I ordered flowers on 1/18 for delivery on 1/23. I paid an express fee to have it delivered by noon because my mom was going to be out in the afternoon.
My mom called me late Saturday night (1/23) to state she did not receive the flowers. I called Just Flowers on Sunday, 1/24 to complain. They said they can't do anything until the local florist gets back to them. They said they would call me back. They did not. I called later in the day on 1/24 and told them that my mom got a call from the local florist saying they couldn't deliver on Saturday and if she wanted the flowers today. She said no and that she wanted a refund. The rep again said that they said they still need to confirm with the florist (the rep would not release the name of the name of the florist to me) but they claim the florist was CLOSED on a Sunday (I told her that's impossible since they called my mom on Sunday) and that someone would get back to me. No one did. I called TWICE on Monday, 1/25 and was told that the florist is claiming they DID deliver it and that they had a delivery log. I asked to see the log and it was emailed to me. It stated that the flowers were delivered at 4:10pm and there was a signature. Except...it wasn't my mom's signature. Whoever forged it spelled my mom's first and last name wrong. Terribly wrong. Also...my mom was at dinner at 4pm so there's no way it was delivered. The customer service rep kept insisting that it was delivered and I said it wasn't. So the rep did NOT believe me. Fast forward to Tuesday, 1/26. I called my mom's community club house and spoke to the manager. I asked if there were any deliveries made around 4pm. She said a local florist, FLOWERS TO GO (West Palm Beach) tried to deliver at 4:15pm BUT the it's a gated community and no one is allowed in to the community if someone was not home. So according to the community manager and the security guard, FLOWERS TO GO was denied entrance. I called Flowers to Go and spoke to Felli. She stated that they did NOT deliver the flowers on Sat. She confirmed that they were denied entrance. She also stated that she called my mom on Sunday (my mom already told me this) and said that they couldn't deliver the bouquet. So...why did Just Flowers claim the flowers were delivered when the local florist admitted to me AND my mom that they weren't? Who forged my mom's signature? Where did these flowers go?? Why didn't Just Flowers believe their customer?!!! I kept saying it was not delivered and the rep kept saying "well, the florist said it WAS delivered" essentially calling me a liar. After 5 calls to Just Flowers, my money was FINALLY refunded. I will never ever use them again.