I'd like to file a class action lawsuit against this company. Anyone with me? 1and1 is ruining...
1 and 1 Internet cut off my e- mail in tax season. When I called, they said my credit card had expired. They would not take the new credit card information over the telephone. I needed my e-mails, they said, my only recourse was to mail in information to have my e-mail unlocked. I did not have time for all that and needed my e-mail service, cancelled the account. Then several months later I receive a collection agency letter because I have not paid them for the service I could not use. I called again, this time they told me to fax a cancellation which I did. I was never contacted about the credit card or that I owed them money. Still they say I owe the money for an e-mail service I could not use.
I would like to bring attention to the unfair business practices of a Chesterbrook based internet company...
Falsely billed for charges on closing the account rather than renewing it. Turned over to nco financial 2 months after closing the account and believing that all fees had been cancelled when I cancelled the account. Now an 8.99 charge from 1and1 — - which I specifically asked them if there were any other charges I needed to take care of — - is being added to by a 18.95 charge for collection.
They lied to me, and now they are trying to hijack my credit score. They need to go down.
Looking into contacting the us attorneys office. This is ridiculous.
This company never follows through on what they claim. They have a contract manager that is simply a...
I registered for a domain with them and paid for a year of registering the domain and I have not received any communication nor I agreed any terms that the domain will be auto-renewed and I need to pay upfront every year for the service. Otherwise, I need to pay $18.95 administrative fee with Debt collectors. In fact it is not a debt collection when NCO financial send me the statement to pay $27.94 for a domain registration worth of $8 and if I failed to pay, it goes to my credit history. I tried to pay via credit card and they said there is another $8 administrative fee for that. I got raged and don't want to pay for the services that 1&1 never gave me nor I agreed ever to pay all these fees to 1&1. They just sent ONE email on saying the credit card on account is expired and never tried to contact me again in any form. The email they sent went into junk folders and there is no way I am aware of that within the time frame they mentioned in that email. This is OUT RAGIOUS and 1&1 is so reluctant to continue the account services for me with the normal prices and they wanted me to pay all these additional fees to continue with them.
If anybody can file a class action law suit or private sue the 1&1, I will be the most happy person on earth to enjoy the news and seeing 1&1 goes out of business. They are illegally doing business and trying to decieve the customers. THIS IS A BIG SCAM BY 1 AND 1 (1&1 internet inc).
If you need any further details, please contact me through my email and I will provide all the details needed if you can act against the stupid and illegal business 1 and 1.
My details are
www.1and1.com has lots of complaints about their insane billing practices, not only on this complaint board but on the internet. Simply google "1and1". However, their power to run roughshod over customers stems from implicit agreement with their terms and conditions, available at this address:
This contract, which you implicitly agree when you sign up with them, gives them complete power and you none – except not to do business with them.
In my experience with 1and1, they do exactly what they say they will in these contract clauses. So BUYER BEWARE. They also say that email is the only method they use to contact you and that their records of email contact are final. If they say they sent you a notice via email, you cannot challenge the fact that you did not receive it. If your monthly automatic credit card debit is not processed by their system for any reason and you do not correct this immediately, they turn you over to a collection agency. The contract you have agreed to says that you agree to pay all collection fees. Once turned over to the collection agency (NCO is the one they use), 1and1 will not discuss billing, payment, etc. They lock your account so that you cannot use it and simply tell you to contact NCO. If you do not contact NCO, NCO will report you to credit reporting agencies and ruin your credit. Yes, even a $15 collection item on your credit report can reduce your credit score 75 points!!
If you are considering using 1and1 or are an existing customer and have not read the agreement, you should. You cannot sign up for their services without implicitly agreeing to the contract whether you have read it or not. It gives them complete power, even to the extent that they don't have to deliver a service to you (covered in clauses 5 & 6 shown below). They don't promise to deliver anything specific. If they don't deliver, according to their contact you can do nothing except stop using them (which would be a pretty sane thing to do starting right now). Take them at their word. When you sign up, you agree that they don't have to deliver anything to you in exchange for your payments.
