Comcast / Xfinity’s earns a 1.9-star rating from 989 reviews, showing that the majority of subscribers are dissatisfied with service.
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Complaint
We have been a customer over 10 yrs always pay our bill well we are on hard times right not so we wanted to just keep our internet and data and let tv and the phone go we have been given the run around lied to transferred back and forth and told to keep the wifi as it is with the data also would be 122 dollars our total bill for everything is 220 dollars I cannot believe how we were treated lied to and basically screwed around I hope your company is happy because thei isnt how customers should be treated we are in hard times and you guys feel the need to gouge us like this well we will go somewhere else thats fine we are happy that we cannot affors the bill anymore but we were trying to keep our wifi. Im telling anyone who is thinking about xfinity beware they could care less once your signed on with them and when you need to talk with anyone they keep pushing automated on you or agents in india you cannot understand and lie to you. Thanks alot xfinity 10 yrs means nothing
Desired outcome: we just wanted to keep our wifi and data like it is 2 other companies are offering half of what you want to charge us xfinity told us 122 dollars other companies told us 60 dollars
i was talking with agent eric about changing service they offered us less money for what we wanted he said that he was going to charge checking account i asked him 4 times used credit card he didnt it has caused a mess for us now and my husband got very upset and was angry the man lied to us yeasterday and today hid did this and on top of that h we just paid 228 dollars on the 11th i think and he charged us again 228 dollars today i know maybe my husband was wrong for yelling but i do understand why he did this is rotten what they have done my husband is sick with cancer and it sent him over the top
Rescind the charges from the collection agency
I am POA for my Mother Emma Broadwater. We moved her back in house around February 2021 to care for her. I paid an outstanding bill left by relatives under her name and set up what I thought was her service. My mother was with me at the time of the call. The bill came in her name, but said Hello DeSheryl, which is me. When I decided to switch her service to Verizon, with the exception of her security because she was on contact/plan. When they disconnected the service, they reported the balance under my name, DeSheryl Broadwater. I have attempted to resolve the issue; going to the store and by phone. I have been advised to report as fraud. Paying the bill is not an issue, I just need them to remove from account from my name, put in my Mom's name, Emma Broadwater a should be and the balance will be paid to reconnect her security system.
Desired outcome: Rescind the charges from the collection agency so the bill can be paid. Reconnect security system once paid and put service under Emma Broadwater as it should have been.
Contract violation
In November, I agreed to a 2-year Comcast Triple-play contract costing $215.45/month. Last week, I received a revised bill, for $231.10. Two staffers at the local Xfinity store told me the increase was because Comcast's charges had gone up. I ask you, why is that on me? What gives Comcast the right to breach its own contract?
Conversely, were I to breach my contract with early termination, I would owe a penalty payment to Comcast of > $200. Why, I wonder, does the contract bind one party but not the other?
(Note: Verizon is offering to pay the termination penalty should I decide to switch to their service.)
I've been loyal to Comcast for 40 years, but loyalty has its limits.
Desired outcome: Restore my $215.45/month payment and send a corrected bill ASAP.
Unlawful service interruptions
On December 12, 2022 I contacted xfinity mobile about inadequate customer service support. I continued to experience unprofessionalism. A request was made to report the customer service representative and my service was unlawfully suspended.
January 8, 2023, I contacted xfinity mobile concerning a credit and again experienced a multitude of customer service challenges. The call kept ending then I would have to call back. This was beyond unacceptable service for a business. When I reported the challenges my cell phone service was unlawfully cut. I went several days without service. The was the second devastating and traumatic experience. I am disabled with multiple medical changes additionally I live alone. There were three credits that were absolutely warranted in the duration of three months. $50.00 credit, $35 credit, and a $15 credit for incidents regarding my account. On 1/13/2023, I contacted xfinity mobile about an inaccurate email received by Roberto from comcast. As I waited two hours to receive customer, I became victim of yet another horrendous incident. All while trying to get help. Not only did I not receive assistance, after multiple awful interactions with low service and under qualified representatives. My phone service was unlawfully interrupted for the third time. Phone service is essential. This repeated and targeted violations are dehumanizing and against consumer rights. I have had many medical emergencies and I am still recovering from a medical procedure. These actions hare highly questionable and unethical.
Please investigate these unlawful and heinous actions. Launch a criminal investigation immediately.
Thank you!
[protected]@aim.com
[protected]
1/9/2023
I have been trying to get assistance for the past week. I have no service to call. I have serious medical conditions. The past three days I have utilized xfinity chat which turns out to be far worse than the poor customer service.
Please assist!
https://www.xfinity.com/xfinityassistant
I have learned that success is to be measured not so much by the position that one has reached in life as by the obstacles which he has had to overcome while trying to succeed.
Booker T. Washington
Desired outcome: These are unlawful violations, and abuse of authority and discrimination. Formal investigation of these incidents and agencies will take the necessary actions to address these incidents. No one should ever become victimized.
Internet / cable
Xfinity / Comcast has had a wire down on our street since January 4th, 2023. Today is January 13th, 2023. Hundreds of calls and chats to Xfinity/Comcast. They immediately see we have an outage and will not let us talk to a human being. They have restored service to the rest of my neighborhood, but not the last part of our street. This is our only source of communication with emergency services. There is no cell service and since the CZU wildfire in 2020 there are no telephone lines. I thought cable with internet service was deemed a utility several years ago and the company has a requirement to act with due diligence to restore service like PG&E. PG&E restore service the next day, Jan 5th. Xfinity / Comcast will not give a day or time when service will be restored, and will not let us speak with a human being.
Desired outcome: Restoration of service and the ability to speak with a human being located within the United States.
Their Criminal CEO, Brian Roberts seems okay all these years with his piss poor business model. Disgraceful human being running this garbage pit of a company. He is equivalent to Bernie Madoff, and that is not exaggerating. Robbing people for decades now with defective products and cust reps who can barely speak English. Americans can't make out wtf they say on a tel call with their disgusting runaround of a menu when calling. Horrendous. Based in Philadelphia which ranks in the top cities for violence.
Phone and internet hacked and home security not working as it should be.
