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SiteGround
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3.0 4 Complaints
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SiteGround complaints 4

ComplaintsBoard
A
10:33 am EDT

SiteGround web hosting blackmail and reputation damage

Their shared server infected my sites that were working perfectly with previous hosting company. This happend on two occasions and each time they suspend my websites causing me serious reputational damages.
Then they send an email forcing me to use their third party service to clean the site making me to spend money that I didnt want to. I contact their support and they keep sending automated message that their system is secured. Yet sites that were never hacked or infected with previous hosting company suddenly stared getting infected frequently. I migrated to them hoping to get more speed with their fraudulent sg optimiser. My site were never got faster and they were suspended for most of the painful time with them. I deeply regret making the mistake of leaving my previous host for this fraud. Because of the fake paid reviews they have online. They misled me

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ComplaintsBoard
S
3:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SiteGround auto renewal

siteground have charged me 3 times the amount for renewal of 12 months web hosting although I have sent them several emails to cancel my account. They have purposely not put cancel auto renewal on the account section & when trying to cancel the account they forward you to a chat window which gets you nowehere. siteground is an opportunistic hosting company beware

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darrens
, AU
Aug 17, 2011 5:35 pm EDT

softlayer.com is a part of the scam which provide service to siteground.com

ComplaintsBoard
J
9:03 am EDT

SiteGround Held my domain hostage, charged me $8 to move from them then charged me $95

I had a webhost with them for a year- they did good on my site- that is not the problem. The problem is I transferred my site 3/19/2009 to another host. Siteground refused to transfer because I was to close to expiration (4/1/2009) SO today I had to pay $8 bucks to transfer it bt they charged me $95! Worse they said they refuse to refund my money because it had been more than thirty days since I set up my account. This was for money I did not authorize them to charge me on the very same day! Its a scam.

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Paul
, US
Apr 06, 2009 10:15 am EDT

I had a webhost with them for a year- they did good on my site- that is not the problem. The problem is I transferred my site 3/19/2009 to another host.

Siteground refused to transfer because I was to close to expiration (4/1/2009) SO today I had to pay $8 bucks to transfer it bt they charged me $95!

Worse they said they refuse to refund my money because it had been more than thirty days since I set up my account. This was for money I did not authorize them to charge me on the very same day!

Is SiteGround legit?

SiteGround earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: SiteGround stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights SiteGround's reputation as a trustworthy leader in their field. Customers can rely on SiteGround's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for SiteGround. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for siteground.com can be seen as a positive aspect for SiteGround as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of SiteGround's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Siteground.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

SiteGround as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for SiteGround have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up SiteGround and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Siteground.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Siteground.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from SiteGround.

ComplaintsBoard
J
1:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SiteGround Beware

I cancelled Internet hosting service with in February
2006 shortly after signing up because they could not make my formmail work.

They agreed to refund $60 annual fee which I had paid in advance.

Unfortunately, they have not returned the money and do not answer my emails.

I feel I have been the victim of a common scam and would like to warn other
unsuspecting would be clients against using for
Internet services.

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B
blockhead123
, PH
Dec 27, 2010 8:15 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They sent me hidden payments. i was only suppose to spend 31 dollars on the site now i spent about 100 dollars.

K
K
Kane Education Law
Saint Paul, US
Jan 28, 2015 11:49 am EST

I have been working with Siteground for several years. Every couple of months I have to hand delete my emails from my webmail in order to get new email. Each time I contact Siteground, I get a different answer on how to resolve this problem. Today, I was treated very disrespectfully by technical assistant staff Dissy who appeared to enjoy making the situation more difficult. Rather than assist, she argued and challenged me. Terrible experience - just terrible.

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Overview of SiteGround complaint handling

SiteGround reviews first appeared on Complaints Board on Apr 20, 2009. The latest review web hosting blackmail and reputation damage was posted on Sep 2, 2019. The latest complaint auto renewal was resolved on Aug 17, 2011. SiteGround has an average consumer rating of 3 stars from 4 reviews. SiteGround has resolved 2 complaints.
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  1. SiteGround contacts

  2. SiteGround phone numbers
    +44 207 183 9093
    +44 207 183 9093
    Click up if you have successfully reached SiteGround by calling +44 207 183 9093 phone number 0 0 users reported that they have successfully reached SiteGround by calling +44 207 183 9093 phone number Click down if you have unsuccessfully reached SiteGround by calling +44 207 183 9093 phone number 1 1 users reported that they have UNsuccessfully reached SiteGround by calling +44 207 183 9093 phone number
  3. SiteGround emails
  4. SiteGround address
    C/ Serrano 1, 5º, Madrid, 28001, Spain
  5. SiteGround social media
SiteGround Category
SiteGround is ranked 23 among 159 companies in the Hosting and Web Design category

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