Access Wireless
Reviews and Complaints

I did not sign up for service with Access cell phone, only tablet. The guy who signed me up at 1819 Charlie Sifford parkway in Los Angeles this week gave my phone to another guy and he entered my information to change my phone service without my permission. As I was leaving I heard him say I have your phone ready. I told him i did not authorize him to give me a phone. I will keep following up until I hear something. Thanks

I have had nothing but problems with this phone. Very first day I set it up tried to take picture it said storage full clear up storage in order to take a picture I swear to you I had my phone 1 hour if that that was the 1st problem it sucked cause I couldn't take pics but I left it be because the phone was free I was just greatful to have free services so what right did I have to complain. 2nd problem right away it did not want to load anything it took so long to get anything to load that I had to plan ahead if I had anything important I needed to pull-up and if I was lucky it would load I would literally have to walk half way down my street in the middle of town or drive down the road to get it to load anything.3rd problem it would never hold a charge for nothing I would charge it all night go to work at 7 by 12 my lunch break it was already going dead and I wasn't even on it were not allowed to have our phones at work. 4th now it won't charge at all what so ever I can't use it at all I've tried calling and I always get told it's after hours call back during business hours,I would like to no when there business hours are cause9-[protected]-7-8- Monday through Sunday is not buissness hours apparently. So now I'm screwed without a phone. I was very greatful for the free services so I never complained I didn't feel I had the right but come on now it's kind of crappy to give something to someone for free but let's give them the most defected device on the planet because they are poor.my wife is very ill and I need a phone just in case something happens to her but I guess that don't matter.

Recently had my phone stolen

I notified them and ask for replacement Sim cuz I need to keep that same number I told them I need them to cancel the original see him as soon as I get the new one.

They told me the original Sim would canceled as soon as I activated new one.

This was not the case I've been trying to get ahold of these people for your days as these people lock me out of my account takeover my Facebook etc etc etc

I'm f****** pissed

I tried Access Wireless for the first time, not a great experience. When I called for assistance, the operator's English was hard to understand, and that left me feeling uneasy. I tried once more to call again, and this time I had to wait on hold for a shocking 30 minutes. That's a long time to be waiting, especially for someone who needs their phone to communicate.

My friend recommended me to try once more and ask for a supervisor. So, I called Access Wireless again and explained my issues. This time, I asked for a supervisor to help me, but they put me on hold AGAIN for more than 15 minutes! I was getting irritated at this point, and that's not what I expected from a company that provides phone services.

Overall, my experience with Access Wireless was disappointing. Their customer service is not as impressive as I thought. Access Wireless needs to work on their customer service and make sure to hire staff who are more fluent in English. Long waiting times could also be improved. I might give them another chance, but only after significant improvements.

They messed up my account and overcharged me. I tried to contact them about it, but it took forever to even get through to somebody. When I finally did, the person on the other end was rude and unhelpful. They couldn't even fix the problem and said they would have to transfer me to somebody else, but that never even happened. I ended up having to figure it out on my own.

In general, I've found their customer service to be lacking in a lot of areas. Whenever I call, I have to wait a ridiculously long time before anybody even picks up. Then when I finally do get somebody, they're usually not very friendly or helpful. It seems like they just want to get you off the phone as quickly as possible, rather than actually solving your problem.

Overall, I would not recommend Access Wireless to anybody. Their customer service is terrible, their prices are high, and their service is unreliable. If you're looking for a good wireless provider, look elsewhere.

I am a qualifying acp and lifeline customer. I bought a phone LG artiso4 $101.29 within 1 month my service was giving my problems. I could not connect to the internet I wasnt receiving my text messages and getting dropped calls. I was told that my acp benefit was not applied to my mobile service that I would have to pay for air time if I wanted data. So I did. 3x and I still can not connect to the internet. I am the fool bc I paid 3x but Wat could do I need my phone for worjk. And now I want a refund on the air time I paid and have not been able to connect to the internet Wat I'm using us my Wi-Fi home internet. I paid $26.94 2 times this month for data and 37.72 for 12/2022. The phone I purchased it does not hold any memory and it does it's own thing. Its taken me almost 45min to write this review. Bc I have to start all over when I try to submit it. Wat I want is a refund for the airtime and the phone I purchased.

Thank you

Maria

I have had several issues with my phone. With an 8GB Sim, I can't load more than a couple of Apps and the Operating system takes up more than half of the Sim memory and is reporting 'Insufficient memory'. Access Wireless refuses to upgrade the Sim to 16 GB as I had with Assurance Wireless. I asked for help to move pictures from my phone to the computer and the CSR didn't know how and said to copy them with Google Gmail and hung up on me 3 times. Now All incoming calls go directly to VM and the phone does not ring nor show a received or missed call for the past 30 days and Access Wireless can't fix it and says I'm not eligible for a new phone. They are the worst company I have ever dealt with. Access Wireless is a subsidiary of iWireless owned by Kroger Co.

