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Customer Service

160 Elgin St.
Ottawa, British Columbia
Canada - ONK2P 2C4
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Complaints & Reviews

confused billing

To Whom It May Concern:

I had service with you only for three moths from July 15 until October 13. I had to change my phone provider because of your confused billing. I used to have a phone with you before and I had the same problem. I paid you $26 on Sept. 15 and $55.72 on Oct. 16.

I think I do not own you any more money and please stop sending me the bills. I had some charges over $9, which had been clarified with Lorna ID number 8952.

I already send you a couple letters asking for clarifying this account and do not send me any more bills because I do not own you money.

If you have any questions please call me at [protected].

Krystyna Szymanska
24 Greendust Crt.
L6S 5K2 Brampton

  • Eu
    Eugene Zimmer Aug 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I tried to fax you Fax # 877 421 8273 however this number kept busy all day which is impossible for us to reach so can you give me best way to fax you on time where I want to sent you 4 pages for you to view our complaint.

    Answer as soon as possible

    0 Votes

unfair disconnection fees!

When I changed my Bell dial-up internet services for Bell high-speed internet services approximately 3 year...

poor service!

I wanted to share my disappointment and dissatisfaction with the "service" provided by Bell Canada. My husband and I relocated to Canada almost one year ago. On arrival, we decided to each get cellphones rather than a landline. We visited the local Bell World store and bought two exact same cellphones, with the exact same cellphone plan. We were also "talked into" buying the extended warranty, as the representative told us that it covered all screen damage and, in his words, the screen would definitely be damaged before the 3 year contract was up. Initially, I had no issues with my phone, but my husband had problems with dropped calls and no reception from day one. He persevered, figuring that maybe it was the area he was in. Nine months after buying our cellphones, my husband was unable to get his screen to come on and took it into the store for repair. He was told that the phone would be sent away and it would take 4-6 weeks, but if any evidence of physical damage was discovered then he would not be covered. He was also told that, although he was covered for a loaner phone, there were none available. He was not happy, but agreed to have it sent out for repair and go without a phone - even though he still had to pay the monthly bill for a phone he couldn't use. Five days later, I discovered the exact same problem with my cellphone - the screen would not come on. I went to the Bell World store and was given the same information as my husband, but refused to leave without a loaner phone. Miraculously, they "found" one and I at least had a phone to go on with. My husband's cellphone was repaired and returned after 5 weeks and was covered under the warranty. However, after 6 weeks I called to inquire about my cellphone and was told that it was not covered and would cost me $120 to have it repaired. How can this be, when we had the same warranty and the same problem with the phones? More to the point, how can they justify selling phones that break down, with the exact same problem, after only 9 months? What makes me even more mad is the fact that we were specifically told that the warranty WOULD cover such issues. I have told Bell that I will not pay to have the phone repaired, so it looks as if I will be stuck with a phone that I can not use, but have to pay for. I will NEVER be a Bell customer again.

  • Sa
    SANTO FICARA May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    BELL CANADA SUCKS FOR CUSTOMER SERVICE THEY UNDERSTAND POTATOES FOR TOMATOES THEY SUCK BIG TIME I WAS DISCONNECTED FOR CHANGING FOR A COMMERCIAL ACCOUNT AND THEY CANCELLED MY RENDER VOUS AND...ALL ### ...

    0 Votes
  • Sa
    SANTO FICARA May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    GO GO ROGERS THEY ARE AWSOME SERVFICING DEPARTMENT

    0 Votes
  • Sa
    SANTO FICARA May 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    CUT MY LINE AGAIN BY ERROR THIS LOST ME CLOSE TO 10 000.00$ OF BUSNESS TODAYBELL REALLY NEEDS TO IMPROVE CUSTOMER SERVICE THEY ARE ALL INCOMPITANT THERE AND HEARD THAT ROGERS IS GOOD SERVICE .WELL LOOK FOR AN ADD IN NEWSPAPERS THAT A COMP[LAINT I WILL PUT UP FOR MONTREAL BELL USERS SOON .BELL A REMINDER YOU SUCK IN CUSTOMER SERVICE.

    0 Votes
  • Ra
    rapunzal5 Dec 18, 2010

    I just want to be able to have someone speak clearly and with good English. I don't care about 'slight" accents, but please, if you are going to converse by phone, speak clear English.
    Also, if you are having hearing issues, this makes it so much more difficult and frustrating.

    0 Votes

selling my tel. number, so i am harassed constantly!

