Comcast / Xfinity
United States - PA19103
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
|Mon||4:00 AM - 9:00 PM|
|Tue||4:00 AM - 9:00 PM|
|Wed||4:00 AM - 9:00 PM|
|Thu||4:00 AM - 9:00 PM|
|Fri||4:00 AM - 9:00 PM|
|Sat||4:00 AM - 4:00 PM|
Comcast guy came to install the cable in my mothers home. My mother is 76 years old he was so rude and...
I am in disbelief how incredibly bad Comcast has been.
A comcast representative in BestBuy approached me telling me I could get a better deal for triple play than my current comcast service. He looked up my account and even told me I was paying way too much for it. He set me up, but I had to 'cancel' my existing service before I could switch to the bundle. I received a letter stating I would receive a check for $38.86 for the unused balance of my old service. I received a check for $3.86 instead. Called them up and they said I did not return the cable modem, hence the $35 fee. I OWN my modem!! I now have to prove that my equipment is my own.
A new installer would have to come and install the new HD box. $50 fee.
TV worked, but internet only worked to comcast site, no other sites.
HOURS on the phone finally got the internet working.
Received a HD Tivo as a gift. Could not use it unless you pay the Comcast tax for a cable card. I was told a installer HAS to come out and plug the card in for me. Installer takes several of my splitters and cables I had laying out. Says that I won't need these. After he leaves find out only the basic cable worked on Tivo, not the HD stations I am paying for.
HOURS on the phone. They said they had to send another installer out. The installer comes, and calls to his office. He says the 'billing code' was not set correctly in the computer. I receive a $50 charge on my bill for this 'SERVICE'.
I will be switching to AT&T as soon as the current offer expires, and hopefully never return. I've also convinced many other people to switch to another provider.
Purchased comcast internet service for my parents for christmas 2010. I live in a differnt state. My father was going to purchase a computer after he saw what mine could do with connected internet services. The self-install kit arrived before I flew in from out of town, so I asked my mother to put it aside, and she did. When I got there, it was the friday night before the holiday. I didn't get the chance to plug the self-install kit until that sunday. So, I rememberd the guy telling me over the phone that they would send a modem. Well, the modem did not arrive with the kit. That sunday, it was too late to track the order, so I went to bestbuy to purchase a modem. I called comcast services, told them that I had gone out to purchase a modem because one did not come with the self-install kit. You'd think they would write that down. After hooking that up and calling in to open the service, I showed my father how the internet worked. He eventually said that he did not want the service. So a few days after getting back home, I call in to cancel the service. The attendant on the line says that in shreveport, comcast cannot cancel the service without returning the modem. I told her that we had never seen the modem. Now they want to charge me for a modem I never received. Not only that, they do not want to cancel the service because they cannot find their modem. This sucks!!! I thought comcast was better than this. This is why I personally subscribe to at&t.
Comcast sells consumers promotional services that they call "bundles" or packages" to convince you to buy cable tv + internet + phone service. After the promotional time is done, they convert your services to the highest unbundled prices, which means they charge you for each service individually at their highest price, which amounts to double what you were sold.In my case, the salesperson told me that the price would go up a little, not 100%! Unfortunately I didn't check my bills and kept making payments. When I noticed and called, they told me that I could sign up for a bundle of the services that would save me a bunch of money each month! Well, yeah, that's what I thought i'd signed up for... Why they sold me a bundle and then not convert to the same bundle's normal price after the promotion ended is something that they do not acknowledge as a bad practice but something that I as a consumer should have been aware of by reading my bill carefully and calling in to request the "change"! They said they could not go back and adjust my bill. Nothing I could do but pay up. What happened to company ethics and trust? Definitely ethics is not alive in comcast.
I was moving overseas so I closed my internet account with Comcast on sep 10 at one of their stores. Was told my remaining balance is $66 and I will have a credit to my account of $6. Even got a receipt for the closing which shows 0 balance.
Just so happened that I have a buddy that was helping me collect my mail in the States. One of the mail was from a debt collector, collecting $26 for Comcast!!! and it was a notice to send bad debt to the credit bereau.