I spoke to a customer service rep at access wireless. I was told he can transfer his account to access wireless. We were told that had to $50 dollars for minutes which was confusing. I was told that they send out a SIM card once the SIM card arrives I called access wireless to activate the phone still did not work. Then I was told we had to purchase a phone from access wireless which cost $59 dollars and $9.99 for another SIM card. I received the phone and called access wireless to activate the phone which did not work. I requested a refund as they have to submit it to your accounting dept. It has been over a month since I called back I was told the account was canceled. The phone was [protected] Ricky Boyles email [protected]@gmail.com

I'm an existing customer going on 6 months now and my lifeline service is supposed to be unlimited everything (talk, tex, data) However, almost once a month my data stops working randomly and when I call they tell me that I have ran out of data (what?!) So then they send in a request for my data to be 'refreshed' which takes anywhere from "24-72 hours" but I'm reality takes closer to a week. So today I called and explained to them that it is absolutely necessary for me to have data at this time because I am facing a very important court case in a couple of days and need to keep in touch with my lawyer via email. I am currently homeless so I do not have many options as far as using someone else's internet/ device/ hotspot, etc. And I live somewhat in the middle of nowhere without a car so therefore finding a library or some type of coffee shop that provides free wifi is out of the question, unfortunately. After explaining all of this to the customer service representative all she could tell me was the repeated we have to request to refresh your data and this will take 24-72 hours to complete. So I asked her if she could please provide me with some free data, she did not grant my request so I asked to talk to her supervisor and she replied that she could not escalate the call and that she didn't have a supervisor or anybody above her that I could speak with at this time and then proceeded to hang up on me.

I filed on the Access website on 5/28/22. I sent documents 4 times and it said pre-approved. Days later I called and Access said they had no application with that order number. I have called over 10 times. On 6/17 I was told the application was sent to CA Lifeline. I called Access today and it has not been sent anywhere. They want front and back of EBT card and a receipt within 7 days of today. They have wasted almost a month of my time and their attitude is they don’t care.

I have had this phone for a couple of months. It is a PIECE OF JUNK. No notifications except it rings when a call comes in...no other notifications. When you're looking something up, it will jump to another subject.

I'm not technology savvy, neither am I stupid. Can't even reach you people.

I would like a replacement, don't even mind having a refurbished one, but please, one that works.

Hopefully this is read and someone replies.

Thank you,

Martha Lyons

I just signed an online application for Access Wireless last Tuesday, and 1. it should have taken 3 business days, so I should have received a response by last Friday, and 2. The website says I have been pre-approved and will receive an email with next steps and I received no such email(yes, I checked my Spam folder). I sent several messages regarding application status and the email, but got no response from them. I keep checking the live chat but they are NEVER online. I've been on hold with them for 2 FLIPPING HOURS and no response, I'm not surprised if service is this bad. I've been patient because this service seems better than Assurance with better phones but I AM DONE BEING PATIENT. What is it with all you free phone services? Please respond to my messages!

the phone I had is broken it has been sense July 28th I have been trying to cancel it sense August 12th it is now September 10th with no results I have to ticket numbers one is TKT7753 and TKT770 and none has been cancel . When
I have been told that they were . I have contacted the company on many occasions and my issue is still on going with this company I have provided all information needed

I have had a obama phone with access wireless 2 years. I have a very cheap android a tw801. The sim recently stop working. So I called cust. Serv. To replace old sim card to get new. Keep in mind service expire if no use of phone for 30 days. I been calling for 3 months no help. The only reason phone not expire bc I take old sim in and out hundred times till it work long enough to make text or call then it say insert sim. Which mean its no longer reading. When you call access wireless the hold is 30-45 reps hang up on you if you ask the same question. A call with a rep take an hour and the end result is problem not resolved. Iv asked over and over what sim do I need get diff answers. I was told go to website. We dont have access to send you one. You go to website you cant find info on sim. Another rep finally said go to faq on there website type in sim. Click on question then take you to option to get a sim then you click again take you to a second website kroger wireless. Then several more clicks. Was not sure second website was legit to get sim. So went out got a sim from cell phone shop for my type of phone. I try to activate it with access wireless long wait, finally connect, rep take one hour on phone keep saying checking. Just to say after an hour sim not compatible. So ask again how or what need for sim card say cdma sim. Another rep say sim card kit. Finally told by another rep there sister comp. Is kroger wireless. So I was told to get the sim from this site, I did just that. Paid for second sim. I recieve sim on reciept it was legit bc the info on reciept had access wireless number to call for customer service. I was very happy I called to update sim. Same tired process when you call rep. Kept me on phone a hour to say once again sim not compatible. I said what this us your sim from your website that took me to kroger wireless! Rep said there sims have been updated to 4g then hung up. I called over and over each rep was unhelpful. On phone for hours and no help. I wait a week call back told again to purchase 4g sim. Which there is an option now on there website and not hard to find. The site has been updated since I been trying for months. I ask will this 4g sim work for my tw801 phone. She said no so I say why you telling me to buy one. If I had not ask that question. Was gone allow me to waste more money. So I said were can I get the sim I need for my phone to work rep hang up. I been sending message to cust support at access wireless for a diff outlet of help. Unsuccessful same thing send you a generic reply that not useful to your situation. This company gets paid for the phone every month bc its a obama phone. And they cant give care to resolve my issue. There money is gurantee no matter what so there no incentive to help. Im 3 months in iv talk to rep after rep and I sill cant get the sim I need for phone.