Hello,
I have called 1-800-comcast about 15 times in the last 2 months, though there's very little record of calls or my several visits to stores. Our account information is incorrect and our services aren't working correctly. There's been about 5 tech appointments to set up home security system properly, and reps on phone, in store, and techs were unable to verify some tech numbers in system and no records of some visits to home. Info of why they were there showing up wrong in account. Every visit has been to trouble shoot system so it works properly rather than what was listed such as adding a sensor, adding a new camera we never received or ordered, etc. Techs installed system and we never received boxes, serial numbers, or anything to verify what was installed. (and wasn't reflected in account properly, and info re: how system should work online contradicts what some techs have told me) Account said we owned our own touchscreen and tech said system said we bought it out right for 600 and some dollars but we did not. Bank verified. Wires being cut and rewired behind my townhouse, leaving Xfinity box empty. 2 break ins through attic and no follow up from anyone taking report despite me having thousands of dollars of jewelry stolen and tech being present on 1/4/23 when security breach 1st noticed and tech told me to call the police. We had another attic alarm yesterday (1/11/23) and police were not alerted as I was told they would be if alarm wasn't deactivated within 30 seconds. All of the records in activity log keep disappearing after incidents but I have photos of logs and incidents disappearing. Supervisor Homer came out with last tech for appointment and said my problems were over his head and II need to talk to Keith Rogers. Investigator Keith Rogers has talked to me but has not helped with anything that I'm aware of. I have sent him 5 detailed emails and he said he could help but hasn't. I followed up with him yesterday and asked if I could give him a flash drive of evidence and he declined asking for more emails even though I'm hacked and the last emails I sent him were compromised, so I screenshot the emails to him and Homer. I will send more info once I feel that someone is actually helping me. I have had my identity stolen and I've been hacked since August, and there's fraud on our account they seem to be deleting now. There was 2 additional lines added at one point with names of people we don't know. I could go on and on about the problems and security concerns. I can not access any of the apps because Xfinity can not or will not verify my phone number that was supposedly transferred over from Verizon in November. I also attempted to buy cell from Xfinity but it got hacked so bad I returned it there shortly after. (those records were missing from account too last I checked) My husband (Wilberforce Agyekum)'s phone stopped working a couple days ago, so he got a new one and records show they fixed his phone and linked/paired with old one... I'm hoping someone can help us. My husband's number is [protected]. We should be the only 2 people, 2 phones, and 2 numbers on account. At this point, I'm most wanting to access the home security app and other Xfinity apps since my home has been broken into twice in the last 8 days. And I need my phone number verified so I can access services I'm paying for. I would also like to make sure our security system is actually secure and legitimate, and now we actually do need an extra sensor and camera for the upstairs due to the 2 break ins recently. We decided this yesterday after talking to the police, so the previous info saying we asked for those or had them installed is not true if it says that still. I have filed a complaint with the FCC as well.
Desired outcome: Phone # [protected] "verified" to access apps and services paid for. New security system we can install ourselves due to accounting discrepancies & security concerns ideally.
Phone number on bill does not allow you to ever talk with an "alive" person
Today is January 11, 2023 I called at 11:AM PST. Very difficult to even find the phone number on your bill, my bill was on auto pay. Apparently there was a problem with it and we were not notified. The second month bill reflected that the bill had not been paid, but gave no reason why. Today, my service is gone and all I can talk to is some damn robot! I have paid this bill for years and I feel that I deserved a phone call concerning the problem or at least a letter or email saying the auto pay credit card had expired!
Believe me, for all the money I have paid for this monthly service, your customer service stinks! I'll be looking for a new internet provider in our area.
Janet Kilpatrick Patrick
Desired outcome: I still owe one months bill which your AUTO SERVICE was unable to understand that I wanted to pay so does this mean you'll be cutting off my service once again???
Xfinity mobile
I'm a Disabled Veteran trying to switch to Xfinity Mobile since 1/6/2023 and all I've been getting is the run around and brush offs from Xfinity agents and chat representative. One excuse after another and no resolutions. This is unacceptable for a company of your work ethics. Please look into this for me ASAP. Thank You
Troy Rutledge
122 Darby dr., Savannah Georgia 31405
[protected]
Desired outcome: To get my phone/mobile account resolved and some kind of satisfaction
Essentials n xfinity n mobil
They reps nov 15th said they'd give bob slanina free essentials included flex box free local channels access it does not free Mobil, n free landline free modem . 30 plus reps thru 8 international call centers said free never mentioned 2 year contract phones do not come with battery charger or had 2 year contract so deal was no deal sent new flex box essentials 36.74 month advertised price went to 39.44 then just kept changing their hidden charges ran bobs card not only without his permission but without his knowledge 11/22 for $45 hidden tax fee never agreed to on a Mobil n put him on contract no one mentioned till Nov 29th n he received Mobil Google 6a.11/26 n called nov 28th rep amire got a belligerent totally dishonest scam artist rep amire who not only did not cancell first phone he put in order for a second against bobs explicite orders no you cannot run my card for a battery charger no I do not want a Samsung I only want free stuff I was promised I am cancelling first phone, he ran card 45 more taxes n 38.44 battery charger, even though bob said more then 5xs no not if its not free n amire signed bob up to 2nd 2 year contract without his knowledge.. bob kept cancelling but they sent second phone anyway bob had to refuse at door they changed dates these criminal acting reps added n padded bobs bill n gave bob 30 heart attacks
Desired outcome: Give him free everything deal of rep Luz Dec 18 forever free flex box free landline free modem free high speed 100 free xon-demand to get local no bogus fees n give2 million credits for suffering by 300 crimes done to,him.
Restore luzs deal at comcastbcombine all cases anyone against bob slanina is commiting a new crime and use fcc 6061345 attorney general's ,Pierce county courts , justice department, police adult protective services ,cpfb, dept of financial institutions Amanda herndon, complaints board ,prosecutor of Pierce county, to stop thee exploitation n abuse extortion of bob slanina and restore his reputation and all benefits he was robbed of .
