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1.0 2 Reviews

How responsive is Vendor-Lock Hosting's customer service?

0 Resolved
2 Unresolved
Absolutely frustrating 🫠
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Vendor-Lock Hosting reviews and complaints 2

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A
10:04 pm EST

Vendor-Lock Hosting web hosting

Unable to login to my account.
Sent about 6 emails to customer service.
Filed about 5 service requests.
Got no answer, got no follow up, got nothing.
Tried live chat. No one is home over there.
Eventually my account was suspended, then cancelled.
I was unable to make the annual payment.
Payments are made by first logging in to your account.
Strange outfit.

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9:44 pm EST

Vendor-Lock Hosting Corrupt Procedures (Jeff Noyes)

Ordered Domain names and paid for said Domains plus Hosting. When I went to transfer a Domain to another Host, I found that the Domain Names I had purchased were in Jeff Noyes name and not mine. After repeated requests for the EPP Codes, I had NO choice but to NOT renew the Domains. Have now lost 10+ Domain Names. Greg Burgess Have attached files. If you need anything else, please message me. Thank you for the support Greg

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Update by Greg Burgess
Nov 30, 2015 2:22 pm EST

Have proof from ICANN that my Domains were NOT registered in my name.
Greg

[~KWA-[protected]]: Transfer complaint re: gregsgiftselection.com closed
Compliance Tickets (compliance-tickets@icann.org) Add to contacts 10:19 AM Keep this message at the top of your inbox
To: gburgess47@bigpond.com
compliance-tickets@icann.org
Dear Greg Burgess,

Thank you for your response. ICANN has reviewed and closed your complaint because:

- Based on records provided by you to ICANN, ICANN did not find that the registrar had violated its obligations under Inter Registrar Transfer Policy. You are not currently listed as the Registered Name Holder or the Administrative Contact (the 'Transfer Contacts') in the Whois information for the domain name that you are complaining about.

- Your complaint implicates a private dispute between you and a third party. ICANN’s authority is purely contractual and limited to its contracted parties. These are some alternatives that you can consider for obtaining a domain name that someone else has registered: (1) Work out an agreement with the current registrant; (2) Wait and see if the current registrant lets the domain name expire; (3) File a lawsuit in the appropriate court against the current registrant; and/or (4) Begin an administrative proceeding under the Uniform Domain-Name Dispute-Resolution Policy. For more details on this option please go to http://www.icann.org/en/help/dndr/udrp .
ICANN considers this matter now closed. If you require future assistance, please submit a new complaint to ICANN at http://www.icann.org/resources/compliance/complaints .

Please do not reply to this email (replies to closed complaints are not monitored by ICANN staff).

ICANN is requesting your feedback on this closed complaint. Please complete this optional survey at https://www.surveymonkey.com/s/8F2Z6DP .

Sincerely,

ICANN Contractual Compliance

############################################

The problem summary

Reporter Name: Greg Burgess
Reporter Email: gburgess47@bigpond.com
Reporter Telephone Number: 61 [protected]
Domain being reported: gregsgiftselection.com
Time of submission/processing: Thu Nov 26 21:10:00 2015
Applicable option: Registrar does not allow to transfer domain name

The reason why the transfer of domain name was not successful: Other.

Actions performed regarding the authorization code (auth-codes):
1) I tried to retrieve the auth-code from my control panel.
2) I asked the registrar to provide me the auth-code, but it was not sent within the 5 days following my request.

Action performed regarding the lock status: I already tried to unlock the domain name myself.

Comments: The Domains have just expired. I would not renew if NOT in my name.
Jeff Noyes (Vendor-Lock) will not issue EPP Codes
Have now cancelled Hosting as well.

