Comcast / Xfinity company logo
Comcast / Xfinity
reviews & complaints
Comcast / Xfinity
reviews & complaints

Learn how the rating is calculated

631 complaints
225 resolved 406 unresolved

Is this your company? Claim it and get a lot of features. Read more

ADVERTISIMENT

Comcast / Xfinity reviews & complaints 481 - 520

Comcast / Xfinity complaints 631

S
Dec 09, 2016

Comcast / Xfinity - History channel

The History Channel shows too many reruns. It shows the same shows over and over again. Comcast suggested I submit my complaint to you since you are contracted with them. I am sure that other complaints has been filed. We are not paying an extremely high bill each month to watch reruns! We would like to see if something can be done about this problem. Please respond asap. Thank you.

Update by street sign
Dec 09, 2016

Paying alot for our cable, internet and phone and not getting what we paid for. Watching reruns all of the time? Come on, don't they have other shows to view? History channel is ripping people off! Can't they do better than this? Please respond with an answer asap. Getting tired of watching the same olé' shows over and over.

W
Jul 26, 2016

Comcast / Xfinity - Xfinity tv and internet

I was approached by 2 Xfinity reps at Frys Electronics in Concord, CA, offering a free 30 day trial of Xfinity TV and Internet which would be $79.99/month if I kept the service after the 30 days. I agreed, but during the signing disclosures I found that there was an additional $10/month for the hardware (not including a modem). I pointed out that it was impossible for anyone to actually get the service for the $79.99 which was printed on their literature and they tried to convince me that the $79.99 was for the SERVICE only. The fact that the service was not available without the hardware was at least misleading.

A few days later I received a box from Xfinity with the necessary hardware. For some reason my existing cable is not compatible with the Xfinity equipment and I am awaiting a tech to come out and correct that. In the mean time I received a bill charging me from the time that I signed the contract. When I called the billing department they explained that it is not a 30 day FREE trial, it is a 30 day period when I can return the equipment and not be charged for the service. If I keep the service I will need to pay for the 30 day period. In addition, they assured me that although the bill is due in less than 2 weeks, If I pay and don't keep the service that they will refund my money. In addition, since they bill in advance they expect me to pay now, even thought I still do not have the service and they will prorate the charge to the date I actually start receiving the service, giving them at least a 30 day float on my money.

I am sure that Xfinity knows about these issues but I am not sure whether Frys Electronics knows about how they are allowing Xfinity into their stores to fraudulently sell products to their customers.

G

Comcast / Xfinity - Phone line service

I have an ADT Security System that is run through our phone line for direct communication and protection of our home. We came home from being away for several days and our ADT Alarm System wa...

Read full review
ADVERTISIMENT
E
Jul 09, 2016

Comcast / Xfinity - Refund

REF COMCAST Account #: [protected].
Since my father passed away in August 2015, COMCAST has refused to provide an $80.25 refund in my mother's name. They repeatedly state their "Corporate Policy" as the basis for not providing a refund in a surviving spouses name. They instead make out refund checks to "The Estate Of (XXX)", knowing that it takes several hundred dollars to establish an estate account. This allows COMCAST to keep refunds they would have otherwise had to pay to surviving spouses or relatives. I find it reprehensible and criminal to hide behind a highly flawed company 'policy' to keep money that is owed to clients. This reflects COMCAST's corporate greed and dishonest policies to maximize their profits at the customer's cost.
Since COMCAST just spent several tens-of-thousands of dollars to run cable in my subdivision, I will now take it upon myself to notify all 300 residents of COMCAST's greed, ineptitude, and poor service. I will go door-to-door to dissuade the 300 residents from signing up for COMCAST service.

M

Comcast / Xfinity - tv service for over 20 years

My daughter purchased me a HDTv for Christmas, we added HD to 1 tv, I had trouble with it from 2014 thru 2015, for self repairs, keep sending boxes to exchange, remotes to exchange, because no one...

Read full review
R
Mar 04, 2016

Comcast / Xfinity - Repeated overbilling contrary to specified charges listed in contract

I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement...

Read full review
G
Feb 03, 2016

Comcast / Xfinity - Nightmare!