5. NO WARRANTIES BY 1&1.
THE 1&1 SERVICES AND 1&1 SOFTWARE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. YOU EXPRESSLY AGREE THAT THE USE OF THE 1&1 SERVICES IS AT YOUR SOLE RISK. 1&1 DOES NOT WARRANT THAT THE 1&1SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES 1&1MAKE ANY WARRANTY AS TO ANY RESULTS THAT MAY BE OBTAINED BY USE OF THE 1&1SERVICES. NO WARRANTY IS MADE BY 1&1 REGARDING ANY INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THIS AGREEMENT, AND 1&1 HEREBY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: (1) ANY WARRANTIES AS TO THE AVAILABILITY, QUALITY, QUANTITY, OR CONTENT OF SERVICES OR GOODS PROVIDED TO YOU HEREUNDER, INCLUDING BUT NOT LIMITED TO YOUR SERVICES AND YOUR WEB SITE; AND (2) ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. 1&1 DOES NOT GUARANTEE THAT ANY CONTENT, INFORMATION, SOFTWARE OR OTHER MATERIAL ACCESSIBLE THROUGH THE 1&1 SERVICES WILL BE FREE OF VIRUSES, "WORMS", "TROJAN HORSES", OR OTHER HARMFUL COMPONENTS. YOU AGREE AND ACKNOWLEDGE THAT NO REPRESENTATIONS OF ANY KIND HAVE BEEN MADE TO YOU REGARDING THE POTENTIAL VOLUME OF PATRONAGE OF YOUR WEB SITE OR ANY OTHER PERSON'S OR ENTITY'S WEB SITE OR WEB PAGE.
6. 1&1'S LIMITED LIABILITY.
YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE SERVICE AND TERMINATE THIS AGREEMENT. IN NO CASE SHALL 1&1, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OR OTHERWISE RELATING TO THE 1&1 SERVICES. SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH COUNTRIES, STATES OR JURISDICTIONS, 1&1'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. EXCEPT AS EXPRESSLY SET FORTH IN ANY SEPARATE SOFTWARE LICENSE OR IN THIS AGREEMENT, 1&1 DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY THIRD-PARTY PRODUCT OR SERVICE OFFERED OR OTHERWISE ACCESSED USING THE 1&1 SERVICES, AND 1&1 WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTIES. YOU HEREBY RELEASE 1&1 FROM ANY AND ALL OBLIGATIONS, LIABILITY AND CLAIMS IN EXCESS OF THESE LIABILITY LIMITATIONS. THE TOTAL LIABILITY OF 1&1 FOR BREACH OF WARRANTY ARISING OUT OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY IN TORT, OR ANY OTHER CLAIM RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL SERVICE FEES PAID BY YOU TO 1&1 IN THE SIX MONTHS PRECEDING SUCH ALLEGED BREACH, BUT IN NO EVENT TO EXCEED $150, 000.
Even more unbelievable, and something that puts you at unknown risk for dealing with them is clause 9 in which you agree to the costs of defending them against unknown future actions taken by anyone against them. Read it for yourself. Have your lawyer read. Note that is says they will choose a lawyer and YOU will pay to defend them.
9. YOUR INDEMNIFICATION OF 1&1.
You agree that you shall fully defend and indemnify 1&1, including its officers, directors, owners, managing agents, attorneys, shareholders, related entities, heirs, and assigns, from any and all claims, demands, actions, suits, losses, liabilities, damages, injuries, fines penalties, costs and expenses, attorneys' fees, arbitration fees, mediation fees, expert expenses, and all other consequences of every kind, directly or indirectly resulting from any and all failure(s) of you or your agent(s) to fully comply with all duties, obligations and other provisions set forth in this Agreement, including, but not limited to, your warranties set forth in Section 7 or your violation of a third party's intellectual property rights. You further agree to defend, indemnify and hold harmless 1&1, including its officers, directors, owners, managing agents, attorneys, shareholders, related entities, heirs, and assigns, from and against any and all claims, demands, actions, suits, loses, liabilities, damages, injuries, fines, penalties, costs and expenses, including, without limitation, reasonable attorneys' fees, arising out of any property damage or recoverable economic loss incurred by a third party, to the extent such damage or loss is caused by any act or omission of you or your agents in connection with the performance of this Agreement. You agree that 1&1 shall have the right to participate in the defense of any such claim through counsel of its own choosing at your expense.