How is it that I was given a new, unlisted number by Bell Canada, and before my mom and dad even had it, a Welcome Wagon rep called me up and knew me by name? Then the telemarketers started calling within a day or two... and it's been a horrific onslaught ever since! And none of them identify themselves, never allow you to take their number off their lists, and are rude as well!

We should ALL start emailing a copy of this complaint to the following email address at Bell about 25 times a day each... bog down their systems, and don't stop until they agree to remove our names from calling lists!

Try copying and pasting this message and emailing it repeatedly every day to the following Bell email addresses:

bell.[protected]@bell.ca
[protected]@bce.ca
[protected]@digitalvoice.bell.ca
[protected]@computershare.com
pierre.[protected]@bell.ca
paolo.[protected]@bell.ca
jacqueline.[protected]@bell.ca
corporate.[protected]@bell.ca

  • Mi
    michael sabourin Nov 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have just received an e-mail telling me that Bell Canada owes each land-line customer $74.27. In windsor alone that is more than $ 8 million.

    Let Bell know that you deserve & want your refund!

    0 Votes
  • Ja
    Janet holman Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had a cell phone in Nova Scotia and when I moved to Ontario in May, the Aliant office in NS, told me just to have my number changed here and my plan would continue as was set up. Bell Canada took over Aliant but I was told by Aliant they would honour all outstanding plans. Now, mid July, I'm told that plan is cancelled and I no longer have cell service...cut off just like that! I'm told that I have to get a new phone and cell service at a more expensive monthly plan. Also, the $205 credit I had with Aliant will not be paid...Bell has stolen my money! They won't even credit the new plan with the my money that is owed to me. What thieves! I can't get past the incredibly annoying automated "Emily" so I had to lie and tell her I was a new customer in order to get a live person to talk to. While half way through my complaint I got put through to another agent and that agent cut me off half way through my speel to them, so I had to go back through the whole annoying thing again. I am switching all my services, home, cell and internet to Rogers.

    0 Votes
  • Ja
    JaneDoe Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    1-939-720-9834
    August 7, 2008 10:41 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was incorrect.

    1-938-697-2160
    August 7, 2008 11:30 AM, received call at home, no message was left. When I returned the call later that night I was advised by a recorded operator this number was out of service.

    613-232-9826
    August 12, 2008 2:45 AM !!, received call, When I answered the other party hung up.

    This morning looked them up on 411 and could not find anything. So I typed the number in Google and found that this number has been used to obtain addresses, and perhaps conduct scams. I'm sure there are other numbers out there. Why are they allowed to use local numbers to do this?

    Report fraudulent numbers to Bell. I can't find a website to report this to.

    0 Votes
  • Pe
    Peter Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Aliant owed me $75.00 and Bell wont credit my account. .. Bell the worse company I've ever had to deal with... I will never do business with them ever again. I will disown any of my children if they do business with Bell. If you work for Bell I hope you all lose your crappy jobs. My friends are all experiencing similar issues... one of them works for Bell and he hates his new company.

    I am waiting for a Nova Scotia class action law suit so I can get some satisfaction!

    0 Votes

unsolicited calls

Without prejudice

Bell canada continues to align themselves with the telemarketers, all in the name of "profits" and are now routing their unsolicited calls for a fee thru various third world countries, and simply refuses to address to many grave concerns of their own paying customers here in canada.

The canadian government is still sitting on their # deciding what to do about this continued and growing problem on privacy invasion by the big corporates like bell canada and their affiliates who willingly allow it to happen, freely giving customers' lists/numbers to theses various marketing "leeches" to use as they please, all for a tidy profit to bell.

None of my calls or complaints has gotten any satisfactory answers from bell canada (Bce), my very own telecommunications provider, but yet they gladly ask that I pay a hefty fee to stop (Call blocking service) this nuisance what they themselves are encouraging for their own greed. It is a monopoly that must be stopped!

Please help... Stop these calls at all times of the day and specifically in the evenings when I need some peace and quite time.

Thank you.
Z. Tony rahim
E & o. E

  • Ma
    mama_mia Aug 16, 2010

    I call it harassment and threaten the caller every time wishing to speak to a supervisor to no avail. As soon as you ask for a supervisor they hang up. CHICKENS!!! Once you ask them to place you on the do not call list they are legally bound in Canada not to call you, but sadly they don't get that. Sad part, I will never go back to Bell after the way I was treated many years ago. As a young single mother, I had a sitter that called a psychic line for a total of $789.99 for the one call. First asked to have the call removed from my bill to no avail. Then tried to make arrangements to pay it off as I could afford it and still they hounded and harassed me until it was paid off. As a young military private at the time, I could hardly afford to pay for my car and insurance let alone a bill like that. I refuse to even use a Bell pay phone, and they will never ever get one red penny from me ever again even if they were the last providers on the face of the earth, I would go without. And they still call telling me what a valued customer I was and send me letters asking me to return. But that's okay because they are losing money on postage. I figure another 70, 000 letters will make us about even. Rogers is actually no better. What ever happened to Shaw, they were a really customer orientated provider????

