JustFlowers.com
Reviews and Complaints

JustFlowers.com has proven to be a reliable choice for those seeking beautiful floral arrangements delivered promptly. One customer shared their experience of receiving a stunning bouquet exactly as pictured on the website, complete with a surprise Teddy Bear delivery later in the day. The recipient was overjoyed, highlighting the attention to detail and commitment to customer satisfaction shown by JustFlowers.com. This heartwarming tale is a testament to the care and quality that JustFlowers.com brings to each order, making them a top choice for floral needs.

I ordered flowers for my wife on Mother's Day and was told that if I ordered them within the delivery window that I would receive them the same which I did and right before 5pm I got a text message stating that unfortunately my flowers won't be delivered today but will be rescheduled for next day, but I didn't want them next so I canceled the order and I have called them to confirm my cancelation and refund process but haven't spoken to anyone yet.

I ordered 2 arrangements for Mother's Day specifically because their site CLEARLY stated that Saturday delivery was still available. Then on Saturday I received text messages saying delivery wouldn't be until Sunday. On Sunday, they said Monday. Mother's Day ruined, all because they lied on their website to get my business. At the time that I ordered, FTD was no longer taking orders they couldn't fulfill — because they are ethical. Not JustFlowers — they intentionally misled consumers and prevented us from finding an alternate way of celebrating our mothers. Please don't reward them with your business in the future.

I ordered flowers several days before Mother's Day to be delivered by Thursday, May 8th. They weren't delivered, so I was sure they would be the next day. Not delivered that day either. I called and they said that they would be there on Saturday, May 10th. So, I believed them, and no delivery on Saturday or on Mother's Day. I got a notification on Mother's Day about the delay, and I just got another notification today about another delay. I went to their website and cancelled the order, but I did not receive and confirmation of that, so it continues. THE WORST COMPANY I HAVE EVER ORDERED WITH.

Consider this a cautionary tale for anyone considering Just Flowers for their floral needs. I'm utterly dismayed by the abysmal service I received when ordering a funeral arrangement from them. Despite assurances, the flowers arrived late on 2/17/24 and looked nothing like the $250 arrangement I ordered. Adding insult to injury, the accompanying note was replaced with a cheap envelope stating a "greeting card shortage," containing a folded piece of printer paper. When I attempted to address my concerns with customer service, they argued that the flowers delivered looked like a cross, despite photographic evidence I provided. I requested to speak to a manager to address this, but instead of assistance, I was put on hold, only for the representative to hang up on me. Upon calling back, I once again had to leave a voicemail. This matter remains unresolved. Contacting the company is nearly impossible; after enduring 5-minute hold times, calls are consistently redirected to voicemail. Save yourself the trouble and avoid Just Flowers at all costs. Their lack of competence and empathy is shocking and unacceptable.

When selecting the unsubscribe option from email body and being directed to their website, I kept receiving spam emails after unsubscribing. When selecting the unsubscribe option again and choosing the unsubscribe and file complaint option on their website, it seems that the email spam rate actually increases from a spam email every other day to several spam emails everyday.

They refuse to let you unsubscribe from their SPAM. I've gotten their spam emails for years and on numerous occasions attempted to unsubscribe, but obviously their unsubscribe page doesn't actually do anything. I never signed up for their junk in the first place. Half their emails doesn't even include the unsubscribe link.

I've also filed a complaint to FCC on two occasions now, and about to start a 3rd.

placed a order on July 21st I paid $60 for the plant, express delivery 4.99, a handling fee of 5.99 and a shipping fee that I was told absolutely nothing about of 25.99 nor was it anywhere on the website that I would be charged an extra $25.99. What was sent was a crap Poor Pitiful Peace Lily that came nowhere even close to what I had ordered. It did not get to the to the visitation on Friday as it should have for the express delivery which was extra then Saturday morning they called me and said they needed an extra $20 because the place they ordered it from could not deliver it and I had to pay the new florist an extra $20. I told them no that was their problem they had to pay that I was not paying them anymore money. I told them I wanted my $25 back for shipping and handling that was not disclosed to me at the time I ordered or anywhere on their website is it disclosed and they said they would credit me $5! $5 really $5 are you serious then they went to $10 off of my next order haha there won't be a next order. I want a full refund of 96.95 that I paid to have a gorgeous plant delivered on Friday that did not get there until Saturday and was definitely not what I ordered. This is a total scam thought it was a reputable place definitely not do not order all I'm asking is the money I spent to be refunded to my account

I was promised same day delivery on Sunday 7/9/2023. Order was not delivered and no update from customer service.

