I would like to tell you about the highly DEPLORABLE and totally UNPROFESSIONAL attitude of the Airtel customer care executives. They have no sense of how to talk with customers – absolutely no etiquettes what so ever. They don't even know how to use the database in their computers, for God’s sake. My Airtel prepaid mobile no. is 989 755 4749. Day before yesterday (March 9, 2008) I received the following message:
"Thanks for using the Airtel chat service"
Exactly the same thing has happened on my brother’s prepaid mobile connection number 999 723 1989. After this on March 11, 2008 my balance was automatically deducted about 25 Rupees or so and showed the balance as negative now. Who the hell gave Airtel ANY permission to add ANY services or deduct ANY money from my account?
On several earlier occasions too, Airtel has committed such types of frauds so many times with me and my friends. One time it was an unauthorized charge of Rs. 24 and another time it was Rs. 99. They automatically activate any service on any number WITHOUT APPROVAL from the customer, and when these irate customers call them, the Airtel customer executives then have the nerve to start misbehaving on the phone. Give me a break. Classic case of – ULTAA CHOR KOTWAAL KO DAANTE, isn’t it?
So Mr. Airtel, please refund my 24 + 99 + 25 = 148 of FRAUDULENT BILLING, and do not activate any kind of useless services on my number in the future. If Airtel resorts to fleecing its unsuspecting customers like this ever again, then all of us friends and relatives here are going to form a group and jointly file a CLASS ACTION LAWSUIT against AIRTEL. We would also then feel compelled to take this issue to the news media and switch to foreign companies such as Vodafone, etc.