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Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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12:47 pm EDT
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Amazon cowardly, unjust and hypocritical

Following a peremptory and dismissive e-mail to me, informing me that as a result of my seller performance feedback being deemed unsatisfactory my marketplace seller account was suspended.

I had prided myself upon the care I had taken as a marketplace seller to ensure that the service I gave to Amazon shoppers was first class and in all cases fair and honest. It was my experience however that Amazon shoppers were often not so honest and I suspect that I suffered from spiteful feedback in respect of a transaction.

when I asked Amazon to provide me with instances and details of the dissatisfaction they claimed I initated they refused, pointing out only there reservation of right to close seller accounts at their own discretion.

I find this cowardly, unjust and hypocritical of Amazon.co.uk

Potential and existing Marketplace sellers should be aware that their personal reputation is at risk when acting as an agent for Amazon.

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11:25 am EDT
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Amazon horrible customer service

I decided to set up a baby registry on Amazon.com in July 2009. I chose 5 items. One of them was a carseat priced at around $130.00. On September 30th I received the carseat purchased by someone for me. I checked the registry and sure enough, the carseat was now one of the items showing as unavailable due to purchase.. So far so good.
I attended my baby shower this past weekend and low and behold, there is another carseat there! I was confused, so I looked at the packing slip from the box, and sure enough it was purchased off of the same registry 3 days earlier than the one I already had at home! So now I have 2 carseats.. Simple enough, right? I call Amazon.com customer service (I used the international number which is not toll free so I could get an actual person, as the 800 number was strictly automated). I apparently reached India, which in and of itself was slightly annoying to me, however I proceeded to tell the gentleman what happened, and asked that he email me a prepaid return label so I could ship the duplicate carseat back at Amazon's expense. Since they neglected to remove it from the registry when it was purchased on 9/26, it was purchased again on 9/29 - NOT MY ERROR. I was on the phone with this man for 34 minutes going back and forth trying my hardest to explain to him that this was not my fault and I should not have to incur the $17.40 shipping charge to return one of the carseats! He kept apologizing however told me in no uncertain terms that "this is not our policy Ma'am, we cannot provide your shipping" OVER AND OVER he kept saying the same thing.. Like he was not getting the point at all, he didn't understand or didn't want to or something.. Then he tells me that they have no record of the first carseat being purchased, even though I told him I was holding in my hand the order slip directly from them with the purchase order number and all the info regarding the transaction.. I asked for a supervisor and was put on the phone with a woman who was even more ignorant than he was, and finally after almost an hour I gave up.
I returned the carseat at UPS this morning. I will be receiving a gift card back from Amazon once they get the carseat - minus $17.40 for shipping. HORRIBLE! I will NEVER deal with this company again. EVER. Crap policy and horrible customer service..

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Agnostic Pariah
, US
Jun 02, 2017 3:12 am EDT

You sound like a self absorbed entitled [censor] to be honest.

Valerie
Valerie
, US
Jun 16, 2008 10:16 am EDT

2 bad encounters in 2 weeks. I have emailed them and called them asking how I can print an invoice for an order through them, but from a different vendor. I need the receipt to get reimbursed. They keep telling me to do the thing I've already done many times - and it only will let me access an order through them, from their warehouse. They treated me like an idiot - yet they do not have a solution to the problem!

Also, a book arrived all bent up. I called customer service. I do not like customer service from another country - the person did not understand realities here, and was not helpful. Amazon, you just lost a good customer. I buy a lot of books, and I will now be going elsewhere online.

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Avi
Bloomington, US
Jan 24, 2011 10:26 pm EST

Today I received a very horrible customer care service experience from Amazon.com. I have used Amazon.com's chat service to resolve my issue. I talked to Md Nasim (amazon's customer care executive). When I provided my order number, he started saying this is wrong order no. I explained him 10 times that this is correct order number. He refused to buy that request. He then messeged me saying - since we are not reaching anywhere, better I should disconnect. It was strange for me that he neither listening to me nor he was intereseted to resolve my issue. I asked him to please call your supervisor so I can ask him to search order number.. and guess what that A**h***, MF might have done... he simply left conversation. After that I talked to another representative and he could find the order with the same Order Number in the first attempt...

Amason is very much negligent about their services also they dont want us to contact their senior people so there is no way, I can give my feedback to senior people.

For me, Amazon.com is PATHETIC !

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lisaCN
Danielsville, US
Nov 18, 2011 3:09 am EST

After my last Kindle was delivered to my work address that does not receive mail from the U.S. Postal Service(USPS)(I would not have had it delivered through them but they didn't list it was shipping that way) .I ordered the new kindle fire through "standard shipping", opting to pay, (NOT SUPERSAVER)thinking I would get it when they said I was going to.Didn't happen, turns out it was still shipped USPS, now i have to wait until it's forwarded to my po box and pay.They said i should have chosen 2 day expedited or 1 day priority THEN it MIGHT have come UPS or FEDEX but they couldn't guarantee it.Then it occurred to me, they PURPOSELY do not tell you who will ship it and then the sarcastic, lol, mocking, Amazon rep."Chiffon" admitted that by saying, then... it's not their fault if I don't get it.I didn't think she was too funny.I'm going to refuse the Kindle Fire when I do get it, after it gets forwarded here and there, in a week or so.I'm done with Amazon, deceptive shipping practices, jerks for reps and all.

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Deepsone
, US
Aug 16, 2012 4:40 am EDT

HORRIBLE Customer Service! Thumbs Down for Me.

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slink
Plainfield, US
Dec 14, 2010 8:01 am EST

mr. sam, no one is stupid enough to give a random guy their credit card number. these people want their money back, not for you to steal more of it.

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shoshoni
Toney, US
Jan 27, 2010 11:41 pm EST

Their customer service is freakin horrible. I sent them a email to close my account and they reply with a spill on how to remove an item from selling inventoy. WTF? I am not even a seller. ###s. Yay for Ebay.

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zeroJ
, US
Jul 20, 2009 11:51 pm EDT

Totally agree I was loathe to join amazon.com but I did as they had a good deal on a Zinwell, box, I joined then ordered it with a TV converter box coupon, and low and behold it never came. I contacted them, with a lost claim and they said I could order ANY box on their website and even included a link, a dn they would reimburse the full amount. So I ordered one, and now they say they won't reimburse me for that amount because it was through a "third part" WTF!Why not tell me that before I ordered!Hello!I can only hope the third company recieves the cancel order before they send it out or I'm stuck with a 80 dollar box. Needless to say amazon service is horrible. All the emails seems to be from people who can speak or write correctly, and when I call in the person on the phone has no idea what's going on. Even though he confirmed I could order any box with 1 day shipping and Amazon would refund the whole price, ###ing ridiculous!