I called on Monday 7/10 and was told they could not make the delivery on Sunday and have rescheduled for Monday delivery before 4 pm.

At 6 pm I was called and told they were unable to make the delivery, but for an additional $26 they could guaranty the delivery for Tuesday 7/11/2023.

When I asked to cancel my order and refund my account, I was offered a $7 discount but would still need the additional $26 for delivery.

I'm absolutely disgusted with the lack of care this company has for customers.

Never again will I do business with justflowers.com

If you're looking to send flowers to Canada, I'd advise you to steer clear of JustFlowers. I made the mistake of not reading the reviews on their website and ended up regretting it.

I ordered flowers for a friend's birthday and was promised they would be delivered the next day between 9am and 6pm. However, I received a call after 6pm the following day saying that they couldn't deliver the flowers because of the specific type of flower I had chosen. They promised to deliver the next day and include an apology note for the delay. I was annoyed that they hadn't contacted me earlier so I could make alternative arrangements, but I decided to give them the benefit of the doubt.

The next day, I received another call after 6pm saying that the address was too remote for their delivery and asking if there was another address they could deliver to. I was frustrated that we were having this conversation two days after the promised delivery date. When I asked where they suggested delivering the flowers, they suggested a city that was 35 minutes away from the original address. I pointed out that it was ridiculous to expect a 73-year-old senior in a seniors' home to travel that far to pick up her birthday flowers. The customer service representative said she was just trying to find a solution, but I was fed up by this point. I asked for a refund and cancelled the order.

To make matters worse, the prices on the website were misleading. I chose the deluxe package, which was supposed to cost $59.95, but I was charged $69.99 plus a $5.49 handling fee and a $17.98 shipping and service fee, all in US dollars. I didn't even realize this until later because the confirmation email was unclear.

Overall, I would not recommend JustFlowers. They're one of those shady companies that give online businesses a bad name. It's worth paying a little extra to use a local florist instead.

I recently ordered some flowers for my daughter's best friend who was having surgery. I placed the order on Sunday, July 21st and requested that the delivery be made after 2 pm on Monday, July 22nd. However, when I called JustFlowers on the 22nd at around 5 pm to check on the status of the delivery, I was told that the order was with the florist and ready for delivery, but they had until 6 pm to deliver them. Unfortunately, the flowers did not arrive by 6 pm, so I called JustFlowers again and was put on hold for over 30 minutes while they checked on the status of the order.

I spoke with several people, and I can't remember who told me what, but I was eventually told that the flowers would not be delivered as promised on the 22nd and that they would call me first thing on Tuesday, July 23rd. I was not happy about this and immediately sent an email to express my disappointment and frustration.

The next morning, I called JustFlowers again to inquire about the status of my order, and I was put on hold once again. Eventually, I spoke with a supervisor named Dean, who told me that they would cancel the order with the first florist and push it to another local florist. He offered me a $10 credit for my troubles and said they would apologize to my daughter's friend for the delay.

I called back later that day to check on the status of the delivery, and I spoke with a corporate manager named Jason. He explained that the first florist couldn't fulfill the order, so they had to switch to another florist. He assured me that the flowers would be delivered that day and gave me his direct number in case I wanted to check on the status.

At 4 pm, the flowers still had not been delivered, so I called Jason's number and asked to speak with him. The person who answered was not very friendly and only said that she would give Jason my number and he would have to call me back. Eventually, Jason did call me back to confirm that the flowers had been delivered at 3:45 pm.

While I was glad that the flowers were finally delivered, it was frustrating to deal with all the hassle and stress. In the end, I learned my lesson and will probably order directly from my local florist in the future to avoid any similar issues.

I just put in an order with JustFlowers for a bouquet to be delivered today for a family member's passing. I didn't check any reviews before placing my order, but their website and email confirmation said that the flowers would be delivered today. However, just 30 minutes later, I received another email saying that they couldn't deliver today due to a delay, but they would try to deliver it tomorrow. I was really upset because the delivery had to be today, and they still charged my credit card even though they had to call two other shops to fill my order, and both said they couldn't do it until tomorrow. I asked why they couldn't cancel the order, but they said it was their policy. I thought that if they couldn't deliver, they would refund my money, but apparently not. I won't be using this company again, and I'll be telling everyone I know to stay away from them too. They don't even deserve one star, let alone zero! DO NOT USE JUSTFLOWERS.COM!

