Comcast / Xfinity

On 5/7/2022 I cancelled my cable TV and upgraded my internet speed. Since I called on the day the billing cycle starts, I was told my next bill would be at the lower / new service charge. This never reflected on the app. I called a week later and was assured this would be corrected. I also never got the upgraded internet speed. App shows internet as "pending activation". Today I contacted Comcast again. No help. I was told to call my bank to dispute charge. I did. Bank needs transaction to post. I will call again once it posts and dispute it. I also filed an FCC complaint.

My internet is not working. I have had Xfinity for about a month. I have contacted Xfinity at least 20 times over the last month because the service is not working. I have called emailed and texted. When a tech finally comes, internet works a short time and stops. I have looked for an alternative provider, but Xfinity has a monopoly in my area. This is why antitrust laws need to be enforced.

There is a Comcast Xfinity power box at 224 Jamestown Jonesboro, Georgia 30236 that is in serious need of repair. It is a safety hazard. There is a cord extending from the box and strewn down the street covering 50 or 100 feet.

I've reported this safety hazard many times with no success. Today I called their

customer service number [protected] and spoke with Angel and Cristina. I get the same run around each time I call. I've called several times about the exact same problem with no success. Please help. Someone may hurt themselves.

In the past month, I have been billed for at least 6 on demand movies I never ordered as well as 2 channels being added that I was billed for that I never ordered. I have spoke to too many agents to recall, I'm credited, but they have yet to resolve how these purchases are being made. I deleted all other users on my account except for my wife and I. Also have 2 step verification so if someone tried to access my account I receive a text message which I have never received. So how are these orders being made, and by who? I've also set up a pin on my cable box. These orders are all coming in while I am sitting in front of the only TV that has the on demand feature, usually while I'm watching it, and sometimes while I'm sleeping. The cable box is in my bedroom, the remote is on my wife's nightstand.

My name is Monique Wade and I had a 1245 pm appointment today, 5/22 at your 18701 East 39th Street South suite b, Independence, MO location; to discus my bill that has increased. After waiting till 1:29 before someone even got to me, your agent says there nothing she can do I'm getting the best deal. There's no promotion I just have to deal with the increase. Just wanted you to know that my contract is up in September and I will be going else where since there's nothing you can do for me. She was rude and acted like I should be honored for the service you provide at any cost. No thank you I look forward to parting ways with you and going somewhere that I'm appreciated it

We were sent a mobile phone because we were going to cancel our cable. Because it continuously go off the air all the time the line system is outdated. They sent us this phone which was to cost 5 dollars a month ended up costing 25 dollars a month. I called and they said they would refund my money because when the phone came I sent it right back to texas. They said the refund d would take 5-7 business days. Never seen a refund. Comcast is controlled by liars its all about the all american $. There is no service with any customer!

Last week I made an appt for a tech to come by my apt. I said I couldn't make it on the 17th yet I am put down for that day. The appt time I did make was for the 18th but was never recorded in the damn system.

If there is ever a better Internet service in this area, i promise I will leave Comcast and their incompetent service. They care more for profits/their pocketbook than customer service being adequate.

If they are ever held accountable and I seriously doubt it, it will be a miracle!

I have had problems with my television service since moving back into this house and signing a new contract. I think most of the confusion results in your internal inability to recognize the old account versus the new one. There are channels I am paying for that I do not get, since the very beginning. I have spent hours at least five times on-line with "live chat" representatives and everyone of these efforts ended with the representative unable to help me and stating that someone else will call me too help. No one has ever followed up with me. Now I have a new problem. One of my TVs no longer recognized the cable box at all. It is as if the box is not there. I just spent another hour on-line with a representative. I simply asked to schedule a tech to come look at this TV and box and figure it out, which she said she would do. That session just ended with the representative disappearing on me. I have also tried sending emails and trying to find a phone number to call. Most businesses fail when they make it this difficult for their customers to talk to them.

Last but not least, my account says I still owe the return of a cable box that was returned a very long time ago.

5/14/22 10:55am

Driver of M180 van was driving recklessly on I-20 West towards Augusta. The driver was riding peoples’ bumpers and weaving through traffic.

