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1-800-Flowers / did not deliver the order

1 United States
Contact information:

I was out of town and ordered a plant for my aunt’s mother’s day.

A few days later I checked confirmation and the address was listed as 9 instead of 91.

I notified them immediately. They said ups had tried to deliver to #9 twice and then returned the plant. They offered to give me 20% off on a future order.

I told them ups would not deliver twice, because there was no street #9, so they should have called my aunt, them, or me. They said ups didn’t do that. I told them ups had called my son 2 weeks prior when proflowers had a delivery at his prior job, and they delivered. She hung up on me.

I sent an e-mail request for a refund of the $ 50 and they responded by offering 15% off a future order. I used a debit card, so there was not stopping the payment.

Any solutions?

Va

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