I got a special offer from Xfinity for Internet and tv with free installation only for $70. I was so excited about that and immediately accepted the offer. They promised to call back but they never did. So I called them myself and spoke to their representative. The rep apologised for not calling me back and explained the details. Not only free installation was provided, they also promised me a free modem. But that was too good to be true, too bad I didn't notice it earlier. On install day the tech was late. When he finally showed up, he completed his job very quickly, and said that I need to give him $100. When I mentioned the free installation he repeated that is $100 for the install. Then he left, but two hours later he came back and asked me if anyone called to make sure he was there. What a joke! He also told me not to tell anyone about those $100. I'm kind of scared now, their tech gives me the creeps. I hope he's not coming back for more money or anything else.

Send a report to corporate office I'm sure they would be interested in firing this individual. I believe the term is extortion. This url opens a page to comcast Send Tom Feedback you should get a email and phone call within 24/48 hours. http://customer.xfinity.com/help-and-support/vp-contact-form

ComCast Xfinity is a TOTAL RIP-OFF and trying to reach them IMPOSSIBLE! Yes, you can do a chat, but they have little access to info! Finally contacted a "Retention Specialist", upgrade from CSR, she accommodated my billing for 2 yr contract and assured me in 'their' notes. Called recently, and nothing found, (those notes) when bill went up. I highly recommend asking for "Retention Specialist" on chat and saving chat! I'd LOSE ComCast/Xfinity if I could - but total MONOPOLY where I live -can't even do satellite as live in condo complex!

G
Jan 27, 2016

Comcast / Xfinity - Be aware of comcast - xfinity charges, don't let them screw you over

I am a new customer with Comcast and used their Internet service for about 2.5 months. Today my service was turned off, I was surprised and called the customer service. They explained I haven't been...

Read full review
R
Jan 24, 2016

Comcast / Xfinity - Loss of all service - tv, phone, internet - sandcastle rd, sanibel

I first complained to Comcast nearly two weeks ago - I had lost all service. I am 86 years of age and these are vital to me. When I first complained they said it would be over a week before they...

Read full review
R
Jan 23, 2016

Comcast / Xfinity - Very poor customer services

Will never use comcast again. We had them for 2 years in CT we had to move a year into our contract comcast renewed our 2yr contract when we moved without informing us. Unfortunately after we thoughtnthe 2yrs was up we had to move again. When I called to tranfer our service to new address we were informed that they do not service that area so we had to go with another company. We were charged$ 647.86 in cancellation fees because they stated we broke ouyr contract even though they could not continue to services us. The only way to get out of the fees were if I died or I was deployed. So now we are stuck paying this bill because it is affecting our credit. Thank you comcast for nothing and I will never recommened you to anyone.

S
Jan 18, 2016

Comcast / Xfinity - Box pick up

Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house...

Read full review
M
Jan 15, 2016

Comcast / Xfinity - Billing assistance

I called to get my service changed for a lower bill. I was told I was given a deal by changing some services. I was specific that I wanted to retain my 2 DVR boxes and was assured no problem. Well it is a problem. They want me to get the anyroom DVR, which I was specific about not wanting. I called them about the service - all they would say, you are aware of this, because there is a contract. I explained by situation. To explain took 45 minutes after already waiting over an hour. They wanted to transfer me to customer solutions with a wait time of 12 minutes. I waited and finally hung up. No one tries to call you back. You would think that company its size would do research and call you back to see if your issue has been resolved. No they, want you to get further late - so they can charge you more. So that teach you not to complain. Utterly ridiculous. I have been a customer for nearly 15 years and get treated like crap. Welcome to reality. If you owe them - they find a way to contact you, but on the reverse it is hard to contact them. I want to get out of the contract I have and go with a lower service.

R
Dec 07, 2015

Comcast / Xfinity - Employment

I had serveral phone interviews with comcast and I was able to proceed to the actual orientation/face to face interview but in the process the schedule was change about 2 times and the interview locations were change 2 or 3 times up unto the day that I got to the location set for me and I had to travel about 1 hour from home and 1 hour from the bus station after arriving a person sat near the entrace stating that the location was incorrect and that we had to go elsewere for the interview, it woulod have taken me 1 hour to get back to the bus station and another hour to the set location but at that time I had a previous appointment and would have needed the traveling time to get to the other location well comcast has not followed through with this matter also my big problem is that I have an employment account with comcast and a gentlemat by the name of Thomas Carlin has stated that I was a no show I have called the corporate office and it seems to be a matter that does not concern them several people have responsed to my e-mail only to say it is not there concern and a person from corporate called and also said that it is not corporate area of concern and advised me to call the HR department and I had to e-mail back to them for that information. It appear that there were a problem with the initial scheduling but they all seem to be hiding but if the remark stays on my account I may never be able to be hired by comcast/infinity what can be done about this.

