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Bell Mobility / overcharged

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Bell Mobility
Today I received a bill from Bell Mobility for a cell phone # & account that I canceled 1.5 months ago. The bill is for $60.00 - so I called customer service. I am aware there is a cancellation fee, but also a bill on top of the $100.00 cancellation fee? I talked to a rep who told me about 5 times that I signed a legal contract - she really stressed the word legal like maybe I didn't know what it meant. I said I didn't think it was fair that I also have to pay for a month where I had no service from Bell Mobility - of course she was very calm and made me feel like I was an idiot. I asked to talk to her supervisor and she said it is a waste of time because she will say the same thing. I said I would still like to. She put me on hold for a very long period of time and then came back on the line and said she had the supervisor on the line and do I still want to talk to her even though she told me she would say the same thing and I said yes. The supervisor came on and of course one of the first things she said to me (and repeated at least 2 or 3 more times) was that I signed a Legal contract. I said I know you can do whatever you want and she in plain words told me that if I was still a customer that they would help, but because I am with the competition now, they will not do anything at all for me - I stressed to her the fact that I was with the company for many many years, paid a crazy about of $ to them and that I was never late on a bill. She said it doesn't matter. The reps know that we basically can't do anything and that we are at their mercy. I told this rep supervisor that she is being added to my long list of reasons why I am leaving Bell Mobility - poor customer service and unfair charges. I really am frustrated with them and feel very bullied. Of course I will pay because I don't want my credit affected - they know that.


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N  24th of Sep, 2011 by 
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you can get any fee or charges waived by asking to speak to CRA, even if they are valid usage charges. You may not get CRA if you ask for a supervisor, that might only get you a more experienced representative...just keep asking to escalate until you get to CRA to get anything waived. they can even send you out a free demo phone sometimes.

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