The whois at the time of processing is:

REGISTRAR WHOIS:

Domain Name: GREGSGIFTSELECTION.COM
Registry Domain ID: [protected]_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2015-11-18T05:03:13.00Z
Creation Date: 2014-12-02T11:25:00.00Z
Registrar Registration Expiration Date: 2015-12-02T11:25:47.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Reseller: NAMECHEAP.COM
Domain Status: ok https://www.icann.org/epp#ok
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED
Registrant Organization: WHOISGUARD, INC.
Registrant Street: P.O. BOX [protected]
Registrant City: PANAMA
Registrant State/Province: PANAMA
Registrant Postal Code: 00000
Registrant Country: PA
Registrant Phone: +507.8365503
Registrant Phone Ext:
Registrant Fax: +51.[protected]
Registrant Fax Ext:
Registrant Email: BEA4374B238449CDAD9928095B3BDB69.PROTECT@WHOISGUARD.COM
Registry Admin ID:
Admin Name: WHOISGUARD PROTECTED
Admin Organization: WHOISGUARD, INC.
Admin Street: P.O. BOX [protected]
Admin City: PANAMA
Admin State/Province: PANAMA
Admin Postal Code: 00000
Admin Country: PA
Admin Phone: +507.8365503
Admin Phone Ext:
Admin Fax: +51.[protected]
Admin Fax Ext:
Admin Email: BEA4374B238449CDAD9928095B3BDB69.PROTECT@WHOISGUARD.COM
Registry Tech ID:
Tech Name: WHOISGUARD PROTECTED
Tech Organization: WHOISGUARD, INC.
Tech Street: P.O. BOX [protected]
Tech City: PANAMA
Tech State/Province: PANAMA
Tech Postal Code: 00000
Tech Country: PA
Tech Phone: +507.8365503
Tech Phone Ext:
Tech Fax: +51.[protected]
Tech Fax Ext:
Tech Email: BEA4374B238449CDAD9928095B3BDB69.PROTECT@WHOISGUARD.COM
Name Server: NS1.VENDORLOCKHOSTING.COM
Name Server: NS2.VENDORLOCKHOSTING.COM
DNSSEC: unSigned
Registrar Abuse Contact Email: abuse@enom.com
Registrar Abuse Contact Phone: +1.[protected]
URL of the ICANN WHOIS Data Problem Reporting System:
http://wdprs.internic.net/
Last update of WHOIS database: 2015-11-18T05:03:13.00Z

The data in this whois database is provided to you for information
purposes only, that is, to assist you in obtaining information about or
related to a domain name registration record. We make this information
available "as is, " and do not guarantee its accuracy. By submitting a
whois query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data to: (1)
enable high volume, automated, electronic processes that stress or load
this whois database system providing you this information; or (2) allow,
enable, or otherwise support the transmission of mass unsolicited,
commercial advertising or solicitations via direct mail, electronic
mail, or by telephone. The compilation, repackaging, dissemination or
other use of this data is expressly prohibited without prior written
consent from us.

We reserve the right to modify these terms at any time. By submitting
this query, you agree to abide by these terms.
Version 6.3 4/3/2002

REGISTRY WHOIS:

Whois Server Version 2.0

Domain Name: GREGSGIFTSELECTION.COM
Registrar: ENOM, INC.
Sponsoring Registrar IANA ID: 48
Whois Server: whois.enom.com
Referral URL: http://www.enom.com
Name Server: NS1.VENDORLOCKHOSTING.COM
Name Server: NS2.VENDORLOCKHOSTING.COM
Status: ok http://www.icann.org/epp#OK
Updated Date: 11-oct-2015
Creation Date: 02-dec-2014
Expiration Date: 02-dec-2015

For more information on Whois status codes, please visit
https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en.

Registrar: ENOM, INC.
Whois Server: whois.enom.com

############################################

Ticket Details
Ticket ID: KWA-[protected]
Department: Transfer
Type: Issue
Status: Open Verify
Priority: Normal

Helpdesk: https://compliance-ticket.icann.org/index.php?

Update by Greg Burgess
Nov 27, 2015 10:00 pm EST

An add-on the the list of problems.
This is the message I receive every time I request EPP Codes.
Jeff Noyes Never supplied why or how.

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RobTaylor
, US
Dec 21, 2017 6:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

I find VendorLockHosting.com to be the best and cheapest, not sure what you're complaining about . I've never had any problems with my domains there.

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  • Vendor-Lock Hosting protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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