Now since Dec 22 first escalation ticket Xfinity Comcast reps are still stalling fixing and restoring only deal bob slanina accepted , and we documented and eye witnessed it all . Good reps fix it restoring $1,105.74 credits to mobile side 412.52x2, And credits 2xs 45 , 38.44 , 17.83 they stole by illegally running his credit card on file but still have not creditted 38.44 , first x, . Plus credits for bogus bills removed by criminal acting reps trying to sweep their crimes under the rug run around kept on hold for hours forced to say something cause they allow reps to illegally put customers card to autopay and then leave it their n keep running their card against their explicite permissions . To ask for last 4 of card on file to verify account then put that as ok to steal from it . Committing 12 to 56 crimes a day reniging on only deal he accepted by reps commiting crimes repeatedly fraud abuse theft bullying padding and adding perjury stalling bait n switch unethical and murderous criminal actions anytime they want threats changing rewriting deal illegally adding numerous fraudulent charges slander liabel screaming and ramming their frauds n deal down customers throat. Making fraud n misleading statements file tampering changing dates they ran card made deal . They were suppose to be fixing it restoring luzs free goods and services forever but instead have rewritten her deal hiding their crimes unfairly charging bob for goods and services he is to get free forever starting Dec 18 backdated to Nov 15 2022 simply put regular monthly bill is to be 0.00 forever only credits but they are ramming their bogus deal 67 a month bill down his throat 29.95 essentials which is 36.74 credit forever and 30.00 voice phone which is to be 30.00 credits only plus tiny 4.76 bogus fees that was 6.74 credit forever for 2 months they need to backtrace who added bills fees and removed credits on tv side 1288.98 credits 1105.74 mobil +1288.98 tv side=2394.72 credits totaltv Xfinity
n mobil 0.00 bill forever no autopay paper bill saying 0.00 and growing credits free high speed free local essentials side a government program add a lot more extras cause that's less then a dollar a crime folks . Free replacements remotes modems flex boxes free shipping free installations since they charges a bogus fee 2xs for that add mobile credits to tv side as Luz read off her deal never autopay yes take that whole option off no button either side for reps to be tempted to turn on a 6 time and illegally steal from bob. Refund his 38.44 never creditted back
free essentials forever included 46.74 credits forever not 29.95 bill full 30 acp ebb not 39.95 stealing a nickel from 25 million customers. Free voice phone and a lot more like free cable should his need replaced to make up for rep stealing his new gold cable 80 foot long 4/24/18, maybe free hd 70 inch smart tv . Free replacement flex boxes. Maybe he should get million in credits and any new fee charge bill auto matically becomes credits Xfinity must fix address Comcast must contact credit bureaus and add bob excellent credit never ever missing a payment bills back to 2004.and right address 6514 302 street COURT south, ROY, WA. 98580. Bobs voice phone free forever not new criminal bill 30 month to steal credits 253-843-xxxx cannot do texts cannot get code to verify and criminal reps put bobs personal account information giving away his identity on outside of packages of goods bob did not order but they illegally signed him up for and charged him for.and still have b.not creditted back or fixed listen to luzs call she read it off not a rewrite illegally of others not a made up bogus I listened and it says bill for essential n voice phone perjurous crimes of criminal acting reps sandy b who has contacted bob 4 xs after we said never again like star reps Anna downs Maggie mckkinon of hca home and community services who have been lying and cheating bob to so we asked they never call and due to their hatecriming bias be replaced after the damages they caused is fixed bobs suppose to get max hours 420 he's gotten 401 since his illegally getting manipulated off coped 2015 and probing their 600 crimes hatecriming and framindmg terminal patients for crimes they did to him so he was put back on copes 2020 march . But no agency had caregivers till July and they illegally lowballed and worked them m bob is exceptions to rule etr max max everything no spenddown hca rep Tammy kuyjendall sent bob bogus letters saying he owed xamount after he got gov leemtter saying zero n bob was extorted 2,000 plus dollars by Casey Lords of first choice none of which has been creditted back , his exs creditors extorted bob 100k over 16 years for a bill Elizabeth honea made in commission of 24 felonies.so is court ordered to pay a nwjp has been helping her admittedly frame bob and obstruct justice financially exploit bob steal his identity n title to his sole separate property house perjure forge aid n abetting het accessories after the fact to bobs murder when he died of stroke or heart attack. Ex parte no discovery bullying abuse fraud threats making misleading statements late notice no notice, padding n adding bait n switch violation of protection orders stalking inciting it all. Adding spreading a smear campaign hca was to stop by end of 08 but used as ammo to hide their crimes felonies to every rep department agency bobs hoe owners insurance realty taxes neighbors us his friends m nurses a witness evidence , files gossip mill filing false reports manufacturing 180° letters files decisions assessments reviews. Releases. Framing bob us the lawdoers for the crimes they repeatedly did to late show to hearings badjury perjury . Twisting every crime off them n her Elizabeth honea and onto bob.destroying his reputation his life his peace n security getting him attacked pushed triggered into heart attacks over n over kill bob silence the truth. These credits do not even add up to one dollar a credit so why not million credits n restore luzs settlement deal 0.00 bill all goods and services free forever. For pain n suffering n all the heart attacks these people gave bob.
See all everything for case 6061345 robert slanina vs comcast etal hca n sn llc servicing llc bill collector for usbtna as trustee for lb ranch series v trust , 7114 east stetson drive suite 250, , scottsdale, az. 85251, sn n usbtna same phone [protected] so cease n decist to sn should also stop n hold usbtna from any n all contacts with robert for his exs court ordered in divorce sole bill she made in commision of 24 crimes. Director joe jordon n whole northwest justice project have been helping her the carreer criminal to frame and extort n exploit robert slanina the hero lawdoer foremer paramedic , teacher of medics christiam minister of jehovas witness 15 years. Inciting it thepru all gov agencies pro bono attornies, realty taxes his homeowners comcast n bill collectors especially bayview who changed name to community ti hide their crimes who sold to rightpath mr cooper nationstar , who were national mortgage but were shut down in every state during covid by ebpvery attorney general for their crimes who now sats they sold to sn ans usbtna, none who ever tendered 4 legal things they have to in 30 days to collect this debt paid off long ago. Many times many ways. Especially never tendering a copy of 50 to 52 page putchase agreement . But bayview did illegally add bobs name and addresses to this elizabeth honeas court ordered bill thru divorce n take her addresses off n change her bame back to slanina to keep contacting bob and extorting 34,555 dollars for a bill that was paid off and court ordered gers they removed address of her foreclosed home in 08 16308 east b street , unit 59 ,spanaway, wa. 98445 n po box 702 a d like original owners of bill sent 12 to 20 foreclosure notices n violations clearly of cease n decist notices 2500 to 3800 xs same as original owners of bill that was not a mortgage but was loansharking ilegal contract elizabeth forged bobs name to with her friend and notarized n filed, stealing bobs identity n copy of copy of eliminated title, so axtually committed motpre then 24 crimes joe jordon n nwjp have used their power to gang blamestorm onto bob thru mycharts of multicare franciscan care seamar care since 2012 felony medical files tampering at will to every doctor,,, wreaking havoc and causing bob insurmountable losses , out of pocket 813 yearly dshs reviews cause every incited false reports made computers inciate new review, tamper doctors every one to hate bob to mistreat and abuse him rinse and repeat, the lawdoer based on a criminal snear campaign they hca was suppose to stop bh end of 08 not use as ammo n spread to hide their felony crimes example bob should be getting max everything etr exception to rules do to deliberate crimes done to him 420 max hours never cut forever hes goypt 401 n now hcas misled reps are trying to mabpipulare znd cut them , max ebt 286 month he gets minumum 23 a month when they owe him 58k they illeagally withheld by committing crimes, free legal aid to stop all this he gets nothing especially to stopmher bill collectors from extorting him by criminally threatening illegal foreclosure,,, or max help n protections to him. The lawdoer against them the lawbreakers ...
