Comcast / Xfinity’s earns a 1.9-star rating from 989 reviews, showing that the majority of subscribers are dissatisfied with service.
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Tv and internet
Ever since install in late April 2022, nothing but service disruptions. Very unhappy with Xfinity, about to cancel your sorry service.
Every week the internet and tv service is not available. Sometimes a couple of times a week. Now today June 29th the internet and tv has been down for 7 hrs and still down.
Desired outcome: Want problems resolved or switching back to AT&T.
Home bundle service plan change
I contacted Comcast because I felt my bill was becoming more than I could afford. Rep gave me what he said was a cheaper plan saving me around 40.00 a month for same services. Well unknown to me that discount was for cutting out my home phone service which I thought I was keeping in my triple play plan. I never wanted my home phone service cancelled. Today I discovered I have no home phone service, contacted Comcast and find I cannot get my home phone number back unless I get a cell phone. I had no choice because I need my home phone number and did not want it changed. I had to get a cell phone thru Xfinity to get my number back. I don't know how people can do business this way. Total scam and mislead by the rep who was going to give me a discount for more channels etc. Will be leaving Comcast soon as I can.
Desired outcome: I want all my Same services at the discounted price rep quoted me,not cutting my home phone service which I was not told
Cable disconnection
On April 5, 2022, I had my home phone ported over to another cable provider. I called Xfinity to inform them to cancel my bundled service. I turned my equipment in at UPS on April 11. I received a bill from Xfinity to pay my final bill of $48.46 and I paid said bill. Here it is June, and I've received a bill for $192.12. I asked them to terminate my service on April 5. Today I spoke with Stephanie who informed me that whomever I spoke with to terminate my service did not put that in the records and she cannot go back and edit it. I informed her that I no longer had Xfinity equipment and was with a different provider. She told me that because there is no record of me requesting termination of services, even though I turned in the equipment, I'm still responsible for the May bill. There is a record of me porting my phone, calling Xfinity, turning in all of their equipment, and paying a final bill. But because their rep did not put the order to disconnect the service during that phone call in early April, they cannot, or will not go back and make the effective day of termination an April date. Please help me resovle this.
Desired outcome: Cancellation and disconnection date of at least April 11, the date I turned all Xfinity equipment in. Cancellation of the bill for $192.12 just received in June, 2022.
Have not had internet for 4 days
I have not had internet for 4 days. I keep calling and am told the same script that there is an unforeseen outage and that they are working on it. I have also been told that someone would call me back an hour or so later multiple times to check in and they have not. I have been told that they are working on my street, when they are not. They have been very dishonest and not at all helpful when I contact customer support.
Desired outcome: Internet fixed!
Lack of commuincation Home Security
On 6/16/22 I had home security installed but I was told by the installer S. Colston i needed an Xfinty modum in order for my serivces to work i agreed. However after that he ran into an issue but I was giving a number to call once the issue was fixed. I was told him or his supervisor would come and complete the job. I called the number i was giving the next day and was told it was a dispatch and they could not send someone out to complete my services. All afternoon I was getting transfered from one department to the next. Xfinty was trying to charge me a $100.00 to complete my install when the 1st job wasn't completed. I finally got a supervisor by the name of Diego ID#109954 who promised to waive this fee and give me a call on Sat morning to schedule the home security since I had an internet service ticket open from 6/16/22 home install messing things up. I never recieved my callback like promise but my internet text was awesome Ducan he went over and beyond he fixed the situation and also got me in contact with his supervisor David. David did what he could do even though I still had to call Xfinty today 6/20/22 I apprecaite these two guys.
Desired outcome: The outcome I have an appointment for 6/22/22 between 10am-12pm to finish the security system hopefully. As of right now I have been charged $100.00 for this install but I was told the fee will be waved at the end of service.
My damaged t.V.
