Comcast / Xfinity

I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.

NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.

I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.

Xfinity is NOT to be trusted! They are a horrible company!

I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering incoheriant words... didn't straighten up till my patience spent I asked for supervisor and well... no supervisor. Agent tried help but we got cut off. I had high hopes on 3rd... started out strong... but hour later... tried to charge me for upgrade phone that I was told cost me zero and if you tell me zero by god its zero... don't care what those charges were.. you to me zero... zero is zero not $40... she tried over and over and over as if I'm not understanding... oh I understand and I said NO, zero isn't $40. Then she all sudden can't get me plan I am being offered by company she works for. At this point, don't care about unfree phone, I want my plan updated to the offer I am being offered before current plan expires: Hi! I thought you'd be interested in this great deal from xfinity. Check out this offer: https://www.xfinity.com/learn/offer-details?offerId=4200000004&marketId=16063&CMP=shareable_offers

First off I am furious with this site. I wrote a long letter and you threw it away because I took too long trying to figure out what you wanted with my username. Must use 3 symbols, every single word or name I used you said was "taken." You wouldn't accept anything. If you are really a complaint service you treat me exactly like Comcast does. Nothing I say or do is listened to. I'm not allowed to call Comcast to get help with either my TV or completely horrible Google phone. You disconnected the number you gave me when I got this phone. Your cable DVR is awful. I don't understand why you can't stop or delete a recording once you've set it up. I have a program that records every week even though it was cancelled but you won't let me cancel it.I'm not allowed to rewind or pause in the evenings but if I try to call Comcast all I ever reach is your Robot. All that bot can do is reset your cable and hang up on you. I am counting the days until my deal ends. I've been with Comcast almost 30 years but that means absolutely nothing to Comcast. I'm thinking about junking the cable completely and going streaming. Cheaper and easier to deal with. The telephone they gave me cannot access text links so when the bot sends me for help to the text link, I go nowhere. This is ridiculous. How do you stay in business with no Customer Service? Now I'm going to try to sign up with this Complaint but most likely you will just dump me again. Is this a real service? Because half the time you try to contact Comcast you get the "Ask" or "Help"people that pretend to be Comcast. They want $ to solve your cable problem. Right. What happened to you Comcast? Don't humans count anymore?

2 days ago, I attempted to log in to my email account. I received a prompt telling me I have to change my password. I have spent over 4 hours working with xfinity agents who are unable to reset the password. I finally had a technician tell me "I am not the only person, it is a problem for many people." The service attempted to update passwords, but in doing so, it caused a problem for many people." It was nice, after so many hours, for someone to be honest. I was transferred to the office who can actually help me. After waiting another 45 minutes, the connection was disconnected. This is terrible customer service. So, it is now my responsibility to waste more of my time for a problem xfinity created. Don't contract with this service, it is expensive and they don't care about customer service. Terrible!

Very, very difficult to contact a live agent for support. I have had a problem getting technical support and was sent a faulty modem. This was a self install but it took me hours to get it resolved after speaking to no less than 3 agents. The phone number for support is not on the website and I had to google it. I had to personally take the modem to an Xfinity outlet to get a new one. When I downloaded the app it didn't allow me to configure it so I had to call again. Now I am being billed $100 for a professional install. Plus I am being billed $40 for a late payment but I have auto pay.

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue. I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing. He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times. He kept going in a loop and refused to escalate the issue. What type of customer service is this?! I wasted two hours of my life.

Such people should not be on customer service. Most frustrating experience has always been with comcast customer service.

my bill was due in the amount of $250 (in which I have only Wi-Fi services) when I set my account up months ago, I was told my bill would be $130 per month. My bill has been about $200+ ever since. To speed things up, on Wednesday, 11/15/23, I paid $162.00 towards my bill. The next morning My services were interrupted, and they have indicated that there is still a past due amount, they operator suggested I apply for the low-income ACP government assistance program, as I did and to call back with the app ID number. I did so later that day. After I did that, my services were restored. the next day on 11/16/23 my services were interrupted again, so I called Xfinity and spoke with and agent in that regard. They agent told me, that my application for ACP was not approved, I was very upset and told them that the first agent already resolved this issue. The operator told me he will restore my service for a couple of day, until my approval is received from ACP. I got home afterwork, and my services was definitely restored. the next day on 11/17/23 was suspended again. I called and the operator told me my account suspended due to past due balance. I was more upset and asked him to refer to the notes because each operator is providing different details, he told me, I had to pay $97 past due, I requested to speak with a supervisor and file a complaint. the operator told me to hold while he speaks with his team, when he returned, he indicated they have granted me a 1-day extension and he will put me on an arrangement plan. He then put me on hold, and when he returned, he mentioned he can't restore my services and cannot complete the arrangement, and mentioned he has to transfer me to the technical department. When I was transferred to the technical dept, the operator asked me what I was calling about, I asked if she could read the notes. She indicated there weren't any notes, so then I explained to her the purpose of being transferred, she indicated the previous operator did not give me the correct information and my services cannot be restored. I asked her to transfer me back to the previous department, that operator had no idea of the nature of my call, so I had to explain to that operator all details of my correspondence with the previous operators, he told me I can't get an extension and I have a past due balance, I told him I was already aware and I would like to speak to a supervisor because none of the departments seem to be on the same page. That operator indicated that I will be provided a $30 credit for the run around, but it will not be added to my past due bill. I asked for a supervisor, and he indicated he does not know how long the wait will be. I mentioned that's fine, he confirmed that the credit payment of $30 has been added and he is transferring me to the supervisor. I was transferred to a line that just ranged for 5 minutes, then i was automatically transferred to a line with music and been on hold there for 20 minutes. I'm currently still on hold. I'm very upset about the quality of service from this business and needs to be addressed.