Customer service
I called the Customer Service line today to inquire about a possible change to my account. After an agonizing 15 minutes of digital assistance BS, I was finally connected to a human. I made my inquiry, which he really could not answer and so I got the old "let me put you on hold and check something" routine. The line immediately went dead. He disconnected the call. My inquiry was simple: I feel I pay way too much for the "quality" of service I receive and I was simply calling to ask if I could switch from Xfinity Internet to a newly opened fiber Optic service that has been installed in my community without impacting the TV package I have. He hemmed and hawed and couldn't answer. Typical of Comcast/xFinity service.
Desired outcome: An answer to my question. plain and simple, an answer.
They disconnect your calls over in Taiwan because they don't know the answer. Dysfunctional company operated by a criminal CEO Brian Roberts. Brian? If you read these complaints, realize that you bamboozled millions of people, almost on the same wavelength as Bernard Madoff. Watch his You Tube videos. I'd be ashamed to continue to go into a job still working let alone boost himself up on Y-Tube vids as if he was a success in his life. Apparently he went to the Wharton School for Business. Goes to show that even an Ivy League degree cam produce a [censored]head and a crook. Worst of the worst, and growing even worse by the day, but he pats himself on the back as if he had a great legacy.
Refund of $400 plus dollars
Wife normally handles tried to sign up for a new account while wife was at work. Asked to pay past bill. But never had an account. Comcast does not have a record of bill, but it is on my credit card. Credit company states 90 days to resolve. This was either a Senior Scam or payment for someone else with same name. Requested that comcast review the phone call. To determine who and why this error was made.
Cable tv service
I am not able to get access to channels and On Demand services THAT I AM CURRENTLY PAYING FOR. For the past week (January 1st through 7th, 2023) I get error codes for selecting these services which I have current subscriptions to. I am also having difficulties accessing movie channel apps that are part of the subscription that I am overpaying for.
The so-called tech support representatives based overseas are apparently not well-trained since they are clearly not competent at their jobs. They don't know how to resolve any matters, and lie or make false statements regularly. Even I have learned more than they have about the technical issues. American tech support representatives are competent and courteous and helpful, but almost never seem to be available.
There are multiple dates for these occurrences. It's not a series of incidents, it's an ongoing trend! This actually meets the threshold for breach of agreement. I am considering taking legal action against Comcast/Xfinity.
Desired outcome: resolve the inexcusable technical issues preventing me from accessing channels and services that I am paying for
Defective Products are their trade. Comes from a criminal CEO. A greedy one too aging fast. He looks close to 70. In his retirement he can sit back and say he did a great job over the years. The reality is that he bamboozled everyone, and the few favorable reviews they get are from very naive not so intelligent young people with no street smarts who experienced little yet in their life.
Billing and affordable connectivity program phones. What a joke
Can't get $5 late fee removed and wanting to unlock phone from ACP so I can take it to a different company. Been told it was unlocked 2 times but it's not!
Worst customer service and support of any company ever. Don't speak or understand English, won't connect to supervisor. Haven't been able to get anything done in 23 phone calls and 52 hours of talk.
Desired outcome: Will send money to pay 2 months worth and want out!!!
Affordable connectivity act
I am a new customer with you through the affordable connectivity act for internet, cable & phone. I was told I would receive a physical sim card in the mail on 3 different occasions when calling customer service to report I hadnt received it. Never once from november to jan was I told it could be activated via my phone! I called your customer service 3 times from november to jan & was never told that information! And then you deduct $57.22 from my account for a service never provided or used! And refuse to credit my account back! That is fraudulent actions and not 1 person in your customer service department speaks fluent english that we can effectively communicate with! I felt that your customer service personnel were not knowledgeable, nor do they try to help solve any problems with your customers - they read from a script with no compassion or empathy for the people on the other end of the phone! This entire experience with your company & your customer support staff has left a very bad feeling for me & is making me k=now look for another provider that actually cares about their customers not just their money! This is shamefull
Desired outcome: $57.22 deducted from account credited back to my account IMMEDIATLY! And an explanation from your CORPORATE OFFICE why this happened and how they can resolve this so other people do not get ripped off by your company moving forward!
Business practices
Several years ago my wife and I were getting ready to retire. So I was trying to cut out as much monthly overhead as possible. Xfinity, in general, has very good products but on their website, they say that if you want to they have an approved modem so you don't have to have that monthly rental on their modem. I liked the idea so I spent several hundred dollars and bought one. well after a few days, I started getting errors and sometime would have to reset the whole system, A pain especially considering the monthly bill from them. After two years and several visits from techs, I went back to the Xfinity modem and the problem went away. Now, over the last two years, I had Netgear replace the modem but still had the same problem. I can't help but believe that the Netgear modem is NOT compatible with the Xfinity wireless system. So today I spent two and a half hours on the phone trying to get someone to help, to no avail. Once service leaves the country there will be no service.
Desired outcome: A refund on my account for the price of the modem.
Equipment charges, billing & service issues after hurricane total loss
Comcast/Xfinity is charging me for unreturned equipment post hurricane Ian on my bill due in Dec 2022. My house and everything in it was decimated 9/28/2022 & is rubble. They are charging me $120 for a TV box that’s many years old. I’ve had service with them at same address for 18 years. Several years back I switched to ‘Internet only’ and bought my own modem/router equipment. I called Comcast/Xfinity Customer service about returning their box then & stopping any equipment fees. They were super nice and told us to hold on to it and assured me there would be no charges for it. That held true.