I called Comcast to get an explanation. They said that the billing cycle was not over and I was to expect another bill.
I said the Comcast guys at the outlett did not tell me I was supposed to get another bill. What they told me was that I was done on the payment and I am supposed to receive a credit. Guess what billing dept told me... she said, well, they guys at the store are not the billing experts. You should have called us, the billing department to clarify.
What an answer. So, everytime I close an account and I am told that I have a credit, I have to call billing department to get clarification! This is absurd and ridiculous!!!
If I did not have some one getting my mails for me, I would not have even seen that bill and my credit score would have been dinged.
I would tend to understand for utility services you would have to wait a billing cycle to know the final amount, but on a set monthly charge internet service charge that do not fluctuate, you would expect a new bill?!
Damm. Unbelievable! I know the amount is small, but, man it pisses me off that they would provide such answers and horrible service. Never again I will be a customer with Comcast. I hope you guys rot.
I have been a Comcast customer for over 3 years at my residence and home. About three weeks ago, the name of a pre-existing business appeared on my caller id. I contacted Comcast and they blamed AT&T for not updating their database. I was told this problem would be corrected in a few days. After waiting 4 days, nothing was done. I called a second time and was told this issue would be resolved in 7 to 10 days. Today this still remains a problem and I called Comcast again. I was told there was no notations or orders placed to correct this problem until today. Now I am told it will be resolved in 48 hours. I have decided if this is still an issue, I will be changing providers. Enough is enough and there is no excuse for this kind of incompetence. I laughed while watching the Comcast commercial the other day when a statement was made to the effect that customer service is important to them. If they are concerned about customers, then they need to do their job effectively and quit passing the blame to other companies!!!
Have had the worst experience with comcast xfinity triple play service. Do not ever sign up with them!!!
1. Signed me up for service but no cable connection available to the home
2. After 2 months of going back and forth, dug up my driveway and brought cable to the doorstep
3. Sales person promised me (By email) anyroom hd dvr for $10 / month with no equipment/installation fees. Installed non-hd boxes when they came out. After I complained, came out to fix, but started charging me $27/month and $56 for a host of installation and equipment fees
4. I get $200+ bills every month and spend hours on the phone arguing with them..
We moved from our store front to our home for our business because of the bad economy here in Michigan. My husband had signed a two year contact with Comcast business class so we basically had to get Comcast at our home to honor our agreement. Well its been 4 months and we have had Comcast out here at least once a week since cause our internet and phone go down all the time. I am sure we have lost business because how can customers get ahold of us if our internet and phone are down so much! We are once again waiting for Comcast to tell us they fixed the problem so next week we can have them come out once again cause the internet and phone are down. Comcast is a JOKE!
I received a mailer from Comcast which stated: Starter XF Triple Play, plus triple play, hbo, starz, showtime, bravo, plus hd dvr for a year, plus internet and phone for $99. (1) they don't tell you about additional equiptment fees, taxes, that you will not receive an itemized phone bill, and that they charge in advance for services you haven't received yet. (2) Their billing is so complicated you can't figure it out even if your IQ is the size of Einstein's. So far, I have received two bills: $182.49 and $135.62. I had to give up Quest phone and internet service for this bundle. I have called them three times to ask them where is my $99.00 bill and what I got as a response was that I ordered preferred services. What they do is add these, charge you for it, and then tell you that you ordered them. The stress, time, and abuse of this company is not worth any services they offer. Call your local TV regulatory official and complain, then make a formal complaint to the FCC, and after that, contact your local representative to get them out of your state. They are abusive, manipulative, and deceptive. What isn't any business transaction straightforward any more? Why so much deception, fine print, evasion, manipulation???
Comcast is the worst pack of lying thieves I have ever had the displeasure to deal with. We tried to sign up...
Avoid comcast if you don't want to be another victm.
"rats "comcast "rats" unfair business practices. "legal thieves"
They can screw up everything but the bill. The bill is always so precise and so right (For comcast). The bill will show everything including things we were never aware of or told about. Good luck trying to solve any issues calling their customer service line (one of the top three worst customer service out there).
