Comcast / Xfinity review: Customer service technical support

Call back 5 to 6 times to ask about email talked with an agent twice and got nothing. He told me my current email is now Xfinity Email and I can use that email. He told me set up a new account with that email address and Xfinity would create a new account for my email. I tried and it told me that it was a Spectum account which it was. No were did not use Xfinity servers or comcast. Then the next day the agent called and said send a text to 61591 and respond 10 and he would send a link with email information. 61591 is there survey text. He just wanted a 10 on a survey, sent no link what a scam. I never expected any company to lie and mislead customers like that. Also after telling me they didn’t have email he said you don’t have unlimited Internet. I would have to pay like $20 more to get that and would I like to sign up for it. I did, but I’m so irritated that all I wanted is another sale and wasn’t really ever going to help me.