I was trying to recharge mobile through online banking-hdfc with an amount '222' for top -up in...
I am an Airtel pre paid customer availing services from the past 2 years. Airtel is supposed to be one of the best service providers in Karnataka. But off late, i feel it is heading towards being the worst.
Few weeks back, i received a msg saying a recharge of Rs 120 would avail me full talktime with zero validity period. I recharged my cell with 120 Rs but the validity expired almost within a week of my recharge. I still had 110 Rs in my cell. What had happened i assume was, my previous recharge of Rs 460 was taken into consideration and the validity on that recharge was taken into account and my phone was temporarily disconnected. I had no clue as to what had happened. I knew that it was just another trick of Airtel. What irked me most was the fact that there is no bloody way to contact Airtel Customer representative and sort out the issue. I tried numbers [protected], 121, 123 but there is no CLEAR, PROPER option to talk to the CSR!
Hi, I am facing the problem of network in infinity tower dlf-3 gurgaon since last 3 months. I buzzed the airtel customer care many time(almost 20 times). But every time what I got is "The problem will be resolved with in next 7 days". I have a corporate connection and usually sit in the building for 10 hours. This is really a serious matter now. I am not able to pick even a single call. There is no signal in my mobile. Now, I am not understanding is it really a big issue. If I watch the bussiness prospect then I think airtel is a gaint of indian telecom market. But should not be expectable from them that they are failed to resolve the network issue at that place where even MTNL, Hutch and Idea are working perfectly. From this way I just want to buzz the concerned people so that they can now open thier eyes and implement thier efforts in country growth. I do not have other option. I hope this will be help full....
I have just bought a new prepaid Airtel chip (No. 99031-7607X). I wanted to know the GPRS settings. First of...
Airtel Karnataka is sending lots of special to offers to me like other customers. I have taken one of them but after recharge I found it was not reflecting on my Balance. I have been finding these with other offers also.
I don't understand why my outgoing calls are barred for my mobile numbers without intimating the customer on this and of no valid reason. The required address usually is done and it was cleared.
On calling customer care, explaining the situation was of no use. According to customer care the outgoing calls were barred due to address verification being wrong which is updated after 10 days of verification with by the person and intimating me its not a problem. After speaking to the supervisor of airtel customer care at chennai, it was pathetic and of no use. They asked me to goto the nearest airtel outlet to follow the procedure to activate outgoing calls.
Of all, the database update done after address verification was incorrect which was confirmed by the agency who provided corporate connection. The agency also claims that the third party verification done by airtel always causes problem to the customer.
Airtel being such a big telecom provider in india, don't understand how can they have such a bad service and staff who are not concerned with clients needs.
I am a customer of airtel punjab from appx. last 2.5 years. In recent days i recharged my # [protected] with...
I have an Airtel postpaid connection in the name of Sridhar Balasubramanian. I had sent a mail regarding my unbilled amount to Airtel, for which I have got no response. I have taken Ambuja 249 plan. My number is activated from November 3, 2006 and the unbilled amount till November 10, 2006 was Rs. 37.80, seeing which I was shocked, because I have not made any calls for that amount. I was told by Mr. Sheik Javed, agent of Airtel, from whom I got the connection, that all local calls to any mobile would cost me 30p per minute and local calls to landline will cost 80p per minute, first 125 minutes of STD will be charged at 50p per minute, and 125 SMS (local and national) free for each month. It is impossible with this plan to get such an unbilled amount. I had sent mail to Airtel on Friday regarding the same and till today, there is no response for my complaint. I checked my unbilled amount again today and it shows it is Rs. 45.65. For your information, to check the reliability, I HAVE NOT MADE ANY CALLS from Friday. I wonder how this could happen. Do you people charge for incoming calls also? Do you people charge for not using the connection also? Do you people charge for calling 121 or messaging 121?????This is ridiculous, unbelievable, pathetic. I would like to hear an early response from you. After considering all other mobile connections, I decided to go with Airtel for the service they provide. But now, I am in a thought that I made a wrong decision. As a business person, I have got many other important works and I cannot go on complaining again and again for this. I want to know the exact billing amount now. If at all I have made calls for that amount, I want to know all the numbers I have called with their respective call duration and call charges. I would like an earliest reply. I wish you understand the situation and address my grievance swiftly.
Please let me know if any clarifications are required in this regard.
I had asked Airtel to disconnect my add on Sim card in the month of June. They did not disconnect and kept sending me rental bills of the same.Unfortunately I had asked for billing of both my numbers i.e primary and add on on the same bill. I refused to pay for the rental on the number that had been requested for disconnection.
Its been 5 months since giving this request I am still getting charged rental for that SIM.
On 3 occasions they have barred outgoing calls on my main number for reasons of non payment whereas I have proof that I have paid the amount in full on time for this number.
Instead of disconnecting the other number they keep disc my main number.
Currently my phone has been disconnected for the 3 rd time with no redressal of my grievance so far.
The customer care lot is a pathetice bunch,just to name a few Vaibhav, Thyagraj Moin, Vijaya Nrmala, G Balasubramanyam. The above are the people I have spoken to in length without any result.
Hi, my self puneet sachar bearing the airtel mobile connection (+[protected]).
I very much troubled by your airtel customer care division, the executives need to understand we are clients and you need to maintain certain decorum with us, yesterday the floor manager 'ravinder' or... Somebody spoke to me so badly and in a such a ill mannered that I have decided to move to consumer court.
Few days back airtell has bared my incoming calls, stating the reason that I have not submitted certain document, I want to inform that this connection is 4 years old and I have submitted the desired document 3 months back after receiving the sms from airtel, still you people have bared the incoming calls that too without the prior notice.