And then there are fees. See the clauses below:
Certain 1&1 Services are subject to set-up, service, and domain service fees, pursuant to the Fee Schedule, and by registering for such 1&1 Services you authorize 1&1 to debit your Payment Account for any and all such fees.
The Fee is due monthly, in advance of the provision of services, not later than the first of that month. In the event that 1&1 determines that the services of a collection agency are necessary or appropriate to collect amounts due under this paragraph, which determination shall be made in 1&1's sole and unfettered discretion, any and all collection agency fees and other costs of collection shall be added to any amounts due under this provision. [Most complaints I have seen on the internet have to do with 1and1's heavy handed and quite liberal use of a brutal collection agency called NCO and NCO's liberal reporting of 1and1 debts to credit reporting agencies as a collection matter. This instantly ruins your credit.]
All Fees must be paid in United States Dollars in advance of the provision of services. 1&1 will charge the monthly fee and any additional fees to the Payment Account unless specifically provided otherwise. You also agree that 1&1 may automatically debit your Payment Account, without further authorization from you, for any renewal term, additional services, and any fees or expenses applicable to Your Services or Your Website, including but not limited to fees for excessive bandwidth use or other surcharges for services in excess of those included within Your Services or Your Web Site. If payment in full is not received by 1&1 from the provider of your Payment Account or its agents, you agree to pay all amounts due from you for Your Services upon demand by 1&1.
1&1 may offer subsequent promotional rates or special offers, the terms of which may or may not be more favorable than the terms and conditions for Your Services. Any such promotions or modifications shall not effect your obligations under this Agreement. Promotional fees may be subject to additional terms and conditions which, to the extent they conflict with the terms of this Agreement, shall govern. Promotional fees and special offers may not be combined.
You shall pay all costs of collection, including reasonable attorney's fees and costs, in the event any invoice requires collection efforts. All accounts referred to a collection agency shall be subject to an additional fee of $18.95, which must be paid in full before the account is reactivated.
BUYING BE WARE!!!
www.1and1.com does not have people working for them, only robots. They don't care about customer service or in pleasing or retaining customers. To show their distain for customer complaints, they thumb their noses at complaints by advertising on this website!! Read their contract carefully before you buy. Their contract essentially makes them god and you nothing. It says they can do anything at any time and you can't do anything about it. Even though you always pay in advanced via credit card automatic debit, it says that if your credit card is declined for any reason (mine was declined because a new valid through date kicked in) that they can continue to bill you and if you don't pay they will turn you over to a collection agency. It says that you agree to pay all collection costs and that you cannot sue them. Read it!! I didn't. When I did, I found it to be the most outrageous contract I have ever read. By agreeing to it you give away any right to do anything to 1and1 except to disconnect from them, to complain on boards like this and encourage others not to do business with them. Everything is in their contract which I imagine most people don't bother to read. It is very long. In it they tell you that if your credit card is denied for any reason and you don't pay that they will turn you over to a collection agency. Even though you pay in advance they continue "service" but lock your account and bill you rather than closing your account. What they don't tell you is that if you don't pay their collection agency fast, the collection agency (NCO -- another rotten outfit) will report you to credit bureaus. 1and1 disavows any knowledge of NCO's activities and simply says that you have to deal with NCO. They apparently don't care about complaints, lost customers, etc. because their business is based on signing up new customers while losing old customers. Yes, it's a totally insane business model, but it apparently is making someone some money for the moment. Look for a company with more care for it customers.
