Comcast / Xfinity review: Can no longer reach customer service by phone or live chat

Today I called the live customer service number - the automated system doesnt recognize when you say "need live person" just keeps repeating the same can virtual assistant help. I already tried live chat with virtual assistant & couldnt solve problem - so texted "live chat person" and doesnt recognize there that you need connection with real person. So how are you supposed to reach a person when whether you call live person number or text live chat with person & neither recognizes escalation to actual live customer care? Most horrible service Ive had being able to reach customer service