Airtel Chennaifalse commitments by the airtel customer care executives!

V
This review was posted by
a verified customer
Verified customer

I called to book my Air Tickets through an agent called 'Make My Trip.com'. I had to call them to know the status of my tickets later. Per the agency website, [protected] is a Airtel toll free number. I called to them on Jan 02, 2007 at 10:07 P.m. The call went for 14 minutes and to my surprise, I was charged Rs.140 @ the rate of 10/min. When contacted Make my trip Customer care, they have written to me saying that it is a toll free number and clearly stated they receive calls to that toll number every day from their customers. So, I contacted Airtel Customer Care regarding the same.

Initially, Some of the Airtel executives said that it is not a toll free number but later they said that it is a toll free number and promised me that the amount will be refunded in 24 hours. But it didn't happen as promised. When I called the Customer care, they again promised that it will happen in 2 hours. This same old story repeated many a times. I called to Airtel Service more than 11 times. Now, they say that it is not a toll free number.

There are lot of discrepancies prevailing with the Airtel executives. I have written to Airtel customer care but no response from them so far. If this prevails for long then Airtel will soon lose its good customers in the near future.

Responses

  • Vi
    vivekanand Feb 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I changed my post paid connection to prepaid with same no. They asked me several proofs for prepaid even though i have given the same for postpaid. I went again with all the proofs they needed and got the sim. I am informed that it will be activated within a day. But they didn't activate for three days. To my woes i was out of station from chennai those 3 days. My family could not contact me. If i called the no which the airtel showroom gives as contact no, the bloody folks are not picking the phone. Even if they r picking once after 20 calls they simply cut the mobile after some time without saying. They had really tested my patience. At last after 3 days they had taken their own time to activate. But within a week,they had disconnected my mobile saying that the photo identity which i gave is not a proof. If that is the case they should have told me the second time itself when i went to produce the proof. But they didn't. But they have disconnected my mobile. If i tried to contact the contact no which the airtel showroom at Chennai the same old thing repeats, they r not picking but they used to make calls from the mobile without attending customer. Idiotic peoples in the showroom without having a care to attend the customers.

    0 Votes
  • Bu
    Bunty Mar 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Sucks. I got a prepaid connection from a dealer after filling out all the required forms and submitting all the proofs. And suddenly with a 2 hour SMS notice they disconnected my outgoing saying I had not submitted some proofs or whatever. Then I had to do the proverbial pillar to post thing and had to call them up like 100 times to find out what I need to do. The dealer kept blaming Airtel and Airtel was clueless saying that there was some problem with the submitted documents and that I have to resubmit again. But they wouldn't tell me what was the problem. I asked to talk to a senior person who kept repeating the same thing asking me to resubmit and when I told them that if they did'nt tell me the reason I would risk documents 'rejection' again, she seemed to cook up some reason and told me I needed a local address or something. Finally someone called from the Airtel office and told me that they would activate it, but it would take 4 hours due to technical issues and 'TRAI' regulations. I have been without outgoing for 24 hours. It takes them 2 minutes to activate connection when you are signing up. But now they need 4 hours. Which is just plain stupid. On the whole, a bitter experience. Only reason I am not moving to a different operator right now is that I unfortunately topped my card for a large amount, apart from the headache of having to update my number with all the contacts!

    0 Votes
  • Ka
    Kavya Jul 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel is one worst service provider I have seen. I have had very bad experiences with this stupid company. Their customer service sucks. The worst part is am not using airtel service since 2 years and they are still sending bills to my id and demanding me to pay. The fact is am not even in India. People did u realize how selfish they are. ALl they want is money from innocent people like us. I know many people who use the card and dig it underground and keep changing the numbers. But we people who pay the bill honestly will face all the problems. Not only me, many of my friends and families faced different problems. PLEASE BE VERY CAREFUL BEFORE USING AIRTEL.

    0 Votes
  • Sr
    Srinivasan Thiyagarajan Sep 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Customer Service is not good and they are showing their inability and un maturedness. Not guiding properly and not having enough information in hand for customers. Just reading the system information which is not at all sufficient. Dont have hierarchical systems.

    Recently my outgoing call got disconnected without any notice. While communicating the customer care understood I have to re-submit my residential proof again. While I was mentioned while getting the connection i have provided the required documents (for address proof my airtel landline telephone bill photo copy and driving licence front and back photo copy for photo identification) they told I have to re-submit again. I understood fault of the agent(who provided me the connection), have to resubmit my documents and I went into the airtel office and resubmitted the documents and asked the person to verify my documents and when it will be enabled. They told documents are perfect and it will be enabled in 24 hours.