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8:30 pm EDT
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Amazon bogus charges

I received two credit card charges from amzn.com/bill wa in the amts of $94.24 & $39.90 on 8/3/09 & 8/4/09.

I did not authorize these charges & they don't leave any telephone number to call.

However, I 'googled' amzn.com/bill wa and found a website that showed more proof that I am not alone with these bogus charges.

In one comment, they state they had made a recent purchase at the real amazon.com & was charged correctly. Two weeks later, a couple of false charges showing the exact info (Different fees).

An individual suggested that we make sure no one else in the home used our credit cards w/o our permission and to contact the real amazon.com to ask who is using your credit card!

That's my next step, right after I file an "unauthorized charges" complaint with my credit card company.

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4:43 pm EDT
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Amazon the worst seller experience I ever had

Amazon.com - is the worst company for sellers I ever used for my bisuness . I am a power seller on ebay for 7 year s and I decided to start selling thoiug amazon.com about year ago. At first, what happened, amazon.com hold my money I recieve from buyers for 90 days because I am a new seller ( it doesn't mean that I did something wrong, its policy tells that it is in order to protect amazon0n. It looks like the sellers are credit union but they don't pay any interest to sellers. They hold my money twice for 90 days and it was thousands dollars which they used for their needs. Secondly, it is very bad customer service and attitude to sellers. One day i got email that they blocked my account because it is realted to other suspended account. I was shocked. Aslo again they hold my money for 90 days ! ( by the way, it happened at the middle of June and haven't received anything yet) . I had an option to write an appeal and it was done. It looks like nobody read this appeal and it was a standard anser that my account blocked permanently and I cannot appeal more. I tried to call and ask what happened. Nobody could answer this question. The advice was just to email again seller perfomance team which blocked my account. I did it again but answer was agaian " good-bye, don't wirte more - we will not answer more" and no explanation. It is my story. I want to be a part of any law suit against amazon.com becuase it is so bad company that uses our money and provides unhonest business

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Stacy Clarke
, US
Nov 16, 2017 12:42 am EST

Yes sometime amazon is kind of pain but still i find it better then the others. I am a seller on amazon for two years now and www.evantage.store are managing my amazon store. You have to be very careful with your account and your listings. Sometimes amazon suspends your account and didn't tell you the reason. I have seen it. I have neutral experience with amazon.

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Ricardo Alves
, US
Sep 07, 2017 3:27 am EDT

Amazon has the most inexperienced and incompetent people behind the Claims I ever experienced, one person told me that the Claim I was appealing for could be removed then I discovered that they have an automated system that does the resolution of the cases for them based on the keys you enter in your appeal, there are no real people doing honest job there just machines doing it. the outcome of my claim "I LOST" there's nothing they can do or have the balls to do it right. they allow customers to use and abose of a product have it sent back for a refund in complete disgusting conditions and still get all money back from the claim and their return cost too. Screw Amazon!

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DCBarth
Near Peoria, US
Jan 22, 2011 2:04 pm EST

...these people apparently don't know how to use amazon...these post made me laugh. Ok if you want the truth, amazon is probably one of the best places to buy from and sell on. I will first address these whining issues from above. If you are a new seller and sell something on amazon then they will hold your funds maybe for a week then you can request disbursement into your bank account and in about 4 days is will land in your bank account. There is no 90 days, he just dosent want to admit that amazon is much easier to use then ebay in several fashions. The other duy about the delayed delivery. If you go to buy something on amazon, the goal here is not to buy from anyone with lower then a 60% rating that has at least 5 reviews. If after 1 or 3 reviews he has 60% rating that means that one transaction did not go smoothly and they should be given another chance. There are rare occasions that a good reviewed seller will give you a problem. As long as you go with a good seller you should not have a problem like this. In my whole experience i have had 1 cancellation and that was due to a price error on their part. They apologized and shipped me a similar product free for my time and this made my day.

Go with amazon over ebay and you will be glad that you did!

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goalie34
, US
Oct 14, 2010 7:18 pm EDT

Worst company ever. The only reason I use them is because as a struggling college you go for the place with the cheapest books possible. I tried to buy a math book. The order was delayed, delayed, then it dissapeared. Later I found out it was canceled but I never received an email...I tried to order the same book. The order was placed but the shipping date came and went, then the shipping period came and went. No book. I contacted the seller 4 times in about a month and a half asking where my book was. No communication. I filed an A-Z refund with Amazon. They gladly did their duty and told me I would be informed by email. No emails. Two weeks later I receive an email from the seller of my book saying my order has been canceled and I havent been charged. WTF? I call up Amazon and they say, "Your refund should be comi- oh wait, never mind you werent charged. Have a nice day!" The orders status the entire time was "Order Placed - Pending Shipment". The order was actually canceled just over two months after its actual date. I still have no idea what happened and Amazon doesn't care. The attitude over there is "Hey, its the seller, not my problem! I also dont know what I am talking about or whether an order was placed or not because I will refund the payment one day and then deny it exists te next!" What a pain, sadly I'll probably have to go back if I want to spend a couple hundered less on books. Amazon is terrible and if you can afford it absolutely anywhere else, or care if the order gets to you or where you money goes, you should take your business somewhere else.

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p_elliot
Nowhere, US
May 16, 2010 8:36 am EDT

Dealing with Amazon to resolve issues is a Kafkaesque nightmare. I will never conduct any business as either buyer or seller again. As it is, I will probably lose hundreds of dollars in canceled orders and funds "held in reserve" to cover potential A-Z guarantee claims despite my 100% rating. One customer whose order was canceled is now writing to me asking where her item is. I never received any shipping information or payment--in fact, had no knowledge of the order until after the block was put into place. I assumed Amazon had notified her and returned her money. How much you want to bet they refund it with the frozen funds I received from other orders before the block? They are basically thieves, and from what I can gather through online research there seems to be very little that can be done. Amazon must own the politicians and lawmakers. The little guy doesn't stand a chance.

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8:39 pm EDT
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Amazon ridiculous ecr bullying

Amazon is rotten to the "core", although we wonder if this ECR staffer who lied about calling us the next day is also lying that the CEO asked him to still respond to us (which was the same doggerel). All contacts had to be initiated by us, as far contacting the unit and CEO. I find it telling that the switchboard operators say they are instructed to not connect any callers to executive offices and that such a great customer service company (another lie) has no easily accessed list of department heads. Then Amazon wants to whine about people who complain to consumer agencies independently, or governmental officials, not to mention lawyers. Perhaps karma will have Amazon crashing into oblivion like some other retailers - the ones who forgot to be responsible and ethical businesses.

