On the 8th October 2006, I gave a complaint regarding my bill coming too high, a complaint was lodged, but I...
This is a game plan people use to fool all of indians residing in rural areas. This Airtel makes so many...
Please read the following input to understand my complaint.
No. Name address working since
[protected] tapan allabadi a-607, sector 2, plot no. 4, dwarka, new delhi more than 1 year
[protected] tapan allabadi a-607, sector 2, plot no. 4, dwarka, new delhi was working since 1 month
Responce from the airtel executive.
1) address verification is not done.
1) why the phone was activated witout address verification?
2) why phone was disconnected without any intimation, either through sms or via mail or via phone?
3) how come one phone is verified on same name and address and other phone is not verified?
4) why should the customer suffer, because of the process failure at airtel end?
I recharged my prepaid connection through my online back account just to see that the balance got added and...
In continuation of our discussion on 29th Sep 2006 regarding my billing irregularities by AirTel, I am furnishing the following details as requested by you and as part of your continued personal efforts to satisfy all SATYAMites.
Please note I took my 2nd AirTel Mobile connection on 24th August 2006 with M. No: 9ssss and Account Number 10ssssss with Basis Bill Plan CUG 499 Plan with plan benefits includes, Local M2M 499 Mins Discount and 499 Local and National SMS Free.
FYI please note in your previous bill dated 27th August 2006, plan benefit Local M2M Mins Free was implemented and billed correctly.
But suddenly to this contrary and to my surprise, I received your latest bill dated 27th Sep 2006, with billing irregularities stating only 499 minutes Local A2A Free (Means Airtel to Airtel Free).
This act is outrageous, unethical, unprofessional, misleading and misinformation campaign resulting in duping and cheating of customers by Airtel.
Further while contacting your call center on 29th Sep-2006, I asked the concerned person to put me on to his manager and I was kept on hold for 30 mins and suddenly they disconnected the call and the person was so rigid in answering and trying to justify the billing.
Is this how AirTel talks about “100% Bill accuracy” service guarantee??
Dear complaints board, we have a total of six telephone lines in the name of shilpa chowdhary which are as follows: [protected], [protected], [protected], [protected], [protected], [protected]
We had given a request 15 days back of phone line shifting from our safdarjung office to okhla office.
But till date only [protected] line is shifted to our new address.
We regularly in touch with your following staff :
Mr. Vijay singh : [protected]
Mr. Jai prakash - [protected]
Mr. Manoj - [protected]
Mr. Yusuf - [protected]
Mr. Samin rizvi - [protected]
But our problem is still not resolved. Our company is getting a lot of work loss as well as financial loss due to these phone lines.
We are very upset to see the service of airtel. If our phone line will not be shift till monday we will surrender these phone and go to some other service provider.
I had there service for over one year and trust me they have the worst customer service you can imagine. They call operators and not trained at all and if they can’t answer the question they just hang up... hhhahha iz kinda funny as to if you sign up with them you wont get any credit if your bill comes all [censored]up with weired charges and the worst thing is that is the best mobile service provider in India. Don’t get airtel connection.
I am Having my Airtel Connection No:+[protected] having attached with another ad on no.
In meantime some stranger has added my no to (cug) friends list because of this i have lost my connection with that ad on no (10paise scheme).
In this connection in the cug scheme without getting the permission of the members u can add them to the list this will make loss to another person.This is totally a faulty system which is causing big money loss to me
Now i have disconnected from the ad on no.
In the month of jan 06 airtel launched a scheme of free flight offer with every connection with some...
Airtel customer care sucks! Airtel is useless. They don't respect their customers. Airtel is really bad. I...
I have airtel prepaid connection from the last year. Its lifetime prepaid connection but I give puk code by...
I had a cell connection from airtel bangalore ([protected]). I have requested to disconnect the phone in june 2006 as I was out of the country and I am not using the phone at all. I don't have any contract/agreement regarding the connection. I sent several mails since june 2006 and called the customer care several times. Still airtel is deducting the monthly post paid amount from my bank account.
Need help on how to stop that and how to get the deducted amount back from airtel.
