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Bell Mobility / extortion

1 United States Review updated:

When we signed my son on student plan with Bell Mobility, we thought the plan was simple, easy to understand, we could control the costs. However, the phone options are continually be updated. We NO longer have control of what is being charged to us.

Below is how we have been exploited*_

My 16 year old son used his mobile browser feature, which he thought was free, to play a game using his PC through the internet. His plan has unlimited browser usage for games etc..

For my approximately 18* hours of internet play, we received a bill of approximately $6,000 + GST. If he played this same game using our PC internet service, it would have been* free.

Bell Mobility explained he went outside their network when he did this. However, we would never have realised this fact, when reading their browser option features. Secondly, because their price structure is in* MB used, one can never tell what one is paying,for this internet service*.*

For one 35 minute game session, our bill was approximately $1900 - More than $1900 per Hour.

We were so stressed out with the incident. Understanding we can never fight a huge company like Bell, we agreed to sign up for another Cell plan , where our overall cost is now reduced to approximately $1700. ( $*550 usage fee plus an extra $100 per month for 12 months on the new plan).
*

We asked for Bell to* set up a credit limit on our account, so we are protected from future surprises*, but they said NO.

Va
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Comments

Bi
  29th of May, 2008
+1 Votes

That is horrible. I am going to build a petition against this sort of abuse

Ca
  28th of Aug, 2008
+1 Votes

this is by far the worst phone company i have ever been with, they are a scam !! ive dish out thousands of dollars to this company and iam sick of it !!!

Un
  12th of Aug, 2009
+1 Votes

Worst company ever. I switched to Rogers after years of hell with Bell. Rogers seems to respect their customers a bit more than this joke of a provider. They take no responsiblilty for their shameless missinformation, designed to trick unsuspecting customers into absurd charges. With it's current practices, bell shouldn't be allowed to be in business.

Ru
  17th of Sep, 2012
0 Votes

When purchasing a Galaxy S3 from Bell Mobility, we were told we could return it within 14 days so long as we didn't use 30 minutes of talk time. After 4 hours of using the phone ( and not talking on it ) we decided to return it the next day. We were told by the manager of the store that we would be charged $100 because we used 50 mb of data. We were never told about this stipulation by both agents who served us. Bell mobility misleads their customers and rip them off. Bell Mobility is the worst cellphone provider in Canada.

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