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SiteGround complaints 4

ComplaintsBoard
A
10:33 am EDT

SiteGround web hosting blackmail and reputation damage

Their shared server infected my sites that were working perfectly with previous hosting company. This happend on two occasions and each time they suspend my websites causing me serious reputational damages.
Then they send an email forcing me to use their third party service to clean the site making me to spend money that I didnt want to. I contact their support and they keep sending automated message that their system is secured. Yet sites that were never hacked or infected with previous hosting company suddenly stared getting infected frequently. I migrated to them hoping to get more speed with their fraudulent sg optimiser. My site were never got faster and they were suspended for most of the painful time with them. I deeply regret making the mistake of leaving my previous host for this fraud. Because of the fake paid reviews they have online. They misled me

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ComplaintsBoard
S
3:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SiteGround auto renewal

siteground have charged me 3 times the amount for renewal of 12 months web hosting although I have sent them several emails to cancel my account. They have purposely not put cancel auto renewal on the account section & when trying to cancel the account they forward you to a chat window which gets you nowehere. siteground is an opportunistic hosting company beware

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darrens
, AU
Aug 17, 2011 5:35 pm EDT

softlayer.com is a part of the scam which provide service to siteground.com

ComplaintsBoard
J
9:03 am EDT

SiteGround Held my domain hostage, charged me $8 to move from them then charged me $95

I had a webhost with them for a year- they did good on my site- that is not the problem. The problem is I transferred my site 3/19/2009 to another host. Siteground refused to transfer because I was to close to expiration (4/1/2009) SO today I had to pay $8 bucks to transfer it bt they charged me $95! Worse they said they refuse to refund my money because it had been more than thirty days since I set up my account. This was for money I did not authorize them to charge me on the very same day! Its a scam.

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P
Paul
, US
Apr 06, 2009 10:15 am EDT

I had a webhost with them for a year- they did good on my site- that is not the problem. The problem is I transferred my site 3/19/2009 to another host.

Siteground refused to transfer because I was to close to expiration (4/1/2009) SO today I had to pay $8 bucks to transfer it bt they charged me $95!

Worse they said they refuse to refund my money because it had been more than thirty days since I set up my account. This was for money I did not authorize them to charge me on the very same day!

Is SiteGround legit?

Our verdict: SiteGround has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores SiteGround's position as a benchmark of trust and quality within its industry. Users and clients of SiteGround can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

SiteGround earns 100% level of Trustworthiness

Perfect Trust Endorsement: SiteGround achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SiteGround. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SiteGround has registered the domain name for siteground.com for more than one year, which may indicate stability and longevity.

Siteground.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Siteground.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Siteground.com you are considering visiting, which is associated with SiteGround, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

SiteGround as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Siteground.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Siteground.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from SiteGround.

However ComplaintsBoard has detected that:

  • That one siteground.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Siteground.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The siteground.com may offer a niche product or service that is only of interest to a smaller audience.
  • SiteGround protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SiteGround. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
1:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SiteGround Beware

I cancelled Internet hosting service with in February
2006 shortly after signing up because they could not make my formmail work.

They agreed to refund $60 annual fee which I had paid in advance.

Unfortunately, they have not returned the money and do not answer my emails.

I feel I have been the victim of a common scam and would like to warn other
unsuspecting would be clients against using for
Internet services.

Read full review of SiteGround and 2 comments
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blockhead123
, PH
Dec 27, 2010 8:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They sent me hidden payments. i was only suppose to spend 31 dollars on the site now i spent about 100 dollars.

K
K
Kane Education Law
Saint Paul, US
Jan 28, 2015 11:49 am EST

I have been working with Siteground for several years. Every couple of months I have to hand delete my emails from my webmail in order to get new email. Each time I contact Siteground, I get a different answer on how to resolve this problem. Today, I was treated very disrespectfully by technical assistant staff Dissy who appeared to enjoy making the situation more difficult. Rather than assist, she argued and challenged me. Terrible experience - just terrible.

Overview of SiteGround complaint handling

SiteGround reviews first appeared on Complaints Board on Apr 20, 2009. The latest review web hosting blackmail and reputation damage was posted on Sep 2, 2019. The latest complaint auto renewal was resolved on Aug 17, 2011. SiteGround has an average consumer rating of 3 stars from 4 reviews. SiteGround has resolved 2 complaints.
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  1. SiteGround contacts

  2. SiteGround phone numbers
    +44 207 183 9093
    +44 207 183 9093
    Click up if you have successfully reached SiteGround by calling +44 207 183 9093 phone number 0 0 users reported that they have successfully reached SiteGround by calling +44 207 183 9093 phone number Click up if you have UNsuccessfully reached SiteGround by calling +44 207 183 9093 phone number 1 1 users reported that they have UNsuccessfully reached SiteGround by calling +44 207 183 9093 phone number
  3. SiteGround emails
  4. SiteGround address
    C/ Serrano 1, 5º, Madrid, 28001, Spain
  5. SiteGround social media
SiteGround Category
SiteGround is related to the Hosting and Web Design category.

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