Comcast / Xfinity
reviews and complaints

Brian L Roberts

Mr. Roberts I very rarely write to a CEO, but I’m so upset and disappointed.

I currently have U-Verse, I can’t get the speed I need any longer due to the age of the plant.

I went to the Xfinty store at 4407 Lyons Road, Suite 101A in Coconut Creek, Florida 33073. I spoke with a nice young man by the name of Andy. I explained what I need, I needed new service established on the west side of my home. All I needed was the Box (demark) placed, I explained to Andy that I was remolding my home and that’s where the network room was being built, and I would take it from the demark to were all my equipment was being installed. I walk out of the store very happy[y that it went so smooth.

A couple of hours later I get and email with what I was getting. Oh MY GOD, someone added home phone, TV, and a security system with cameras? All I ordered was internet (account number was [protected]) that was on the receipt I was given.

I called your customer service desk, after waiting for over 45 minutes for a customer service rep from India, I was able to remove all the extras that I NERVER ordered in the first place. The customer service person then told me that I would need two technicians, one to install the demark outside and one to come in my home to install service. I advised him that I didn’t need anyone in my home! He said OK when the tech comes out just tell him that I don’t need anything installed in my home.

Next day I get a phone call saying they have located the trouble with my service and it should be up and running? (Remember there has never been service at this home)

Ok, so I call back +[protected] and speak with another customer service representative, he said sorry for the mix up, he said the technician will be out to install your service on Friday the 5th of August between 9am and 10am. Again I said I don’t want anyone in my home it’s going through a remodel and I will me taking the service from the de-mark to my network room. He said sorry it doesn’t work that way, we need to come in and verify a signal. I said you can do that from the de-mark! He said sorry but that’s the way it is and you will be billed one hundred dollars for him to come in and verify service! Then he said, OK Ill cancel your service call!

AT&T came out, I needed the same thing a de-mark placed. They came out, placed the de-mark, verified with our electrician, and we took it into the network room two days later.

Then to make maters worse I get and email from your Executive team with the wrong name on it see below. By the way my name is not "Chazz Kavanaugh"

{ Good Afternoon Chazz Kavanaugh,

This email is in response to the inquiry received in our office in reference to the concerns with the Comcast account. Unfortunately, out attempts to contact you have been unsuccessful.

We value your business and would like the opportunity to resolve your issue as quickly as possible. When you have the opportunity I would like to discuss your concerns with you.

I am happy to communicate with you via email if this is more convenient for you. If this is the case, for me to continue we must verify and authenticate customer identification. This is to detect, prevent and mitigate identity theft, as mandated by the FTC. Please call me at the number below to authenticate your account or reply to this email with:

Your account number AND one of the following:

• Last four digits of the SSN

• Set-top box serial number

• Modem serial number

Upon receiving this information, I will be happy to communicate with you via email concerning your account. I do understand that some of this information may not apply to you or for various reasons, may not be accessible to you.

Comcast strives to provide outstanding customer service and I appreciate you bringing this matter to our attention. Should you have any questions or need additional information, please contact me directly.

Regards,

Christina L.

Executive Customer Relations

Xfinity Communications

Office [protected]

Fax number [protected]

Tuesday-Friday from 12:30 pm-9:00 pm

Saturday from 10:30 am-7:00 pm }

Then just yesterday I get a robo call from Comcast saying a technician will be at my home Friday? this is after the customer service rep said he canceled the service?

I’m so disappointed that this couldn’t happen, something so simple turn out to be a disaster.

Andy Wunder

[protected]@yahoo.com

I paid my phone off and changed to a different carrier after my contract expired. on Sunday, July 24, 2022, I was on the phone with Xfinity and my new carrier to get my phone unlocked. After two (2) hours, Xfinity told me I needed to wait 24-48 hours to receive a code. Tuesday, July 26, 2022, I received a code, it did not work. Called Xfinity back, had to explain this whole situation again, They said we sent you the wrong code, and I would have to wait another 24-48 hours. I went to your Woodlands Mall, Texas location to speak with an in person representative. He told me I had to have my phone factory reset, I went through the whole night waiting for the data to transfer over. Ultimately, my contacts did not transfer over (LOST). Thursday, July 28, 2022 received my third code. It did not work. Called Xfinity on Friday, July July 29th. I was told they could not do anything for me but send another code. Today is Tuesday, August 2, 2022. I have not received another code. My phone is still locked, it is paid off, I'm on an On Call personnel. I need Xfinity to replace my phone with an comparable phone immediately since you have not unlocked my phone. I just called and got disconnected four (4) times. I believe you do not want to assist. I will escalate this matter as required if I do not get a response. Delores [protected]