We bought an item from Amazon that could have been purchased for almost half their fee from the company (who we learned also had free shipping), Anyway, we relied on the Amazon hype and the order was incomplete. When we paid for it online before a damn thing was shipped, all bank account information was correct, AND we got the item. Then a few weeks later, we could not get into our Amazon account. Our e-mail had a letter from TRS/Telechek saying that Amazon had authorised them to write us, having given them our e-mail address and telephone number without our permission. Also no account number generated by TRS was in the e-mail. They began calling several times a day, and we were clueless about what money we owed Amazon after several years of e-shopping from them. Both the TRS e-mail and Amazon provided hours that the collection agency is not open, so we got the correct ones when we called. No one explained why there was no account number on the e-mail, and one of the few people we talked to at TRS got belligerent when we told her none of us drove, had no driver's license to provide, and that we were not given such information as SSN or bank account information by telephone.

We were first told by Amazon customer service that the debt was 39 cents, then after Anthony of ECR was contacted at our expense he lied about calling back the next day, then getting accounting to clear the account and so inform TRS. Well, after we complained to the WA attorney general where the HQ is and Jeff Bezos, he writes back that we still have to pay TRS, this time $10.99. We had offered to pay again online had our account not been disabled, then seek a credit. Of the times we have contacted Amazon about unsatisfactory orders on their website e-mail and by telephone, we got the matters resolved after dealing with friendly, but insufficient outsource staffers abroad, causing our insistence on Amazon staff in the U.S. HQ to interact with. Simply put, I hope that Kindle is the beginning of the end of this bogus company that is the real deadbeat the way it treats longstanding customers like us and others. They are common thieves and frauds under the ruse of merchants.

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3:04 am EDT
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Amazon amazon.com seller account policy extortion

Amazon.com seller policy really extorts new sellers. I first opened a seller account on Amazon.com for about a month. I finally made a sell which I accordingly fulfilled as specified by Amazon.com. Amazon.com figured out the shipping amount but in reality when I brought it to UPS...it charged me more than what the Amazon credited me for shipping (so I take my lost #1). When I entered my bank account after a sell for later disbursement of what I sold, Amazon.com suspended my account indicating I violated its policy without telling me what I actually violated so, as a result, it closed my store and it forbid me from further selling on its website (so I take my lost #2) but the stink of it was (after it got its cut on the sell & everything) Amazon.com held my money hostage for months (so I take my lost #3) even though they got my credit card and bank information when I signed up for the seller account in an event the buyer needs a refund. I'm just an individual seller who is buying it web space as a vehicle to perform my business. I can guaranteed what I sell for 30 days not forever like the big companies and I have my credit card info in my account as a guaranteed. My question is, "Why are they still holding my money hostage?" Are they keeping these funds from sellers so they can meet their bottom line when it comes to their financial reports? The last stock quote I got for Amazon.com is about $84. Are trying to play this tactic to boost their stock price? It treat first time seller like a criminal and it's unprofessional!

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Update by CyberTran
Sep 05, 2009 3:11 am EDT

Check out others' experiences doing business on amazon.com

http://www.consumeraffairs.com/online/amazon.html

http://vorg.ca/1065-Selling-On-Amazon.com-Sucks

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3:14 pm EDT
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Amazon ups shipping is crap

I have given Amazon a lot of business. I get upset having UPS deliver my expensive things. The first Amazon person told me she contacted shipping and everything was fine. She asked me to write a thank you note. Then I found out UPS was continuing to deliver my stuff. They said when things are a certain price range they have no choice to use UPS. I told the second person to pass it on. I will try my best not to shop at Amazon.

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4:24 pm EDT
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Amazon none payment owed

I have been working for amazon MT for almost two weeks now. the whole time letting my pay continue to build. Not knowing they where not going to pay me later down the road. this is what happened.
As of yesterday i went and noticed they in the claims section in their jobs for entering your bank account they dont have a paypal listing. so i wrote them asking if I could have my pay sent to my paypal account. this was their reply:
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I am sorry for any misunderstanding about how your Mechanical Turk earnings will be disbursed.

People from all over the world are welcome to join and participate in Mechanical Turk. However, we currently don't offer the ability to disburse payments via PayPal.

Currently funds received in your Mechanical Turk account can only be disbursed to a U.S. checking account or your Amazon.com Gift Card balance. In order to disburse earnings to a U.S. bank account, you will also need a U.S. based Drivers License or U.S. ID card.

If you request payment via gift certificate, the funds are automatically deposited into your Amazon.com Account. They can't be transferred or used on any of our international websites.
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so I wrote them this:
This means I cant even use my bank account for canada on here. I'm American living in Canada. I only have two ways I get paid. via my Canadian bank or Paypal. This mean if I get a gift card I cant use it either, because you dont allow them to be used on your international websites. May I ask how the blank do you pay Canadians then? LOL really I would like to know. I would like money not a gift card I cant use. and after all the work I did, this just isnt right.
Please get back to me soon,
Deborah
[Unhappy American]
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this is what they wrote me back again:
I am truly sorry for the frustration this has created for you. However, the information provided in our previous message is correct.

At this time, payment can be made either by ACH deposit to a U.S. bank account or in the form of a gift card balance applied to your Amazon.com account.

You must have a valid U.S. driver's license in order to disburse funds to your personal U.S. bank account. If you have a U.S. bank account and driver's license, you may enter the appropriate information through Mechanical Turk and then disburse funds to your account.

We do hope to be able to offer additional payment services to our international members in the future, and I'm sorry that we're not able to do so now.

I understand you're upset, and I regret that we haven't been able to address your concerns to your satisfaction. We can't offer any additional insight or action.
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And yet again my reply:

Then on this day 08/27/09 I expect a check in the mail to me for fund owed to me. I understand you will need to wait for the rest of my hits to be approved. by U.S. laws you have to pay me. Me being an American I know those laws. If within 30 days on 09/27/09 I do not recieve a check. I will make sure to report this. I am truely sorry, I do love MTing for Amazon. This is just not right. It does remind me of someone being prejudice. Many have tolds me of this happening with a contest that was held last year, I have also found others like my self that are not to happy. I just want to get paid in funds. Please do get back to me. I want to know if you will do what I asked or not. So I can take the appropriate actions.
Thank you
Deborah
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I'm waiting to see what they have to say now.