Since I posted my review, they called me hours later to go over their "cancellation policy" and see if I agreed that I saw the information on their website and email about cancellation. The email I received said that they couldn't cancel an order once it had already been sent out to a florist delivery, but my order had only been placed 30 minutes prior, so it was still possible to cancel. I asked for a cancellation and refund multiple times, but they said that the area where my delivery was going was a remote area of 25 miles away, and they didn't just make deliveries like that. They said they would deliver it the next day when they had deliveries going in that direction. To me, that sounded like they might not deliver it until five days later, depending on their delivery schedule. They said it wasn't like "ordering a pizza online." I was really frustrated because they charged me a delivery fee, but they were holding my delivery until it was good for them, even though I had requested and paid for it to be delivered today. The person who called me even demanded to know if my delivery was for a service, which was none of their business, so I hung up. Later, I received an email offering me a $10 credit on my credit card, but I didn't respond. Then, I got another email saying that a manager was going to look into it. It was already 10 PM on the East Coast, and the delivery had to go to the West Coast, so there was no way it was going to be delivered tonight. Nothing is going to make it right except a refund. I called American Express, and they said that companies can't charge a card and then not deliver on the contracted date. I saw in other reviews that this has happened before, so I think the Better Business Bureau needs to know about this company.

My experience with JustFlowers was absolutely terrible. I ordered a bouquet for my sister's special occasion, and what she received was nothing like what was advertised on their website. The bouquet was supposed to have over 7 roses and multiple other flowers, but my sister received only THREE old, fully opened roses. I was extremely disappointed and contacted the company immediately, sending them a photo of what my sister received. FOUR people, including a manager, kept apologizing, but they didn't do anything to rectify the situation. They contacted the local florist and told me that the bouquet was "filled to value," but that was a blatant lie. If you advertise a $60 bouquet on sale for $40, you should send something that is worth that amount, not something with only THREE roses and a few mums and carnations, not even in the same colors.

I have been ordering flowers for 30 years from many other florists, and I have never had such a terrible experience as this. I have used several florists in the area and had lovely, full bouquets for the same amount of money, even for less. I thought JustFlowers would at least have another bouquet sent or offer a full refund, but they only offered me $5 toward my next order. Why would I order again after this experience? When I told them I was going to write a review, they offered me a $10 refund, like they were trying to pay me not to write a negative review. After a few phone calls, emails, and sending them the photo of the bouquet hours after it arrived, I was done. As far as I'm concerned, they practiced false advertising. They advertised a sale item "as shown" and sent half of that item and then said it was "filled to value." Yeah, to a $20 value...

It took too much time out of my day to end up nowhere. After my experience, I would be willing to pay to spare someone else from spending their hard-earned money on a skimpy, embarrassing arrangement. You send flowers for special occasions, and they are already overpriced. But when you have to explain and explain why these two photos do not match, why it's false advertising, why 3 old fully bloomed roses and 6 small mums or carnations do not equal a $60 bouquet, especially not in Small Town, America, to the managers, etc., who can see with their own eyes how different the arrangements were, then it costs a lot more than wasted money and an embarrassing bouquet.

I spent a lot of time trying to place the order, and the website wasn't working, so I had to call. The representative was nonchalant about it, but I wasted time trying to get it to work, only to find out that it just wasn't working. Then, it took a long time to place the order, and they never gave me my final cost. The whole thing took way longer than I anticipated, so I just wanted to get off the phone and get on with my day.

In conclusion, I would not recommend JustFlowers to anyone. Their false advertising and terrible customer service are not worth the money or the time. Save yourself the trouble and go to a local florist instead.

I'm giving this company a ONE star rating because they don't even have the option for ZERO stars! Let me tell you, this company operates under multiple names and will contact you under different entities. I ordered from flowerdelivery.com, but when I complained, I was contacted by justflowers.com for customer service.

The arrangement that was delivered was a complete misrepresentation of what I ordered. It was so small, it looked like a basket you would put on your dining table for Thanksgiving. It wasn't even as big as the "Standard" option for the arrangement I paid for! I understand substitutions, but this was ridiculous. I could count the individual flowers in the arrangement, and none of them were the flowers listed for the arrangement I ordered. I was supposed to get orange snapdragons and carnations, bright yellow spider mums and daisy pompons, but instead, I got a sad little arrangement with barely any flowers.