    But even after 4 days outgoing was not enabled . I called the customer care, they told the documents are not sufficient. While I asked for the reason they are unable to provide proper information. they mentioned address proof does not hold enough information. The address proof I re-submitted was my airtel landline bill. I hold the airtel landline for past 3 years and receiving my bills the residence properly and paying by bills by monthly.

    They are not able to guide me properly for enabling my outgoing.

    For enabling the outgoing call for a pre-paid mobile number which hold Rs. 300, I have spend more than 50 rupees for phone calls and went to the airtel office twice. Even after all this I have not recieved the required service.

    Airtel call center service is the example for worst and useless service provider which I have seen till now.

    0 Votes
  • Sa
    satish d Sep 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I really agree with that airtel customer care is too worst.
    I took a sim of airtell. I submitted the proofs what all they need.
    They said that it will be activated with in 3 days. They did the same and disconnected the outgoing stating that something need to be submitted.They failed to tell me at first. Eventhough i gave my docs didnt still get.
    So people i really tell u dont go 4 airtell.

    0 Votes
  • Vi
    Vivkanandan Oct 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had brought two mobile prepaid cards from Airtel. One for me and another for my wife. My number is [protected] and my wife no is [protected]. But when calls are coming for both nos are going to [protected]. I brought the cards in the month of January. Initial stage it is working fine. Recently for last one month it is giving problem to us. So please look in the matter. It is very urgent. You customer care nos at Chennai is not responding.

    Regards,
    Vivkanandan.

    0 Votes
  • Gs
    G.Srinivasa Manikandan Oct 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Feel disappointed in paying colleague post paid bill.

    0 Votes
  • Ra
    Rajaprabhu Nov 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    AIRTEL is a bad network in India.

    They all cheating fellows.

    They cheated Rs:60 from my account for yahoo zone I haven't registered for anything.

    0 Votes
  • Ra
    ramesgh Dec 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    sir, all i can say is Airtel is very big Mittal Company, due to the services provided by 121 and other customer care emails response is very poor and neglected. I have cancelled one airtel number and i got confirmation of the deactivation also. Later on every month my account was debited....still going on..so my advice is DONT GIVE ECS DETAILS FOR PAYMENTS

    0 Votes
  • Na
    Nagaraj Dec 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Recently I registered online in airtel site, for stopping promotional calls from airtel. After registering a message was displayed saying, I'll receive a confirmation number through SMS from airtel within 24 hrs after which I've to enter that again in the site to stop receiving promotional calls. Even after 1 month I still dint receive any such SMS...

    0 Votes
  • Di
    Divya Dec 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have got a prepaid connection from Airtel before 3 months with the proofs submitted as told by the dealer. And now, with out any prior notice they disconnected my connection saying that there is no enough documents submitted. I have submitted my proofs and photo again to the Airtel showroom and till after 1 full day they have not yet connected my connection. When called to customer care they are now telling that they need 24 hours. SInce I am staying outside my place my parents are not able to contact me. I have seen the worst customer service as well as the irresponsible service ever from airtel. There is no coordination even among the customer care reply and showroom people's reply.

    0 Votes
  • Si
    Sivakumar Dec 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    They are charging even for the Customer Care numbers.

    0 Votes
  • Na
    Nalini kumar Jan 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I requested for plan change ......... to confirm weather the plan had been changed or not ....... i am trying to contact the chennai customer care number since 2 days ........ but no response.
    regards
    nalini kumar

    0 Votes
  • Sv
    s.venkatachalam Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i agree not response for customer care

    0 Votes
  • Va
    vairamuthu Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i applied a new broadband airtel net connection before two weeks and i wil paid amount rs.500/- in ur FSO, but till now u couldnt start any process to give a connection..try to give a connection earlier as possible...

    0 Votes
  • Kr
    Krishnaraj Apr 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have recharged my pre paid airtel number through internte banking of Icici bank, the amount got debited from my bank account but the mobile doesnto got recharged. I lost my money. I enquired in the bank and they were telling that airtel people are real culprit and when i asked airtel they told its the fault of icici. Dont know what to do? Friends, could anyone help me to figure out what has happened??

    0 Votes
  • Gg
    GG vadivel May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ya, its more than one hundred percent true. I astonished to see that the long DISCONNECTED numbers namely [protected], [protected], [protected] all works for a couple of days BY fraudulant activation by airtel - and goes off after that stating TOI TOI TOI... TOI TOI TOI... tHE MARKETTING franchaise managers and executives at activation sections have become perfect ###kards of sales gals and sales gals also have gone call gals of HEFTY BILLS clients. Do something to barthi wakeup.