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Reviewer54942
,
Oct 15, 2015 11:35 pm EDT

amazon banned my account for having too many delivery problems tell me whats amazons excuse for bullying their customers whom by the way put money in amazons wallet for something the customer has no control over? i am going to do an investigation on amazon look into how amazon has bullied customers and sellers and anyone else amazon has ever bullied i have lawyers in the family who were in military law and are respected by 3 different politicians amazon you have bullied the wrong person this time first off i rarely get my packages from amazon then i get bullied for it?! what is wrong with you amazon? huh? all the money and power gone to your head and think its ok to be a cyber bully? you could wipe your butts with $100 bills but it isn't enough so you bully customers for your mistakes!?!?!?! well you have cyber bullied the wrong person this time you should be grateful i even stayed with you considering how i almost never get my packages i can and will go after you for cyber bullying and looking at all the articles i found online about amazon being a cyber bully it wont be hard to do

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kimsharp
Ammanford, GB
Jun 14, 2011 8:48 pm EDT

I recently searched the Amazon website for a luxury leather office chair, found the one that looked best and ordered it. The chair wasn't supplied by Amazon but by another shower called MBA trading. The chair had a very long and confusing description that went something like, luxury office chair Chicago pu leather 21. Some of you may already have seen the problem. the Pu part of the description is relevant to the leather not Chicago. This basically means that the £105 chair I bought was cheap plastic and worth about £40, thanks Amazon. Happy with the way the chair looked and convinced it was leather as I searched the Amazon site for a leather chair, it was almost two months before I realised I had been ripped off!

I went to my Amazon account and was instructed to contact the seller. I did so telling them exactly what I thought of their expensive plastic chair and pointing out that the term PU leather is reportedly illegal in the UK. They merely pointed out that the return period was over. So I contacted Amazon for their help, they said the return period was over, thanks Amazon. I explained everything (as above) and their response was, ah well, you didn't buy the chair off us, you'll have to take it up with the seller, it's all in the marketplace terms, nothing to do with us, thanks Amazon.

What a load of crap! I went to the Amazon site to buy a chair, whether they supplied it or not is irrelevant, if it wasn't for the misleading description on the Amazon site I WOULD NOT HAVE BOUGHT THE CHAIR! I didn't go to any other site I went to the Amazon site therefore I hold them 100% to blame. Do Amazon really think this kind of response is going to endear them with customers? Wouldn't it be a much better solution for them to replace my chair with a leather one and have me writing blogs about how amazing Amazon are, instead of persuading people not to touch them with a barge pole. Will I ever buy anything from Amazon again? What do you think? When hell freezes over. I urge anyone else who has been fobbed off by this giant concern to post a complaint on this board, maybe together we could all take action. I reckon if no one bought anything from Amazon for a month that would spell serious trouble for them, what a good idea.

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Brandon Reina
, US
Aug 08, 2015 1:31 pm EDT

I have received a package from Amazon but it was delayed due to an issue with the carrier. I must stop my package from being delayed by doing a anti-delay protest on the carrier. "Sorry" JUST DON'T CUT IT! Get my package back by filing a huge complaint to Amazon immediately before putting the carrier behind bars in jail.

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Oster
, US
Jul 28, 2010 4:16 pm EDT

I ordered an electronic dictionary. One hour and a half later I realized that because of the way Amazon's order page is set up, the item was going to the wrong address. So, I try to cancel the order. I can't. I call Amazon. Guess what? The Amazon representative says that with this particular Amazon seller, there is only a 30 minute window to cancel. Nowhere is that information provided on the site. Also, even Amazon cannot contact these people directly, for example by phone or e-mail, fax. I am not kidding. You can fill in one of the message boxes (oops like the one I'm filling out now) which does not provide you with a "paper trail." In other words you don't have a copy of the e-mail you sent. Yes, I can get my money back. One way to get your money back when Amazon is irresponsible is to use SMALL CLAIMS COURT. But, it's not really the money. It's the time and dealing with the dishonesty. Failing to inform a customer of information that is necessary in order to make a reasonable choice about whether to use a service is dishonest. I have to take responsibility for using Amazon at all though. I needed something fast. It was a mistake to use them. It would have been faster to get in my car and go 30 minutes to a mall. It would have been a whole lot cheaper too; it probably would have caused less pollution. Let's hope Elizabeth Warren gets the job. We need consumer protection. The only positive is that they added the sales tax that they had been illegally not charging in order to undercut legitimate retailers. The legitimate retailers disappeared and so we were stuck with Amazon.

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beth3118
, US
Jan 01, 2013 12:10 pm EST
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On January 1, 2017, I filed a dispute with my credit card company for the amount of $86.65 that Amazon unrightfully charged to my account. Amazon took it upon themselves to charge my account for merchandise that was originally mailed to a Amazon buyer . I am shocked that Amazon had the audacity to not only charge my account for the buyer's purchase but to also keep MY MERCHANDISE . This is the most despicable customer service I have ever dealt with in my life.

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George Handa
Mililani, US
Jan 02, 2010 3:59 pm EST

On or about 12/23/2017 I ordered a laptop stand from Amazon for my recently purchased laptop from Amazon. The stand $19.99 with shipping listed on the "One click ordering" as $7.99. The supplier for the stand is Accessory Genie that charged me $19.99 for the stand, but $24.99 for shipping and handling.

My reason for using the "One click" button is to simplify my involvement to purchase an online item since I am retired with no auto for transportation.

The emails received from Amazon to address this problem makes me feel that I am being "Talked down to". I have notified the Federal Trade Commission and will notify others that this descrepancy smells like a "Bait & Switch" for enriching Amazon and Accessory Genie.

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Mark Kleiman
Venice, US
Apr 06, 2011 3:34 am EDT

Think the music you download from amazon is "yours"? Think again! Over the span of three years I have downloaded 115 full albums in mp3 form from amazon. My computer hard drive crashed and my mp3 player was stolen... And amazon won't let me download anything except the handful of albums I bought in the last 90 days.

Now it's no mystery to amazon what I ordered and what I should be permitted to download. They have a precise record of the date of each order, the album, and even the order number. Doesn't matter. I can't download it again.