When I contacted customer service, they gave me the runaround about their policy allowing substitutions. But seriously, all of the flowers? I went to the florist they used and found out they had carnations in many colors. When the company called me back, a manager tried to say that the arrangement I ordered only had blooms in the front. She even asked me to get a picture of the back of the arrangement to prove her point! What kind of tacky, classless request is that? These were funeral flowers, and I wasn't going to ask the grieving widow to take a picture of the back.

What I can tell you is that the standard version of the arrangement I ordered had 48 blooms, and the premium version was supposed to have even more. But what I got was a measly 7 blooms on the front and sides. I'm sure there were only 2 or 3 in the back. These are the facts, people!

I think this company tries to underbid other companies and then uses the substitution clause to make the arrangement more economical for the florist. And to add insult to injury, they only offered me a $10 credit. That's just ridiculous.

So, if you're thinking of ordering from this company, beware of their unethical business practices.

Just Flowers is the worst floral company in America, hands down. I wouldn't recommend it to anyone, and I certainly won't be using it again. I ordered a bouquet of flowers to be delivered on Thursday, September 7th, and my order was confirmed via email. However, later that evening, I received another email stating that the delivery couldn't be made and that it would be made the following day. Needless to say, I was not pleased.

The people at Just Flowers are completely unqualified and inept. When I called to complain, they told me that they would call the recipient and explain the situation. Why would they do that when 99% of flowers are sent as a surprise gift? It's unbelievable. They offered me a $7 discount for my inconvenience, which was insulting.

After speaking with several people who were completely clueless about customer relations, I finally spoke with a supervisor named Jill. She was just as bad as her subordinates and offered me a $10 discount, which was already supposed to be applied to my order according to the website. The shipping and handling charges were also outrageous, but apparently, I didn't ask about them. The order taker was more interested in selling me chocolates and upgrading my order.

Today is Friday, September 8th, and I called to see if the flowers had been delivered. I was put on hold for over 15 minutes before hanging up and calling another number. I spoke with Jill again, and she kept me on the phone for another 10 minutes while she called the store. She finally informed me that the flowers would be delivered between 3 and 6:00 p.m. Why not first thing in the morning? Who knows. All I know is that I've heard the word "apology" more times than I can count.

I have no idea if and when the flowers will ever arrive, and I almost don't care anymore. My intention was to surprise the recipient who just returned home from surgery, but that's clearly not going to happen. If Just Flowers management is even remotely concerned about customer relations (which they clearly aren't based on all the negative comments I've read), they should resign immediately. In my experience running companies, I've learned that if an employee is inept, the problem is with their boss. Either they weren't properly trained, they weren't qualified, or they weren't motivated. Just Flowers gets absolutely NO STARS from me, and I hope it goes out of business before it frustrates any more potential customers.

I recently had an experience with JustFlowers that left me feeling disappointed and frustrated. I wanted to surprise my wife with a beautiful bouquet of flowers delivered to her office on a military base. I did my due diligence and confirmed with a JustFlowers representative via online chat and phone call that they could deliver to the base. I even provided the address, which listed the base's name, and specified that they would have to go through security. Both representatives assured me that they could make the delivery. I also found a site specifically for the base on JustFlowers.com.

However, when the end of the day came, I had heard nothing from my wife. When I got home from work, I found the flowers outside my door. It turns out that JustFlowers had called my wife before attempting to deliver the flowers and said they couldn't get on base, so they got our home address instead. When I complained to JustFlowers, they apologized but only offered me $5 off the delivery fee for the inconvenience. I told them that $5 was insufficient, but they didn't check with the florist first.

After a week of waiting, I emailed again, but every email was met with a generic response informing me that my concern had been sent to a manager. They even called and hung up before I could answer. When they finally emailed me back, they said they were unable to get a hold of me, even though I had not received a single voicemail or text message at that number from anyone at JustFlowers. I finally spoke to a manager, but he was unable to pronounce my name and insisted that the best he could do was $10, then $15. I settled on $15 because he swore up and down he could do no more. I still have a PayPal claim pending, and I hope that it makes a difference.

To make matters worse, the flowers looked terrible. I understand that sometimes flowers don't look exactly like the picture online, but these were far from it. I wish I had checked the reviews before ordering from JustFlowers. I would have spent an extra $5 or $10 somewhere else.

In conclusion, I do not recommend ordering from JustFlowers. They promise on-base delivery but fail to deliver, and their customer service is lacking. The flowers also looked terrible, so it's not worth the risk. Spend a little extra money somewhere else and save yourself the headache.