Flash forward to now. I have two issues:
Equipment: It appears Xfinity is now expecting the box back, per their bill. The extra charge caught me by surprise. There is nothing to return, as all is gone. Can they claim as a casualty loss at it’s depreciated value? That, I don’t know. Initially post hurricane, Xfinity C/S was incredible when I called them the 1st week of Oct. They offered to put my account on a 6 month zero-cost hold so that I could restart service when more settled if needed. Very nice & impressive goodwill offer. One less thing to be concerned about at that time. I’m currently staying at a transitional residence and needed Internet here. Once again Xfinity was very helpful. I didn’t seek a promo deal, as I’m in a transitional state, until I get a more permanent residence. Xfinity agreed to let me keep my prior Internet monthly rate, and I agreed to a one-time $100 installation fee for my current service address. Seems fair.
Billing & customer service: Post disaster chaos seems to be abundant. Installation was fine. Our 1st few weeks, we were challenged getting a consistent quality connection / service. That’s been resolved. Then, after my initial monthly payment went through, my credit card got replaced with a new number unexpectedly, due to an address change snafu. I was having all kinds of issues accessing my Xfinity account; Rarely did I have issues in the past with that. I needed to update my new credit card # in the system. Even with a rep’s help all kinds of glitchy stuff & odd errors were happening with access to my own account. Somehow my old card# was still in autopay. I tried to get real help again today, to no avail. My payments are usually right on time, but this payment didn't go through as expected. I discovered today, but it's 12 days late. I have now paid the most recent bill balance in full to avoid potential disconnection. I’m over a barrel. The situation I’m in is far from typical and I need to be mindful of my expenses through this long-term recovery hardship. Xfinity is happy to help add services, take my payment or give me a payment arrangement but getting real help with the root of an issue, is often challenging.
Desired outcome: All considered, I would like for Xfinity to waive & credit the equipment charges on my account. I would also ask that no late charge are applied. I would appreciate consideration for both of these items. Please let me know outcome.
Ultimately, I was able to find help through & by Comcast / Xfinity. After some online search suggestions, I found & went to https://forums.xfinity.com/ and then clicked on their direct messaging link near top right of screen. Steps: -I logged in to my account -clicked 'New message' -typed 'XFinity support' -selected 'XFinity support' from the drop-down list -entered my inquiry message in text area near bottom -clicked enter My situation was reviewed and resolved by a support agent reasonably soon afterward to my satisfaction, for which I'm grateful. It was a challenging situation during a challenging time, and it seems like it should be easier to get assistance. Finding the right 'go to' resource was the main obstacle to finding resolution.
I have been trying to talk with someone in your fraud department to determine if an alert I got from Xfinity is valid
I received an email from Xfinity alerting me that "a secondary user on your Xfinity account recently changed the secret question and answer on their account." This email invited me to call [protected] if I believed this change was made by an unauthorized person. I tried doing that but the menu options did not work. I then did a Web search for your fraud department telephone number and finally found [protected]. After working through the menu I ended up talking with an agent. Because of her accent, I could not understand what she said. I asked to speak to someone else but she repeated the same canned spiel each time I told her I could not understand what she was saying. Finally she just hung up.
This whole process has taken about 45 minutes with no resolution. Please tell me how to talk to someone with no accent who can tell me if we have a security problem with our account.
Desired outcome: Being able to talk with an agent who speaks clear English so we can converse and determine if we have a problem.
My Comcast email was hacked 12/27/2022 by a Nigerian setting up a fake Outlook account. They/he/she emailed everyone in my address book as well as emptying my Sent and Trash folder. I discovered the hack 121/31/2022 when my contacts started calling and texting me WHILE I AM SICK WITH COVID! i spent 2+ hrs. on the keyboard with your agents on 12/31/2022 who could not identify the problem. I called upon a computer literate friend of mine who immediately identified the problem, This afternoon I talked to another Comcast agent (by phone) whose accent was so thick and talked so fast I DO NOT UNDERSTAND WHAT ALL WAS ACCOMPLISHED IN MY CALL.
Please, for the love of God get people who can speak proper English because I do not know what most of the conversation was about!
Wireless phone service
On October 7th, we went to Xfinity online and changed our plan to unlimited data.
We received an email from them within a few minutes which read: ‘Confirming Your Plan Upgrade’ ‘Success! We’ve completed your switch to the latest Xfinity mobile plan. Here’s what’s included:
‘The unlimited option is $60 per month when you have 2 or more lines on your account’….
Since we specifically requested unlimited service, we saw this as a confirmation.
When our first bill came in at $199, we called and we were told that we didn’t have unlimited service, we had only changed our plan, not the service.
We also owe over $250 for this month so far because, since we thought we had unlimited data, we were not keeping track of our data. After calling, being sent to the store, then being sent to another store, then being told to call, then calling again and the. being told to go to a store. We offer to show them the confirmation email, but they are not interested in seeing it.
At one point we were offered a $60 credit.
Personally, I feel as this is deceptive and since Xfinity has given us the ‘runaround’ I think that they know it’s deceptive.
Desired outcome: Refund for anything over the $60 we should have been charged for unlimited data.
Free flex free mobile modem internet, 36.74, month, essentials plan,
On nov 15, 2022 robert slanina, po box roy wa. 98580, we eye witnessed n documented called into xfinity main line because he's had to 8 to 30xs a month since he went from just cable free hbo starz showtime all the channels free apps 29.95 month on july 17th 2015 to adding landline phone, for double play 60 month plus taxes because that was last month you could get modem free, with free battery for when power went out we his nurses could call 911 as robert's a terminally ill code 799.3 patient having 1 to 10 heart attacks a day like. Lethal triggers now 2022 it's 60 to 90, caused by things like this triggering repeatedly. He also has buble boy luekemia v10.6 n ms 340, severe reactive bp 401.6 to 9, severe canal n foraminal stenosis in 4 to 6 spots moderate to severe in 9 to 11 more fast progressive demylenating nerves severe afi n arrythmias he calls a dancing heart but are deal heart attacks n pin [censored] seizures bobs a hero paramedic whose been blown up 2xs had his chest heart right side crushed under 50,000 lbs left side burned wrist elbow to bone, but never received a dshs grant nor lni by tacoma hca dshs unwritten illegally practices of keeping all benefits but ebt n lowballing them from people with birthdays 5th 26th n 27th of month to prove they work for rest, cutting bob off nursing 2xs illegally in retaliations for hiscexposing theirs felonious continued action, growing n making more lethal, triggers. August 2015 comcast first bill came bait n switch n it was not 60 plus ran it was c 203.00, so 8 to 30 calls they promise 75 forever ca u se modem was now charged sept bob gets 208.00 bill so 8 to 30 more calls to fraud everyone nwjp you dshs hca free legal aid attorney general informing bobs being targeted by people we he exposed and they are deliberately smearing this minister of jehovas witnesses 98% reps fix then someone else changes it back, bob still needs his free 65 dollar battery they run his card n take 65 plus add it to another 200 bill, mind raping n wearing him out so we he calls to see if his ex elizabeth honea her sister mari davies davis any davis or her friends mike mcmullins jessica cox john lewendowski, ryan april davis, linda carolynn limkee x head of northwest justice project joe jordon have been calling in telling them he wants these changes higher bills for less channels goods and services, so bob we had to call 8 to 30xs a month to check to get package deal he accepted not bogus deal they bullied him into again n again by giving heart v attacks to k find if his ex or others were cause, and why bill was constantly having overpriced things added without his knowledge or ok like now national mortgage added themselves on illegally to bob homeowners like bayview added bobs name onto lizs court ordered bill n his addresses to extort him for bill citi collected insurance on in full in 2011, and this and emails and new bill against 6 th cease n decist letter to billing department isolating that n prior notices for 33 n 34 time national mortgage by also mr cooper, righpath llc same illegal business practices..
