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1&1 / treacherous fine print

United States Review updated:
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1&1 Internet
1&1's billing policy is to hold credit card information on file. When payment is not made (For example, if the credit card on file expires) , 1&1 will not stop service like most service companies but will continue service and contract a collection agency for collections. Customers must officially close their accounts to stop service. This is not the standard billing policy consumers expect. While their policies are disclosed in their terms & conditions, 1&1 is clearly using their "fine print" to extract extra fees from customers wishing to close their accounts.

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A  13th of Apr, 2009 by 
Agree Disagree 0 Votes
1&1 Internet is the WORST hosting company I've ever dealt with! Do not do business with this company if you value your time!

Their billing department closes over the weekend and they refuse to help with any issues. If your site goes down for any billing issues, you have to wait until Monday to reach anyone.

No one is empowered to help - all they do is refer you to their complaint department.

They do not call you back, they do not care if they help you or not. Stay away from 1&1 Internet!
N  22nd of Jul, 2009 by 
Agree Disagree 0 Votes
I have same problem too, they send to collection agency for 8.99 and 18.95 for Administration fee. I never receive any notice from them about the collection until I received the statments from collection agency(NCO)..

Stay away from 1and1.com. They are suck to do business with.
A  29th of Dec, 2009 by 
Agree Disagree +1 Votes
Worst. Company. Ever.

You pay for 6 months of service. After that six months they auto-renew without telling you and send you straight to a collection agency - WHICH THEY OWN. That way they can justify charging you an extra $20 "administration fee."

When you dispute they tell you they will try to ruin your credit.

Oh - and you cannot cancel your account online. You have to FAX THEM YOUR CANCELLATION REQUEST.

And they lost mine. Twice.

A  23rd of Mar, 2010 by 
Agree Disagree 0 Votes
Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
A  22nd of Jun, 2010 by 
Agree Disagree 0 Votes
Didnt get notified of my renewed credit card. I was only notified by nco financial that it was sent to collections. So i ended up paying and cancelling it and know i just recieved another bill from 1 and 1in the mail saying that its going to collections.

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1&1 Internet / 1and1.com Logo 1&1 Internet / 1and1.com
Customer Service
Discovery House, 154 Southgate Street
England, Gloucestershire
United Kingdom - GL12EX
+44 87 1976 3606
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