They have different answers for their customers of course none of them will benefit the customer's interest.
After a month of """"enjoying""" comcast cable services" I called to find out why I wasn't receiving the service I signed for. It was until then that I learn that I needed converters so we could get the service.
For over a month we tried to reset the tv and everything else we could think of but nothing worked. We were charged for the service even though we were not able to use it. I had more issues with this rats but for now I can only write this much.
I have spent so much time and effort with this rats that I thought it was a god thing to share.
Last night my 85 yr old father had to drive himself on icy roads to the emergency because he could not reach us on our home phone. Four days ago another family member told us our phone was not working. It says our line is disconnected and no longer in service. However, we can call out. We reported this to COMCAST and have waited and waited...no one seems to know what the problem is and suggested we get new numbers!!! One of our two lines got fixed yesterday, which is NOT our main home number, and so they closed the ticket EVEN though we told them when they called that the other line was not working. This is just maddening and wrong. Is there a place to write a complaint to COMCAST?
I too have been ripped off by comcast. Their service was so bad that when it came time to buy a house, we...
On 10-22-10 I closed my account and returned all equipment with comcast due to their horrible customer service and rude customer service every time I called for their cable or internet not working. They refused to send anyone out, and refused to fix any problems. Their blanket statement was, "that's not my problem". I was told if there was a final bill it would be mailed to me and I was dismissed rudely from their office. On december 10th, 2010 I receive a call from a collection agency saying they have zapped my credit for a delinquent amount of 69.01 and they will not stop calling me until I pay the bill. I said, I did not receive a bill, and their response, not my problem!" unbelievable! So, I call comcast to discuss their once again horrible customer service and the fact they never sent a bill, or called and they had the number, since they gave it to a collection agency. I heard "not my problem" several more times, got put on hold for 25 mins, and got passed to 3 or more people and still no answers. To save my credit I have paid their fraudulent bill and will be reporting this fraud to the federal goverments fraud site.
Do not get comcast at all costs!!! They do not repair their services, refuse to send out techs, are rude and borderline abusive to customers on the phone, and steal your money when you drop them for their crap service. I believe this is called theft of services!!
This is the worst company!! I was lied to by a customer service representative and charged over 200 dollar...
installer left cable laying on my driveway and i dont even have comcast. the communication box was left open...
I have had comcast internet and basic tv for yeasrs. All these years they have been renting the modem to me eventhough they knew they could let me buy it outright. Immediately I got my own modem and retrned theirs they realised that I was getting more channels than I should be getting. They took away 33-95 and when I called I was told that I had to pay 49.99 a month even if I wanted just nick jr for my daughter. You should be ashamed of yourselfcomcast. All that matters to you is profit and you would twist the arm of the poor to make profit. Shame shame shame. This is what is going to happen to the poor when you this merger with nbc is allowed to go through. I pray that it falls through. Shame comcast. Shame on you
I also was to receive a $200 gift card from amazon after I copied three payed bills and filled out the form and mailed it off. When I contacted Comcast I was informed that my account was still in the pending status and that was why it probably did not work and now it was going to be to late to do any thing about it. I have spent the last few weeks e-mailing comcast. I have sent them copies of the confirmation of my order I have sent the e-mail with the offer and now they are requesting the address at this point I feel like I am just another person who was promised the golden goose and ended up with egg in my face.
A comcast technician came to my home today to disconnect service, they asked my neighbor to let them in. I do not have any comcast service. I spent 45 mins on line with their disconnection department five times he asked for my account # five times I told him "i don't have an account with comcast. He then put me on a " short hold" for 12 minutes then I got put through to the spanish speaking department! I am quite sure he did that deliberately. What a totally useless company comcast is. I would never trust this company and if they ever enter my property again I will call the police. ++++go dish++++++++++++++
We switched from direct t. V. To comcast to hope to get a better deal and its had some pixilation and so they came and fixed it. Next time we called because it was horrible and no stations would work. I officially hate hate hate... Did I mention hate comcast. I missed the 2010 ama's and man of my shows that I recorded I deleted. I cant watch any television and I cant stand it and I want direct tv back... : (