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Comcast / Xfinity Complaints 985

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5:03 pm EST
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Unbelievable criminal activity at comcast! 24/7 foul play with my account almost all day every day! They create frauds and foul play my home security nonstop. Their corporate office is worthless. They should change their name to criminals incorporated because they are! If I listed the foul play they create in my home security no one can believe!! They...

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5:24 pm EST

Comcast / Xfinity Continue increases in your cable bill each month

For almost 9 years now, we have had service with comcast, who really goes by xfinity now to secretly disguise their name. My cable bill jumps each month by fees and more fees that they are supposed to collect by the government. I have called them numerous times on the channels they charge for, and the cable packages. Each time they supposedly find me a deal that I have sign up for, for 2 years and then I am billed, however the cost keeps going up. I am so at my wits end with this company and they get away with this, ripping off consumers who have done business with them for years, with no breaks. Oh, new customers can sign on for 80.00 a month but those faithful to the company, get nothing. This really is a travesty. Great customers get no breaks at all. When will companies start rewarding their long standing clientele for paying bills on time and being loyal customers.

Desired outcome: Lower my bill

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6:53 pm EST
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Comcast / Xfinity New phone order

On Feb 9 we ordered two (2) Galaxy S21 phones. (order # 344053180) One gray, one violet. The gray one arrived a week later, as of Feb 24, the violet one has not arrived.

On Feb 24 I called Xfinity to track the second phone. Was told it was on backorder. I asked if the color was an issue... answer: NO. I asked if we could cancel that order and replace it with a similar phone... Answer : NO.

After two (2) HOURS on the phone with Xfinity and an escalation to a supervisor it turns out that they are going to place a separate order [protected]) for a white Galaxy S21 to be shipped immediately. So we will eventually receive 3 phones, and we are told to ship the original Violet colored phone back when it arrives.

TWO HOURS on the phone to change the color is not acceptable customer service folks... and it's very complicated... a separate order was required, the third phone (the original) will have to be returned... Whoever designed you order system needs to be fired. Amazon runs rings around you guys with ordering flexibility, Xfinity has made back order items VERY confusing... just change the color on the same order guys, this is not rocket science!

William Closs, Susan Mitus [protected]

Desired outcome: an Xfinity Manager needs to call and apologize, the Xfinity ordering system needs to go take a lesson from businesses that make back order items much easier to deal with

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11:22 am EST

Comcast / Xfinity Internet

They called me asking if I wanted to upgrade my speed at same price. It's now been almost 3 weeks, new price, new speed but NO INTERNET. 1st Tech said snow on the line, no internet. 2nd tech came without my knowing and supposedly did a line check NO INTERNET. My business has suffered tremendously. They obviously don't add notes to the customer's account because everyone asks as if my problem is new. Oh let me also add, I'm on my 3rd modem in a 30 day period.

Desired outcome: Internet and credits

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7:42 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Comcast / Xfinity Cable tv

Multiple dates of outages with various duration. Account #[protected]. 2 of 3 receivers with digital signals that have failed. I do all the troubleshooting per Comcast. When I contact Comcast they force me to repeat process just to get a service appointment. I have repeatedly tell them they need to start troubleshooting on there end as it is not at my end. This outage for 12 hrs+ comes just hours after I had a callback for the last outage where I gave them a score of zero out of ten. I explained their problems are exactly why I have DSL for my internet as my daughter has online college courses. I want my FUN-KIN MTV. I expect extreme credit for this ongoing disruption in my overpriced service.

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Update by Danbruckart
Feb 21, 2021 9:14 am EST

Shazam. As predicted, @ 907am my cable is back again. This is getting very old. I wish there were smarter heads at Comcast as I am tired of being TRUMPED.

Update by Danbruckart
Feb 21, 2021 7:47 am EST

Comcast needs to check their end before they insist on an onsite service appointment. Maybe that is what they do as the last several outages have been resolved before the actual appointment.

Resolved

Shazam. As predicted, @ 907am my cable is back again. This is getting very old. I wish there were smarter heads at Comcast as I am tired of being TRUMPED.