    0 Votes
  • Ss
    s.shyam kishor May 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    from past 2 weeks on ward airtel signal is very very weak i cant even talk to my home members. in WEST MAMBALAM, SOUTH KAVERI STREET, CHENNAI
    y u people not taking care it is very worst y cant u improve ur signal strength in that area.
    this 3rd time i am giving the comment.wat is the customer satisfaction ur giving.
    pls make improve as early as possible.

    0 Votes
  • Ra
    Raji May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to know how to trace the address to giving mobile numbers.

    can anybodies help him.is any site is there...

    plz send me to my mail...

    Mobile No - [protected]

    0 Votes
  • Ra
    Raji May 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to trace the address of the given mobile no - [protected]

    0 Votes
  • Vi
    Vincent Jun 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    THIS IS NOT COMPLAINT BUT OFFERING LAND FOR TOWER
    Dear Sir / Madam,

    We have a vacant land of 1800 sqft at Kanchipuram near white gate at south india (Chennai - Tamilnadu)

    We are offering for cell phone towers.

    Intrested may contact us +91 [protected]

    Thanking you,

    R Vincent

    0 Votes
  • Ja
    javeeth Jun 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Customer care

    Please get me address for this mobile no.[protected]

    Thanks & regards.,

    Reshama

    0 Votes
  • Su
    SUPRIYA NAIR Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    AIRTEL IS THE WORST SERVICE PROVIDER IN THE WHOLE WORLD.THE COMPANYS IS FULL OF THEIVES AND PEOPLE WHO DO NOT HAVE BASIC KNOWLEDGE.

    I HAD PAID BY BILL 6 MONTHS BEFORE, BUT STILL THEY ARE DEMANDING PAYMENT FROM ME AND ALSO CALLING UP NUMBERS/PEOPLE WHOM I HAD FREQUENTLY CALLED DURING MY LAST FEW MONTHS ASKING THEM TO PAY MY BILL.

    I AM GOING TO LODGE A COMPLAINT WITH CONSUMER COURT FOR THE ABOVE HARRESMENT DONE TO ME

    I REQUEST ALL OF YOU TO :"BEWARE" OF GETTING CHEATED IF YOU R A "AIRTEL" USER

    0 Votes
  • Sm
    S.Mohamed asif Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes, i am also having the same problem like got disconnected after submission of all the documents. Not only me, one of my friends also got disconnected after submission of all his documents twice.

    0 Votes
  • Pr
    premkumar.v Aug 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    sir,
    my new connection no. [protected]. this is life time validity number.
    1.outgoing calls not there.
    2.validity shown upt Dec.2008 only.

    thank u.

    0 Votes
  • Ka
    Kaushik Ram K.S Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I planned to move from Airtel Prepaid to Postpaid connection last week. I have given the proof, Photo and Rs.250 for new connection and my verifcation is also completed by last week itself. But still i couldn't get the new connection. I contacted the customercare many no one is answering me properly. It is a very wosrt response from Airtel and they lost the genuineness.

    0 Votes
  • Sc
    S.CHENTHAMIL Aug 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    THIS IS NOT COMPLAINT BUT OFFERING LAND FOR TOWER
    Dear Sir / Madam,

    We have a HEAVY WIGHT RCC BUILDING of 5000 sqft at KORATTUR near AMBATTUR INDUSTRIAL ESTATE, BETWEE N ANNNAGAR at south india (Chennai - Tamilnadu)

    We are offering for cell phone towers.

    Intrested may contact us +91 [protected]

    Thanking you,

    S.CHENTHAMIZH

    0 Votes
  • An
    Annadurai Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    i want to now the address of the mobile number -[protected](Gayatri, Chennai).
    she cheated me regarding my money. so i want to trace her with this mobile number( as i have this evidence alone). could you please help me in providing the address to [protected]@gmail.com so that it will be helpful to trace her.

    0 Votes
  • Na
    Natarajan Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    To
    The Customer Services

    Dear sir,
    I have been working abroad and one of my friend
    disappeared from me for last 2 months with my
    money RS 3 Lakhs. he is an Airtel Number holder
    Is this possible I can get home addres from you since
    I Dont have any contact details.