R
Nov 17, 2015

Comcast / Xfinity - Cable tv/phone/internet

I discovered today that Comcast's annoying, sing song voiced Customer Service (gag) representatives are based in Honduras. This settles a long standing question, as I had thought they were resident...

Read full review
R
Oct 30, 2015

Comcast / Xfinity - Internet

I have recieved a letter in the mail 3 day's ago that I was behind but was givin till the 3rd to pay it. I thought ok seeing I got my disability on the 3rd no problem. Well today 10/30/2015 I woke up and my service was interupted. So I had to over draw my acct to pay to get service turned back on. If u r going to give people a certain day to pay then don't interrupt there service 4 day's earlier.

G
Oct 30, 2015

Comcast / Xfinity - Show programming not correct

So, I have a show I DVR. It's on E Entertainment television, and it's listed as being on, so I DVR it, only to go to watch it and find that another E show is taped. Upon checking the E channel lineup, I see correct listings. COMCAST needs to sync up! My DVR is filled with dozens of incorrectly labeled shows now that I have to take the time to delete EACH ONE individually. Ridiculous. Either correctly list programming according to each channel or provide a mass "click a box and delete" option!

R
Oct 28, 2015

Comcast / Xfinity - Billing/customer hd service scam

I recently switched to Comcast and was initially presently surprised that the installation tech was very nice and helpful as was the Comcast rep on the phone. That was not my experience when I cancelled my Comcast service years ago and switched to Verizon. However, after Verizon began overbilling me (after providing good service with few hastles/problems for years), I switched back to Comcast. One month after install, Comcast started charging me $10/month for HD service that I did not order. I called customer service and was told the charge would be removed and my account credited for the HD charges which Comcast acknowledged I did not order. Comcast did credit the past HD charges to my account as promised. However, the HD charge showed up again on the next months bill. Once again, I contacted Comcast to have the charge removed. This time the online customer service rep refused to remove the HD charge unless I either changed out the box that their tech installed or agreed to pay their tech to return to fix the problem that they say he caused. Plus they kept me online for 60 minutes while they gave me the run around. I took a photo of the thread. They should take their customer service show on the road - very funny but very disturbing how comfortable they are giving customers the run around and trying their best not to solve problems, especially one they acknowledge creating.

R
Sep 27, 2015

Comcast / Xfinity - Brad ferrin comcast client service manager lied to us, changed service w/o approval

Comcast Business Service Client Service Manager Brad Ferrin lied to us and stood us up for meetings and have been plagued with Internet connection issues. Brad Ferrin changed our service without our approval and consent. When we called Comcast to complain about our horrible customer service we were getting from Brad, we experienced only uninterrupted phone trees and never got to reach a human even after 6 attempts and a total of about 4 hours waiting on the phone.

Our Arris router is garbage and has never worked, it was used when we got it from comcast. Brad Ferrin signed us up for business voice edge and we never even had a discussion about this, let alone consented to purchase this service. Run from Comcast a business service.

R
Sep 21, 2015

Comcast / Xfinity - Cable

Local comcast service station provides package deals while actual billing continues at elevated rates. This requires customes to call over and over. You speak to someone in the Phillipines who you cannot understand and usually is not helpful
There is awful communication with overseas customer service.

Not sure how this company stays in business.
So tired of dealing with this company month after month.
People in USA want this monopoly to end.!

R
Sep 13, 2015

Comcast / Xfinity - The work wasn't done properly

On Monday the company Xfinity1 came to my house and installed the TV package. But something was done improperly and therefore the TV showed only 3 days. I called them yesterday and told that the TV stopped to show, but they only promised to provide the repair and told to wait. I got the promise that till Friday everything would be done, but nothing. Don’t trust their promises and stay away from them.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  12 13 14  ...  32
ADVERTISIMENT