On Saturday, April 30th we had a negative customer service experience with one of your reps (Ashutosh). I found him to be very passive aggressive, he would ask me the same question more than once, he was slow in his response time and as we worked through the problem he would keep texting, "cool!". I don't know about you but, "cool" is really not appropriate business language when dealing with a customer. I don't know if he was just "off" that day because he was having a bad day but, I don't appreciate his behavior which was far less professional than it should be.

I received a prepaid card from xfinity stating that it was a reward for switching to xfinity (I did switch my internet). It turns out that this mailing is very misleading. It states that you should read the terms by going to www.mycardintel.com/xfinity. One issue is that you need to activate the card to even see the terms. After checking on the web, I did find out that this is a scam where to receive the offer, one must switch phones to xfinity. This is a blatant attempt to mislead the public and borders on fraud. The mailing came from 10615 Professional Circle Ste. 102, Reno NV 89521 but the www.mycardintel.com/xfinity redirects to a website that identifies itself as Xfinity - https://onlineaccess.svmpayments.com/#/xfinity

I have been a comcast customer since 1984 and I usually get satisfaction when a problem arises, but now I cannot get any satisfaction. The company has advertised the new supersonic modem and how great it is, but it cannot be ordered. I tried four times to order this modem and each time the agent I spoke with assured me that there was a 100% chance I would receive it. Each time I was sent the Xv7 modem, which I already am using. I have been told by some agents that the modem is not available in all markets yet. When ordered the warehouse sends the XV7 modem.

This is what is causing me to lose faith in the company and not recommend comcast to any of my friends or relatives. If a customer orders a XV8 modem and it is not available they should be given the choice of whether to cancel the order or take the xV7. I think it is wrong to substitute the older model for the XV8 unless the customer wants it. I think that advertising the product before it is available is just wrong. I now have to make a trip to the local Xfinity store to return these modems.

What I am asking for is to have an XV8 modem located somewhere in the country and let it be ordered for me. It is hard to put into words the aggravation I have had to endure calling and speaking with agents who don’t seem to understand how to get me the modem. I have had agents send a note along with my order not to send an XV7, if the XV8 is not available. This goes unnoticed.

I am trying to keep my displeasure with this situation down in writing this letter and I do expect to get a response from someone who can solve this problem for me. This information was sent by email to Comcast's customer support. As of now, I have not heard back from them. All of my personal and contact information was included in the email.

Ok let me start by saying we have a main house and a guest house. Everything working just fine. On Sat 4-23-22. Comcast shows up no phone call or nothing changed lines from pole and put new box on side main house. Then main house cable and internet stopped working. Called Monday morning could not get here till Friday 4-29-22. This is my 85 year old mother no Tv or internet for a week. Man shows up. ended up putting amplifier on everything worked fine for about a hour. TVs freezing slow or no internet in main house or guest house called got supervisor on phone after 30 mins they sent someone out . I had to be at work had my sister here. He fixed the main house and said he could not do anything with guest house. Had to argue with him, me on phone that its all 1 power 1 water and 1 cable has been like that always. We pay for 2 modems and 11 cable boxes. What does he do? Run a big thick orange cable across top and middle of the yard from main house to guest house. As much as I pay a month. Everything was working just fine till the first man showed up.. Now everything is wrong your people says its my fault my bad wiring, bad splitters. it wasn't bad

until the first person showed up.So you look at it,, over $400 a month for over 14 years you would think I could get decent service. I am a subcontractor myself and if I would treat my customers like this or leave a job with wire laying on the ground I would not have a job. as of now i have to go outside to send this email because internet not working. I have a business to run I cant do my accounting or my work. I know they run cable in skyscrapers but they cant fix a house and guest 100 ft apart as of today tvs freeze internet goes off and on. and cant get wifi 20 ft from modem. PC takes longer than 2mins toload a page.

I canceled my account, returned the modem and now I am being charged $70.92. I want my money back.