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2:42 pm EST

Comcast / Xfinity Internet service

I am a residential portfolio manager where I manager investors rental properties. I manage a property for an owner at [protected]. The tenant experienced some problems with her internet and called Xfinity. The tech came out and said, you need to call an electrician because there is a problem with the box. We did, found out it was Xfinity's issue. Because we hired an electrician it cost us $396, and we want Xfinity to pay for charges because we hired the electrician as the tech told the tenant to do.

Account Number [protected]
April Pierson (our tenant, your customer)

Desired outcome: We want to be paid back for Xfinity Technician incapabilities and wrongful determination

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11:41 am EST

Comcast / Xfinity Damaged our home and ran away

Rating: -10. A technician moved a bookcase when we were not looking and gouged the new engineered hardwood floor. He left in a hurry before we got back in the room and saw what he did. I immediately called and got his supervisor to come over and he promised to have it fixed. Later I was notified by Comcast that they decided it was not their fault and were not going to do anything about it. I complained to the BBB, the FCC and my state attorney general. Comcast told the BBB and the FCC that their own "investigation" concluded they were not at fault. Small claims court is backed up because of the virus, and I have to pay fees to file a case, plus take loads of time I don't have. I don't know what to do except tell everybody I can what these horrible people did to us.

Desired outcome: Comcast to restore the damaged floor. They might also consider asking the Almighty to have mercy on their evil souls.

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6:57 pm EST
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Comcast / Xfinity Started billing me before the tech installed WIFI service

end of Dec 2020 to get WIFI service installed @new place-my TVs require WIFI to work; rep said nothing about new apt no Comcast hookup-she had new address-I kept trying to get it to wrk but never wrked so called & was told no serv @ new address so schedule appt for hookup my line up to street. Xfinity billed reg rate for entire month of Jan but serv didnt start til Jan 21st.

Desired outcome: Refund my monet since no service to bill for.

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6:55 am EST
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Comcast / Xfinity My xfinity costs

One year ago my monthly cost was $185. 6 months ago it increases to $214. Yesterday 2/28/2021 my cost increased to $255. What the hell is up with comcast? How are senior citizens on social security supposed to pay for these outrageous prices and the worst is your monopoly, being no other carriers in the Bethel, Pa area.

Desired outcome: Lowered costs one way or another!

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10:36 pm EST

Comcast / Xfinity Internet service

My account number is [protected]. I have been trying to resolve a problem with my internet service for almost 6 months. I pay for 200 MBPS. Back in August of 2020 my security system which includes wireless cameras started to fail. I have an 86 year old mother who's health is failing and I need to be in touch with her doctors over video call to keep her medication up to date. I have been on the phone dozens of time since last August. First issue is you cannot reach a real person until you go through the whole automated reboot of the entire system. Some times that meant stepping through the whole program 2 or 3 time a week. I have been sent a total of 3 new modems/ wifi routers. They have tried all kinds of remedies but still I have major drop outs of service. I have 2 speed check apps which sometimes show that I have 120 MBPS, other times I cannot get above 10 MBPS downloads. I never get above 120 MBPS. If I could get a steady 120 MBPS, I would not complain even while paying for 200 MBPS. Forget about upload speeds. It never tops 15 MBPS. I finally convinced the customer service person on the call that the only thing that we have not tried is a service call. She said that Covid 19 prevented that but my argument is that this is as a necessity just as my electric service is. As I write this, we are scheduled for a service call 12 hours from now. However, I feel I have been ripped of the las 6 months and I should be credited for the lack of service. The attached screen shot was taken at 10:30 PM.

Desired outcome: Credit my account for not providing what I paid for and for the lousy service. Covid 19 should not be an excuse for not providing service I paid for.