I gotta say, I had a pretty bad experience with JustFlowers. I ordered some flowers for a friend's funeral and visitation, but on the day of delivery, I got a call saying they couldn't fulfill my order and offered me a green plant instead. I wasn't too thrilled with the options they gave me, so I asked them to cancel my order. But then they told me they couldn't refund my money, and offered me some small discounts instead. I was so frustrated, I just wanted my money back and the flowers delivered. After a lot of back and forth with people I could barely understand, I finally got to speak to a supervisor who agreed to cancel my order and refund me.

But then, later that day, I got a call saying my flowers had been delivered from JustFlowers. What?! I had cancelled my order! Turns out they found another florist who could fulfill my order, but I had already ordered from a local florist by then. And to make matters worse, I was charged by both florists! When I called JustFlowers to complain, they said there was nothing they could do since the order had already gone out for delivery. But that was their mistake, not mine! I demanded my money back, but all they could offer me was a 50% refund. I was so angry, I wrote a bad review on BBB and told them I would never use them again.

It's just so frustrating when a company doesn't communicate properly and doesn't take responsibility for their mistakes. I spent a lot of money on this order and the next one, but I won't be using JustFlowers again. And I'll be sure to tell everyone I know not to use them either. I'm still waiting for my refund, but I hope they learn from their mistakes and improve their customer service in the future.

I recently ordered a centerpiece called "Very Merry Christmas" from Just Flowers as a gift for my friend. I chose this website because it had a high review rate. The flowers were delivered on Friday, December 20th, but I had to fight with the company to send the exact order until Friday, December 27th. The order was $89.00, plus $6 and something for taxes, plus $17.98 for Shipping/Service fee which added up to a grand total of $114.00! However, the arrangement my friend and her husband received was not worth the price I paid. It may have added up to between $30 - $40.00.

When I saw the picture of what my friend received, I was angry and called Just Flowers to complain. The representative told me to send a picture of what we received and we would get called right back. However, we did not get called back, so I called them again. The other representative looked at what I sent and told me that the arrangement "looks nothing like" what I had ordered.

The next day, the local florist who filled the order called us. We were told that there were no red lilies to be found in that State at the time, their suppliers did not have the candles needed to fill the order, and Just Flowers did not pay them the $17 service/delivery fee. So, they took it out of the $89.00 and filled the order to the $72.00 price. The representative did not understand why we were so upset and said, "Everybody loves our flowers."

After talking with this representative, I emailed Just Flowers and told them what had been said. Just Flowers called us and said they would talk to the florist. The florist told Just Flowers they did fill the order to the full $89.00, but they could not get the right flowers or the right candles, so they filled it to "the best of their ability." So, Just Flowers told me that the florist filled the order and everything was fine.

After yelling at them for two days (one day being on Christmas), my husband and I were offered a $30 credit to be used on our next order. However, I told them, "forget it! We will never use your company again!"

The Friday after Christmas, my friend and I were Skyping to talk about each other's Christmas experiences when my friend received a phone call. She did not know the number, so she let it go to voice mail. Leaving a message was the local florist who had "filled" the order. The representative was telling my friend that I had received a $20 credit and all was good and was laughing saying the floral company could not get red flowers or the right candles! I told my friend she was lying, and I will never do business with that florist.

People who live out of state from friends or family really depend on sites like Just Flowers to make their special occasions memorable. In my opinion, it was Just Flowers' responsibility to see that the arrangement was done right. If that florist could not fill it, they should have contacted another florist or told us they could not fill the order, and we would have gladly ordered something else!

Also, in my opinion, if a local florist wants to do business with a bigger franchise, then that florist takes on the responsibility to fill the orders as close as they possibly can. If not, tell the franchise they need help in filling it or they cannot fill that particular order.

The only reason I clicked on one star is that I had to rate this site, but there is no rating for zero.