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Georgann
Riverdale, US
Nov 16, 2011 12:30 pm EST

I am very unhappy with my experience with Amazon. The customer services is no customer service. I have contacted the company twice regarding this issue with no delivery of my order. I called 2 days before I was promised to receive my order. The first rep told to wait until the expected day to see if it will be delivered. Also the rep said that I should have purchased it from Amazon and I can purchase it at that time. I told the rep that it wouldn't make since to purchase it from her when I am waiting on the order to come. It never came, I called Amazon again and I was told that they will cancel the order. I told him about the issue and he acted as though it didn't matter. Then I get an email stating that the seller has 30 days to deliver my order and I can still be charged. I needed the book for class. I am not going to wait another 15 days to see if or when the book will arrive. This is the second time I have not received a book that I have ordered from Amazon. Before I ordered, I carefully reviewed the comments for each seller. Now, when I looked at the information for this current seller, it says they are new. I think this is a scheme to allow people to purchase from a seller and when the seller doesn't deliver, a person is forced to order from Amazon. I don't intend on ordering books from Amazon anymore. I purchased the book from another company. It is not worth it to purchase and play the wait and see game on Amazon.

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nelson savidge
Tierra Verde, US
Jun 08, 2010 8:31 pm EDT

Purchased outdoor internet camera (169.00 dollars) returned camera to amazon headquarters by mistake.
i have proof of delivery to their warehouse in Kentucky. UPS has proof of delivery.
Amazon has the camera, they admit that, but refuse to give me the camera or my money.
this started January 19, 2017 and still they won't help me. It is the most impersonal
response i have ever experienced. i have talked to 5 people who promised to help.
and in the end they basically said tough luck.

nelson savidge

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TMoore
Sherman Oaks, US
Jul 06, 2009 4:43 pm EDT

We have decided to remove our Kindle links in preparation of closing our Amazon account. To date, very few Kindle ebooks have sold. Recently, however, we discovered that print and ebooks on our catalog which have been long out of print are still being sold by Amazon without restraint. We have repeatedly sent emails to the Customer Service division pointing this out, as it is now the fifth email of this kind sent to them in about a month. Amazon claims to have its customers in mind when making these kinds of decisions but we disagree with their policy of listing "all editions of all books", whether or not they are in print. Their customers may be loyal but they are wholly ignorant of the problems created for the suppliers of content. This creates what is basically a fraudulent situation, especially if buyers purchase the book and then never receive the delivery. Amazon is also loath to refund the sale, and the customer is left with nothing. Similarly, the publisher is also left with nothing but a bad reputation which is no fault but Amazon's. We therefore join our voices in complaint against Amazon for its strangely erratic policies, bad business decisions, and the attempt at restraint of trade toward those who know better how to run their businesses and are disenfranchised by Amazon's creation of what is in effect a monopoly. The intent makes no difference as long as Amazon succeeds, by creating its open "customer oriented" selling model, in creating one nevertheless. Amazon's founder and CEO Jeff Bezos has yet to reply to many of the complaints received on his desk every day from authors and publishers who are not receiving fair treatment. We also are looking into adding our voices to existing cases against Amazon, or initiating a suit ourselves. We will NOT be drawn into a situation which robs us of honest and well-transacted business on behalf of a badly run business like Amazon's.

Theresa M. Moore
CEO Antellus
http://www.antellus.com

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Amazon author central

I have been trying for over a year to get books I own the rights to delisted from this Amazon site because they are OUT OF PRINT. Recently I discovered that the same books are still on my Author Central page. When I contacted them again about this they said they could not remove them. This creates an extremely stupid and avoidable situation, in which there is the impression that these books can be supplied later, when in fact they can't. Avoid using Author Central as a "social" network if you have any books listed with Amazon, no matter if they say it is the best place to be. They are lying. To date Amazon has continually interefered with authors wanting to clean out their closets and start with books which are actually in print, and inconvenienced many of their customers beside.

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Keith Turner
, US
Nov 28, 2016 4:31 am EST

Dear Sir or Madam you are showing adverts for your equipment in my Amazon author page over two of my own TURNER TREES book trailers that took me ages to complete so I hope you have not lost them. How could this happen? I am being denied sales of my book because of this action and demand that you sort this out as someone from your organisation must be responsible, please could you contact me about this serious matter my author name is Keith Pott Turner.

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Amazon molemax-half amount sent

Please refer to my previous complaint re: Amazon (Molemax). The Amazon sent me the following e-mail today, threatening to close my claim in 3 days. I hope you can contact them in 3 days, and have them return my money, or send me the packages that I had ordered. Thanks, Asha Rijhsinghani.

Below is their today's e-mail:
Hello from Amazon.com.

We are actively investigating your Amazon.com A-to-z Guarantee claim for transaction [protected]. The seller indicates that a return has not been received for this order.

In order to further assist us with our investigation, we will need the tracking number used to return the item. Please note that we will be unable to take further action until we receive this information. If this information is not received within three business days, your claim may be closed.

We look forward to your reply, and thank you for your patience during our investigation.

---
Shaila
Account Specialist
A-to-z Guarantee Program

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Amazon misgudence and not protecting my rights

Hi,
I bought a Toshiba laptop from a company name `SPddys` through `Amazon.com` online last month.

When I saw that there was a problem with the touchpad of the laptop, I immediately called the seller and he told me `I should be calling Toshiba and Amazon because Toshiba would help me for the technical support and I am paying the money to Amazon he was just shipping. However Amazon told me that it was NOT TRUE, I was actually paying the money to seller. That means he misguided me either by mistake or on purpose.

When I called Toshiba I did whatever the costumer service told me but it didn’t work. I also have a Toshiba laptop so I am not very far from using laptops and following the gudiences. I asked many times if there was anything that I could do to fix or adjust it but after several trials they assured me that it was defective. I even attached a mouse to be able to adjust it from the settings. ( Later in one of the e -mails the seller asked me how I was able to set the computer if the mouse pad was not working kind of indicating that I was lying. This is the very simple answer to that question.) Toshiba suggested me bring the laptop but they told me that once they opened it I wouldn’t be able to return it. Also why should I be paying full amount for the defective item and used the warranty? I didn’t have car or time to look for Toshiba service and go back and forth and wait for them to fix it. So I didn`t.My friends also suggested trying to fix it but I didn`t let them because of the warranty issue, once it was opened I wouldn’t be able to return it and it was not for sure that they would be able to . I also read some internet reviews on touch pad problems some of which wrote it could be an important system problem so I didn`t want to risk it.

