Comcast / Xfinity – Page 17

i have had a singal issue since i started with Xfinity Mobil. only answer i get is to escalate it some where else.

i have to dail a number to report every dropped call. the suppport system stinks. customers have to put in a 7 digit ex. to get to the person.

xfiniy mobil is a poor system connected to version.

You can't get a customer serice rep. if ou can get through the maze, you are transferred or disconnected!

Why does xfinity claim to have mobil seice, when their little signal!?

Xfinity has been stealing $ from me for more than 8 years! I signed a contract that says I pay only $41.23 each month. I don't have any TV Box or any extra except ver basic Internet! I've never had any Mobile Phone with Xfinity! On Feb. 2/2022 I was making my Bill pay for Costco at night. All of a sudden I saw a check going to Xfinity with the same amount of $ 79.27. I was extremely choked since I couldn't delete it or change it. Xfinity has my Debit Card and they take it automatically from my account $ every month!. Last Dec. 2021 and Jan. 2022 Xfinity stole $79,99 from my account. My contract was $41.23 monthly! I had to go and asked why I was charged $79.99 for the last two months Dec. 2021 and Jan. 2022. The woman who was helping me, told me a lie that NO, they have not charged me $79.99 for the last two months! She went and changed it to $50.00 for Dec.2021 and $50.00 for Jan. 2022! I asked her to print me a copy of the changes she made. I have the copy with me now! I also told her I'm canceling my Contract with Xfinity. Yet, all of a sudden when I was making my Bill pay over the internet at night from my house. I found out that Xfinity had made a payment for themself from my account $79,27. The same amount I was making it to Costco! I was stunned and shocked! The next day I went to Banner Bank to ask them about the Bill pay check to Xfinity that I've never done myself! Banner Bank told me they are going to debate it with them! Yet another crime by Banner Bank! They didn't do it! I kept going back and forth. Then, they told me to go and talk to Xfinity. I went to talk with one of the managers there! He was very deceivable and acted very criminally. Finally he told me He's NOT going to pay me back any $79.27 since I broke my contract with them. I've NEVER HAD a written contract for the Year of 2222. Since I found out they have cheated me and stole $79.99 for Dec. 2021 and Jan. 2022! I've told the woman, I'm going to file with DOJ about this charges! I also informed her I'm NO longer going to be with Xfinity!

In addition after waiting more than a month and half I was checking every day, my bank account, to see if Xfinity returned the $79.27 to my Bank account

All of a sudden, I found out Xfinity had again changed the $ amount for two months in 2021. It was $41.23 for October and $41.23 for Nov. 2021. Xfinity had changed the amount to $50.00 for Oct. 2021 and $50.00 for Nov. 2021!

Xfinity had stolen another $20.00 from my account again. to make up for paying me the @29.23.

Xfinity MUST be held accountable and go out of business Right away!

i have to contact xfinity mobil for days, can't speak to a rep. automated systwm goes in circles. end up at wrong place. disconnected.

i went to the xfinity store tey daild customer sevice, disconnected!

no one help with my weak signal. i have a new phone, new box,

xfinity store first trip blamed the towers didn't chek anything.

Mar 10-14 th no resolve. just transfrer or disconnect me,

i was on chat for 1/2 hr. 3/14/22. sent 4 code non worked, i had to ay for text.

On 3/14/2022 at 3:06 am my credit card was charged $668.65. I do not have cable with comcast. I called to get my money back and the comcast/xfinity financing department told me that I would not get my money back and the only way to get a refund was the person with this comcast account must pay the bill in this amount first. My name is not on this account and it's not my address. I did not give comcast permission to charge my credit card. Even the comcast rep said it was a disgrace that they financing company wouldn't put in to give me a refund. They can clearly see this was not my account. I even said I would send a copy of my ID and my credit card that was charge so they would see this was not my account. I want my money back and I will sue comcast if my money is not returned to me within 15 days. A supervisor wouldn't even give the Comcast rep a answer to my questions and what do I need to do next to recover my money. Can you please help? I have the account holders information and the comcast account number, given to me by the comcast rep that felt bad for me and she could help but when against comcast rules and gave me the person account information.

Xfinity has made it almost impossible to unsubscribe from HBO and if they do allow it, the charge for doing that is over $100.00. This is victimizing an Xfinity customer.