I moved in on 04-7-22 in my new home. I contacted Xfinity because they always was great at my last area. No problems. I got my cable installed by a Tech name Farro he installed my cable in 3 rooms and Wi fi. About 2 weeks later I was laying in my bedroom when the cable box said Channel 322 which the remote was seating next to the bed on a table. So I knew I didnt change the channel. The next thing the T.V. in my room cut off but came back on. My cable or WiFi was not working for 6 days total. But by the 3rd day I saw my technician coming in the neighborhood but he leaves in my neighborhood. I flagged him down and told him the problem I was having. He came in and checked the cable and said your cable and Wifi shows it was find. But we're having a national outage, a Surge mines at my home is not working either. So I asked if he could check my living room T.v because it wouldn't turn on it's just black. He checked it and advised me my T.V. was damaged. I contacted the Insurance Department and they admitted that it was a Surge but refusing to replace my T.V. which one day I called and the lady thought I was another customer and said o they didn't bring your new T.V.? So I guess race is now a factor.
Desired outcome: My new T.V. I don't care what brand
Unprofessional solicitation
In essence, my internet was out and I needed Xfinity to intervene. I got a call from an outsourcing Filipina somewhere in Cavite, Philippines and the matter was solved quickly. So far so good. Then she returned to me online via Facebook Messenger after her shift, having my name from her files, and asked me if I could help her with medicine she needed for psoriasis. Since I suffer from this ailment also I told her I may ask my dermatologist if he could prescribe an extra tube and I would send it to her. The next day she insisted on having instead cash. The following day I was contacted again by her with a request for help with her electric bill. I told her she should ask her colleagues. She replied that she had but the amount of $50 was too steep for most.
This looked like a scheme she must be pulling on Xfinity customers, using the outsource service for personal gain. I was right. By further probing I learned that she is 20 and has a boyfriend in the Airforce. The boyfriend took over the chat and, laden with f-words told me to go f myself when I had asked her why did he not chip in for her essential needs.
I would like to tell Xfinity to fire this young lady
RITEZIEL DORETHY CABOTAGE GONZAGA
for extortion of Xfinity customers who are being bullied into paying for her and her boyfriend's utility or medical bills and who knows what else.
Desired outcome: I would like to tell Xfinity to fire this young ladyRITEZIEL DORETHY CABOTAGE GONZAGAfor extortion of Xfinity customers who are being bullied into paying for her and her boyfriend's utility or medical bills and who knows what else.
Xfinity cable and WiFi service
First off i’ve been a member of comcast since july 8th 2016…my bill wasn’t to bad between $110-$190 a month.. That included the fastest wifi, a monthly payment for my apple ipad, plus 200 channels of crappy shows and a landline. On april 12th 2017 my bill was $143, on april18th 2019 my bill was $183.55.. Then on april 18th 2020 my bill jumped to 346.48…my next monthly bill on july 23rd 2020 was $582.26 then it averaged around $196 to $246 from sept 2nd 2020-july 3rd 2021…I didnt understand why I was being charged so much…my last payment to them was feb 23rd, 2022 of the amount of $545.63.. They are trying to tell mei owe them another $700 for who knows what…so from jan 2020 to jan 2021 I paid comcast $2,567 for a years worth of crappy wifi and cable…this doesnt even include my mobile account I have with them…they are robbing people dailey and no one can stop them…
Desired outcome: I DONT WANT COMCAST RUINING MY CREDIT THAT IVE WORKED SO HARD AT…PLEASE GET BETTER CUSTOMER SERVICE REPS
Customer service
I moved to an address that did not have xfinity service. I have been a customer for over 9 years and they stated they would install the new service line which was estimated at 1000ft for free and it would take 60 to 90 days. It has now been over 5 months and they cannot get their stuff together. I have had agents give me two estimated completion days that have came and gone. I was quoted just another week and that came and gone. Their agents cannot get on the same page. I have had to repeatedly state the issue and have had multiple different answers or no answers at all. They even stated I needed to go to a local store to sign an agreement. I went and the store stated they could not do anything. Absolute worst organization of customer service. No consistency and no right answers. Still without any construction being done on the new service line and went through 5 departments today and still no answer.