So april 24th bob adds triple plat again promised 94.68 including taxes forever 3 months l a ter bill goes to 222.00. Lady who came to do install for free found reason modem bobs owned landline phone never worked right cause man july 2015 never hooked it up, again modem that but was promised free he was charged 9.99 month then 14.98 month now was not hooked up she then said reason battery he installed 3 months later nevervworked either was its dead so she took it to truck to test it n left withit 65 dollar free battery so comcast refunded bob 300 dollars then bob had 3x 4 way line splitters and 5 2 way she took 2 4way n 3 2 way line splitters bob owned cut his antenna wire 75 to 80 feet n took it, and by december since bob was promised triple play o4,68 month forever but someone every month put him to double plat added n padded hid bills forcing him to call and they gave 50 60 month credits e a ch month all of 2019, then again adding padding continued to this day so going n asking for triple play nov 15th n for them to remove double play he never signed up for n netflix for 45th time since sept 4th n since they n can see who made. Hanges stopp the. Forever once more, and he get x a tony who says you only get channels for 152 a month what's going on bob starts at beginning n tells tony all this n to trace who keeps bumping him off triple play n adding padding his bill tony goes I used to be in tech dept have you heard of essentials no bob says we advertise for seniors new lowbudget package 36.74 a month it's advertised ion their website still free flex box he says free mobil phone bob goes tell me everything any fees is my phone free no but mobil is is modem free I can make it by tweeoing so no connection hidden service charges nope the 62 month cable will be zero the moden voice landline 52 month bogus double play for 10 m channels will go from 52 to 3 so 36,74 will bev39.44 and you love it I have it do you want my old cable box back m let me see no its to old forget about it do we need engineer tech to hook up anything cause I an a quad having nurses 24/7 so, I cannot do it it 4 easy steps plug in 2 wires power in hd cable, nov 15 to nov 28th bill was 34.44 on screen box died thanksgiving due to comcasrt line failure to whole area so rep thought bob was talking about regular cable box and fo r 3 hours kept trying to get flex box working by messing in cable box n modem till sh e put us thru to techs and without checking to see if they had major area outages he played with flex box having us nurses unhook n rebook it back up 55 minutes then said got to be defective new box well mail you new one bob asked for free n he confirmed yes no shipping no fees bob called bank n comcast next day cause they ran his card fred meyers on nov 22, 2022, bob told bank who took funds without his permission they said comcast rewards for $45 the first time bo n called comcast robot said whole area was out so he asked reps if they knew told them whole factscwho what why where when why n how which now takes 35 to 45 minutes if they listen n do not steal e gically interrupt n try to bully each day nov 15 till amire in dominican call center thru 2 call centers u e a mexico phillipines 1 dominican rep. N venezuelan all said its free they did not know of any charges taxes contracts 1 rep n 1 supervisor a d ay now aire in loud bullying voice says you know nothings free battery chargers we never ship with phones that's another reason why we bob called there was no battery charger with free google 6a phone, so reps said ok k we will get you one free amire no its 38.44 let me run y o up card bob no you will not run my card they already ran it for 45 without my approval or knowledge oh that's taxes what's your last 4 on card no do not run my card unless it free oh I m can send you a better phone no I am to using or activating o r accepting any deals till 8 see it in writting not a blank acceptance email you fill in contrary to promises, what's your address it's 6514 3902 street court south it cannot be street court screamed amire angerailly giving bob heart attacks, so do you want that charger no not unless it's free like promised let me see hold ok I can give it to you for 38.44 should I m run your card no n now your giving me heart attacks I do not want phone I was promised was free amire well phones free can I hook you up onlynid its free n you do not run my card for even i1 dime, amire then hangs up next bob has us dial to see if amire placed an order for 2nd samsung phone. Deal 39.44 on screen switches to double play 94 then 62 then 98 then 84 with acp 30 m used not before so servifes essential says double play 60 connection fee 30 voice phone 24 voice phone 14 voice / modem then good reps would fix it n bad one would change it back 38 deps znd supervisors bob has us dial bank to check his card and amires stolen anither 45 and 38.44 nov 28 th but the adding n padding good reps listen say oh yeah a jamilet samaneigis been calling a mike mcmullins a elizabeth honea n mari davies from same cell a pn d several others saying change and add services he doesnt qualify and worse mike just called at noon, dec 22, 2022, tony called bo b back 3xs bevore dec2 apologizing and askung how bob was bob in detail filled everyone in l I ke great teacher of medics he was for army as civil servant highest rank, not accusing anyone attacking pr9blems with christian minister stuff knowledge love not hate we agree with him no one tahat said free should be terminated or fired they can be retrained what is free n what is not amire anna josh jake dec19th who went in n changed luzs deal dec18th from free essentials deal 36.74 forever by few tweeks for bad reps stealing n criminal frauds nnabuses add fptom n spenser last 8 days todays dec 28th 2022, luz said those 60 connection 30 vioce phone 24 voice 14 voice gone, and 8mgive you 155 credits promised I write it all up but dec 19th jake went n changed it back but she also read down each item n they tape all these calls especially bobs bad reos trying catch bob but hes not gioing to, break gods or mans she read paperless billings on if you do not want it take it off autopay is on if you m do not want it take it off now I know your not ly8ng about free modem july 2015 cause thats c why I signed up so read free essentials forever 36.74 a month before ac p ebb 30 credit by giving you renewable credit exactly 36.74 before acp somit will accrue now no connections but free flex box free voice phone for your landline free high speed a 30 value free modem now add 155 plus m 30 a month ebbacp will grow cause its gone dec 2023, but next xay bob gave jake date dec 18th n number she created for deal n ch a nged it back to bogus deal, on his screen now add 3 xs a day activation notices, 10 ss crecit given notices while bob spoke to k many good re p s who did not know phones had a 45 tax, a 2 year contract evenmamire did not disclose that b 6a 14.99 month n samsung bob cancelled but they would not let him so he refused it at door, thet confirmed back, dec6, n first phone and batteryncharger they confurmed recieved back dec 9th, while because bad reps lied threatened greg to, nursevsa v annahnyou cannot return it you only had 3 days tony said thats a lie dec 5th n lea his suporvisor convirmed it but they kept adding padding on mobil contracts bob was never told of n never ever would r agree to he has a free phone that comes with a battery charger, n no contract from another great real program that also handles calls for verizon n xfinity so they'd fix everything online lux dec18th but then along comes classy fion lawsuit maker evil rep n he reams bob worse..