I am here to inform you about bad services of airtel in rajasthan,near jaipur.i have recharged my cell,cell no.is [protected] with rs333/- recharge on 9th of sept. and till now jodi offer has not been activated.its going to b 15 days and there is no response from airtel services. Every of customer care executive and supervisors assures me confidently that my problem will be solved within 24,48,72 hrs,and till now, no response.
we rely on good services of airtel, hope u will maintain our faith.
Re: Airtel India
I am a dealer of airtel prepaid in Chandigarh. I would like to say that i have my counter in Transport Area Sector-26 in Chandigarh where i am doing my business. Most of my customers are from other states i.e. not from the Punjab Telecom Circle, so i have been facing a lot of difficulty since the past two years as i have not been provided with any demo sim for "EASY RECHARGE" purpose from the distributor here (Kohli Brothers Sec-26 Grain Market chd).
I am not asking you for any demo sim in this mail from the company but I just want to request you to provide me with a dealer sim, which may or maynot have discounted call rates but can be used to recharge other people's accounts, for solving this easy recharge problem i am facing.
Because of this problem, I am not able to convince customers for adopting an Airtel connection as in future I am helpless when people come to me for "Full Value Recharges" or special scheme denominations including free sms packs, discounted roaming recharges etc.
It would be a great help for me in attracting people towards Airtel if you could provide me with a sim for just recharging purpose (even if the call rate is at par with the normal call rate and not like the demo sims). There are a lot of people here in Chandigarh who do not have anything to do with easy recharge but have been "MISUSING" demo sims since a long long time.
Hoping to receive a positive reply from your esteemed company.
Jaspal Singh Thukral
The complaint has been investigated and resolved to the customer's satisfaction.
I have taken a new connection of airtel delhi on 02-08-2006. before taking the connection i enquired from their customer care executives of airtel office that can i avail for a particular plan of std. they confirmed and i did the need ful by sending the required sms for activating the service.but after 3 days i came to know that they have forcibly put me in some other scheme & told that i have to continue with their special gift scheme for next 1 month. then i contacted their team leaders of cce & their manager & they commited that i will get my preffered scheme by 48 hrs, which i did n't. then i went to their main office & got my preffered scheme. after that i requested them to deactivate their other fored services of caller tunes and daily jokes. they deactivated the caller tune but said that the joke sheme would be deactivated on 01-09-2006. but they have not deactivated the scheme and have prevented me from contacting their customer care executives overphone . i am realy dissatisfied and really want to take a action against them because this is their fraud for the second time within 1 month
Re: airtel india Warm greetings to every one at airtel. I am forced to send this complaint to you as the...
I am trying from the past 1 month to get my bill clarified from your cust. care deptt, but up to my shock ...
Find below the message I had sent to airtel for reversing my charges, for which there is no response. When I enquired with customer service, they dont even connect to any higher officials to request of escalation... Please, if any of you know where to contact for airtel customer escalation, please let me know..
Greetings. Need your immediate assistance.
Currently I am using airtel mobile [protected]) with prepaid option that expires dec 06,2006. Usually I top-off the card, as I have validity till dec 06,2006.
When I tried recharging via citiback-suvidha card, unfortunately it considered the transaction as new pre-paid (Instead of top-off) inspite of my current validity dec 06,2006.
Due to the above issue, I am bereft of using rs.100.00 of talk time. Had this used pre-paid top-off option it would have given me talk time of ~ rs 318.00 instead of rs. 208.67.
I kindly make an appeal to reverse my above citibank transaction with refund (Or) adjust this as top-off card.
When I called your office, the representative was unable to help on my above issue, thus looking for assistancec from "airtel-senior customer grievence cell" for resolution. Please let me know if I need to write to somewhere else.
False commitment, unfriendly customer associates and managers, useless service. This month what happened with...
I am not able to contact your customer care by dialing [protected]/121 for more than one month. In this case there is no question of repeated dialing the above numbers because I can't able to use these numbers.
Hence I was compelled to contact you before 4/5 days with the help of tata indicom landline which was chargable. You have committed that the problem would be over within a day or two.
KINDLY TAKE NECESSARY ACTION IMMEDIATELY