In December a representative offered me a free phone if I switched carriers and it would be 15$ less a month. Well every month I call to reverse charges for a while they did it then a few months ago a representative said she couldnt reverse charges anymore because the representative that convinced me to switch was mistaken the free phone promotion was over when she had me switch so I pay 30$ to 32$ every month wfen the phone was supposed to be free I would have stayed with my old carrier it was 25$ a month

Your employee Tate Tuft who works for you remotely in Cutler Bay Florida has a serious issue with smoking marijuana and he had a high position handling large accounts. I’m extremely concerned for his well being and he also was out with us a few times when he was suppose to be on the computer and he was on the phone at the bar with us and telling me us how people get fired for that and was telling us about the employees for your company. I wouldn’t know this info if he didn’t tell me himself. I’m just concerned for his mental health with his drug abuse and handling large accounts for your company.

I will never refer anyone to utilize this service. The agents are unprofessional and not willing help. It takes over an hour to reach a live agent during normal business hours. NEVER EVER ENTER INTO AN INSTALLMENT UNDER ANY CIRCUMSTANCES. The supervisor George ID number 3682858 was very rude and condescending. I've been a customer since 2017 and have been treated poorly. I am very dissatisfied

Since moving in September 2021 wifi service is at best intermittent and for all practical purposes nonexciting. Apartment is prewired for xfinity /comcast. As a result of terrible Wi-Fi service TVs and computer are hard wired with Ethernet cables but cell phone connection to wifi for all practical purposes is unavailable. Several visits by xfinity service agents have not corrected this issue, I pay Xfinity high prices for complete service including wifi. Help

I was on the chat help for a flex box issue and I was persuaded to change my mobile services. 200 rebate per line. Which I was never informed that you wait 3 billing cycles. I found that out 2 months later.

I asked twice if my one line would be paid off. I was told yes both times. Received a bill in the mail from old carrier. Chat with help again and they tell me xfinity does not pay off lines. I went into a store. Requested the chat. I have not received a copy of the chat. Here we are 3 months later and I am continuously given the run around. I have been told for the last month that it is being researched.

I have had my cell phone for many years from Boost and never xfinity. Xfinity asked me if I wanted to try a phone through them and they wouldnt take no for an answer. so I said ok. When the phone came UPS, I refused it.. The driver said that was fine.

I do not remember how long ago that was but never heard anything. Than I received a collection notice that they turned me over too. for $ 464.52 WHAT ? How What supposedly is the phone number they gave me to use? I have had the same number through Boost and now metro.for years. Now they sent me a 25% discount off the $464.52

Are you crazy, I never had service or a phone through xfinity.

I have been a wonderful customer for years untill now. I hope you take this claim out of collection or I will take this to court.

File # [protected]

ive only had comcast for 2 weeks now and i pay for the 900mps service internet speeds. i dont that speed though at all. the most i get it around 200mps and i get internet connection problems i know its not my modem. i have a good one. i pretty sure they are just throttling my service speed. no way to report on call them and have them fix it over the phone just goes to some tech in another country that literally didnt do anything but stall. cant even make a complaint on the xfinity app. like they know what there doing i wrong but do it anyway.

j just I got a new phone with Verizon. I need to connect to my wifi. My modem . my password have been changed, The nearby store has closed I and the nearest store is 2 hours away. I am a senior and depend on Telehealth for my medications and doctor visits. I cannot make calls and I have no way of getting help. Comcast offers no support via phone or text.

On June 27th my Xfinity internet bill came. It had been in the 35-dollar range. The new bill was 53 dollars. No advance warning of the price increase. I called and was told if I accepted a one-year contract that my rate would be 40 dollars. I accepted the deal and on July 19th my Xfinity bill came and it was still 53 dollars. Called Xfinity and was told my bill date was actually June 23rd so when I called on June 27th it was too late for the next billing. I have been promised on the next billing there will be a 13-dollar credit. I am looking for a more honorable internet carrier.

Hi since Late June until today our Internet Service and cable has been giving us issues (please check our account for all the contact between me and your company). At any rate my wife works full time out of there and lost nearly 100 hours of service due to your inability to fix our p[problem. Additionally last Friday your company was supposed to come out and never did or called. Totally fed up with the lack of service on your behalf and would like a rebate on our cable bill. Thanks.

The Entire County has been out of service most the day, then after getting nowhere after 2 hrs of INTERNATIONAL Live Agent Chat, I gave up after there sites status map says the following:

Everything looks good!

××× BARNHART ST

We couldn't find any outages or service issues. Try restarting your device to fix slow speeds and other common problems.