I am unhappy with HOB/HBOMax. I tried to unsubscribe online and after one hour, today March 12, 2022 I was unable to do it. I then called Xfinity and as soon as I said cancel HBO the robot switched me to someone out of the country. I was totally unable to understand her and it sounded like she was trying to sell me another product. I finally insisted on a confirmation by text of email that HBO was cancelled and she switched me to someone else, that spoke English and sounded like a robot. In order to give my approval to cancel HBO I would have a charge of over $100.00. How is this possible? Does Xfinity own HBO?

How is this charge justified.?

Xfinity has been trying to collect a debt for a router that was never ordered by me or received. I have sent them the information they have requested 7x. This has been going on since May last year. This must stop

On February 20, 2022 I bought a motorola g power cellphone from Xfinity in Venice FL. It did not work properly. The Xfinity technicians could not fix it after two weeks of trying. I asked for my money back. Xfinity gave me complicated instructions on what I had to do to get a refund. Xfinity thinks they make the rules. I beg to differ! I will be outside the Venice store until I get my money. You won't like what I'll be telling the people coming to the store. How do you stay in business?

During the installation of a security system that they lied about. The installer knocked my (wall) grandfather clock off the wall that fall and broke the angel that my deceased mother gave me before she passed away. I called and reported the issue the next day. I received a call and had a date for someone to come out to look at the items. After about a week I called back because no one came and was told that my case stated that it was settle. I informed them no one had came out to my house. Due to heavy trash day i kept a piece of the clock and throw the rest away. They then sent someone out. The rep took pictures. During this whole process i was belittle and felt as if my family could not afford nice items. My grandparents gave me the clock when i got my first house. I explain to the insurance rep that my grandparents gave me that clock and my mom gave me the angel. I informed her that all my aunt and uncles that have homes have one and she replied oh so your grandparents go around giving out grandfather clocks and did i keep the wings to the angel to glue it back on. well i received a offer for 200 dollars that i refuse. i have been trying to call and reach out to them. one of the managers at the store gave me his card and told me to reach back out to him but he is not answering the calls. i already lost my mother and now they broke the angel she gave me and feel that it worth [censored] and not to replace it. i did inform them that i would take 300 for the angel but they feel that a clock worth over 1000 and a angel that has no price is trash to them. i ask for corporate number and i get nothing just a hold on and they never come back to the phone.

This is a report of reckless driving by the Xfinity van with the numbers 6061 in the rear window. This took place on Friday March 4th at a few minutes after 4pm

I was in a line of several cars in the left hand lane on Circle Blvd just past 11th Street in Corvallis Oregon. THe line of cars were traveling at the speed limit when the Xfinity van was in the right hand lane at high speed as it tried to pass all the cars. Unfortunately the right lane was ending and the van had to panic into the lane i was in. I had to hit the brakes and swerve into the on coming lane to avoid the van hitting me. It was just luck there was no oncoming traffic.

Shortly we caught up to the van as it was waiting at a stoplight at Kings Blvd. Then the van rushed off and speed at high speed thru at school zone.

My internet goes down every day for about 8 hours. every single day it happens during the day and at night, anytime. i pay full price to only be able to use the internet half the time. in fact i actually pay about twice what my plan is because i use more data sometimes. i had new lines put in and new modem. the problem is not with the equipment it is with the company and the service that they only provide part of the time. im super mad and if comcast wasnt the only internet provider in my area i would use any other company i could find.

Constantly getting throttling at my location! We've had intermittent service outages as well off and on for the last 2 years! Every time a technician comes out to check it, nothings wrong according to them! Yet our internet service constantly drops out or gets throttled. I've repeatedly reset my modem AND router (both power and connection) numerous times and the Ookla speed tests have show serious drops in speed constantly! I've changed my DNS as well as other attempted methods to resolve this and it NEVER gets fixed.

I sincerely hope that Google makes it into our area eventually and puts Comcast out of business once and for all.

Your customer service has always been a joke even after you were caught illegally throttling bandwidth!

We are Canadians, and have a home in Port Charlotte, Florida. We were still in Canada in November, 2020, and during the thick of the Covid outbreak, the U.S. had closed its land borders to us. At that time, our account was on vacation mode (fall of 2020), and we called to extend it but they said we could not and would have to pay full monthly fees. Due to this, we had our Florida neighbour return all of our Comcast equipment to the nearest UPS location with a letter of direction stating we wanted our account closed, as per the instructions of a Comcast agent on the phone. We did this, because we had no idea when the land border would be open to us again, therefore, there was no point in keeping our account open or keeping our equipment.