    0 Votes

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biggest doesn't mean the best!

I hope that this will bring closure to something that has been annoying me for the past two years .

I owned a Motorola Flip {Pay as you go} cell phone for five years, and Bell was the carrier or provider . The phone was getting old and it was Analog , used primarily for safety so I decided to upgrade. I liked Bell service so contacted, Bell World in town they explained that I would have to buy a new phone, I also contacted Bell Mobility and got the same response but i got to keep my old number. By this time I was ready to buy a new phone, what more could I have done? I had already seen the phones at Bell World so I stopped in at Radio Shack now {The Source} and bought a Much Music phone for the price of $99.00 this phone came with $60.00 air time and a mail in rebate of $50.00. I almost forgot all of this until yesterday, when my Daughter mentioned she got a letter from Rogers giving her a new phone because the one she has is Analog and they are not going to support that system any longer .

This probably is going to fall on Deaf ears but it might make me feel a bit better sending this. Bell may be the biggest but I am not sure they are the best .

  • No
    northern mobile Jun 19, 2009

    Wade Oosterman
    Pres - Bell Mob.& BDI & Chief Brand Off. (wireless phones)
    [email protected]
    ph: (905) 282-4944
    fx: (905) 282-3553
    Assistant: Laura Mihalis 905-282-4945

    5099 CREEKBANK ROAD
    MISSISSAUGA, Ontario, L4W 5N2


    CONTACT THIS MAN'S OFFICE TO GET THINGS MOVING

    0 Votes

at bell, the customer is always wrong!

Last July ,2006, after 4 years of explaining to Bell that my line house to pole in road was not functioning properly, and buying/replacing (unnecessarily) expensive equipment: I used my cell phone to tell Bell off handedly that I wouldn't need their service any more- as I wasn't getting any- and the line was dead anyway !
They came (again) and found- surprise- that the line from the house out to the pole was - "dead". They changed it.

Since July ,now, began another epic- they never credited my account for my July bill- paid-like all my others. After calls each month- I just calculate it myself- they found the glitch in October- but- still haven't fixed it.

So, maybe in 4 or 5 years...

At Bell, the customer is ALWAYS wrong.

  • Ja
    Jackie Iannotti Feb 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am writing about a complaint I have towards Bell Canada. At 25 and just starting to have to order a land line for my home, let me tell you I am not very impressed and do not plan on being a long-time customer. I would switch Internet service providers too in a second, but of course they are the only ones that can provide this and the phone service in my area in the condo I live in, so lucky for me! Not.

    Already having Internet service with Bell, we had a telephone number, which was inactive because we used our cell phone (not with Bell Mobility thank goodness) as our main home line. After recently being robbed, we will be installing an alarm connected to a central and therefore need a land line. We had to postpone the alarm installation because upon ordering the land line and confirming our credit card information, my partner was told it takes 2 weeks for the line to be activated (which was supposed to be Thursday January 25th). If it wasn't working then, a technician was scheduled to come by Saturday January 27th to make sure it worked, in time for our alarm installation happening on Monday. We contacted their Technical Repair Line (310-BELL, you talk with Emily, and finally get through to someone just as helpful as an automated voice recognition device, since their "real" Customer Service is only opened Mon-Fri) first thing Saturday morning to confirm that indeed a technician was scheduled to come and connect our land line. We were hoping to get a time, but of course they said yes you have a technician scheduled for a phone installation and they could come anytime before 6pm. We called a second time after lunch, just to see if they had any news, we live in a condo so maybe the technician might have had some problems and wasn't able to get in, but of course the same response, they confirmed the phone installation but anytime before 6pm.

    6:30pm rolled around and still our phone line wasn't working. We called again and spoke to their Technical Repair staff and the lady was not very clear. She said the technician never came by, but that the technician noted in our file that the phone line should be working by 10pm if not to call them back. I made sure their just as good as automated voice recognition device technical support staff would be there, because if come 11pm and my line was still not working they would be sure to receive my call.