After talking to Toshiba I called Amazon and told about it and they guided me to fill a file against him. I had limited time in the USA so I had to act quickly. However I was reluctant to file the case so I made sure that if he responded and fixed the problem I could cancel the file by asking the costumer service of Amazon. I called the seller again but he didn`t pick up the phone that day. I called him next day in the morning again the and left a voicemail message and but he didn`t turn me back. I sent him and e mail and he replied me telling if I had contacted him he would have fixed it but as I filed a case against him he wouldn’t be able to help me in an angry tone. I was surprised and told him that I was guided by Amazon after what he told me and I could cancel the file any moment if he fixed it thinking may be he didn’t know I could cancel the file and he could still fix it but he sent me an e mail telling he wouldn`t talk to me until the case was over. He wrote me it was against the rules to contact to customer if there was a file. I was totally confused because I called Amazon and they told me I could cancel the file if he would ever fix it? When I called Amazon telling all about, they recommended me not cancel the file. Also he didn’t contact me at all after that.

Before I returned the laptop I called Amazon again because I had concerns that the seller might not be very confidential and he was also angry and wouldn`t want to refund me but Amazon assured me that I would get a full refund because it is Amazon A Z. Had I known that there was a risk of being partially refunded I wouldn’t have returned it because I already had lost my confidence to seller but I had confidence in Amazon.

As I sent the laptop directly to seller not to Amazon since I was guided to do so, I can never be sure whether it was fixed after I returned it. If it was something fixable without opening the laptop, Toshiba would have guided me too or the seller could have called me and guided me but he never did. My all calls with Toshiba were also recorded. My case number is 1-[protected]. Amazon should receive the returned products to make sure that nothing is missing or they are not fixed by the sellers. This is the very big system error.

The seller has never been apologetic but rather angry and never wanted to negotiate with me. He not only failed to guide but also rejected to help me, he doesn’t have any customer service and didn’t answer my calls. He was not being professional. There was a mismatch between what Amazon assured me and what he told me.

He cut off $130 from me claiming it was flawless, he could only sell it as opened. What he told me he did and it worked was what Toshiba also guided me to do but it didn’t work at all. What Amazon responded me was the seller cut off %20 because it was returned and it was flawless and the case was over.

SO he got my money and can still sell it to good price and he lost nothing. It is totally unfair because I had hard time calling all the people and dealing with that issue and I hardly got my partial refund. I did everything according to guidance and now I am paying for that. I wrote to Amazon again about this but they no longer contact me.
I really dont know what else I can do.

Thanks
Dilek Sahin

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nothappy
oxon, GB
Oct 07, 2010 2:40 am EDT
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I had a Amazon acount for 9 years and was a seller we grossed around £10, 000.00 a month on there. They kept freezing large sums of money claiming "suspicious activity?". they kept on doing it time and time again and when we complained about the service on the last e-mail, days later they sent us a rude e-mail stating they were shutting our account down and will never deal with us again, and to not contact them again as they will not re-open acount.

We had perfect feedback, Perfect credit rating(not that it matters) and excelent feedback.

Trading standards and the OFT are a complete waste of time showing absolute no interest to investigate

Amazon will continue time and time again to rip inocent people off in attempt to hold your money which is used to make large sums of interest and no one will ever stop this.

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Amazon lack of customer service

was paid for an item through amazon payments service online in the amount of 300. I verified my bank account with amazon and attempted to withdraw the 300 dollars into my chase bank account. I received a email saying the transfer failed. I called my bank and they said the transfer was not blocked on their end. I proceeded to attempt the withdawl again at which time I realized they put a hold on my account. I was given no reason for the hold and told customer service could not access my account. I was told my account could only be accessed by an account specialist. They proceeded to tell me that there is absolutely no phone number and all contact must be emailed to the account reps and that I would receive a response withing 48 hours.
After a total of 5 phone calls I still hadnt received a response from anyone. I called amazon again today may 21st and Customer service told me that it was my fault that I hadnt received a response because the form I filled out was incomplete.I had not told them my banks phone number. I told the customer service rep that I had not filled out the form, but rather one of their reps had filled it out for me and never asked me what my banks phone number was. I have multiple bank information on my account and asked the rep which number he needed and he told me he could not tell because he could not access the account. I would have to re fill out the form and wait an additional 24-48 Hours for a response from an acoount representative. I told the rep that I want the 300 dollars deposited in my bank account and my amazon payment account closed or I want the Amazon payments customer that sent me the money to have their credit card credited back for the 300 dollars. The rep told me he can do nothing to the account because its on hold and he would have to wait for an account specialist to take the account off hold. So at this point in time i cant even close my account or thouch my 300 dollars. This is the worst customer service I have ever had. This actually isnt customer service because the department does not have the power to provide me with any service whatsoever. All of the service lies in the hands of the Account specialist who dont even have a phone number.

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Amazon extra charges

I made an e-shopping to Amazon.co.jp and after got the information I should pay more than 80 USD for duties and taxes (the amount spent for shopping was 35 USD) I refused delivery and ask Amazon to cancel my order.

Sent them a mail to inform and got a reply saying they has refund my CC account. I was surprised to discover that I was CHARGED (again) in 44 USD! Really... Not a credit but a DEBIT!

After send information to Amazon, got an answer to check later or contact my CC company and clarify issue. What? Debit is still there. I am so upset to Amazon I could resign from refund, even, but having a amount charged from my CC is an insult!

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May 12, 2009 6:39 am EDT

UPDATE

The bank is behind this mistake. Not Amazon!

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Amazon - blocked my sellers account for no reason

I just recently set up a sellers account on amazon. They randomly suspended my account after it not being open for more than 2 hours, stating that my account is related to an account which has been previously blocked for violations of their policies. I have asked them what is going on, why I am blocked, how they can relate me to someone elses account, and...

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Amazon shipping & customer service

When ordering new or used books, CD's, DVD's from one of Amazon.com's small vendors, a customer is offered 3 shipping options: Standard Shipping, Expedited U.S. and International.

In the USPS handbook of regulations, Standard Shipping is flatly defined as Parcel Post rate, nothing else.

Media Mail service is not offered by Amazon, but Media Mail is the service most Amazon small vendors are giving Amazon customers in order to maintain their profit margin. Media Mail service costs less that Parcel Post or 1st Class rate, and takes far longer for the shipment to deliver to its destination than either Parcel Post or 1st Class mail.

For example, a single book sent Parcel Post or 1st Class from NYC to Honolulu will typically reach its destination in 7-10 days, whereas a book sent Media Mail rate will typically take 29 days or more-- a difference of weeks. And shipping Media Mail, the longer transit time (up to 6 weeks, cross country) means greater risk of damage to the shipment with repeated handling and processing, and the routine open inspection of Media Mail, to which Parcel Post and 1st Class are not subject.

