I am now desperate for help on this problem with 1and1; they seem to have locked me into to their operation in someway. Please let me explain.
I transferred two domains of my own without problem to 1and1 in March 2010, and paying by my credit card. As my son was about to open his own business I though it a good idea for website presence with his own domain name, as a marketing tool for him. So I purchased a .com domain and two .co.uk domain names with a basic web hosting package.
I noticed that it was possible to made payments through PayPal, my preferred method of making payments over the internet. I did not like following the link for payment that 1and 1 provided to PayPal because I never follow links to make Internet payments. So I opened up my PayPal account and authorised the full payment for the invoice account for my son’s domains and basic hosting package.
PayPal paid the amount to the full invoice total required by 1and1. Acknowledgement of this was never mentioned by 1and1; instead we were being threatened with the bad debt collection agency. I have a 2gb USB Pen almost full of the letters and emails 1and1 ignored, or never really read my complaint, I became so frustrated that I believed, my emails where only being read by robots and well my posted letters never got answered at all, I even recorded a couple of letters but even they where ignored.
Now for the first time in our lives we where landed with the bad debt collection agency, for double the amount, this we paid instantly because we are aware of the trouble these organisations can cause you. I contacted all departments of 1and1 to explain that in fact this account had been paid out of my PayPal account and that I did have a receipt. They still kept sending me noreply emails explaining how to change my payment details, I had to kept sending letters and emails back explaining that the control panel would not let me change the payment details from PayPal to credit card, but the robots took no notice.
I am puzzled as to how they have my hotmail address when I have never registered this with them? They must have picked it up from their link to my PayPal account. Without informing me two months later they put back into my PayPal account the amount that I had authorised for payment I also have this copy on my USB Pen.
To date we still have not been able to upload our website best part of the time passwords are not accepted and you have to go into https://admin.1and1.co.uk, only to find I was not inputting the wrong password anyway.
And the problems start again this year, our .com account was due on 19th March I have been trying since then to sort the payment method out again would you believe they are still trying to access my PayPal account, and again I have been trying to change the method of payment from PayPal to credit card but still the control panel reports error.
So I sent them a cheque for the full amount and today an email received says payment of the cheque has been refused, this has not been done from my end.
I need to find out what a billing agreement B-38P55702VX867264K means???
I’m now just waiting again for the bad debt collector letter to drop through my door. They say I am on automatic payment, I do not want to be on this I like to pay as I go, yet I cannot find out how to make these changes.
The Control Panel does let me change address, phone numbers, email address but not the method of payment.
When reading the small print it seems when you pay by PayPal you have to have £350 each month in your PayPal account so that they can help themselves.
I do not have that kind of account and PayPal would not allow anyone just to go into my account and make deduction like a direct debit. I am really feeling too ill to cope with all this again this year can you please advise me just what I can do.
I have tried looking at others who have had problems with 1and 1 but nobody seems to have got a solution what-so-ever. I have explained to 1and1 numerous times that I am deaf and cannot use the telephone to sort this problem out but no response. I now want to transfer all my Domains somewhere else but I will have to be careful after such a bad experience with 1and1. Please advise, Thank You
Update I have finally found the Companys General Rules and Conditions and searched for the B-38P55702VX867264K, but there is no such mention.
I have also sent an email to [protected]@1and1.co.uk to tell them I do not want hosting this year and that I intend to register my domain with another company. Since then today I find they have blocked amazongaragedoors.com