    11pm still no line so I called again. This time the lady explained that in our file there was no order for a phone line installation, but for an Internet line cancellation as of January 27th. I was quite surprised to hear of this. After having called three times throughout the day and each time confirming that a phone installation was to happen on Saturday and now to hear that there was never such an order in my file, but that my Internet was being cut off (which is not true because I am currently using it to write and send this email and have been surfing the Web all Sunday morning) I was quite irritated. I explained to her that this didn't add up. I had been calling all day, the order always being confirmed and that I had an alarm installation scheduled on Monday and was depending on this phone line to have it all settled. I was trying to understand where this order for an Internet service cancellation had come from all of a sudden and she told me she wasn't trying to "debate me" but that that's what she saw in my file and to contact Customer Service on Monday 8am for more information. I wasn't debating anyone, just explaining my situation, but a little empathy from Customer Service 101 would have been nice.

    My boyfriend called them back, maybe another rep would have been more pleasant to deal with, but he got the same response, no order for a land line, just an Internet cancellation and to call back Monday 8am.

    Sunday morning I decided to call yet again, maybe the morning staff has access to some other information that the graveyard staff doesn't. The lady explained that she saw the note made in our file that if the line wasn't working by 10pm we would call back and that there was also an Internet line cancellation order in the system scheduled for the 27th. I explained to her that it's the 28th and that my Internet was still working fine, but was trying to understand that if she saw no order in our file, then why would there be a note stating that if the line wasn't working by 10pm we would call back. Her reply: call Customer Service Monday 8am. I will definitely be calling them tomorrow 8am. Now my alarm will be installed tomorrow but I need to have them come back once my phone line is hooked up, that means more time off work, more money to the alarm company and Bell still wins in the end.

    I just wish Bell would get their stuff together. Why would there be an order in our file up until after the technician never came? I have a theory that someone from their just as helpful as an automated voice recognition device Technical Repair staff changed the info in our file. My partner did not order a cancellation, but an installation and confirmed our credit card info! All I want is some clear, consistent, true information on the status of my order. Staying home all Saturday for a technician who was never going to come was the reason we called 3 times in the day. Note to Bell: your customers appreciate truth more than false hope. If no one is ever going to show up, you just have to let us know. And please do consider investing in a weekend "real" Customer Service staff, who have access to your customers' orders.

    0 Votes

unjustified disconnection

I live in Montreal, Quebec. On November 27, 2006, I received a bill from Bell Canada for $208. These were current charges that had only been accumulated within the past month. The bill did not involve an old debt. On December 1, 2006, I paid $200 over the phone via the Royal Bank of Canada and was given a confirmation number.

On December 4, 2006, my phone was suddenly cut off. When I called Bell Canada, I was given the runaround and eventually told that bank payments weren't processed immediately, that they didn't want my confirmation number and that I not only had to get my boss to pay the $200 (again) with his credit card but that there would be a $150 reconnection fee.

In the past, a bank confirmation number has always been sufficient to prove payment. This is Bell's error and a reconnection charge certainly isn't justified, on top of all the inconvenience of running back and forth to phone booths for a day until my phone was reconnected.

  • Ma
    Manak Singh Jun 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please note that I am presently a student in Waterloo University. In my first year starting from Sept07 to April08 I was staying in Village 1 of this university. I was using the Bell phone provided by Village 1. This phone I was using for doing local calls and was provided to us free of charge. It never had any long distance call facilities. But to my surprise I am still getting phone bills month after month. I am fed up of these bills. I have called your office on a number of occasions but they are of no use. Please look into this matter. FEEL FREE TO CONTACT ME FOR ANY DETAILS REQUIRED.

    Manak Singh
    A/C # 519 725 6829 F
    Customer ID 9725 6829 16841 000

    -1 Votes
  • Ro
    rockstar99 Mar 28, 2009

    The bank confirmation number is confidential between yourself and the bank. Bell Canada has no access to any banking file system to look up your conformation number. If the payment was not recieved than your bank is responsible. Unfortunelty by Bell accepting your conformation number the first time, you assumed they could research the number. This issue is most likely due to the time of your payment which was made (late) or the incompetence of your telephone banking rep. Also the reconnection fee for bell is 55 dollars i looked it up in there terms of service. I would for sure bring this up with your bank. I work to td canada trust as a rep and seen this situation before, the timing of your payment was the problem.

    1 Votes

extortion

When we signed my son on student plan with Bell Mobility, we thought the plan was simple, easy to understand...

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