In May of 2017 1&1 somehow ended up changing the critical permissions on a
number of files and directories within my web space. All files in my
webspace reverted to basic read only permssions. This caused mission
critical database applications to malfunction. I contacted 1&1 after being
made aware of the problem within roughly 6 hours of the problem occurring.
It then took them 4 days to be able to let me change the critical
permissions back. All in all I figure I lost a few customers, a few
thousand website visits, 12 hours of my personal time, much of it on hold, a
pile of their support staff time, and all I got in return were apologies
and an offer to credit my account for one month of hosting. I suffered all
this loss over not being able to communicate directly with an administrator
that could patch my problem within 5 to 10 minutes. I was faced with call
centre hell, no solutions, and no resolutions. I was told to e-mail
automatons and robots to get my solution and despite the time spent there
was no resolution. I may be faced with very similar problems in the future
because I know that anyone at 1&1 Internet Ltd that could fix my problem has
not even heard my complaint, despite me spending 12 hours of my own time to
explain it and the simple solution to the problem I faced. From my
perspective 1&1 Internet Ltd. has zero company support for it's customers
when they are at fault for a problem. All promises of service have been
proved false. This company does not deserve anyones business, despite their
1&1's billing policy is to hold credit card information on file. When payment is not made (For example, if the credit card on file expires) , 1&1 will not stop service like most service companies but will continue service and contract a collection agency for collections. Customers must officially close their accounts to stop service. This is not the standard billing policy consumers expect. While their policies are disclosed in their terms & conditions, 1&1 is clearly using their "fine print" to extract extra fees from customers wishing to close their accounts.
Http://esupport. Fcc.Gov/complaints. Htm
1and1.com recently build me $143 for web names I no longer want to use. They sent the bill the day after the deadline for cancellation. I never received any e-mail in advance of that day advising me of the bill amount or the renewal deadline.
I called them the day I got an e-mail and told them that I didn't want the domain names any more. Their customer service rep told me that I could cancel and the bill would be credited. Lo and behold. I canceled my domain names with no problem, and then got billed anyway. Since then the company has stonewalled me a dozen different ways and refuse to refund my money.
Any company who had real customer service would have immediately credited my account. These guys are basically incompetent, unless you want to count outright thievery as competence. I would advise that no one ever use them for any form of web hosting or domain name purchase whatsoever. There have to be better companies out there.
I started getting excessive phone calls from nco, a collection agency, followed by several letter...
I signed up with them around 6 months ago because I thought they would be a perfect fit for me having no html...
I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted...
After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in le...
Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, please do yourself a favor do not do it!!!
1and1.com sucks big time they are the worse in the industry... No even bbb wants them.
1and1.com is a rip-off company. Just read others bad comments about them on line.
I have the worse experience getting a domain w/them.
Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them...
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than 30 articles, interviewed more than 200 people who have been blatantly wronged by 1 & 1 Internet, talked to several consumer groups and interested attorneys, and worked with over 60 radio and TV stations on this story. Everyone has been very interested, and the investigation continues. If you have had an issue with the company, you can do the following make a difference, and get your justice:
1.) File a complaint with the Pennsylvania Attorney General’s office at www.pa.gov, or call the investigator Madelaine Dakour directly at [protected]. They have already received a large number of complaints, and have escalated the investigation, so make sure and contact them.
2.) File a complaint with the Better Business Bureau where they already have a completely unsatisfactory rating by going to www.bbb.org
3.) File a complaint with the Federal Trade Commission at www.ftc.gov
4.) File a complaint with your state consumer advocacy group through the Attorney General’s office or Secretary of State’s office. Indiana’s is www.indianaconsumer.com
5.) Explore your state’s legislative code and find out where they stand on mandatory arbitration clauses. The Federal Arbitration Act has been shot down by state courts if they find the 1 & 1 contract to be “unconscionable” and without “mutuality” as they offer nothing for the consumer. More and more courts are ruling in favour of consumers, especially with terms and conditions that allow for illegal activity. Breach of contract, fair trade laws, fraud, and consumer laws are the tip of the legal iceberg for 1 & 1.