The customer pays for Standard Shipping, defined by USPS regulations as Parcel Post service, but the customer gets Media Mail Service.

I phoned Amazon Customer Service, and was told that for a vendor to arbitrarily decide to ship by Media Mail when the customer has paid for Standard Shipping, is flatly against Amazon policy. But every Amazon small vendor I've written to or talked with, says that Amazon actually suggests that sellers ship via Media Mail. They also complain that Amazon has been eating into more and more of the small vendor's profit margin with the fees and commission it extracts, and that it's useless complaining about it to Amazon. So Amazon cheats its small vendors, and these small vendors cheat the customers in turn.

A customer can argue with these small vendors about this issue until they're blue in the face, but most often, you get nowhere. And likewise, you get no help from Amazon, other than a referral to their A-Z Guarantee, which does not cover this issue. Making out an Amazon complaint form is not only time consuming and pointless, as no response or action from Amazon follows it, but Amazon limits customers to submitting 5 complaint forms in their lifetime business relationship with Amazon!

The fact remains, that in most media transactions, even though the Amazon customer pays for Standard Shipping (Parcel Post service), they still don't get their merchandise for weeks, because they're getting cheated with Media Mail Service by the small vendors.

I've found it helpful to instead order the media directly through a small vendor Amazon has listed as having the item, without going through Amazon at all, or to contact the small vendor ahead of making the purchase on Amazon and getting a pledge from them to ship 1st Class or Parcel Post for the Standard Shipping fee paid to Amazon, which many have been willing to do.

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taco12
Kennewick, US
Jun 02, 2010 1:57 am EDT

Per the marketplace shipping policy on the Amazon.com help page:
Standard U.S.: 4 to 14 business days after shipping (may take up to 21 business days)
This is clearly posted in several locations.
http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=537734&qid=1275461849&sr=1-1

The seller can ship with whatever method they prefer, as long as it does not arrive more than 21 days after the item ships.

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Amazon fraudulent charges

Well, this is short and sweet! My husband ordered a book from Amazon.com and then a few weeks later, a $79 charge appeared on our account. This is such a deceptive business practice. Reason being is that people ordering a book from them are not knowingly signing up for this 'Prime Membership' that is billed annually. I did a google search and discovered that there are HUNDREDS of complaints! Listen up Amazon, if that many customers out there are pissed off and not knowingly signing up for this membership, perhaps you should figure out another way to gain business for that product! Granted 'its in the small, fine print' Hence, the asterick strikes again!

Amazon.com will apparently refund back your money, just call [protected]. Or logon to your account to manage your 'Prime Membership' But nevertheless, they need to figure out a better method than automatically signing people up. We will NEVER order from AMAZON.com again! Never. Period.

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vladimir Tolkachev
, RU
Jul 18, 2011 7:12 am EDT
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Complaint spravedliva.Lyudyam time to read and took advantage on Amazon com

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K L
Grand Forks, US
Oct 05, 2009 11:08 am EDT

For Stupid. "Unknowingly" You are wrong. In order to signup for Free trial Prime membership you have to Fill out a form that advises you to avoid charges in the future to cancel after first time. You agreed to run the trial you are at fault for getting the charges. Its all the hundreds of people like you who are to lazy to read and click the little button to remove the charges on your account. LAZY You people always want something for nothing. Amazon did nothing wrong.

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Amazon the cleaned up my entire debit card

I am a regular buyer from amazon. yesterday i bought 2 items from amazon.com. A corsair memory kit and a gigabyte motherboard. as the usual process was they charged my debit card for it and my bank sent me an sms stating the amount. after sometime i received another sms from my bank of the same amount of the corsair being transferred to amazon. i called them up and spoke to them about this. the moment i kept the phone my debit card was again charged for the corsair memory kit. this was really getting ugly because even in my orders it showed i had just bought 1pc of both the items. i called them up again and spoke to them about it. and as luck would have it i kept the phone and within 10minutes i was charged again for the gigabyte motherboard and i couldn't do anything about it. in all i have been charged thrice for the corsair memory kit and twice for the gigabyte motherboard. I called up amazon again to know what the hell was going on and how could they just keep charging me. all they had to say was it will take 24hrs to find out whats happening.

I don't know what to do now. anyone had any similar incident. I cant even call my bank and ask them to block the money as it is already transferred to amazon from my debit card.

I am a student with not much money in my account and they swiped out all from it. i would appreciate if someone could guide me in the right direction about this.

regards,
Sher

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Pissed off in Kansas
Elkhart, US
Jul 10, 2014 5:09 pm EDT
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Placed an order through Amazon .com and was offered free shipping for signing up for free trial of free shipping. I rarely order anything from Amazon so I cancelled free trial within 2 weeks. So today I look at my online statement and see they have deducted 106.00 from my bank account. After extensive search online found a 1800 number. A foreign operator states he will cancel membership but it will take 3 business days. Thieves they are !

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abhilesh
, IN
Oct 15, 2014 6:26 am EDT

sir amazon sell some leggings of hindu god picture. this is not possibal becous god is our spirit. plese block amazon.com he is not a company this is a devil.

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Amazon packing of shipments

I have filed two separate complaints (within last 9 months)with Amazon regarding poor packing practices when shipping electronics and other sensitive or breakable items.
The first complaint was done through the standard customer service line while the last was done with a direct phone call and email to Amazon corporate offices.

I began 7 years ago using Amazon consistently for on-line ordering and was very pleased with expediency of order fulfillment, customer service with a misinformation of a product through one of the store fronts and concern regarding gear that came in in a damage box. Overall packaging quality at that time was good and with ordering photography equipment packing was, in my opinion, a natural concern.

Beginning at the end of 2007 when ordering Christmas gifts, I noticed a significant deterioration with packaging and initially allowed benefit of the doubt due to Christmas season. However my next order and subsequent orders came in with minimal to no packing and damaged cartons.

When calling customer service and also corresponding with corporate office, I was advised in each situation issues would be passed to fulfillment. My call to corporate headquarters spurred by my having started a company, placed and order and the box arriving damaged. I refused the package, called customer service and had issues there in having the order replaced. I than contacted Amazon corporate headquarters offering a dollar volume of business I had done, explaining the nature of my business and addressing concerns regarding packaging.

Ultimately, it was inferred I should not refuse orders (anyone using Amazon is most likely familiar with their process of take in a package and than call customer service with issues) and the packing concerns I had would be passed to fulfillment.