Got a phone, the guy signed my card with a red Sharpie, then he took his phonexand scan yhe barcode on my phone. He also signed me up with another company because the phone I had active, had 257 saved wifi spots on it. It took 45 minutes and he charged me $30.00. Now. I have a free phone so how did I get another one like that.. Hell 5g boom. I had him to write his name n # on the box as a reciept. He even asked for a secret question. Got home, set the phone up with some extra security and what the hell. All hell breaks out on the phone. The phone info was changed and a week later. iI was sent 0000 as a password. PHONE stays hot, period! called and got the # changed on 21st and on the 22nd, the phone went down. Called Access and for the guy didn't give his # and was rude. This not my first phone from this company. I believe this company to a fly by night for these phones are merely given out for hacking our information. You send these people around the world and Im glad I kept all my SIM cards. Since 2017, every free phone from these companies have been hacked. That ould be about 35 and the proof that most of the workers can rarely be found. Tired of talking to call centers in an another country. The phone is based in a Tel Avi.

I recently signed up for a phone with Access. I live in Riverside Ca Rubidoux/Jurupa Valley area off Mission.. I signed up with a representative that was in the Stater Bros. Parking lot on Mission Blvd. I purchased a upgraded phone and the rep charged me $50 when the upgrade was only $40 and I found that out a while after i signed up cause I got a Thank you for your purchase message from access stating it was $40.. So I called Access to complain and they said id hear back within 24hrs.. I didnt hear anything then today i emailed them and they replied with YOUR GOING TO HAVE TO GO TO THE REP AND DEAL WITH IT MYSELF.. I was shocked.. Its funny yet sad how they run things.

I recently bought a new cell phone from the Access Wireless wedsite I've been calling customer service for about a week and I have not been able to switch my service to my new cell phone. I've been told by customer service that their systems have been having issues switching service to new phones. They claim that T- moblie has bought out the company so they're sytems are having issues changing things over and that they have not been informed by T-moblie when this issue will be fixed. They claim that it's been going on for weeks. I just don't understand whats taking so long for them to fix the problem. Everytime I call customer service to swap my moblie service to my new cell phone I get the same answer or get the run around.

I can not believe how bad this co. service is I have called them numerous times and get the same results or they hang up on you and don't call back. When you call them from CA. you should be able to speak to someone from the U.S and can speak proper Eng.! You give them your number so in case you get disconnected they can call you back and they don't so you call them back n ask to speak to the same rep. and" oh we have no way of connecting you with them so how may I help you ?" Here we go again ! You have to repeat yourself over n over and over! My son is on fixed income and I take care of all his legal matters.He had access wireless yrs.ago then went to a contract phone but couldn't afford anymore so he has been trying to get access wireless back for the last 2 yrs.and they always deny him because they say he still has an account with them or somebody else has an account with them at the same address which is not accurate.So tell me this when you call them and give his full name and address only cause that's all they ask for they will tell you the same thing again how can they determine all that without asking for his ss# or d.o.b ? When I provided his name new address and previous address they said" his name and 3 different addresses" WTH?! I asked to speak to a supervisor and "No we don't a supervisor here or available at this time", no matter when you call this is all their answer.This is got to be by far the worst company ever for Government phones. So what do you have to do to get help from someone higher up in this co.?

I have a phone that was lost or stolen so I called to get a replacement phone. They did send me a replacement phone but it was a defective phone. After only having a phone not even 24 hours it was all kind of problems. I charged the phone that night and the next day it still showed it needed to be charged. I called several times and talked to several people about it and they and they all did troubleshooting over the phone but that was unsuccessful so they finally sent me another battery and charger which did the same thing and the phone still was not functionable. I couldn't make calls, drop calls using minutes that I'm not using, the phone gets so freaking hot I can't even put it to my face I have to talk on speaker phone I can get a call when it's not hanging up or freezing up and people say they call me and 98% of the time I don't even get their calls or messages and I have the phone right with me. I called again and was told that they could not replace the phone because it was already replaced and I told them yes it was but with a defective phone and they said they could not replace it again. The phone was a defective phone from the beginning and never functioned right and although it's a free phone it's the only phone I have for contact with my doctor's offices mainly is what I'm concerned about and being able to contact my family. If this is the way the government program works then they should just discontinued it. This is so crazy.

Access wireless is a poor cell service company. They list all these numbers for Customer Care or Customer Service yet they never give you an option to speak with a live person. I have called every number and yet have gotten a choice to speak with a agent. I have to ask the same thing, how in the world did they ever get a government contract, they just don't care since they got there funds from the government the hell with the other people and families that may need cell service. Very unprofessional way of doing business. I rather go back to a landline before I would have a cell service with Accesswireless.

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New Customers: [protected]
Existing Customers: [protected]

Customer Care Hours of Operation:
Monday - Friday: 8am - Midnight EST
Saturday: 9am - Midnight EST
Sunday: 10am - 7pm EST