I could understand there will always be human error and what ever the reason airtel guys have misplaced my document, I have again submitted it on 2nd nov’06 (Vasant kunj new delhi) I was assured that by wednesday or thursday i'm able to get the incoming calls.
I'm still waiting for this to happen.
Yesterday night when I spoke to your one of manager ravinder, don’t know he was upset due to some reason or what and he spoke to me so badly and in a rude tone that I have decided to move to consumer court and trai for the same.
I again request airtel to look into my case. Or anyone reading this article to help me or advice me so that I can sue the airtel for the same.
It is with regards to airtel prepaid connection that i have ([protected]) in delhi region. Yesterday all incoming were blocked without any reason (but outgoing was functional as it will fetch them money) Customer care center was not functional. I went to local airtel service center, they asked me for documents (identity &address proof). I submitted (which they told me, will be collected from my resid.) but to no avail.
As i m a doctor, i wanna know where to puke out my grievances as Airtel's system is redundant. I have lost contact with my patients & hosp. Probably they will understand in a consumer court.
Dr. Atul K. Maheshwari.
I would like to bring in your notice of illegally debiting money from my prepaid number by sending message...
My cell No. is [protected]. This No. is misused by some third parties to cheat the public. One such complaint...
A copy of Email to,
Cheif Execuitve (Marketing & Accounts)
Airtel India Kanpur
Zone - U. P. East - Lucknow
We have Purchased one LG Mobile Phone Model B2050 with Connection [protected] IME No. [protected] - 674662- 3 Dated [protected] From Malhotra Air-condition Corporation Opposite Mariampur School Sarojni Nagar Kanpur Mobile No. [protected] & 3950023 Authorize Dealer LG. Dealer Tell me That Airtel Provide Free Airtime Value Rs. 2750. Free Incoming Calls Valid FOr 2 Yrs. with Facility of inbuilt Modem with Internet Connection and GPRS & MMS & JAVA Facilities for Internet Connection use Need a USB Data Cable Rs. 700/- and Prepaid Coopan Rupees 450/- for Internet use through Mobile to Laptop. Now Till Time We are unable to avail your Internet Facilities We have gone many Points in Kanpur as per Your Customer Care Direction Like M/s Ajmani Sales Lajpat Nagar, LG Distributor Malhotra Agencies, LG Service Center Lajpat Nagar (Yash Computer) and Your Kanpur Main Office Opposite Mehfil Restaurant & Your Expert For Mobile Office Activation Mr. Sunny Gupta and Contact Lucknow Mr. Urfee and Put the Information Customer Care many Time and Mail many time at [protected]@airtelindia.com
But No Services Provide in Prepaid No. This is our Last Mail in our side. if with in Three Days You don’t Provide Services we return this instrument to dealer.
Our Post Paid No. [protected] Last 2nd Oct. 2006 we Stop our Incoming Call outgoing Call Through Customer Care and Purchase SIM FROM main Office 05th Oct . 2006 after Purchasing we need our activation MO and Services but Now till time No Services Activate Mobile OFFICE in LG B 2050 Handset Due To Circumstances Subscriber Suffer to airtel Services and stop Payment Bill Due to Last Investment Rs. 3900/- + Messlenious Expenses 500/-
Kindly We Request You Send Representative Settlement of Account and Get back Mobile With Connection and Refund our Amount.
If You wont take action we will go through Customer Protection Legal Action to Dealer and also Airtel Company.
This is Information For Consent Department and Authorize Person of the Airtel India Company
A. H. KADRI & Shahid Kadri
117/16 Sarvodaya Nagar Kanpur
[protected]/ [protected] / [protected]/
Copy to LG Distributor Malhotra Agencies
Copy to Main Office Airtel Kanpur
I have made several complains to customer care with full detail, till now 8 days over... But no result. In...
Today I received a call from a person who identified himself to be working with Airtel calling from Ahmedabad...
Ever since I have bought the phone and am on prepaid with the additional of Rs.999 scheme I am facing tremendous difficulties. There is nobody on customer care who is able to solve this problem and tells me to go to the Airtel Gallery which is also unable to solve the problem. Every time I refill the card which I do most promptly, in a matter of 2 to 3 days time my balance drops drastically and I am unable to figure out why. Once on inquiring and being insistant on what the reason was I was told that the same above mentioned number is being used by one Mr. Shrivastava. I have been running helter scleter to find out a solution for which I am unable to. Can anyone please help me through email and let me know the solution. Short of giving it in the newspapers before terminating the connection, I have no other choice which could taint the name of a reputable company as Airtel. I am surprised that your customer care is of such poor quality and unhelpful as compared to BPL or Tata Indicom. I hope to receive a reply in due course, failing which I will have to revert to harsh and drastic action which could put most of the company officials to shame.
Mr. M. D'Souza
I am using airtel mobile sim no [protected] (Rajsthan). I came to ahmedabad (Gujarat state) on 20.10.2006 and requested airtel customer care in jaipur to put m mobile in roaming as it is used for co's work and I reuire it to be always on for being contacted. Unfortunately the request was logged 4 times and huge amount of rs.600 / - spent on std calls to jaipur customer care but no action taken. Only it was told every time that roaming will be activated in next 2 hours, which did not happen.
Such pathetic and intolerable service is not seen and experienced.
My mobile service provider is airtel india. Today morning hello tune is automatically subscribed to my mobile...
I have received a bill (invoice no.[protected]) for the period 21/08/06 to 20/09/06 for Rs.807.64 toward...