Amazon.com / alerts system!
I have not ever encountered such unreliable services in my life until this month when I missed the deadline of my credit card payment by 1 day. I know I am a busy person, but I also like to pay my bills on time. To be safe and to not miss my payment deadline, I enrolled with the Chase credit card Alerts, which would alert customers for many functions, which include payment deadlines. I appreciated this system because on September 2007, I received an alert email to remind me that my payment would be due in 7 days.
Last month, I did not receive any alert email from Chase; as a result, I did not pay my bill on time. I called and emailed the Chase customer services to ask why, but none of them could provide me the reasonable answers.
Worst of all, when I called and spoke to Tyler, one of the Internet Chase credit card adviser, he told me that I should not rely on this Alert system to pay bill. I was in shock. Chase provides such Alert system to help customers, but customers should not rely on Chase. What a slap on their trustworthy words!
However, I was not satisfied with what Tyler said and seeked second opinion from other Chase advisers. I spoke to Patricia and she told me that my email server could have filtered out their emails. Again, I disagreed with her because I have been receiving all other emails from Chase except my alerts email. I asked her if there was any change in their system that Chase didn't inform their customers to aware of, and she said no. But, from her, I learned Chase did change their email address and they did not inform customers about the change. Instead of using Chase@alerts.Chase.com, they just started to use firstname.lastname@example.org as their email address.
The latter imposed two issues: 1) fraud email address without using Chase as part of the domain name, and 2) negligence of informing customers about recent change of email usages.
Although I am responsible for my lateness, I don't agree that I am the only person who would be responsible for the whole situation. I post this statement because I think Chase serves millions and millions of people in this world. Imagine if Chase serves 4 million people internationally, only 1/4 of this population, who relies on the alerts system for meeting their payment deadline, could bring them a profit of $15 millions dollars plus finance charges imposed on the statement.
If some of you like me enrolled in this system and did not receive any alerts email last month, please respond to this statement to see if we could make a case. I plan to carry this on elsewhere; if you have any other advice, please feel free to offer here.
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