Stalled sent emails you owe x amount we are auto runn I ng your card 4xs
Desired outcome: All fees returned n free Luz plan forever not the one jake changed into next day,,, credits accrueing no fees connections n since reps said flex box gets local now they add on demand for free forever to luzs deal stop these criminals
Now they have illegally rewritten the settlement deal n changed Robert slaninas free high speed from 4 g 5g into 3g no notice , took off free flex box illegally Deactivared it after making it mess up 24 to 48 xs a day since feb 11th , and fixed blame on bob slandering him sandy bringle, n Steven Jake, doing 50 to 56 crimes a day they did not backtrace to ip addresses and legally charge crimes bills fees to real criminals no they just do more felonious actions trying to cover it up n fix blame on bob slanina ...
EXPEDITE N ESCALATE PUT A TEAM ON COMCAST XFINITY MAKING THEM HAVE TO STOP all these crimes forever OR SUFFER CLASS ACTION SUIT FOR 2O TO 40 BILLION DOLLARS , AGAIN SAVANNAH MONTELLO, , MOHINI KHANAL , ME JOHHNY CARPENTER , N ATTORNEY ERIC OLSON HELPS IS HERE , AT WEB ADDRESS INFO@HELPSISHERE.ORG, CAN SPEAK FOR BOB OR BOB HIMSELF. THIS HAS WENT ON FAR TO LONG , THIS SMEAR CAMPAIGN GANG BLAMESTORMING THE VICTIM FOR CRIMES DONE TO HIM, N WE EYE WITNESSED AND DOCUMENTED IT all,, MOHINI , SAVANNAH TOOK RECORDING SCREEN SHOTS n kept all emails, evidences, AS WE J CARPENTER N JONES P, HAVE SINCE 2007 N BEFORE as per bobs professional instructions . Please help him we cannot let them get away with this n sweep it under the rug.
In case 6061345 Comcast response Robert slanina VS Comcast Mobil n TV xfinity , you will see this response IS A fraudulant criminal response FOR MANY REASONS, AS IT came from a Sandy b . This woman representing Comcast ,has perjured herself multiple xs ,to criminally stall N STEAL fixing anything ,but BLAME,to try and rewrite luzs deal recorded , not one rewritten by Jake illeagally changing all goods and services FROM, free forever, especially essentials , 36.74 CREDITS n voice phone 30.00 CREDITS, Illeagally back to bills 29.95 ESSEMPNTIALS , N 30 VOICE PHONE when if you listen to the recording, (LIKE 12 PRIOR HONEST REPS ,HAVE SAID OVER LAST 5 MONTHS YOU COMCAST they cannot delete, or alter OPOSITE OF SANDY PERJUROUS DELIBERATE STATEMENT THERE IS NO CALL FOR DEC 18TH N WE KEPT IT AS EVIDENCE TOO,AND MANY OTHER EXACT OPOSITTE FALSE CLAIMS TO RENIGE N REWRITE AND BACK UP THEIR CRIMES AS LEGIT WHEN THEY ARE EXPOSING THEIR CONTINUED CRIMES OVER 2400 NOW ) ESSENTIALS its 36.74 credits n voice phone Is 30 credits forever not 30.00 bill n acp is 30 credits not 29.95 . N again this lady SANDY B stalled n used more deceptive, unethical ,abusive ,actions in ramming her fraud down Robert slaninas throat CAUSING HIM HEART ATTACKS PURPOSELY IGNORING AND TRYING TO MANIPULATE HER HER WILL ONLY, n fixing blame only for ,,Comcast bad reps Tony amire Greg Anna Josh Jake Tom Spencer Orlando fantastic Steven n now sandy b executive customer cover up,crimes relations by any means, put blame on us savannah montello, me Johnny carpenter, n bob slanina ,
She sandy also ignored our warnings n pleas do not continue you will make yourself a trigger and give bob heart attacks by calling or forcing us to call you, and kept on her lying n cheating till we asked she Sandy never call or contact us again. n sandy called 3 more xs , just to bully n ram her fraud rewritten deal of Jake's rewritten illeagal deal of Luz Guadalajara Mexico essentials supervisor cure Dec 18th ticket number [protected], down bobs weakened throat, bobs account # [protected].