In December, 2020, we noticed that Comcast continued taking money out of our account. We assumed this was just an adjustment amount from the vacation mode we had had it on and then closing our account. In the beginning of January, we decided to go on line to confirm that our account was closed. It was not. We then once again closed it, on line this time, and received an email stating that we had closed our account. After this, they continued debiting our bank account. In total, they owe us close to $500.00.

My husband phoned numerous times, spoke to agents who told him the cheque would be sent out to us. This went on throughout the year. I am not exaggerating when I say that he probably spent at least 20 hours talking to multiple agents and also, when we came back down to Florida, waiting numerous hours at a Comcast store to talk to someone in person.

The U.S. land border finally opened to us on November 8, 2021, and we arrived in Florida on November 9, 2021. We then began the process of calling Comcast again to rectify this situation.

We talked to an agent called Jared, who took all of our information and seemed very diligent. He stated to us that Comcast continued taking money out of our account, because it showed that in the spring of 2021, we had made international calls on our phone from our Florida home. We said, how could we make international calls when phone service goes through the modem, and you have proof there that we returned all of our equipment, including the modem, in November, 2020? Also, we stated that we could prove from U.S. border records that we were not even in the U.S. at that time.

Jared phoned us a few times to get more information, seemed to be typing all of the salient facts into a file. We even suggested to Jared that he go back through all the taped conversations to prove that we were not lying. We had nothing to hide.

The last time we spoke to him he said he would forward all of our information to his supervisor and would let us know the status of our complaint. We had asked to speak to a supervisor numerous times and were told we could not. We had also offered to scan and email all relevant documentation that Comcast had sent us showing that we had canceled our account, but Jared said no, he didn’t need it, that he has that information. We have not heard from Jared or his supervisor in a few months now.

If Comcast has all this information, why are they holding onto our money? As far as we are concerned, they are outright thieves. We have heard and seen more stories of people getting ripped off by them, but unfortunately, Comcast has the monopoly in the area.

We pity people who are just getting by, or elderly people who cannot stand up for themselves, that are getting ripped off by this unscrupulous company! They are probably making billions, but yet choose to outright steal money from regular people who used their services and paid their bills in good faith.

It is appalling to us that a company can continue to do business in this way, and the FCC has not done anything to stop their thievery!

Comcast Business sent in a duplicate request to port my phone number from Metro PCS to Comcast Business. Because there was a duplicate request, Metro was unable to process the port request. Comcast Business told me they would cancel and resubmit the request so that it would go through. Metro PCS was kind enough to extend my service for 72 hours so that Comcast could do this. Comcast did not take care of this and Metro cancelled the account. Now Comcast is telling me they can't cancel and resubmit the port request because Metro cancelled the account, which is Comcast's fault for not resubmitting the request in the manner they were supposed to. Comcast is now telling me that I have to pay Metro to reactivate the request so that they can resubmit the port request that they did incorrectly in the first place. This is a business phone that people on an assisted living program use to contact their nurses and other health care aides and we've been without service for several days because of Comcast's mistake.

We have an LG TV and use the Xfinity Beta ap for our TV service.=C2=A0 We

recently decided we wanted an X1 box for this TV.=C2=A0 We also wanted the X=1 Box to be wireless since do not want a cable connection for this TV.

I contacted "Eddy" in your customer service two weeks ago and asked him to

send us a wireless X1 box.=C2=A0 Unfortunately, the UPS box contained a cable X1 box.=C2=A0

The next day, I contacted an "Ambassador" Xfinity representative who assured me the problem was in the warehouse.=C2=A0 WiFi X-1 boxes were not available in the warehouse but are available in the Xfinity store. I told the rep we are elderly and do not want to spend time in the store because of the Covid virus.=C2=A0 I then asked the rep if the WiFi X1 box could be transferred from the store to the warehouse.=C2=A0 He replied no. Then the rep told me the WiFi X-1 box is incompatible with the Netgear modem I purchased.=C2=A0 I then asked the rep why does a Wifi X-1 box work for a TV in the living room but not for LG T.V.? The rep said he "had to consult with his team" and finally said Comcast no longer makes the WiFi X-1 boxes in the living room. He said the only solution is for me to rent the Comcast Gateway modem and not use the modem I purchased.