I closed my temporary Xfinity Internet account in S. Palm Beach Florida and returned all equipment on April 30, 2023. I was due a refund of $100. I contacted them in late May to inquire about the refund status. They indicated that the refund would be $91.53 for some reason. I followed up for the refund in June and again in July. I was given a ticket number and told that it may take a month to get it. I followed up again on November 16th. My checking account had been charged for $6.78 on the closed account on November 13th! It took almost two hours to work on resolving the refund of $91.46. The refund department indicated that they needed two more business days to resolve the refund issue. I don't know if the $6.68 charge will be resolved since it was a movie charge from a new tenant at the Florida address! The account was closed May 1, 2023!

I've been on this program for two years now. Every three or four months I am kicked off because my information (due to identity theft), is used to apply for the same program is used. My credits are subsequently changed from a credit to a charge. I have to reapply, which becomes a nightmare. They can't seem to restart after application is complete.

I am at wits end. They are quick to sell and slow to address service issues.

I am 71 years old on a fixed income...I need help. After 19 years of being a customer I should be treated with some semblance of respect.

28 October 2023, I moved to a new location.

I contacted customer service to arrange my move a week in advance. Instead of being able to speak to a human being, I was FORCED to utilize the automated AI system to make the move appointment. This took close to an hour to complete, while the other utility services I moved took less than 10 minutes of my time. I requested a technician for the move and scheduled an appointment.

2 days before the move I checked to ensure everything would go as planned only to learn YOUR AI system did not properly complete the move reservation or schedule the technician appointment.

It took 2.5 hours & 6 transfers to schedule the move because your people were not only incompetent but they insisted I didn’t need a technician at the new location and I disagreed.

The day before the move WIFI was cut off at the original location early. It took 4 hours to get it turned back on, forcing me to lose 5 hours work.

The day after the move it was discovered that there was no internet hook up at the new location and a technician had to be scheduled the following Monday causing me to miss work Monday morning.

Monday the technician couldn’t access a neighbor’s property to access the pole needed to connect my home so he rescheduled for Tuesday. As a result, I missed work Tuesday.

Despite having an internet speed of 117% of the 22 devices in my home, only 3 could connect to the internet and 2 of them had weak signals, one of those was my work device.

I was offered a booster for $119 to make my equipment work properly and told I could pay for it for under $4 a month for 36 months but after it was paid for I would receive my money back.

Your customer service is incompetent and inept and Xfinity is playing games with people. I lost 18 hours of work (roughly $600) due to the ineptitude of Xfinity personnel.

If you can’t get foreigners competent enough to do their jobs, hire United States citizens who can do the job. If you’re gonna give me something for free, give it to me for free. Stop playing games with people. Making me pay for something upfront and then telling me you’re gonna give me the money back three years later is the dumbest most ridiculous thing I’ve ever heard of, it’s not only unfair it’s ridiculous games corporations play with their customers.

A great deal of people work from home right now. Hire United States citizens if your foreigners are incapable of providing necessary service so that people can do their job. Get rid of the incompetent people who speak English without understanding what they’re talking about and hire someone who can actually do the job because the people you have can’t. They are the most incompetent, Dumbest people I have ever encountered in my life.

Xfinity extended basic has less and lass channels. Been a customer for yrs. Never had one offer to upgrade, poor service, never can speak to a rep. Jus want to change more and more for less service. Seniors on find incomes are ripped off. Tried to inquire bout xfinity home, could not get rep. When idid finally misleading information. Xfinity is a rip off! There store hs awful customer service,

First of all, try calling in IS A JOKE! Customer service is useless who has time to sit on the phone for hours because comcast has over charged them... My complaint goes back from May of 2023, spoke with corporate finally, fixed the problem only to get the same over charge again. Upon calling corporate back they would not allow me to speak to the same rep that knew my situation. So, I decided to take my Wi-Fi equipment in and cancel in store, still getting charged mind you... twice in one month... I have proof... I have receipt for return and cancelation. Also, Still getting charged since my august cancelation date 8/15/2023. Now going to collection for nonpayment...

Today is 10/19/23 and i tried three times to talk to a person who could spell our last name and help me try to change my service to internet only. I am NOT happy with the results. Impossible to get someone to help with this issue. I am a senior citizen and need to speak to someone who can speak clear English.

Thank you and any help would be greatly apricated.

I tried 3 times to get home security sales. The phone system is an impossible maze.
When I finally got a rep after calling corporate, she could not understand me.
He call center, is very loud..
Was on the phone 20 min. Did not know info about home security. Kept saying hold the line.
Did not give correct information.
I called corperate and filed a compliant.
The reps are untrained and don't know the product. They make uproots, thinking you will egress with it.
Xfinity has higher and high prices, ad less service. How can you offer security., with out sales reps?
Just rude reps don't understand what you say