Desired outcome: Install of new service line at new address. Organization of trouble tickets and information on the account so agents can give detailed and accurate answers.
Unauthorized pay-per-view charge - cable tv
We were surprised to find a $74.99 charge for a pay-per-view boxing match on our account. It was the HD Davis Vs Romero fight on 5/28/2022. We are retired and there are no other people besides my wife and I that have physical access to our Cable boxes and remotes. Talking to Xfinity's customer support was no help. They insisted that we did view the fight. We are not nor have we ever been sports/boxing fans. I voiced my concern about the security of their equipment if someone can order pay-per-view stuff without being physically present. That fell on deaf ears. We have been customers of Comcast/Xfinity since they bought out the AT&T Broadband franchise 18 years ago. We are losing confidence in this company and their technology's security.
Desired outcome: Refund the charge.
Internet, mobile, billing, account access
On MORE than 8 occasions in the last month I have tried for resolution on MANY issues. I moved, had problems with Xfi pod and returning it. Problems with internet speed. Problems with getting my name on an account. Problems changing address. Problems transferring mobile to new address account number. AND AD INFINITUM...it NEVER ENDS. AFTER more than 10-12 hours on the phone, via chat and in person locally, I STILL have problems and now cannot even access my mobile account. I am ready to file a lawsuit and would hope that someone will provide me with the help I need WITHOUT hours and hours more wasted of my time. I am so unbelievably disgusted and there is NOTHING I can do! I have no alternate provider to choose from.
A DISGUSTED CUSTOMER,
Melissa Plourde
[protected]
[protected]@aol.com
Desired outcome: FIX MY ISSUES, AND CREDIT the 10-12 hours of my life that you have taken from me. (and with still having issues)
All services
The outages in May alone have been totally unacceptable. Outage on May 13th 3.5 hours, May 23th 6.5 hours, May 27th from 9:14 am and still going on as of May 27th. Lost another day of work due to faulty equipment.
I have a right to know why my contracted services are not working properly. Customer service if you can get a person does not and will not tell me why or how long these outages are going to last. I am loosing earned revenue each time the internet goes out. I still pay my bill on time but my services are not.
I want to know why and when these outages are going to stop or if I need to take my 20 year business somewhere else.
Terrible customer service, terrible respond time, too high of bills with contracts attached. No ethics, no honesty, and no results.
Desired outcome: Properly working equipment, not loosing all services 3 times a month. Be the standard that your commercial try to sell.
Comcast Driver
Driving Erratically. Entering exit lane at double white line trying to cut into cars then yelling when he couldn’t cut his way. Stopping on the highway to argue. Not safe
CSLB: 1047658
ALCO 7821
Ordered new phones, no one can activate the new one, address wrong with the phone line we have
We have tried multiple times to replace a phone and instead we have two phones where one is not activated and sitting on our table and the other is not used because it doesnt work correctly. For the past two weeks, we spoke to Essis, Ron, Skye (the rudest rep), Joseph and 4 others with absolutely no resolution. They all stated they would call us back and that does not happen. We are frustrated with the lack of customer service and ability to have agents help when they cannot.
When we do call customer services from our phone, we cannot authenticate our services because the phone number belongs to another address.
Desired outcome: Return one phone and have the other one work. Have the address corrected on the phone we do have as it states it is the worng address.
Xfinity Cable / internet
On 5/7/2022 I cancelled my cable TV and upgraded my internet speed. Since I called on the day the billing cycle starts, I was told my next bill would be at the lower / new service charge. This never reflected on the app. I called a week later and was assured this would be corrected. I also never got the upgraded internet speed. App shows internet as "pending activation". Today I contacted Comcast again. No help. I was told to call my bank to dispute charge. I did. Bank needs transaction to post. I will call again once it posts and dispute it. I also filed an FCC complaint.
Desired outcome: I want to be reimbursed for the overcharge and for my internet speed t get the upgrade I signed up for.
My internet is not working again.
