Do not buy here, It is the worst service online ever!! I ordered 12 red roses for Mother's Day. I paid delivery time 12 -5pm. Flowers were delivered almost 9 pm and there were 8 red roses and 4 yellow!! What on earth some serious company would do that. Customer service doesn't work, they tell you to send email to [protected]@bloomex... but They never reply you. The guy on the phone doesn't have any good response.
Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would be a nice surprise for them to show up at her work. Well, it WOULD have been, had they actually shown up. I paid extra for a morning delivery, which should have got them there by noon. My wife left work at 4pm, empty handed.
The customer service is the pits. They're very vague and their answers are not consistent. One person told me that once the delivery person is out for the day, there is no way for them to track where they are. Another told me that he'd spoken with the delivery driver shortly before and that "they were on their way". No specifics about times.
I wish I had googled them before ordering. I normally do that before all online orders and it looks like the lapse in judgment cost me. From everything I've read, it sounds like I'm going to have a hell of a time getting my money back.
It's funny, their site states a 99.7% satisfaction rate, yet I am unable to find a single online recommendation.
I ordered several separate orders from Bloomex, to my wife, mom, and mother-in-law. I ordered 3 days in advance, knowing that Valentines Day is one of the two busiest days of the year for florists. Of the three, only one order arrived on time. However, the roses started falling apart as soon as my wife carefully lifted them out of the box. The tips of the petals were all black, and the other green/white foliage in the bouquet looked like it had been swept up off the floor. It's now the evening of the 15th, and the other 2 orders have yet to be delivered, even though they were scheduled for the 14th, and the website says "Confirmed".
I sent photos as required by their return policy, waited on hold for half and hour only to be cut off, left several messages, and emails too. Nothing. I expect they are busy dealing with thousands of other suckers like me who are unhappy with their purchase.
I will be visiting my local florist next occasion, and recommend that you do too, or at the very least try a different online florist.
Good Luck !