So on this Monday March 27th 2023, we savannah montello spoke with Sandy's b. supervisor Paula executive customer relations and she said she was taking Paula off case and sandy would never contact us again. And she would listen to luzs recording proving Sandy's deceit we do not have a recording for Dec 18th , we deleted that call. But can you say retaliation, sandy put in bobs files WE ARE TOXIC we are her, n these nefarious organized crimes acting toxic persons these reps at Comcast are covering up their crimes , 8 TO 56 A DAY AGAINST BOB , WONDER IF THEY. PLAN N DO THIS TO ALL 200 MILLION CLIENTS DAILY THAT STEALING 200 MONTH ONLY Q TO,3, % WILL ASK FOR MONEY BACK N RAISE CONCERNS THATS 20 TO 40 BILLION A MONTH NOV DEC JAN FEB MARCH.file n document TAMPERING,, TRYING TO COVER UP THEIR CRIMES PUTTING COMCAST LIABLE FOR EVERY ONE IN EVERY COUNTRY THEY HAVE AN OFFICE?changing BAIT N SWITCH PADDING N ADDING BULLYING INTO HEART ATTACKS OUR DYING HEROS LIKE ROBERT SLANINA WHO COMES FROM LONG LINE OF HEROS etc. SANDY LIKE AMIRE, GREG JAKE TOM SPENCER. TOTAL BIAS N NARCISTIC PERSONALITIES BULLYING THEIR WAYS AND TONY ANNA JODH ORLANDO FANTASTIC STEVEN JAMIE V SLYLY ACTING SAYING THEIR HELPING WHILE THEY WERE HELPING THEMSELVES ONLY DOING WORSE COVERTLY SUBTALLY NOT OUTRIGHT AND BELLIGERANTLY LIKE FIRST GROUP COMMITTING CRIMES At will badjuring , conning criminal planned bait n switch, padding n adding in retaliations when their caught red handed, covering it up, trying to gang blame customer for their crimes they commit at will repeatedly slandering bullying the customer they committed crimes against ! Give him alot more now due to all this more then credits in amount of dollar per crime, protections furnish proof these criminal acting reps were not rewarded or kept working where they can continue to trigger n access bobs account, fix his address and where Comcast spread it to 6514 302 Street south is wrong its 6514 302 stree COURT south backtrace who keeps taking court out and reprimand or fire them as again these reps should have been to make example to others who might think commiting these crimes is ok.give bob alot more li,e free replacements remotes flex boxes batteries services and goods cables splitters everything free forever free upgrades, free installations find out whose causing his TV to go black screen 25 to 50 xs a day n outtages of wifi connection 25 to 50 xs a day in retaliations and make them pay restore 0.00 bill free goods and services before acp 30 restore for all bogus bills add credits back on 7xs, plus give bob back his sterling reputation his voice phone again is free essentials is 36.74 credits not 29.95 bill only credits never ever autopay take whole option for autopay button off both sides so bad reps cannot be tempted to retaliate and turn it on ever again cause it won't exist on bobs . Have thee narcistic bullying criminal acting reps write bob n us a apology letter before their arrested n terminated for all these bad actions , this will give their brain a target to fix and make them know thwpey are responsible for these crimes not thee good reps not us not bob. Restore longevity of good payments history n address right.6514 302 street COURT south, ROY, WA. 98580, To all 3 credit bureaus [protected] IS 40 YEAR OLD LANDLINE NOT A CELL SO HE WE CANNOT GET CODE OR DO TEXT TO VERIFY, UsE bobsdreams 4u2@netzero.com n send code ,we he reads back , lastly stop n do not let his neighbors n ex and nurses he terminated for same just causes stealing perjury neglect abuse access bobs files or slander him to every call center and mislead reps to add n padded fees for services bob does not want Mike mcmullins elizabeth honea mary davis,aka mari davies stevens, any davis ,brown. Phips, Lewandowski ,their all her lizs relatives, Karen linke ,jessica mays ,jamilet samaneigo, turn them in to police each future contact they try n mess adding services n goods for bob illeagally since 2007,.
Home internet / wifi tv services
In July of 2022, we moved out of our home across town. We went into the local Xfinity Store to ask them about keeping the internet on while the house was being shown in late July/August. They recommended a new account for our new address versus transferring the service and said to bring in the equipment from the old address into the store when done with the old address (old account).
We turned in the equipment in person (early September) and explained that we'd not used the equipment or services past August 15. They checked the account, agreed the service had not been active since early August and told us they closed the account and that we'd likely be getting a credit back as we were on auto-billing.
In late September we received a call from Comcast about an "unpaid service bill" for the former address. When speaking to the representative and relating what we were told in person, in the store, we were told that "they'd check into this and respond" which they never did.
The next time we heard from Xfinity (Comcast) was from a collection agency, in late November - nearly 2 months after the September conversation.
We called (and waited on hold for over an hour) and were told that they had no record of our conversation in late September and owed 1 month less a minor credit... We discussed this explaining what we'd been told in the store and that we did not feel we owed them anything. We were again told "we'd hear back from them (Xfinity/Comcast)".
In mid-December same story. A collection letter, multiple calls, hours on hold, and the offer to reduce the bill by 1/2 if we paid. In order to be done with this mess I agreed to pay and was sent a "payment link" which did not work. Multiple calls and multiple attempts to pay online failed and now in late December, having waited on line for 2 hours, getting passed off to 7 different "customer service" personnel we have told that we HAD TO pay the collection agency.
I've called the collection agency that was supposed to have our account information and was told "we do not have that account."
So, multiple calls, hours online and nothing but (?) false promises and untruths (lies?) and nothing but a huge waste of time.
Upset is an understatement. We will be canceling our existing "contract" with Xfninty and going with their competition as quickly as possible.
Desired outcome: I would like to have my former account with Xfinity/Comcast ([protected]) fully paid off and a notice sent to me if a clear account. I'd also like a written assurance from Xfinity/Comcast that this HAS NOT affected my credit report.
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Comcast / Xfinity phone numbers+1 (800) 934-6489+1 (800) 934-6489Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone numberSupport+1 (877) 231-8749+1 (877) 231-8749Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone numberHospitality - Questions & Ordering+1 (800) 741-4141+1 (800) 741-4141Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone numberEthernet - Customer Support & Care+1 (866) 429-2321+1 (866) 429-2321Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone numberBusiness VoiceEdge - Questions & Ordering+1 (877) 761-7401+1 (877) 761-7401Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone numberBusiness VoiceEdge - Customer Support+1 (877) 543-3961+1 (877) 543-3961Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone numberPRI Trunks - Customer Support+1 (877) 229-5999+1 (877) 229-5999Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone numberHospitality - Customer Support+1 (855) 867-5010+1 (855) 867-5010Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone numberUpware Marketplace - Questions & Ordering+1 (866) 950-3789+1 (866) 950-3789Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone numberUpware Marketplace - Customer Support
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Comcast / Xfinity emailscomcast_privacy@comcast.com100%Confidence score: 100%Support
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Comcast / Xfinity address1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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The corporation is an absolute disgrace. I have read their horror stories online with their pitiful customer service way across the oceans and not here in the U.S. I also viewed videos of greedy/criminal Briant Roberts(CEO ) where I wanted to vomit, particularly in the one where he was at the Economic Club in DC discussing his fortune and success he claims in starting this horrific business. Shameless human being. Shameless and criminal company that the govt allows to proceed in business.