquet was actually a premium arrangement. I couldn't believe it! They were trying to scam me! The representative who responded to my email was named Larissa and her number was ***478. When I tried to call her, I was put on hold indefinitely. All the agents were busy and the call just hung up.

Overall, I was really disappointed with my experience with Florists.com. I don't think I'll be using them again in the future. It's just not worth the hassle and the disappointment.

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Florists.com Disappointing Experience with Florists.com: Late Delivery, Poor Quality, and Unhelpful Customer Service

I recently had an experience with Florists.com that left me feeling disappointed. I had ordered a bouquet of flowers for my sister's retirement from teaching, and requested delivery to her school the day before the event. Unfortunately, the flowers did not arrive until late that night, after everyone had already left for the day. To make matters worse, the flowers had been shipped from Ohio to Minnesota via FedEx, which seemed like an unnecessary and inefficient choice.

When my sister sent me a picture of the bouquet the next day, I was disappointed to see that it looked mostly like greens with very few actual flowers. I contacted Florists.com to request a refund, but was only offered 50% of the $70 I had spent due to the fact that the flowers had been delivered. I was so unhappy with the quality of the bouquet that I asked them to come pick it up, but they still refused to give me a full refund.

In the end, I decided to deny the charges on my card and let Florists.com know that I would be leaving a negative review and posting about my experience on Facebook. I was embarrassed by the poor quality of the flowers and felt that the company had not done enough to make things right. Overall, I would not recommend Florists.com based on my experience.

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Florists.com Disappointing Experience with Florists.com: Poor Quality and Incorrect Bouquets

I recently ordered a bouquet of flowers from Florists.com for my Grandma's birthday. I was really excited to surprise her with a beautiful arrangement of her favorite flowers. However, when the flowers arrived, I was extremely disappointed. They were not even close to what I had ordered. I understand that sometimes florists have to substitute flowers if they are not available, but this was not a substitution. It was a completely different bouquet and the quality was really poor.

I decided to reach out to the company to see if they could fix the issue. They sent a new bouquet of flowers to my Grandma, but once again, it was not even close to what I had ordered. I was so disappointed that I felt like I had been scammed. I had spent $60 on what I thought was a nice flower bouquet for my Grandma's birthday, but instead, I was upset twice.

To make matters worse, the quality of the flowers was poor as well. Both bouquets started to die after just a couple of days. It was such a shame because I really wanted to make my Grandma's birthday special, but instead, I ended up feeling like I had wasted my money.

I will never order from Florists.com again and I will try to warn as many people as possible to never order from them either. There are so many other great options out there for companies to use. If you want to send flowers to someone special, I would recommend looking elsewhere. Trust me, you don't want to be disappointed like I was.

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Florists.com Disappointing Delivery: My Experience with Florists.com

So, I decided to give Florists.com a try and ordered some flowers for my aunt for Halloween. I usually order flowers for her about four times a year. But, this time, I was disappointed with the delivery. The flowers were all smushed and half wilted/dead. They didn't even arrive in water! They looked nothing like the picture that was presented to me when I made the purchase decision. My aunt knows flowers and how to take care of them. When I showed the Florists.com customer satisfaction team an image of the flowers, they sent me an infographic on how to cut, water, and add food to the water. Basically, they wanted me to bring the dead flowers back to life! I insisted that my aunt carefully took the time to cut them and try to make them look somewhat presentable for the thank you picture she sent (the scissors were in the image). I also sent them an infographic on the negative impact of poor customer service. But, I haven't heard back from them yet, nor have I received a refund.

Honestly, I was really disappointed with the service I received from Florists.com. I was hoping for a beautiful bouquet of flowers that my aunt would love, but instead, I got a bunch of dead flowers that I had to try and revive. It's frustrating when you spend your hard-earned money on something and it doesn't turn out the way you expected. I hope that Florists.com can improve their service and make sure that their customers are happy with their purchases.

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Florists.com Disappointing Experience with Florists.com: Flowers Never Arrived for Mom's Birthday

Florists.com is not a good company to order flowers from. I had a really bad experience with them when I ordered flowers for my mom's 93rd birthday. I placed the order two weeks before her birthday, but the flowers never arrived. I was out of the country at the time and couldn't contact their customer service for three days. This made my mom feel like no one remembered her special day. When I finally spoke to their customer service, they admitted that there was a mistake. The florist they assigned the order to was unable to fill it, and they never assigned it to another florist.

My mom lives in the Denver metro area, so there are plenty of florists to choose from. The customer service agent apologized and said he would make sure that flowers arrived that day. He also promised to call my mom and apologize for their mistake. However, when he called my mom, he said that the problem was because they couldn't reach me and that it was somehow my fault. This was really frustrating because it wasn't true.

It's been two days since the customer service agent promised to send flowers, but they still haven't arrived. I'm really disappointed with Florists.com and would not recommend them to anyone. It's important to choose a reliable company when you're sending flowers to someone special, and Florists.com is not that company.

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Overview of Florists.com complaint handling

Florists.com reviews first appeared on Complaints Board on Jun 5, 2023. The latest review Disappointing Experience with Florists.com: Shoddy Flowers and Incomplete Order was posted on Jun 24, 2023. Florists.com has an average consumer rating of 1 stars from 10 reviews. Florists.com has resolved 0 complaints.
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  1. Florists.com Contacts

  2. Florists.com phone numbers
    +1 (800) 356-7478
    +1 (800) 356-7478
    Click up if you have successfully reached Florists.com by calling +1 (800) 356-7478 phone number 4 4 users reported that they have successfully reached Florists.com by calling +1 (800) 356-7478 phone number Click down if you have unsuccessfully reached Florists.com by calling +1 (800) 356-7478 phone number 0 0 users reported that they have UNsuccessfully reached Florists.com by calling +1 (800) 356-7478 phone number
  3. Florists.com social media
  4. Laura
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    Jul 11, 2025
Florists.com Category
Florists.com is ranked 26 among 73 companies in the Flower Delivery category

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