T. Danelle Wolfe

old address:4910Beneva Road Sarasota FL 34233

I made the royal mistake of NOT writing the date, time, call #. I had been repeatedly calling in with internet connection issues until I finally accepted that I needed an upgrade to a faster speed and I had to have a tech come out and repair issues now until , the new installation. I specifically said, "please do not have a tech come out here and tell me something that you all can tell me over the phone and charge me $100 for it." The rep said something to the effects of they have tried everything and it shows on their end that I am having problems and "a tech needs to come out", so more than likely I wont be billed,(being I had checked all of the cords and connections, this sounded plausible). The tech comes out and simply tells me that I have two internet channels and to make sure that the computer or devices that I am trying to use are on the same channels and showed me how...problem solved. Therefore, I cancelled the faster speed installation and contract via Comcast's automated system. After that call, a human called to confirm the cancellation, and I explained why as the problem had been corrected and I actually did not need a faster speed, and being that the rep that sold me into the faster speed contract informed me that I had 30 days to cancel, i assumed all was well. However, Comcast deducted almost twice as much as my monthly bill charging me for the tech coming out at $119.95 and an additional $70 for monthly bill because THEY decided I was staying in this new contract, and a $28 fee for the same services somehow. When I call in to inquire about it, I am told that I did not cancel because I can NOT cancel a contract. I was told there was no record of me cancelling. So, I am stuck in a contract or I pay to get out of the contract. Misrepresentation at its finest.

april 29 ,2022 on the telephone over two hours trying to get a live agent been having issues monthly will auto pay poor service addition of un scucribed accounts

Comcast changed my billing period as part of participating in the EBB program (financial assistance re internet service). I was transferring service from a first provider — easy set-up, free phone service, 24 hr set-up. With Comcast, it took weeks, and hours on the phone. Every bill I receive now gets misdirected to a defunct address I had ten years ago. I get billed for late fees, fraudulent bills, constantly — after a hundred hours on the phone to Comcast, this will never be fixed. I sent a first complaint to BBB and received hostile calls from Comcast reps. Customer service told me I had better do as I was told (i.e. stop making complaints). My service was shut down (all bills were current) and magically restored the moment the Comcast tech drove up. He checked the line in, my set-up, and all was good. Comcast said it was a three day neighborhood shut-down. I live in a rural area, with four neighbors. Only my service was affected. The rep told me that I, and my bank, were responsible for the missing payments. I'm disabled. I use a bank with bill paying services. The bank reviewed the accusation with the Comcast rep and explained what they were doing wrong (Comcast was directing the bill to the defunct address — not used in ten years). I guess I finally reached the nuclear option. I tried to set up a Chromebook (I have Comcast for internet, my own router and modem) and it loaded something that took over my network of 5 devices, plus my Google tv, activating 6-factor authentication. It was down 7 days. After trying to hire an IT guy to repair, then another, my network can't be restored. I rebuilt it with all Apple devices. It now works, somewhat, most of the time. Because I'm disabled, Comcast sent me a bill blown up so it's unreadable. Amusing. This is Comcast as it is now, apparently immune to oversight.

My problem started about five years ago with Comcast harassment breaking into my home. Comcast has been harassing me and Recents calling I’ve asked him to stop calling I am on the don’t call registry list. I am also on a list to not receive Mail from comcast. Then Comcast start sending mail to my address with my business partners name or to my company after being asked to not send anything to my address. My home has been flagged for Comcast not to hang out in front of my house after numerous times communicating that I do not want Comcast coming to my house. I continue to ask Comcast to stop calling and they continue to call looking for other people they do not live here. Comcast also is monitoring and hacking my services and I’m not a customer of comcast

We have been getting error codes on our TVs all week at various times of the day. We have rebooted the cable box and unplugged everything numerous times. Finally went to our local Xfiniti store yesterday and a very helpful employee scheduled a tech visit for us to look into the problem A few hours after that, we got a call from Comcast to say a tech had identified an issue and fixed it, so we could cancel the in-home visit. Well, less than an hour after that the TVs all had error codes again. I called Comcast and told the agent I needed to reschedule the tech visit - she wanted me to go through the troubleshooting tips, obviously didn't even listen when I told her what I needed.

I have not had the service for 30 day's yet I have spoke to many 7 to 10 representative's that will included the person I spoke with today I have been hung up on several times transfer , transfer and transfer to different department's no one has help me so far. I request a supervisor still have not been able to speak with one the call's hangs up I also was sign up for this I never request autopay was put on my account I never sign up for , was also sign up for cable which I don't even have a box . I don't know what is going on so I needed to file this complaint.