Comcast once again raised my bill by $8 adding to my expenses which adds up quickly because it does thi...
Independent Contractor came to install service. He left the modem in the middle of my living room with wires stretched to my dining room, kitchen and bedrooms. Comcast could not return for one week. At that time, they were late for their appointment time and the second tech also could not fix so he said that he would be back "later". Comcast has rescheduled my install but it will be two weeks. In the meantime, I have two TV's that have no service and wires throughout my entire house. I hope I fall so I can sue them! The customer service department refuses to credit my installation charge and no supervisor will return my call.
We called Comcast to find out where we could buy the phone modem so we could stop paying 3.00 a month to rent it and what we found out was really irritating. They told me that the phone modem cannot be purchased by the public that we have to have it for the phone service so we have to pay the 3.00 a month to rent it. My point is, if it is not for sale to the general public and we HAVE TO HAVE IT if we have the phone service, the 3.00 should have been included in our monthly rate! When the modem was installed the service person said... you can purchase one of these at Best Buy if you won't want to pay the rental fee. So this is what we were trying to do!
I know, it is just 3.00 a month but it is the point that it should have been included in the price not an additional fee. Anyone else that might feel this way should email Comcast! When I spoke with Customer Service the other day they told me to file a complaint and if enough people do they might make them available to be purchased!