6.) I’m working with station affiliates of each of the major TV networks, and you can help by contacting your local station through the main sites at www.cbs.com, www.nbc.com, www.abc.com, and www.foxnews.com. Contact the investigative reporter, or simply send a news tip to the newsroom and they will follow up. Chances are, they are already aware of the major problems with the company.
7.) Keep meticulous records!
My lawsuit is pending, and I’ve been inundated with law firms wanting to take on the abysmal business practices, or lack thereof, with 1 & 1. The blatant disregard for the consumers has gotten the attention of the legal community, media, and consumers all across the country and by banding together, we can get some justice. You do not have to succumb to their tactics!
Kelli J. Jack
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Indianapolis, IN 46240
We have 2 dedicated servers with 1and1, and one of our partners also has a server with them. We had trouble with 1and1 in the past and now our partner has had the same thing happen to them.
Although 1and1 "claims" 99.9% uptime, their tech support and response time is PATHETIC for a company of their size. We had a case where one of our servers was off line do to a Microsoft update installation. We were unable to access it with Remote Desktop. At first, trying to call the tech support phone number (the only way to get support because they have no online ticketing system) yielded no answer! The phone just rang and rang. After several hours I finally got through.
After dealing with the agent for about 30 minutes, he finally "escalated to the datacenter techs". They were to "send me an email when it was back online".
5 hours later and 10 more phone calls we still had absolutely no answer. We were not allowed to talk to the datacenter techs directly, and the agent said we would be back online within 24 hours!
Eventually I was able to resolve the problem myself by shelling in and terminating the installation that was running and preventing access to Remote Desktop. And I NEVER got any response from 1and1 afterwards.
A similar thing happened to us again about a month later in which we were offline due to a "technical problem" in their datacenter and again we had absolutely no response for hours from them. After almost 6 hours wer came back online.
Now our partner has been offline for almost 24 hours due to a "switch problem in their rack". They again get no answer from 1and1 other than "you need to wait until the techs contact you". (Which they never do!)
This has nearly caused our business to lose all our customers, as they depend on 99.9% uptime. Any more than 30 minutes offline really effects our customers. If your service is like ours, be aware that if you ever have a major problem with 1and1 and don't have a backup in another datacenter, you may be in SERIOUS trouble,
Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7. They did that without my notice, they did not even give me email notice. Suddenly, my website is completely down and I had no idea, but I can only called 1and1 internet customer service I made three calls and every call keep me waiting about 18 minutes. After the 3rd call (5 hours later) , I checked my site and it was working eventually. I should have transferred my domain name 1 month ago if I have knowledge about php and my sql.
I hate to deal with their customer service. Last year, when I want to cancel my vps package, I called them and did it according to what the rep told me. But their cancellation procedure is a little complicated and tricky. Only after one month that my credit card was debited one more month’s fee did I recognize that my vps is still active. Actually, this is my only site which is still hosted by 1and1.com. I have transferred the other 5 websites to other hosting company since 1and1.com left me such bad bad experience
One more thing which is worth pointing out is that 1and1 internet continually send us email so frequently and I can only delete their email every time. I don’t even read its since I know 99% of them are all spam emails. They keep bombing my email address for the whole year. I am not against company sending valuable emails to customers, what I am against is you can not send customer emails too many times.
What I am writing this about article is everybody who is considering a web hosting company should carefully research before you make your decision. Of course, I don’t recommend 1and1.com. They throw the most dollars onto the major business related magazines and they ever buy 10 pages whole page ads on one famous tech magazine. But what they deliver is the world’s worst hosting and very bad customer service. I am very curious why such a crook company can still survive in a competitive hosting marketing.