My wife and 1 heard both conversations and we reached the following conclusions:

1. The customer service reps are not trained to be honest with the customer

and to use logic in their conversations.

2. The customer service reps are solely interested in increasing the =

price the customer pays for Xfinity TV services.

3. We will terminate our Xfinity TV service when our contract ends.

We welcome your response to this complaint.

My recent Internet Acess billing was rasied to $56 ($7 increase). The billing states it is paying for 50Meg service. Prior to the fee rasie it was suppose to be only 25Meg. I have yet to see this so called 56Meg and when ti was suppose to be 25Meg that was rarely possible? I have witness as to this same problem that I'm experineced with so don't try to isolate it to just me. Either live up to your claim or lower the bill. I will now be writting my state represntative as well as an interested Chicago TV station as to how you are swindelling the public!

Good morning. Can you please tell me where I can find the All Caucasian channel? I have the All Black, All Gay and All Hispanic, but nothing for my culture. I am disgusted with the Left leaning misinformation that is broadcast by Comcast. Where is Newsy? that would be of interest to the Right leaning customers that pay for your service. I pay $140.00 per month and would like consideration as a customer. Comcast needs to change.

My internet price increased from $140 to $190 / month, without any explanation. It's on autopay, so i saw it at the next statement.

Called, was told I am out of contract, that's why the deal I was on ended (shouldn't that be an easy call-list the month before ?)

Got options, alternative options, choose third party.

Called to terminate service. Was told I am still in contract and need to pay $35 termination fee. WHAT ?

So tired of comcast games. Told Rodney I want to terminate my plan, he thinks I might still change my mind (who cancels service without new service in place ?) and tries to offer me other plans (your plan is really slow, we don't even have that anymore. Thanks for offering the other service to me). He didn't tell me about the termination fee - he tried to sell me a cellphone plan.

What is wrong with you comcast ?! Why do you treat your customers so poorly ?

I told him several times that all I want is to terminate the service. No upsales, no information collection (what type of business is this, why do you cancel, who is your new provider). But that is asking too much.

Just make a button to cancel. Nothing of that interaction required a human.

Thorsten Bosch

Internet only service was terminated on July 6, 2021. Router was owned by me, the customer and not rented. A Roku box that I did not request was sent to me by customer service "at no charge to me whatsoever." The house where the service was located was sold and the router and Roku box was left with the new owner. The Roku box was re-assigned to the new owner after a three hour ordeal with Xfinity Technical department. After several phone call attempts to receive my $27.09 due from a credit statement dated Aug. 7, 2021, I tried an online chat on Sept. 18, 2021 at 7:03 p.m.. At the end of the chat with a representative named Mamta I was told the matter was completely resolved and will receive the credit due in six to ten days. Today is February 22, 2022 and no credit has been refunded. Rather bills for $92.91 have been sent to my new address in Kentucky and e-mails and phone calls to return equipment. Obviously their corporate bureaucracy does not permit the left hand to know what the right hand has accomplished and different departments do not communicate with each other.

So, I recently relocated due to having some renovations to my house. I called and spoke with an agent to inquire about self instillation at my new house since I had equipment. The agent checked my new area and assured me that I would be able to do so. After trying several times unsuccessfully, I had to set up an appointment where a technician had to come out. As we all know, that’s a $100 fee. When he came out, he mentioned that the line was disconnected/removed. Interesting ? That meant that I had to pay the $100 fee. I feel like it’s a scam. The line is disconnected, so one has to have a technician come out and one has to pay a $100 fee. I called to express my concerns and was basically told it is what it is.

Comcast and Xfinity Assistant will not acknowledge and provide credit for multiple outages over time. Our service has had several outages over the past months. Comcast only considers a single long one time event.

They do not follow Michigan code R. 4602335

Service interruptions occur during peak business and working hours. They do not service transmission and distribution equipment to provide the least inconvenience to customers.

Comcast needs to consider service credits for excessive short interruptions to customers. Four or Five monthly interruptions are more inconvenient than a one time event that rarely occurs!

After a cable outage, customers network equipment often needs to be reset. The wide area outages put security at risk! Dishonest people simply watch for a cable outage as they know security systems are not communicating.

HVAC remote management systems fail to communicate.

Comcast needs to consider and be responsible for impacting customers with frequent outages. The automated support systems need to be updated to consider this problem.