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6:02 pm EST

Comcast / Xfinity Increasing my bill frequently

My recent bill $173.95 is increased by $26.17 an %18 increased. My last February 2020 my Premium was $127.01 compare to current premium I am paying $46.94 more every month an increase of 37%.
I called xfinity and talked to representative and I complained about this uncontrol charges. He said he wanted to help me. He came back said he will lower the bill about $5.00. He told me that they can't give me any other discount. I explained that my plan is the lowest plan and it is not just they increase my bill frequently. I am paying %37 more compare to last February.
He said he was going to send me an email showing the $5.00 discount, when received it I have to send it back to him and I did that.
Later at night I looked at the print of the email I fount they put me in two years contract with $230.00 for early disconnect.
I called Xfinity told them this is purely deceptive, I complained about increasing my bill, you acutely increased my bill by adding the contract that I don't want and $230.00 for early disconnect. I asked them that I don't want two $230.00 early disconnection. The representative said she could not put me back on the plane I was yesterday because that plan is no longer available.
I called and complain about increased bill they added to my bill and force me to accept two year plan with $230.00 for cancellation.
Please tell me what I can do? This is purely unjust and will not be acceptable.
Would you help me. I don't want be in two year contract and pay 37% more than what I was paying for this minimum service plan I have.
I thank you in advance.

Desired outcome: I don't want two years plan they imposed me. I don't want 18% increased again.

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1:47 am EST

Comcast / Xfinity Van taking up parking space.

There is a xfinity van that has been taking up parking space across the street from me. It is an eye sore. It has been there for about 5 months. From what I understand the man that worked there had quit and comcast never picked up the van. After work, I have to hope and pray I have a parking space when I come home. Please get your van.

Desired outcome: REMOVAL OF THE VAN FROM ACROSS THE STREET IN FRONT OF AN EMPTY LOT.

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4:32 pm EST
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Comcast / Xfinity Endless service interruptions

At least once a day I have to reboot my modem because my Xfinity service just decides to quit, sometime more than once a day. We pay handsomely for our Internet service and I find it very disappointing that it doesn't work any better than it does. I have the latest modem that Xfinity recommends so I don't think the problem is on my end. I am really tired of getting such poor service considering how much I have to pay. I guess the next step will be register complaints with the Federal Communication Commission and/or the Federal Trade Commission.

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1:59 pm EST
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Comcast / Xfinity Unauthorized / involuntary disconnection

On Friday January 15, 2021 I received correspondence from a customer representative at Xfinity via email and telephone concerning me moving from the address on my account. I responded by telling her that since a sister was still at the address and I was still in transition I wanted to leave the account active. She reassured me that the service would not be disconnected via email. On January 25, 2021 I received a message from my sister that the internet was not on. I immediately checked my account via the mobile phone app only to receive a message that I no longer had an account.

I sent another email to Harmony Modglin, the customer service representative and she responded via email and a telephone call, by telling me that my account was not supposed to be disconnected. I returned the equipment to Xfinity the next day and sent an email inquiring about being reimbursed, since I had just paid my monthly subscription of January 14, 2021. Xfinity then sent me a letter in the mail demanding $94. 90 for breaching my contract since I had taken out a yearly contract.

Here is my issue: I never authorized Xfinity to disconnect the account and I have proof in the emails, therefore since they went ahead and disconnected the account without my knowledge or consent I feel that I do not owe them any money. I have also emailed Ms. Modglin concerning this on February 3 and February 4, 2021 without receiving any response at the time of this complaint.

Desired outcome: For Xfinity to reverse the charge of $94.90 and close the account

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Update by Legacy Builder
Feb 04, 2021 2:04 pm EST

Thank you as I await your response and I pray that this is resolved swiftly. I live my life in family and business by this motto: Do Justice! Love Kindly! Walk Humbly! Big companies like Comcast/Xfinity must understand and remember that giants do fall and they must do better at providing good customer service. They have great products but fairness and justice is what I also look for when spending my hard earned money. Just be fair in your dealings!

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4:24 pm EST

Comcast / Xfinity Early termination fee

I had a Comcast business account for over 6 years. I work out of my home. I am getting ready to retire and wanted to change my account from a business account to a residential account. I called and was told no problem and they would waive the early termination fee (3200.00). So I switched. Two months latter I got a bill and paid 2500.00 online. Then realized it was for the termination fee. So I called, I was told 6 times over a 4-month period I would get a refund. My last conversation January 12, 2021 I was told they can't give me a refund because it wasn't approved.
Their policy states if you have a business account for over 6 months there will be no charge to change to a residential account. My new account is for the exact same amount of time 2 years. I wanted to cancel my new account but will be faced with another early termination fee. Please help

Desired outcome: Get a refund or credit for thier service

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5:50 pm EST
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Comcast / Xfinity Company utility van

Driving behind a Comcast utility van 1/12/21 at 5:35 pm on Grossebeck. Van number 45154. The van is beat up looking and paint is scraped off the back. The biggest thing is, it absolutely stinks. It is not maintained properly, someone cut off the catalytic converter. As a pregnant woman, it made me sick to my stomach. For how much I get charged for your services, you should at least take care of your vehicles.