    Awaiting your reply

    Thanking you

    Nataraj

    0 Votes
  • Ma
    MARI MUTHU. B Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    I have bought sim card from your's agent on 5/7/2008 you have dis conected out going callon 18/8/2008, I have given 2times my permenent and tempraury adress and proofs for your reference I went to saidpet office on 22/8/2008 yesterday night your represontative enquired me and he told that today every thing will be alright but i have not received and result from you, so kindly conect me simcard (or) please return back my money because i have submit enough references, without outgoing call is very defecault to me, i am a business and working person phone is very esontial to me. if you are not able to do please return to me my balance amount i will surrender your simcard

    PHONE NO: [protected]

    THANKING YOU,

    REGARD,
    MARI MUTHU. B

    0 Votes
  • Ab
    abhay jain Sep 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i can't even tell the complain such worst n horrible so i want a call back from airtel because cus. care n nodal officer is not helpng me out

    0 Votes
  • Hi
    Himanshu Sep 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir i want to know number [protected].plz tell the address of it.

    0 Votes
  • Ma
    Madhu Oct 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Compliant regarding verbel abuse through cell phone. Daily i am receving a call through a number, the person speaking bad, vulgur words, on me, disturbing a lot. I want to trace the mobile numbers in legal manner. planning to file a case in a police station.

    Does any website is there to compliant...

    plz send me to my mail...

    0 Votes
  • Sa
    sarhan Oct 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i am residing in kerala in kollam district
    i would like to know about airtel broad band connection here
    pls help me
    also iam a dealer of airtel
    pls provide me necessary offer to make my business profitable.

    0 Votes
  • Vs
    v.sivaraman Feb 05, 2009

    DEAR SIR,
    I AM AT SHOLINGHUR-631102.
    I AM USING AIRTEL PRE PAID PAST 3 YEARS. I NEVER SEEN WORST SERVICE FROM AIR TEL, BUT PAST 3 MONTH I AM HAVING LOT OFPROBLEM IN NET WORK AND VOICE CUT AND SOME OTHER CALL CLASHING.
    I DON'T LIKE TALK IN CUSOMER CARE BECAUSE IT WILL TAKE LONG TIME TO TALK WITH CUSTOMER CARE EXECUTIVES.

    KINDLY TAKE ACTION FOR NET WORK. PEOPLES ARE CANCELLING AIRTEL AND GOING FOR VODAFONE. IF YOU WANT TO AVOID YOU SHOULD TAKE ACTION WITHIN A WEEK.
    V.SIVARAMAN
    NO. [protected]

    0 Votes
  • Sy
    syeed khaja rasul Feb 07, 2009

    change limited to unlimited

    0 Votes
  • Ra
    ramesh Mar 03, 2009

    Yea i agree ... I was also been affected by the airtel cutomer care coimbatore ... i am using Pre paid connection.. i was using since 1 year ...


    I was been cheated for Rs 200/- Annual subscriptin charges...

    I payed the amount in the showroom for HT activation around a month before but still they are not agreeing that i have paid and been running behind them...

    Finally its all waste of using their service and i logged a compalint in the consumer court through www.fcamin.nic.in..

    So in mere future youngster of India its all in your hands to make India well developed economy without anyone been ignored for their services... its all a lesson for every one...

    0 Votes
  • Sh
    SHINA Jun 02, 2009

    MY MOBILE NUMBER IS [protected] IF I GIVE MISS CALL TO MUSCAT I AM CHARGING OTHER SERVICE THEY ARE NOT CHARGING FOR THAT.I CALL CUSTOMER CARE THAT ARE NOT CREDITING THE AMOUNT. PLEASE CREADIT THE AMOUNT . I WILL MAKE MISS CALL, PLEASE CHEQUE INTO THE MATTER, AND DO STEPS AS EARLY AS POSSIBLE .

    0 Votes
  • Pa
    Parshva Jul 30, 2009

    I am one of the Post paid users of Airtel. Every month I am paying the postpaid bill, through one of the authorised vendor.

    I have paid the bill for the month of June. However due to Airtel's Internal negligence and ignorance, I did not receive any receipt of the payment.

    Now all of a sudden, after 3 to 4 weeks, airtel people are calling me and asking me, why I have not paid the payment.

    I have already provided the contact information of the Vendor through which I paid my airtel bill.

    I am paying the postpaid bill through the same vendor from the past one year, I never came across any such discrepancies.

    This is really irritating and pathetic way of treating the customers. I appreciate if the airtel looks after such discrepancies and comes up with a proper channel of communication and follow up.

    Regards,
    Parshva Kamdar. ([protected]).

    0 Votes
  • No
    Noorul Ameen Aug 10, 2009

    Dear Sir

    We are using Airtel Land Line for office use. We could lisen voice clear or browsing Internet as normal usage as per band norms. We request to customer care people to rectify them as soon as possible. His Service Man Close the case without doing work. Hence, we come to know that allway Airtel People cheat to customer with perplaned. We could not able to contact higher officer and other related person which is main dealing with customer. Our Last Complint No.[protected]
    Noorul Ameen
    Chennai

    0 Votes

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