I cannot give you dates other than to say in the last 20 days I have made many attempts to change my plan to a teacher discount offer. I verified with their contracted source online for this. I’m so frustrated this is not the first issue . In the recent past I emailed the board and spoke with a sitting member at Xfinity for another issue. Maybe 2 years ago I called and spoke to a member of a resolution team at Xfinity . The gentleman was unable , unaware, and his team could not discuss the teachers discount as they had no idea why this Ofer is availtto new acts onky. I was given a credit of sorts and here again I see the same offer I have been w Comcast 15 years and I will cancel my services if I am unable to claim a teachers fix I t

I was promised a 200 dollar gift card if i brought my own phone when i switched to Xfinity. As per our agreement, the card was due to me in April. I recieved an email in late April that said my card had been returned to Xfinity as undeliverable and gave me a number to call. I called and the girl verified my address, which was correct. She said they would issue another card and i could expect it in about 10 days. I waited over two weeks and called again. After being on hold for 15 minutes i was told they would call me back and never did. This happened twice and finally i just held on the line. I finally talked to a guy and explained to him and he laughed and said, "third times a charm" and said i would have my card in 10 days. I waited 2 weeks and called today and was on hold for nearly and hour and the lady told me it had to go to a review board and it took about 2 weeks. She said it was sent on June 15 and today is July 5 and she stated that there was nothing they could do. I have been patiently waiting. But i feel that something is not right. Every time i talk to someone, they verify my address is correct. Also, i have been to the post office on 3 occasions and the postmaster says there is no record of them returning a letter to Xfinity addressed to me.

On June 6th, I moved to a new home. I than called to have my service installed. Was told a technician would be out on the 11th. Long wait but no choice. A tech arrived stayed 20 min said there was no connection and left. I then called and was given a new date on the 14th. Still no internet and waiting. The technician showed up, looked around and said I am over 300ft and need a buried line but will set up a temp pole which will take 6-14 more days. After 10 days I called and another technician showed up. Said its over 300 feet and he can't give me service. Almost over a month and called in, the guy on the phone said everything was good to go, just need to pick up my equipment. On 29th I picked up my gear and went home to hook it up. Nothing worked, the service had not been done and there has been a delay on my installation. On July 1st, 2022, a tech arrived before the appointment then called me and said it's impossible because it's going to cost $35,000 to do the work and said he will tell them to cancel my account. I've been a customer for 10 plus years the house in front of me has xfinity, I'm 724ft from the box my girlfriends house is 682ft from hers and she was able to get connected. Still no service and xfinity gives me the run around. I need internet for work and have lost out on money.

Ever since install in late April 2022, nothing but service disruptions. Very unhappy with Xfinity, about to cancel your sorry service.

Every week the internet and tv service is not available. Sometimes a couple of times a week. Now today June 29th the internet and tv has been down for 7 hrs and still down.

I contacted Comcast because I felt my bill was becoming more than I could afford. Rep gave me what he said was a cheaper plan saving me around 40.00 a month for same services. Well unknown to me that discount was for cutting out my home phone service which I thought I was keeping in my triple play plan. I never wanted my home phone service cancelled. Today I discovered I have no home phone service, contacted Comcast and find I cannot get my home phone number back unless I get a cell phone. I had no choice because I need my home phone number and did not want it changed. I had to get a cell phone thru Xfinity to get my number back. I don't know how people can do business this way. Total scam and mislead by the rep who was going to give me a discount for more channels etc. Will be leaving Comcast soon as I can.

On April 5, 2022, I had my home phone ported over to another cable provider. I called Xfinity to inform them to cancel my bundled service. I turned my equipment in at UPS on April 11. I received a bill from Xfinity to pay my final bill of $48.46 and I paid said bill. Here it is June, and I've received a bill for $192.12. I asked them to terminate my service on April 5. Today I spoke with Stephanie who informed me that whomever I spoke with to terminate my service did not put that in the records and she cannot go back and edit it. I informed her that I no longer had Xfinity equipment and was with a different provider. She told me that because there is no record of me requesting termination of services, even though I turned in the equipment, I'm still responsible for the May bill. There is a record of me porting my phone, calling Xfinity, turning in all of their equipment, and paying a final bill. But because their rep did not put the order to disconnect the service during that phone call in early April, they cannot, or will not go back and make the effective day of termination an April date. Please help me resovle this.

I have not had internet for 4 days. I keep calling and am told the same script that there is an unforeseen outage and that they are working on it. I have also been told that someone would call me back an hour or so later multiple times to check in and they have not. I have been told that they are working on my street, when they are not. They have been very dishonest and not at all helpful when I contact customer support.