Desired outcome: Get rid of the van or fix it right

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1:58 pm EST

Comcast / Xfinity Comcast in it's entirety

Have had cable/internet with Comcast for years. Have had problems but got them usually resolved with a call. This time it's awful. Over a year ago I got a call from someone saying I had an overdue mobile account. I told them then I have never had mobile service with Comcast, they said it would be taken care of. Last month I called Comcast to pay my cable/internet bill and was sent straight to a collection agency who told me I owed Comcast $3, 469.94 for the mobile service I never had. Had to go online to "chat" with something called Bryan who finally gave me the number to the fraud people. Talked to a guy named Anjali who said he referred it for investigation and gave me a number and I would be receiving a phone call from the fraud people. Never heard from them. Today I called to pay my bill and the same thing happened. Talked to fraud again and again they said I would be getting a phone call, still waiting. I have no faith Comcast is actually trying to fix this, I believe they have a problem with theft by their employees of customers information.

Desired outcome: Fix this!

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7:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
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I moved from Franklin TN to Knoxville TN on 31st August 2020 and provided every detailed information to Comcast. I was working from home, so I needed internet badly at home. Comcast didn't move my services for three months and I had to switch to other service provider. They didn't picked up the call, the local office failed to assist me to move the...

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4:51 pm EST

Comcast / Xfinity A technician

My name is John Webster. I live in Houston, TX and have been a customer with Comcast on and off because of the terrible customers service issues that I have experienced at your locations, and now from one of your technicians. On Monday 12/28/20, I returned from a trip that I took and contacted your customers service to report an outage in my bedroom. I explained everything to the customers service rep and they ran several test. After realizing that the problem couldn't be resolved over the phone, they made an appointment for a technician to come to my residence. The tech. arrived on 12/30/20 and contacted me by phone. He was very ghetto and had a terrible attitude right from the beginning. I expressed to him that someone had dropped the ball if he showed up without even knowing what the problem was because I was on the phone with the team approximately one hour trying to resolve the issue. He told me to calm down and he also told me that was besides the point. Now, I don't know who Comcast is hiring, but I do attribute the erosion associated with a constant downfall of of customers service. I fault the government for the monopoly that they allowed. I have been in government service for twenty years and I deal with customer service related issues daily, and I mentioned three things to your service representative about your technician without even meeting him face to face. The technician in question is identified as tech# 2987, reference number 124495. This individual does not need to be in direct contact with people at all. His cocky attitude, ghetto mentality, and lack of attentiveness towards me and God know who else, will eventually cost you. Your entire customers service department is due for an overhaul. Trust me, I know what I'm talking about.

Desired outcome: The desired outcome depends upon your professional ability to identify with existing problems within your organization. Personally, I'd get rid of him in order to raise the level of customers service offered. (Business decision only)

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ThoseLiars
US
Feb 19, 2021 11:59 am EST

I know what you mean, brother. This company lacks integrity from top to bottom. They are in serious need of competition.

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12:33 am EST

Comcast / Xfinity Turn off

I thought your internet wouldn't be turn off, durning the COVID virus. Ours was and still is

Desired outcome: Rule of law. Equally among all

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

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Overview of Comcast / Xfinity complaint handling

Comcast / Xfinity reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Peacock subscription was posted on Sep 2, 2024. The latest complaint Getting help communicating problem with comcast xfinity was resolved on Jul 25, 2023. Comcast / Xfinity has an average consumer rating of 2 stars from 989 reviews. Comcast / Xfinity has resolved 229 complaints.
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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    +1 (877) 231-8749
    +1 (877) 231-8749
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    +1 (800) 741-4141
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    +1 (877) 761-7401
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    +1 (877) 229-5999
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    +1 (866) 950-3789
    +1 (866) 950-3789
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category

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