I gotta say, the folks who answer the phones at JustFlowers are real sweethearts. I feel bad for 'em, havin' to deal with this terrible company. My daughter had surgery on January 6th, and that same night I ordered the "fashionista chic" bouquet for her. But she didn't get the flowers for a whole five days! All they did was send me emails, and when I called 'em up they'd say the flowers would be delivered the next day, but they never were. And that's not even the worst part. One of the last emails I got said that they couldn't get the flowers I wanted, so they were gonna try to put in some pink and yellow roses and white chrysanthemums, and the balloon I paid extra for wasn't available so they gave me a refund. But it was too late to cancel the order by then, 'cause they never bothered to call me and the flowers were already on their way. They didn't even think about the time difference between my state and hers, so they kept callin' too late and all the florists were closed. The phone folks told me that someone forgot about the time difference at the company. Long story short, my daughter finally sent me a picture of what she got, and it was basically a $25-$30 bouquet that I coulda bought at the grocery store. I paid $60 for a premium bouquet that they said they'd upgrade for my trouble, but they didn't. The vase was different, the ribbon was different, and most of the flowers were different. There were only 3 red roses and a couple yellow ones, and the rest was all green filler. I coulda just picked this up at the grocery store and mailed it to her, or had someone in Indiana go get one and put it in a crappy vase. When I complained and showed 'em the picture, they only reimbursed me $10 for the balloon and the inconvenience. I spent $83 total, and they only gave me $10 back! I'm so disappointed, I can't even... My daughter got flowers from everyone else with no problem, but her own mother couldn't get her flowers after her surgery. I even talked to the manager, and he was just combative and wouldn't listen to me. He kept talkin' over me and tellin' me it was my fault for not cancelin' the order. But they never even tried to call me, even though they had my phone number. They just kept emailin' me, like I check my email 24/7. By the time I called 'em back, it was too late to cancel. If you want someone else to pick out flowers for you and charge you whatever they want, and deliver 'em whenever they want, then go ahead and call these folks. But if you want to get what you paid for and get it to your loved one on time, DO NOT USE THIS COMPANY.

Ordered 2 arrangements to be sent to my mom and my husbands mom on Mothers day. Neither were delivered on Mother's day. How embarrassing and our mothers were very hurt when they didn't receive anything! We didn't know they hadn't received anything so they just went without. Justflower is completely incompetent and they never rushed to rectify the issue nor was the arrangement(s) that were delivered days late look ANYTHING like what we ordered/payed for. No offer to refund some or all of the money we paid for a service we did not received on the delivery date ordered or the arrangements in the photos. NEVER USE JUSTFLOWERS. Now I'm getting calls from people over seas with an accent I can't understand and the connection is bad. I'm so over the whole experience and I will never ever use JustFlowers ever again! Extremely poor customer service!

An order for my wife placed with Justflowers.com, on 5/9/23 for delivery on 5/11/23
The display as prepared by Shaw's Canton was fantastic. The problem is the delivery service, as required by Justflowers.com is called 'Roadie'. I believe its a unit of UPS.In any case the driver delivered my wifes order some 15 miles away in a different town, & street addres not even close. I will note here that the flourist warned the driver that there were 2 "Barbara" orders anf to be careful. Well he botched it. The 1st stop was my wife and he delivered the wrong order, about noon an 5/11/23

The store called the delivery service and they promissed to fix the issue that day. (The store was called by 1 pm on 5/11/23.)
I guess the driver refused. I had to spend an hour and a half doing the exchange at an elderly housing facility the next day. JustFlowers.com declares that this was considered a good delivery and will not compensate for the screw up.In addition they are telling Shaw's that its all their fault. For days I have numerous texts and calls with JustFlowers.com, including managers. Their policy is that the situation meets their delivery policy and they would only provide a $7 credit on a $87 order.

I ordered flowers and balloon to be delivered to my daughter who is away at college for February 14, 2023. I wanted to do something special for her because she suffered a major loss a few months ago. The flowers never arrived. Call Customer Service was initially told florist said flowers were not delivered, when asked for a refund was told she was having difficulty hearing florist when call

and in the same breath the customer service rep told me unable to reach florist. So many lies not sure what to believe, but the fact remains flowers were never delivered. Asked if I wanted a Valentine Day arrangement delivered 4 days later. Really. Unprofessional on so many levels. Was never called or emailed about flowers issue with delivering flowers. Now being told someone will call me regarding refund.

On Sunday, January 29, 2023, I placed an order for flowers to be delivered on Tuesday not Monday to be delivered to a friend who is in a Rehab hospital in Yuma, Az, order # 9684843 .

This afternoon, I receive an email that there is an additional delivery charge. I had completed my research and understand Yuma is not New York City. I than receive an email at 8 pm EST that the order was not delivery and they would 'attempt' to deliver the flowers tomorrow.

I provided Just Flowers a larger window for delivery, paid and additional fee and then I am told 'maybe' they can deliver the flowers tomorrow. I am contacting my credit card company to see what recourse I have.