My internet is not working. I have had Xfinity for about a month. I have contacted Xfinity at least 20 times over the last month because the service is not working. I have called emailed and texted. When a tech finally comes, internet works a short time and stops. I have looked for an alternative provider, but Xfinity has a monopoly in my area. This is why antitrust laws need to be enforced.
Desired outcome: Internet that works consistently.
Power box
There is a Comcast Xfinity power box at 224 Jamestown Jonesboro, Georgia 30236 that is in serious need of repair. It is a safety hazard. There is a cord extending from the box and strewn down the street covering 50 or 100 feet.
I've reported this safety hazard many times with no success. Today I called their
customer service number [protected] and spoke with Angel and Cristina. I get the same run around each time I call. I've called several times about the exact same problem with no success. Please help. Someone may hurt themselves.
Desired outcome: The Comcast Power Box should be repaired.
Charges for purchases I never ordered.
In the past month, I have been billed for at least 6 on demand movies I never ordered as well as 2 channels being added that I was billed for that I never ordered. I have spoke to too many agents to recall, I'm credited, but they have yet to resolve how these purchases are being made. I deleted all other users on my account except for my wife and I. Also have 2 step verification so if someone tried to access my account I receive a text message which I have never received. So how are these orders being made, and by who? I've also set up a pin on my cable box. These orders are all coming in while I am sitting in front of the only TV that has the on demand feature, usually while I'm watching it, and sometimes while I'm sleeping. The cable box is in my bedroom, the remote is on my wife's nightstand.
Desired outcome: I would like to find out how these orders are being made. Would also like to ensure it won't happen again.
Customer Service
My name is Monique Wade and I had a 1245 pm appointment today, 5/22 at your 18701 East 39th Street South suite b, Independence, MO location; to discus my bill that has increased. After waiting till 1:29 before someone even got to me, your agent says there nothing she can do I'm getting the best deal. There's no promotion I just have to deal with the increase. Just wanted you to know that my contract is up in September and I will be going else where since there's nothing you can do for me. She was rude and acted like I should be honored for the service you provide at any cost. No thank you I look forward to parting ways with you and going somewhere that I'm appreciated it
Desired outcome: I would have like to have gone through what options I could have done to lower my bill and it would have been nice not to have waited for almost an hour after my scheduled appointment
Comcast mobile phone
We were sent a mobile phone because we were going to cancel our cable. Because it continuously go off the air all the time the line system is outdated. They sent us this phone which was to cost 5 dollars a month ended up costing 25 dollars a month. I called and they said they would refund my money because when the phone came I sent it right back to texas. They said the refund d would take 5-7 business days. Never seen a refund. Comcast is controlled by liars its all about the all american $. There is no service with any customer!
Desired outcome: I would appreciate my refund like I was told no lies!
Comcast / Xfinity Reviews 0
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Overview of Comcast / Xfinity complaint handling
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Comcast / Xfinity Contacts
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Comcast / Xfinity phone numbers+1 (800) 934-6489+1 (800) 934-6489Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone numberSupport+1 (877) 231-8749+1 (877) 231-8749Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone numberHospitality - Questions & Ordering+1 (800) 741-4141+1 (800) 741-4141Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone numberEthernet - Customer Support & Care+1 (866) 429-2321+1 (866) 429-2321Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone numberBusiness VoiceEdge - Questions & Ordering+1 (877) 761-7401+1 (877) 761-7401Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone numberBusiness VoiceEdge - Customer Support+1 (877) 543-3961+1 (877) 543-3961Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone numberPRI Trunks - Customer Support+1 (877) 229-5999+1 (877) 229-5999Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone numberHospitality - Customer Support+1 (855) 867-5010+1 (855) 867-5010Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone numberUpware Marketplace - Questions & Ordering+1 (866) 950-3789+1 (866) 950-3789Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone numberUpware Marketplace - Customer Support
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Comcast / Xfinity emailscomcast_privacy@comcast.com100%Confidence score: 100%Support
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Comcast / Xfinity address1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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Comcast / Xfinity social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
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