Today there is a discussion with the photography/canon (Amazon tags) that has been addressing this issue ongoing. Personally, I have closed my corporate account and have scoured the web searching for other on-line services from which to make purchase while using Amazon as a price comparison base, individual reviews of various items and looking at photographs for specific lenses I am considering buying.

Overall, I would like to continue purchasing from Amazon but can not given the apparent lack of response to mine and other complaints that while possibly passed to fulfillment, have not been responded to in noticeable manner, meaning better quality packing.

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Tlpham
Kansas City, US
Mar 25, 2011 8:34 pm EDT
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I ordered the Nutiva coconut oil, 54oz. container (pack of 2) -it arrived today in a large box with another order of 2 Nutiva coconut oil 15oz. (pack of 2) . The (2) 15oz. was in perfect condition (its own box) . The 54oz. leaked all over its own box and I checked the lid it was sealed BUT a white film was all over the foil cover it. Very, Very dissapointed because I ordered from Vita Cost last month (the 54oz.) and it arrived perfect .

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Amazon unauthorized charges

I made an order trough Amazon.com (a book) when I realized that I wasn't buying from Amazon books. I was actually ordering trough this other company -SmartSavings- and that they will automatically enroll you on some sort of membership for one dollar a month. I cancelled the order right in there and called the company and told them I was not interested on any membership enrollment deal. they told me not to worry that since the order didn't go trough I was not going to be enroll at all. after one month I checked my account and to my surprise I found a charge for a dollar in my account from that company. I asked them to fix the problem and they gave me a confirmation number. I also told them that I was going to report them to the better business bureau because they were committing fraud enrolling people without asking on their membership. Maria so be aware of the hidden words and messages, read everything. another company to be careful about is Gamemobile. Maria from Texas

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Valerie
, US
Jun 29, 2008 2:05 am EDT

I have been an amazon seller on and off for about 3 or 4 years. I usually just sell old junk like dvds and video games and such. Every once in a while i would get a negative feedback with comments like 'video was not what I wanted, seller says what i want doesn't exist... avoid this seller.' It was the truth, amazon lists the video description wrong. However amazon doesn't care. Now I had another similar negative feedback by a buyer that didn't know what they were talking about. Amazon sent me an email saying my account was suspended indefinitely.

I emailed them back threatening to cancel my amazon credit card and cease from spending the $1000 per year that i tend to spend on amazon as a buyer. They emailed me back the next day telling me that i was reinstated but I am on probation. I decided this week i would clean out some closets and I have sold about 60 items in the last 14 days. How do i pay the shipping? Out of my own pocked because the $700 balance i have with amazon is frozen. If that isn't enough... out of that 700, they are taking 200 in fees.

Amazon gets .99 per item. They take 6-15% which is ridiculous that it isn't a set rate... this is pretty much making up the rules as they go. Then they have something called a variable closing fee. This is a set amount they charge based on shipping. Why are they charging me more if the buyer wants the item faster? First of all, the shipping fee they set is not enough to cover priority mail. Today i listed a dvd. I listed it for 2.25. The 3 fees together come out to 2.21. So i make $.04 on this sale after shipping. FRAUDULENT AS TICKETMASTER. I wish there was a better service to reach as many buyers as amazon does because it is really sad to see all this merchandise go without getting anywhere near the full amount for them.

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Janet
,
Jul 28, 2008 3:57 am EDT

Was considering selling an item on Amazon.com. Opened an account, had to enter credit card information for verification purposes only, it said (shame on me) I had searched all over for what it would cost for me to list a product on there.

I could not find any information on listing one product. I started to list the product and then decided no as I did not know enough about Amazon.Com, I Xed out.

Guess what, by doing that, they slammed my checking account for $39.99

What is this I ask them, oh you signed up for the Merchant account, how, I ask. Because you clicked such and such link.

No where did it say I would be charged! They just go ahead and do it! Be careful where you are clicking on that site!

They will steal your money without question!

They claim they will give me a refund but it will take 30 days as their claims processing department is backed up!

I am going to full force with this until I get my money back into my checking account!

Seller Beware - Buyer Beware - Amazon.com is not a good place!

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Amazon violation of published rules

A buyer, using someone else's account, purchased a Battery Grip for a Canon EOS 30D that I had for sale. Despite paying standard shipping, I sent it Priority.

The buyer, whose name I STILL do not know, apparently allowed the item to sit at the address of record for 3 weeks before opening the box. She CLAIMS that I sent the wrong item, so she wrote me asking for a refund. I pointed out that Amazon rules required her to contact me within 14 days of receipt of the item (and I have USPS delivery confirmation of when it was delivered).

Despite this rule violation, I offered her a FULL refund, except that she had to pay for the return S/H, which is another Amazon rule. She flipped out and demanded that I pay for everything! So, she refused the refund and filed a complaint with Amazon.

I find this to be an violation of the Terms of Use by Amazon.com. The buyer has allowed the item to sit somewhere for 3 weeks before looking at it; that's HER fault, not mine. Because she failed to contact me within 14 days of delivery, and refused to accept a refund, I don't see how they allowed her to file a claim! It's clear she has not abided by the Terms of Use, and thus the claim should not have been allowed.

Finally, the claim is still pending, despite the fact that more than 30 days have passed since delivery. ANOTHER Amazon.com rule requires the return of the item within 30 days to get a refund. This has not been done by the Buyer, her THIRD rule violation.

Given the large number of rules violations, I will not refund this woman's money, regardless of what Amazon.com decides in their Claim hearing.

Because of the Claim, Amazon.com has FROZEN my Payments Account, and may keep it frozen for up to 45 days! I thought PayPal was the only company to perform such reprehensible acts, but it now appears we have another!

I have warned Amazon.com that if a Refund is awarded, I will bring legal action against them and the Buyer for the repeated violations of Amazon's rules by the Buyer, and the FAILURE of the Claims department to refuse this claim due to those rules violations.

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rakee
, IN
Feb 04, 2009 3:33 pm EST

if you want your invested money back, then go to the website : http://www.iticctrust.com,
and make their complain, they will get ur money back surely because they are information technology internet cyber crime.
Just go their and post your complain, then see how best they are in getting ur money and keeping u always safe from frauds,
go to www.iticctrust.com, click on post complaints, and post the complaint then see their power of justice,
that how they take action for u, and make u ur money back, its my guranttee,
bcoz i have got my Rs 18700 back from webwiz company whom i paid for data entry job,
and they cheated me iticctrust.com helped me when i complained there, and i got my money back from webwiz company...
And as well as the best job in a genuine company... so follow my advice u can get the gr8 profit...
bcoz im getting im a live example.

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